Ritz Carlton Montreal Hotel

, Montreal, Canada
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Ritz Carlton Montreal Hotel

5 star

Rooms: 229

1228 rue Sherbrooke Ouest - Montreal - Quebec - H3G 1H6 - Canada Hotel Website | | (514) 842-4212
124 Traveller

Reviews - Ritz Carlton Montreal Hotel

Best hotel in Montreal
Submitted by: Jack in 07/01/07
  • Age Group: 31 - 40
  • From: Switzerland
  • Traveller type: Business Traveller
This is by far the best hotel in montreal for price/quality relationship.. charming hotel in the best location and reasonable rates and the usual Ritz service... my only place to stay when in Montreal
Over priced Under Served
Submitted by: Rob in 22/08/05
  • Age Group:
  • From: United States
  • Traveller type: Mature Couple
Nice Room but overpriced. Service was slow and lazy. Worst of over 20 Ritz's we have visited. Many other better choices.

Historical Traveller Reviews of Ritz Carlton Montreal Hotel

We liked it!

from A TripAdvisor Member
We were guests at this hotel on June 23rd 2004.I believe some of the reviews are slightly harsh and although, I do agree that there could be some upgrading done, in general, the atmosphere is traditional and quite elegant. We are not strangers to 5 star plus hotels and we would stay at this hotel again...It has a very European feel to it.

t Think of this as a Ritz-Carlton

from travellawGables
I have stayed at this hotel twice. The first time I was with my wife and it was a disaster. The staff was unaccomodating; the car valet was rude; the room was clean but small and something out of the 1950's. The bathroom had Ritz-Carlton towels and bath products but otherwise could have been in a budget hotel. I have never seen a Ritz like this, and it was expensive. I stayed there once more for a single night on business only because the rate was unbelievably low, and I thought I would give it another chance. Although the staff was much improved, the room and bathroom issues remained. I have stayed in many Ritz-Carltons and frankly this one does not deserve the name.

All shabby, no chic

from Pharmadoc
Just spent three nights at the R-C Montreal with my wife and children. To be perfectly blunt, this property in no way meets the usual Ritz-Carlton standards. On a positive note, this is a great location, building with some history, the front desk staff are helpful and maid service is good. However, the negatives are numerous - let's start with out of date(not antique, mind you) furnishings that resemble scratched rejects from a Ramada Inn. The carpeting is worn down and appears circa 1978 - 1981 vintage. Room service is uninspired and the concierge advice was horrible. Our concierge tip for Chinatown dining was the Holiday Inn - no joke. This place needs a complete update.

Dump - misrepresentation to use the name Ritz-Carlton

from A TripAdvisor Member
I will forever hesitate to stay at Ritz-Carleton since my stay in Montreal. There is an expectation associated with a brand name and Ritz-Carleton should be ashamed!

Decadence of a Bygone Era Lives On!

from NYUCanadian
Stayed at the Ritz-Carlton Montreal on November 8-9 of 2002. Was upgraded at check-in to a junior suite (Room 607, if memory serves) with a view of the hotel gardens and the city skyline. I am told these rear-facing rooms are preferable to the ones that front directly on Rue Sherbrooke as the front-facing rooms can be noisy due to traffic 24/7 (Sherbrooke is a major upscale shopping thoroughfare--think Fifth Avenue or Rodeo Drive). The room was decorated in ruby red, forest green, and buttery yellow/gold with two large windows (blackout blinds and weighty damask curtains) and had THE most comfortable bed I have ever slept in (even better than the Starwood Heavenly Beds, in my opinion). The junior suite also featured a good-sized seating area with two chairs, a sofa, and a coffee table (the television was in a wall unit so that it could be rotated to face either the sitting area or the bed). The walk-in closet was spacious and contained the minibar and the safe. Off the closet was an enormous bathroom with a deep soaking tub and an abundance of towels. The staff always managed to address me by name (even in the elevators), was unfailingly polite, and always seemed eager to please. So solicitous of their guests were they that the young man who checked me in (Giuseppe?) stood outside and chatted with me at length on the day I checked out, wished me a safe journey, and graciously shook hands with me (as did the doorman). The in-room breakfast (American) was prompt, hot, and delicious (and very reasonable!). All in all, a class act on all fronts. I have been told by other friends that some of the standard rooms (280sq. feet) are somewhat less decadent (but by no means unpleasant), but with a mere $20-$50 CAD upgrade to a suite (460-600 square feet!), it is worth it if one wishes to truly experience the grandeur of this truly legendary property (the oldest Ritz-Carlton in North America still in existence).

