Novotel Montreal Centre Hotel

, Montreal, Canada
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Novotel Montreal Centre Hotel

3 star

Rooms: 227

1180 Rue De La Montagne - Montreal - Quebec - H3G 1Z1 - Canada Hotel Website | | (514) 861-6000
440 Traveller

Reviews - Novotel Montreal Centre Hotel

House cleaner steals your things
Submitted by: Aanthony Fletcher in 21/06/06
  • Age Group: 26 - 30
  • From: Canada
  • Traveller type: Young Couple
The hotel was nice at first and the staff allowed us to check in early, which was great because we had been travelling all night. The room was clean and looked similar to every other room we have stayed in before at other hotels. However, It was overpriced. I think this applies to all of Montreal. The room we viewed on the internet and based our choice on was not the room we got when we arrived. We stayed in the Novation room and the picture for the This room on the website is actually the presidential suite. The best part started after We left. We were about 500 kms east of Montreal when I realized I had left my leather coat in the closet in the room. I pulled over on the highway and called immediately. We were transfered to a number of someone who deals with this sort of thing. We left a message and she did call us the next day saying she had no coat. She then told us (after a bit of polite but firm insisting that the coat was in fact left in the room) that we may be making this up and since this particular cleaner who cleaned our room had been with the company for 5 years. She also told me there was a process of paperwork to fill out when items are left in the rooms. This was not done. This led me to believe that the cleaner was the one who took it. She personally checked the closet again because she said no one stayed there the next night (so no guest took the coat). Then I told her in not so polite terms to get my coat back. We did not hear from her since then. We then called the General Manager who told us he would look into this immediately and call us back right away. He never called back. My wife call 7 times in one day and his receptionist told us she could see him sitting at his desk but the call would not transfer through. So we left our phone number again, and still no call back. So we called back again and his receptionist then told us he had gone home for the day. So I am still missing my leather coat and I still have not heard back from the novatel hotel. Travellers beware!
Unity in Diversity
Submitted by: Yongheng Lim in 23/06/05
  • Age Group: 41 - 50
  • From: Malaysia
  • Traveller type: Business Traveller
You have all the facilities of a 4 star hotel in the centre of Montreal which unite the diversity of people and provide the quality and comfort of serene environment that one feels home.
Good location
Submitted by: Blanka in 22/06/05
  • Age Group: 18 - 25
  • From: Czech Republic
  • Traveller type: Weekend Breaker
Just a few steps from St.Catherins street and Metro. Rooms are clean. Staff was friendly. I would definitely stay here again.

Historical Traveller Reviews of Novotel Montreal Centre Hotel

Novotel exceeded our expectations!

from bettyo70
We found Novotel Montreal as part of a package deal with airline tickets on a travel website. Did not really know what to expect...but Novotel really came through.

First off, the location is spot on! You are close to much of the nightlife (clubs and bars of Crescent Street, for example). You are also close to the endless shopping on St. Catherine and the beautiful galleries and museums on Sherbrooke Street. Old Montreal, however, will be quite a walk from here. But we didn't mind because we wanted to take advantage of the nightlife for this trip.

By the way, if you want excellent pastries and coffee, check out Premiere Moisson on Sherbrooke. It's a bit of a walk from Novotel, but totally worth it if you are a croissant addict like me!

Next off, Novotel was very clean; the air conditioning system worked well; the staff was helpful; the rooms quiet and the price totally reasonable. We felt that we got more than our money's worth!

Again, if you are looking for old-world charm in a historic building, this is not the right place. You'd be better off in a bed-and-breakfast in Old Montreal or the Plateau area. But if you want to be in the "center of action" for shopping, dancing, bars and a number of trendy restaurants (Peel Street), this is a great choice.

