La Tour Centre Ville Hotel

, Montreal, Canada
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La Tour Centre Ville Hotel

, Montreal
3 star

Rooms: 148

400 boulevard René-Lévesque Ouest - Montreal - Quebec - H2Z 1V5 - Canada Hotel Website | | (514) 866-8861
1 Traveller

Review - La Tour Centre Ville Hotel

1/10
Stay away
Submitted by: Suzanne in 20/10/08
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Business Traveller
This hotel was listed on the brochure for a conference that I was attending in Montreal last month. It was close to the conference site, featured suites with a small kitchen and looked good on it's website, so a colleague and I decided to share a suite there in order to save some money. We thought it would be great to be able to have breakfast in our suite before the long days of the conference and to have a bit more room that just having a regular hotel room. When we got there, the furniture looked shabby and the decor of our room was not at all like the photos we had seen on the website. Each morning that I was there, I woke up with some spots, but it took us a few days to figure out what was happening. We were not actually sure until my colleague actually saw a bug and some blood in her bed. I had so many spots that several people at the conference asked me what was wrong. I asked the hotel staff to check the room and got a response that bedbugs were a problem in "all the hotels in Montreal". I got a small note of apology and a tiny box of chocolates (9 miniatures). We asked for and received a move to another room. When we checked out the clerk on duty did not even know that we had moved, nor had she received any instructions from management about how to handle our bill. No manager was on duty and we had no choice but to pay the full amount. Since leaving the hotel we have sent numerous emails and have called the hotel several times. We have been in touch with Montreal Public Health and the conference organizers. While everyone who has seen me and heard my story since I got home feels that I should have been compensated in some way by the hotel nothing has been received. I had a massive reaction to the bites and each one swelled up to the point that they looked like giant hives. I felt very sick, but couldn't afford to take time off of work. Stay away from this place!
 

Historical Traveller Reviews of La Tour Centre Ville Hotel

Great place to stay

from Glazeworld
I have stayed at La Tour Centre-Ville every year from 1996 to 2005 with the exception of 2000. In 2003, I stayed there twice. With as many trips as I've had to this hotel, I've stayed in many different rooms from 2 of the studio apartments, to 4 of the suites, to 4 of the grand suites. Each of the 10 rooms I've stayed in have been differnent (some were before the renovations in the late 90's) but they have all been clean and well kept.

Pros:
Location, location, location. You do not need a car if you stay here. Everything is within walking distance and the metro is very close by. For the location and size of the room, you can't beat the price. The furniture is not anything special, but it is adequate for its purpose. The beds have always been comfortable. You also get a kichenette for the price. Out of the 7 Jazz Festivals I've been to, I would have to say that this hotel has handled the large ammounts of guests and musicians with great organization. I have never had to wait for check-in or check-out. The rooms are clean. Some of them may not be sterile, but the beds and bathrooms were always clean and never freaked out my germophobe fiancee. In 2005, the Chinese restaurant came under new ownership and the food is great!

Cons:
This is an old building, so it is not anything like the Westin or Hilton. It's a moderate hotel that puts function above form. There is no stairway from the hotel rooms to the lobby and the elevators can take a while, but that never bothered me. One out of the 10 times I stayed there, there was some problems with the air conditioning, but that was fixed in a timely manner.

I will continue to return to this hotel. When I started going there in '96, I was a poor college student and that was all I could afford. These days, I can afford a more expensive hotel, but I don't see any reason to pay more for a hotel with an inferior location.

Excellent place to stay in heart of Dowtown Montreal !!!

from Suhani
This hotel was an excellent buy, with private bedroom, sleeper sofa, kitchenette and overall great staff. The location can’t be beat, with it’s downtown location, just steps to underground Montreal and the Metro, and a few blocks from Vieux Montreal and Chinatown. Getting to this hotel was extremely easy as well.

Each room is equipped with a small kitchenette (stove, refrigerator, sink with dishpan and dishsoap, table and chairs) plus utensils, plates, coffee cups, glasses, and even wine glasses. Secure, indoor parking is offered for an additional fee. More than anything, this is in a great location... You can walk to everything from the hotel. I would definitely go back.

re on a budget

from adlinner
I went down to Montreal for a week with some friends from my University. We're students and we wanted a hotel that was affordable but clean. I felt really lucky to have found this place.