warm welcome in cold montreal

from A TripAdvisor Member
We found true comfort at the RITZ. The staff is polite and helpful. The beds are giant and the sheets and down blanket buttery soft. The robes are plush and the marble baths super pretty. The hotel bar is open late and mixes incredible drinks (with glass stirrers). Hooray for this 1912 gem! I am so glad I did not heed the advice of the prior naysayers.


from Charles13
I was shocked at how shoddy the public areas of this hotel were. I walked in and walked out...so sad. I am certain it had its day.

Also the people at the bar and restaurant were leftovers from a pantie raid -- god awful loud, vulgar, cheap... Need i say more?

Get a suite at the Vogue which is just down the street if you like that area; but you must have a suite in the back because the front is noisy, or stay at the St James which is truly a luxury hotel except the rooms are tiny and trendy. However the service and public areas are impressive.

Not the Ritz Carlton; more like a Holiday Inn that needs Renovation

from A TripAdvisor Member
The Ritz Carlton is a favorite for our family; It can be relied upon for a certain level of service, quality of room furnishings and ambience. It is suprising that the company would allow its name on this property---it is nothing like any other Ritz we have been to and feels like a budget convention hotel. While the location is good, the entry window boxes haphazardly filled with supermarket-type mums and ferns gives you an idea of what you will find indoors. It is NOT a luxury hotel--maybe 20 years ago, but not now. I f you have stayed in a Ritz Carlton elsewhere you will be very dissatisfied.

We checked into the St. James instead which is truly a luxury property in every way; indeed the most luxurious in Montreal (I looked at all of them researching a travel article.) It is meticulously maintained and the furnishings, rooms and public areas are sumptuous. The concierge, Guy, is the best we have encountered anywhere.

The Nelligan hotel and its sister properties in Motreal are also good, moderately priced choices if the St. James is not in your budget.