Fantastic rooms and excellent customer service

from chriswin
My friends and I stayed at the Novotel for a long weekend in June. We had used Priceline and bid for two nights for two rooms and then decided we wanted to add a third night for just one room and managed to get the Novotel both times! Chrisa (I hope I am spelling her name right!) was very helpful and made our transition from one room to two seamless. She also gave us fabulous rooms! I don't know if there has been a renovation, but I don't remember having this great a room the last time we stayed there. The location is perfect and the staff is very polite - but still extra special treatment by Chrisa. If you get her when you check in you will get excellent service! I can't think of any negatives, and I would definitely stay there again!

Great bargain

from gunnercade
We got a room at Novotel Montreal for 65$ per night at Priceline. For this price, the hotel is unbeatable. However, even at a higher price (up to 90-100$) this hotel would be a good deal, given its quality and location. Its best features are that it is spotlessly clean and very, very quiet. OK, there were contractors across the road from our room, but you can hardly blame Novotel for that (and during the weekend they do not work). We could not hear any noise from the surrounding rooms or from the hallway (which was a problem in other, more expensive hotels). The room was pleasantly furnished, with a convenient foldout bed, and the bathroom was very nice. The staff was reasonably helpful, tho we always had to wait at the desk. Our room did not have internet, but wireless is available in the lobby for a moderate charge.
The underground parking lot some people complained about is just fine. Checkout is at 1pm, which is great, but we left the baggage in the car for a few hours after checking out, and it was perfectly safe. As for the location, it's a block away from St. Catherine, within walking distance from almost anything (including transportations), and it's perfectly fine. Overall, we'd stay here again, and I'd recommend this hotel.

Just got back.....

from Andreatravels
Just got back from my stay at Novotel Montreal Centre, I was their for my friends 30th birthday and we had a nice time. He is the alumni event coordinator for Johnson & Wales University so he really knows his stuff about hotels. The facility is nice with a great restaurant (very chic) and good clean rooms. Definatly not luxurious but very clean and modern. The staff is friendly and accomodating. The hotel does not have a pool, spa or plush lobby.

Tell me a fable.....a fable that never ends.

Whats the matter? NH.

"Oh, canada has a different currency"

I have no sense of direction.

Great Place, but...

from Bibescu
As it was mentioned, the hotel's location is great, near shopping, night life and great restaurants. We stayed here 2 night 6/29 and 30th. Our room, at the 6th floor, had a bathroom with a door and was modern decorated, clean, small but comfortable. There was a table with a phone across the room and away from the bed, but there was another phone placed on the wall near the bed. Our room, however, had no view or better said a back street view, overlooking the roofs of a building that was being renovated and every morning, around 7:30, the construction people start to hammer away. The buffet style breakfast is not included and it's rather expensive, $16 or $18 CA (cant remember exact), but by the time we went down to eat (around 9:30 am) the eggs were cold as well as most of the other stuff that supposed to be hot. The restaurant serves also lunch and dinner but is way overpriced, many other better choices within walking distance. Overall, a good, clean, nice place in a great area that serves the purpose, to get a good night rest. If you can get a deal on Priceline or other discount website don't hesitate, if you have to pay full price...maybe you should think about other options first.

Great location. Decent price. Horrible rooms and bathrooms.

from Techsan
We stayed at the Novotel in Centreville on Rue Montagne during the F1 Gran Prix. Great location near St Catherine Street and Crescent Street. Got a decent price of around $100/room. Has a fitness gym in the basement.

Very clean rooms, but the rooms were horribly put together. For example, very few lights in the room and very small lights near the bed. The bathrooms have no doors. Its just a small curtain. We asked for a different room and ALL their rooms are like this. The phone and alarm clock are not near the bed. They are across the room next to the TV. So if a call comes in, you have to get up out of bed to pick it up. The TV has no remote control.

I will never stay at Novotel again since this new room concept is something they are trying out at all their chains.

You have to pay to park in their basement.

Good Location

from Zabka
After reading some previous reviews was a bit worried about staying in this hotel but I did not have to be. I was pleased that we stayed here.