This is an apartment hotel, so the suite that we got for about $94/night had two twin beds in a separate bed room, a full living room with pullout couch, a small dining room and a full furnished kitchen. We must have saved $300 that week because we didn't have to eat out all the time. There was a full grocery store right across the street. On the top floor, the "penthouse level" there is a laundry, meeting rooms, a pool, a weight room (male and female) and a sauna (male and female) - open for all. The location is right downtown and we could walk to the bars, chinatown, and old montreal in about 15min walk in different directions - not next door to any, but central to all these places. I went for runs by the harbour a few blocks away.

We had some good parties in our hotel room with all the space, hit up the pool and sauna too. I can also see this to be a place my parents would stay at though - a lot of the people who stay here long-term in the furnished apartments are very nice middle age or older folk. If you get a top floor, the view is pretty great. There's this old beautiful church right across from us, and beyond stretched the city of montreal.

This was a well-kept place and I found the hotel staff excellent and professional. The maids even cleaned our fridge, did our dishes and emptied our garbage one of the days - "no way!" I said when I came back. One of the guys at the desk wasn't the most outward friendly guy, but I think his suit was too stiff - and check-in was very smooth. The only thing that annoyed me were extra charges: having to pay for parking and local calls - but I still saved money because 1) parking would have been more anywhere else downtown and 2) I could cook!

Yours,
LDR

P.S. I read the bad reviews with the good on this site. This is not a five star hotel, and I think it's good because I don't live a pampered life. I can see people who expect five luxury hilton when they show up to be sorely disappointed. I shop around for trips with a budget, and after going on many trips, this was one of the best deals I've ever found downtown in a major North American city.

What a Dump

from A TripAdvisor Member
We booked three rooms over 90 days in advance but when we arrived they only had two available. In order to get a crib for the room I had to go to the hotel storage and get it myself but our son did not spend any time in it because it was a deathtrap! The room was large but run down and filled with outdated furniture and applicances. There was no headboard on the bed which gave us a lovely view of the exposed electric cord for the wall lamp. The thermostat was broken and had to be fixed. The blowdryer was broken and had to be replaced. There was a thick layer of dust on the shelves in the closet and no one had cleaned under the bed for at least a month. Paint was peeling off of the walls. Hot water came out of the tap at close to boiling (ouch!). The staff was rude, incompetent and remarkably slow. Speaking of remarkably slow, we often waited in excess of 15 minutes for the elevator. There are no stairs to the lobby. There are no highchairs in the cafe. They did not inform us that there was a charge for parking so we were surprised to receive a bill when we checked out. Local phone calls cost $1.50 and must be charged to a credit card (not to the bill for the room.)
Great location near St. Catherine's and Vieux Montreal but a terrible hotel.

A Nice Surprise

from A TripAdvisor Member
After reading several mixed reviews we were a little worried about this place, but we actually found it a wonderful surprise!! We've stayed in several places in Montreal - this was the cheapest and it had everything we needed for our three day stay in the middle of January. The room was large, clean and comfortable, we had a great view of the city, the little kitchenette was equipped with everything we needed and it even had a pool on the top floor. Make sure to say if you are a member of CAA/AAA as you get a very good discount. It's location is good, a two minute walk to the US Embassy, and not far from Chinatown. Parking is under the hotel - great in winter. We had to cut our stay a little shorter than originally planned and had no problem cancelling the last night of our stay - we had to give 24 hours notice and didn't have to pay any cancellation fee. All in all, if you want a very reasonable, clean and well located hotel, I would definitely recommend it.

Great!

from orangeman
After living in Montreal for many years I returned with a family member a few months ago and stayed here. We stayed in a suite, with a livingroom, diningroom area, kitchen and bedroom with two beds. great price, about 160$C/night, or somewhere thereabouts.
I can tell you the location is great if you want to do touristy stuff, eat good food and live the nightlife in montreal. If you're in town for a hockey game (the strike will end some day, I'm sure) or there to party, this is great too. Close to the Bell Centre and St. Laurent, enough room for lots of people, and you can prepare your own meals. If you can't walk, use the Metro system rather than drive. Its faster, closer and goes everywhere you want to go. Montreal is beautiful, so let's keep it that way by not smogging the air!
I didn't talk to the staff too much, use the services or the TV. So I can't say much about all that.
My parents stayed here before, too, while visiting, and they liked it.
It doesn't have bugs, I didn't see any stains and no unbearable noise, either.
No matter where you stay, be glad montreal exists. It is like no where else!

