Submission date: 2007-11-27 - Date of Stay: November 2007
Submitted by: Barbara - From: United States
Type of Traveller: Relaxation Seeker - Age Group: 60 +
Excellent Service and Staff
The hotel was clean everyday we received clean sheets, the staff at the front desk was very helpful as well as the other hotel staff. The kitchen staff and waiters were so polite and the food was excellent. I will definitely go back.
Submission date: 2006-08-21 - Date of Stay: September 2004
Submitted by: Marie - From: United Kingdom
Type of Traveller: Family Traveller - Age Group: 18 - 25
Fantastic holiday
I have just read reviews from other visiotors. Personally i did'nt have any of those problems. Staff were very friendly. Rooms were very clean and were a pleasure to stay in. The avalon grand staff could not do anything more for you. Resort is right on the beach which is lovely. Food was lovely and of course drink. With out a doubt I would definatly go back.
Submission date: 2006-03-05 - Date of Stay: September 2005
Submitted by: Gary - From: United States
Type of Traveller: Family Traveller - Age Group: 51 - 60
Staff was nice but not much else
Had a room with a bathroom and a tile floor that was always wet and dirty. The air conditioner leaked so could not use it so had to put up with the hot humidity at night and had to call the front desk more than once to get clean towels. Like others on arrival they asked if we would like to go on a tour the next morning but they showed us one room and then took us into a room where they did a five hour high pressure sales pitch for what they said was not a Time Share but that is exactly what they were selling. The resturants were ok but did not have much of a variety. If this is a sample of Cancun's Five Star Hotel I will never go back.
Submission date: 2005-09-15 - Date of Stay: September 2005
Submitted by: Arthur Scott - From: United States
Type of Traveller: Family Traveller - Age Group: 41 - 50
Avalon Grand Disappointmnet
This was a very disappointing hotel. Most rooms are in need of repair. The A/C units leaked into the room. The beds were so hard I found it necessary to take a lounge chair from the pool into the room to sleep on. There are numerous stairs everywhere and the elevator does not work. There were never any pool towels available and pool chairs are very limited. Local vendors are allowed onto the property at night and are rather annoying. The all inclusive restaurants were so so and somewhat repetitive. Avalon rates this as a five star resort but it is a long way from that. On a good day maybe a two star rating would be more appropriate. I was very disappointed with this resort.
Submission date: 2005-06-13 - Date of Stay: June 2005
Submitted by: Shereen Simmer - From: Mexico
Type of Traveller: Outdoor/Sports Adventurer - Age Group: 31 - 40
Dirty Rooms!!
I was very upset with the hotel. The 1st room had a sofa bed with a mattress that looked like it came out of a dumpster. The furniture was also filthy. The hair dryer blew up in my daughters face. I requested a different room and we got slightly better. Only had to deal with black hairs in the bed and a condom wrapper in the shower window sill. I did get the sheets changed but the condom wrapper was still there the day we left. No one seemed to care when you needed something or brought anything to their attention. Unless you buy a time share you are not important to the hotel. Oh, and getting towels and bottled water for your room is like pulling teeth. I would never recommend this hotel to anyone. Very dirty and unaccomondating to the tourists.