We arrived at midnight and had to wait a couple of minutes for the staff to be free (there was just one staff in reception) - but it was OK. We got a smoking room - which was my mistake because I did not specify that I am non smoker - at least it was a good excuse for my husband to have a cigarette :-)

The room was clean with two double beds, couple of chairs, small table and we had a view on the main road. The rooms do not have a safe (only the executive rooms have them) but you can have a safety box in the reception for free.

Brekfast is £ 15.50 per person - buffet. You can have something else but the buffet is the best value. We had just one brekfast here, the other mornings we ate out.

This hotel is just a few steps from St. Catherins Street - super location !!! It is just a couple of block from Metro Peel.

All in all, our stay here was very pleasant. I can't really complain about anything. It was very good value and I would definitely stay here again!

Bad Service

from smach1231
I was absolutely repulsed by the service I received at Novotel Montreal Center. I had very high expectations for this hotel as this was my first time staying at one of the hotel chains. However, as we entered the room, there were mildew stains all over the bathroom ceilings, mold growing out of the vents with the stench of mildew buried under the carpet. After a night's stay of wheezing coughs and sneezes, we had requested for a room change. The clerk told us that she'd call us to let us know of any availabilities. But to my avail, no response. When asked a second time, another clerk placed the blame on us for not looking around the room for any mold/mildew stains. Was that supposed to be our responsibility to search for health hazards in a reputable hotel chain? Then she told us that we should have addressed this problem first thing in the morning. We're visiting another city and of course had an itinerary ahead of us and therefore decided to confront this situation after we got back from our activities. After a few more confrontations, the manager surrendered and reluctantly switched us to another room, which wasn't far from the first.
The service I received was nothing close to the level of a standard three-star hotel. Instead of apologizing, they weren't surprised by the stains and in return placed the blame on us for not searching around the hotel room for stains. Obviously, they knew of the unhygienic rooms but decided to place the blame on us for confronting them.

Centre of the fun in Montreal at the Novotel

from A TripAdvisor Member
Great gem of a hotel in the city centre. Staff were very friendly and helpful in finding alternative places to eat as the restaurant is re-opening in March. Rooms and bathrooms were nice and clean, the upgraded rooms had huge plasma tv's, which were great for movies and sports. It was nice to have hard wired internet too, and not wireless.

Underground parking was usually pretty full ( the signs say the hotel does not own the parking ) but I always found a place.

I will be back to stay here when hockey starts again, as the arena is only a block away, and the bars and restaurants after the game are only a block away too.

Pricing was better than a lot of other lower class hotels, so all in all, I will be back for another stay.

A good place to stay

from A TripAdvisor Member
I have stayed at Novotel several times. The Hotel is good for those who like a smaller hotel. The Location is very good if you want to be Downtown. The hotel is well-kept and clean and the rooms are above average for the price. The Room-Service Breakfasts are surprisingly good.

There are a few minor problems:

1) You have to park your car yourself in a creepy and small underground garage next to the Hotel. During the day, it can be very, very difficult to find a Parking Spot for your car, even on the bottom two floors "reserved" for the Hotel. ( I note that Novotel does not run the parking garage, but....

2) The front desk is understaffed for a hotel in this price range, so there can be long waits to check in or out, get advice, etc. Having said that the staff are very polite and helpful

3) If you want to get Internet access you have to use a difficult-to-use coin-operated machines. At this price rate, there should be free Internet access. Fortunately, there is an Internet Cafe around the corner

I am in Montreal frequently and I will definitely stay there again and recommend the place to to others.

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Other names for Novotel Montreal Centre Hotel

  • novotel montreal
  • montreal novotel
  • hotel novotel
  • accor montreal center
  • Address: 1180 Rue De La Montagne - Montreal - Quebec - H3G 1Z1 - Canada
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"House cleaner steals your things" - Aanthony Fletcher

"Unity in Diversity" - Yongheng Lim

"Good location" - Blanka

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