Avalon Baccara Cancun, Cancun, Mexico

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Avalon Baccara Cancun Hotel Cancun

Traveller Reviews

     Rating

4.7/10

Official Contact Details - Avalon Baccara Cancun

  • Address: 10 Lote PisoCancun - Cancun 77500 - Mexico
  • Phone: 800 713 8170
  • Email:
  • Hotel Class:
  • Rooms: 27

"Poor customer service,did not understand the english language very well. Room......"

"Okay Mr. Chop Saunders USA. What are you smoking? I mean, for real. My......"

Reviews of the Avalon Baccara Cancun

3 reviews
Review this Hotel

Rating:

2/10
False Advertising
Submitted by: Jerry in Dec 2007
  • Age Group: 26 - 30
  • From: Canada
  • Family Traveller
Poor customer service,did not understand the english language very well. Room did not accommodate all of us like we were told it would. All inclusive package was a la carte,we were told that it was buffet. Bathroom had a strong sewer smell,floor boards were loose and had nails sticking out of them in places. Communication between staff members was poor eg: we phone down for room service one evening and someone at the front desk took our order. After about an hour we phoned down to see what was up and another staff member told us that we could not order room service. The pictures and the reviews are not what this establishment appears to be. There is no beach due to the recent hurricane,there is only 2 restaurants and a snack bar. We were not told that we could go a couple of doors down and utilize the other hotel the Avalon Grand. We found out by other customers. We were not the only ones that were disappointed with the service and condition of this place. It's a shame that this...... Read more
7 out of 7 readers found this review helpful
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Rating:

10/10
Hurricane Wilma Survivors
Submitted by: Jenni in Nov 2005
  • Age Group: 18 - 25
  • From: United States
  • Young Couple
Okay Mr. Chop Saunders USA. What are you smoking? I mean, for real. My boyfriend and I were vacationing during Hurricane Wilma and we have nothing bad to say about the hotel, the service, or the staff. Come on.... if you were expecting the Hilton you should have stayed there. It was very romantic and just what we wanted. Although our trip was cut short and we were taken inland to a shelter, we remained their number 1 priority. We will return to Cancun eventually and will stay no where other than the Baccara. Thank you to all those who made our trip enjoyable....especially Jesus, Julio, and Lupita.
12 out of 12 readers found this review helpful
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Rating:

2/10
Avoid this hotel!
Submitted by: Chip Saunders in Mar 2005
  • Age Group: N/A
  • From: United States
  • N/A
A very poor experience at Christmas. Rooms promised not available, rain flooded the rooms (all three). Shower didn't work in room 307A. Since the lobby is small and intimate you could hear many complaints,i.e, toilet in 205 not working. Maybe this is typical hotel stuff but if there are only 27 or 28 rooms this accountanted for a large percentage of them. Not a four star hotel....not even close. Avoid!!
10 out of 11 readers found this review helpful
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