Novotel Montreal Centre Hotel, Montreal, Canada

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Novotel Montreal Centre Hotel, Montreal

Traveller Reviews

Rating

6.7/10
Novotel Montreal Centre More Photos

Official Contact Details - Novotel Montreal Centre Hotel

  • Address: 1180 Rue De La Montagne - Montreal - Quebec - H3G 1Z1 - Canada
  • Phone: (514) 861-6000
  • Email:
  • URL: http://www.novotelmontreal.com/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 227
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"The hotel was nice at first and the staff allowed us to check in early, which was great because..."

"Just a few steps from St.Catherins street and Metro. Rooms are clean. Staff was friendly. I would..."

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Reviews - Novotel Montreal Centre Hotel

3 reviews (Showing 1 - 3)
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Rating:

4/10
House cleaner steals your things
Submitted by: Aanthony Fletcher in 06/21/06
  • Age Group: 26 - 30
  • From: Canada
  • Traveller type: Young Couple
The hotel was nice at first and the staff allowed us to check in early, which was great because we had been travelling all night. The room was clean and looked similar to every other room we have stayed in before at other hotels. However, It was overpriced. I think this applies to all of Montreal. The room we viewed on the internet and based our choice on was not the room we got when we arrived. We stayed in the Novation room and the picture for the This room on the website is actually the presidential suite. The best part started after We left. We were about 500 kms east of Montreal when I realized I had left my leather coat in the closet in the room. I pulled over on the highway and called immediately. We were transfered to a number of someone who deals with this sort of thing. We left a message and she did call us the next day saying she had no coat. She then told us (after a bit of polite but firm insisting that the coat was in fact left in the room) that we may be making this up and since this particular cleaner who cleaned our room had been with the company for 5 years. She also told me there was a process of paperwork to fill out when items are left in the rooms. This was not done. This led me to believe that the cleaner was the one who took it. She personally checked the closet again because she said no one stayed there the next night (so no guest took the coat). Then I told her in not so polite terms to get my coat back. We did not hear from her since then. We then called the General Manager who told us he would look into this immediately and call us back right away. He never called back. My wife call 7 times in one day and his receptionist told us she could see him sitting at his desk but the call would not transfer through. So we left our phone number again, and still no call back. So we called back again and his receptionist then told us he had gone home for the day. So I am still missing my leather coat and I still have not heard back from the novatel hotel. Travellers beware!
 
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Rating:

8/10
Good location
Submitted by: Blanka in 06/22/05
  • Age Group: 18 - 25
  • From: Czech Republic
  • Traveller type: Weekend Breaker
Just a few steps from St.Catherins street and Metro. Rooms are clean. Staff was friendly. I would definitely stay here again.
 
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Rating:

8/10
Unity in Diversity
Submitted by: Yongheng Lim in 06/23/05
  • Age Group: 41 - 50
  • From: Malaysia
  • Traveller type: Business Traveller
You have all the facilities of a 4 star hotel in the centre of Montreal which unite the diversity of people and provide the quality and comfort of serene environment that one feels home.
 
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