Submission date: 2007-12-21 - Date of Stay: December 2007
Submitted by: Jerry - From: Canada
Type of Traveller: Family Traveller - Age Group: 26 - 30
False Advertising
Poor customer service,did not understand the english language very well. Room did not accommodate all of us like we were told it would. All inclusive package was a la carte,we were told that it was buffet. Bathroom had a strong sewer smell,floor boards were loose and had nails sticking out of them in places. Communication between staff members was poor eg: we phone down for room service one evening and someone at the front desk took our order. After about an hour we phoned down to see what was up and another staff member told us that we could not order room service. The pictures and the reviews are not what this establishment appears to be. There is no beach due to the recent hurricane,there is only 2 restaurants and a snack bar. We were not told that we could go a couple of doors down and utilize the other hotel the Avalon Grand. We found out by other customers. We were not the only ones that were disappointed with the service and condition of this place. It's a shame that this had t...Read more
Submission date: 2005-11-18 - Date of Stay: October 2005
Submitted by: Jenni - From: United States
Type of Traveller: Young Couple - Age Group: 18 - 25
Hurricane Wilma Survivors
Okay Mr. Chop Saunders USA. What are you smoking? I mean, for real. My boyfriend and I were vacationing during Hurricane Wilma and we have nothing bad to say about the hotel, the service, or the staff. Come on.... if you were expecting the Hilton you should have stayed there. It was very romantic and just what we wanted. Although our trip was cut short and we were taken inland to a shelter, we remained their number 1 priority. We will return to Cancun eventually and will stay no where other than the Baccara. Thank you to all those who made our trip enjoyable....especially Jesus, Julio, and Lupita.
A very poor experience at Christmas. Rooms promised not available, rain flooded the rooms (all three). Shower didn't work in room 307A. Since the lobby is small and intimate you could hear many complaints,i.e, toilet in 205 not working. Maybe this is typical hotel stuff but if there are only 27 or 28 rooms this accountanted for a large percentage of them. Not a four star hotel....not even close. Avoid!!