NO Customer Service skills at all

from Doeraymee
Good location and cheap. It's a pity they have no concept of Customer Service.
We and and another two guests were given room sizes we had not booked-- a double bed instead of a room with two beds. No apology was given at all. One poor young man was left waiting in that crowded tiny lobby for another hour until his room was ready. Check-in time was 3:00 and he had to wait until 4:00 and the staff told him there was no room to store his luggage in the meantime. No one offered to store it in the room while it was being cleaned. When a friend tried to intervene on my behalf with the bed shortage problem, the manager basically told him to shut up.
I hope foreign guests don't judge Canada or Montreal from their experience at this hotel.

Simply perfekt!!!!

from attimaus
Visiting Montreal we stayed at the LA TOUR CENTRE VILLE for 3 nights. We had a very spacious apartment: Living room with a dining area, functional kitchenette, sleeping room with comfortable bed (very good mattress), Modern and clean bathroom.There are several wall-cupboard in the apartment, so you have enough space for your clothes. Everything was very clean and suitable. The location is great, espacially if you are with a car. The hotel is easy to find and the price for a parking-lot in the garage (15 CAD each day) is low. Most Montreal attractions can be reached by feet (gorgious shopping malls - just 5 minutes away). The next subway station is less than 5 minutes away from the hotel. We really felt like home and can recomment this location to everyone!!

A Regular Satisfied Customer

from A TripAdvisor Member
For work reasons, I have been booking with La Tour Centre Ville about once a year for the past five years or so. Definitely, for the money that I have paid compared to other three-star accommodations, I have been very satisfied with the quality of the rooms. Some rooms have a larger seating area than others but even the smaller rooms are still a comfortable size. As far as cleanliness, I have felt quite comfortable -- on occassion I have even seen worse in more expensive hotels. As far as accessibility to important sites, the location is excellent. For those of us who count every single dollar, having a kitchenette in the room and an IGA within walking distance is a huge benefit.

As in the past, I continue to recommend La Tour Centre Ville for affordable, convenient and comfortable accommodation.

Neema Lukumbuzya
Ottawa, Ontario

Had some problems

from A TripAdvisor Member
Location of the hotel is excellent and that is the only good thing about this hotel.
The entire hotel has horrible smell of smoke, dust and cheapest deodorants.

The entering hall is so tiny and unproportional to the number of guests staying. I was waiting 35 minutes to check in as 2 receptionists were too slow with the customers, answering incoming phones etc. I was standing in the line as there were not chairs in the hall and little appology would cheer me up.

As for my room, I had large suite 206. The furniture is functional, TV is old, remote control did not work even I asked to fix it, bathroom's door can not be closed. Don't expect to enjoy the view of downtown from your room's window as they never have been cleaned, and the drapes are so filthy you don't want come closer to open the window! And yes, they clean room every day and change towels, but is't that what they supposed to do in any hotel? At the end I left hotel with the feeling I was cheated even for that "reasonable" price.

But Montreal and Quebec were super! Enjoy.

Top Local Tips for Montreal

chinatown La tour centre ville is right near chinatown or whatever. It's a cool place to check out. Restaurants are excellent and the asian markets remind me of new york

ITS COLD! If you plan on going during winter months, BUNDLE UP! Its gets really really cold there, below freezing at night. Also it gets very wet with all piles of snow, so bring boots or extra socks. ANd watch out, the snow tends to start melting during the day, then the water freezes over at night. So it tends to be a bit icy.

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Other names for La Tour Centre Ville Hotel

  • la tour centre ville
  • hotel la tour centre ville
  • Address: 400 boulevard René-Lévesque Ouest - Montreal - Quebec - H2Z 1V5 - Canada
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"Stay away" - Suzanne

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