Nh Krystal Cancun Hotel Cancun

We just got back from Cancun April 28th. We did not have any problems at all. The staff was very polite and helpful, also the maid service. We did not tip to get good service. In fact we didn't leave the maid anything until the day we left. She left clean towels every day. We also had bottles of water in the bathroom replaced everyday. The servi-bar was not included in the all inclusive, but the bottles of water in the bathroom were included. We had the all inclusive. We stayed in the new tower on the 3rd floor. Yes the beach was gone--but it was also gone from about 6 other hotels also. All you had to do was walk about a block or two and you could get to the beach. We walked at least 2 miles down the beach and none of the hotels had a good beach. We had an oceanview room which was fabulous. The food was really good also. There was a breakfast buffet each morning. Typical eggs, dry cereals, pastries, fruits, fried potatoes, meats, Mexican dishes, at least 4 fruit drinks etc. For...... Read more

There was no beach and no jacuzzi. These were 2 things we really wanted. Advertising shows both! False advertising!

This is my 3rd time to Cancun, and I was so dissappointed in the Krystal. When we arrived, the check in was aweful. We reserved a suite overlooking the ocean, but we ended up with a standard room over looking the street. The check in lady was so rude, and would only give us an explaination that they are 98% full... which was a total lie. We did the all inclusive option, and were treated poorly, even when we tipped. The food was okay, but Bogarts restaurant was closed, and the morning buffet was the same food every day. The room's bathroom was horrible. The tub was rusty, ceiling moldy, and the door to the bathroom wouldn't shut all the way. One day, our room was cleaned but we never got towels. We called the front desk for towels, but never got them. So the following morning, the maid was in the hall and I asked for towels. She pretended to not understand, so I asked again, picked up 2 towels and she told me to leave in Spanish. The beach is washed out, and the jacuzzi...... Read more

The hotel was mediocre, except we had to pay the hotel front desk an extra $100 for our water veiw room! The location for shopping and clubs are good, BUT the BEACH IS TERRIBLE there! They really have no beach at all. The only reason I go to Cancun is the beach anyway. Best hotel Fiesta Americana Coral Beach and Rui Las Americanas, top Notch!

My boyfriend & I have stayed in numerous hotels in Cancun, we like this one the best and will return next year. The pool is great, always clean, never crowded. We never had a problem w/ service or staff. We stayed in the club rooms on the 7th & 8th floors, well worth the upgrade. Make sure you ask for ocean view, it is spectacular! The club room guests have access to a private roof top pool. The hotel is close to everything, senor frogs, Carlos & Charles, hard rock, rain forest cafe, bulldog cafe, hooters, flea market, convention centre and a mall. We loved it!!!