Wonderful service, classic hotel

from A TripAdvisor Member
I have nothing but praise for the Montreal Ritz. Many of the reviews posted here may make this property seem outdated, or of inferior quality. On the contrary, I have immensely enjoyed both my visits to this hotel and consider it my favorite hotel in one of my favorite cities. First, the service is unparalleled. The staff - from reservations, to the concierge, to the front desk - is extremely helpful, considerate, and hard working. They ask if they can help, go out of their way to get you things (the right room, reservations at restaurants, etc.) and are discreet in their efforts (I've stayed at places where the concierges have lamented over and over how hard it was to get reservations at somwhere or other - maybe expecting a huge tip?) This is the kind of place where,when you get off the elevators (that are directly across the front), a staff member will likely say 'good evening Mrs. so-and-so' - how they can remember each person's name (staying in rooms, not suites, no less) is beyond me. It isn't a vanity thing to have your name remembered, it's just something that makes you feel slightly less anonymous (you could say that considering the price they better - but how many other places do this with EACH guest? The Omni? The Intercontinental? anywhere else that's a high-end 'chain'?).
Second, the actual hotel: This hotel is not large - it's exterior reminds me a BIT of the Ritz in London, but the lobby is more like the Berkeley Hotel in London - meaning that it's small, intimate, understated, and discreet. It is more like your wealthy grandmother's house - not spankng shiny new, yes a bit of fading in the rugs and maybe even a dent in the wood here or there. But it is LIVED in. This is a historical hotel - it is a place that has seen countless visitors over the years, yet has not succumbed to modern design ideas (Ian Shrager), and has not traded in original fixtures, etc. for shiny new replicas. I think that rather than scoff at this, one should celebrate it. This is a kind of place where money - old, unassuming, confident money - breathes. And even if you dont' fit into that category, you are treated the same. How do I know? I have stayed here twice. The first visit (Nov 2000), my mother and I were coming for a mother/daughter weekend. I'd ordered flowers to the room for my mother - the concierge helped me out a bit - very nice and reasonably priced arragnement (she asked my budget). I was discreetly asked what this was for and I mentioned an early birthday. When we got to our room not only were the flowers there, but also a very fancy dessert and note from the hotel wishing my mother a happy birthday. The concierge had also amazingly gotten us reservations at Toque - prime sitting and nice table - as well as an appointment to Spa Diva; on our arrival we were given appoinment cards and everything was set up - all we had to do was enjoy our time. The room itself was very nice - furnished with dark woods and plush carpets, bedding, etc. and the room itself was very large with a nice view; toiletries were great (they've since changed them - I miss the old ones but the new ones are a bit more Aveda-esque in that they follow the 'natural' school of formulation). We just got back from the second vist, in Nov 2003. This time, when I tried to order flowers, they asked what the occasion was - and I told them that my brother and I were bringing my mother there as she had just finished chemotherapy and I wanted some flowers to celebrate it. The reservations and concerige set up my room, flowers, dining, etc. On arrival, we were greeted with a 'welcome back Mrs. ___' (they must look these things up?) and taken to our room, which was booked as a junior suite, meaning one larger room with two beds and a seating area. What we got was a huge suite - two rooms, a bedroom with a humongous bathroom joined to an room equal in size to the bedroom that had a huge tv, video games, etc. with a sofa, several chairs, etc. We were shocked but apparently, we had been upgraded, Ritz style. I'm not sure (am strongly guessing) that this was because we had chosen this hotel to celebrate my mother's successful treatment, but I'm not sure. I have also heard that this hotel tries to upgrade frequent visitors, so maybe that was it (though twice in three years isn't that frequent, is it?) All I know is that, as typical, they surprised us once again with their kindness and thougtfulness. I cannot recommend this hotel strongly enough to anyone.
In fact, this last time, we thought of staying somehwere else just to try a new place - perhaps one of the newer 'boutique' hotels but in the end, stayed here because of the price - equal if not cheaper than the others but yet we were getting the prime location, service, and familiar experience. Well this last experience cemented it - it wasn't the fact we got upgraded, just that, in this stressful time we truly felt that we were somewhere safe, home. And then I wondered - isn't that bizarre? we've only stayed here twice now - how can someone rationally feel that way? Well it is inexplicable I suppose but then maybe that in and of itself tells you something.I will never stay anywhere else in Montreal and strongly recommend that anyone reading this review try out the Ritz - if only more hotels could be like this...

Save Your Money!!

from A TripAdvisor Member
My husband and I recently stayed at the Ritz-Carlton in Montreal for a business trip and were very disappointed to say the least. The hotel was very outdated and is in need of a complete overhaul. The carpet was worn throughout the entire hotel, our room was decorated with what looked like second hand furniture and the bathroom looked like it had been decorated during the seventies (or early eighties). Our bed was the most uncomfortable bed I have ever slept in at a hotel and they did not have the trademark Ritz-Carlton featherbed and comforter. They were also rebuilding their garage next to the hotel and I was disturbed every morning by the sound of a jack hammer-which was so loud I could not even hear someone on the telephone. Instead of rebuilding the garage they should knock down the entire building and start over. The concerige service was terrible-half the time no one was even at the desk. The only good thing I can say was that the housekeeping service was great!! We have stayed at Ritz-Carltons in the past and this place was just not up to par, and everyone in our group agreed that we would never stay at this hotel again. Save your money for a stay at a REAL Ritz-Carlton-this hotel is certainly not it!!!

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Best Thai food in Montreal Chao Phraya is the best Thai food restaurant in Montreal, it is worth trying!

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Other names for Ritz Carlton Montreal Hotel

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  • Address: 1228 rue Sherbrooke Ouest - Montreal - Quebec - H3G 1H6 - Canada
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