Nh Krystal Cancun, Cancun, Mexico

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Nh Krystal Cancun Hotel Cancun

Traveller Reviews

     Rating

4.1/10

Official Contact Details - Nh Krystal Cancun

  • Address: Pso Kukulcan - Cancun 77500 - Mexico
  • Phone: 52 9988489800
  • Email:
  • URL: http://www.nh-hotels.com/
  • Hotel Class:
  • Rooms: 75

"This is my 3rd time to Cancun, and I was so dissappointed in the Krystal......."

Reviews of the Nh Krystal Cancun

15 reviews
Review this Hotel

Rating:

2/10
Horrible Room
Submitted by: Jen in Nov 2009
  • Age Group: 31 - 40
  • From: us
  • N/A
This is my 3rd time to Cancun, and I was so dissappointed in the Krystal. When we arrived, the check in was aweful. We reserved a suite overlooking the ocean, but we ended up with a standard room over looking the street. The check in lady was so rude, and would only give us an explaination that they are 98% full... which was a total lie. We did the all inclusive option, and were treated poorly, even when we tipped. The food was okay, but Bogarts restaurant was closed, and the morning buffet was the same food every day. The room's bathroom was horrible. The tub was rusty, ceiling moldy, and the door to the bathroom wouldn't shut all the way. One day, our room was cleaned but we never got towels. We called the front desk for towels, but never got them. So the following morning, the maid was in the hall and I asked for towels. She pretended to not understand, so I asked again, picked up 2 towels and she told me to leave in Spanish. The beach is washed out, and the jacuzzi didn't work. But the worst part was the check in lady was so rude and I felt like we got ripped off. Some good things about Krystal: The El Mortero restaurant food was fabulous, the Snack Bar pizza was very good, and the location of the hotel was nice for easy walking distance to restaurants, shopping, etc. I would never stay at the Krystal again.
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Total of 15 reviews: Next 5 >>

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