Historical Traveller Reviews of Intercontinental Montreal Hotel
Good, but not great
from A TripAdvisor Member
The Intercontinental is a very good hotel for tourists - though the prices are only for those with big budgets. The lovely and quiet corner room that I had was not set up for work at all - with a very uncomfortable chair, an expensive ($14.95) and poor performing high speed internet connection, and no electric outlet within easy reach of the desk to plug a laptop in.
The bathroom had a floor to ceiling window, but a window shade that only covered the top two-thirds of the window. Great for exhibitionists!
Room service food was good at night - a very filling club sandwich, but poor for breakfast with a waffle that tasted like the butter or oil used in the waffle iron was rancid.
One of the best hotel in Montreal
from A TripAdvisor Member
Great service, spacious room. With amazing view of the Old Montreal. Restaurant is excellent.
My boyfriend and I just stayed here (October 2004) and we loved it. The service from the moment we pulled up until the moment we drove away after checking out was exceptional. Other then the Bellagio in Las Vegas, I've never seen a group more dedicated to making your stay convenient and enjoyable. I booked directly through their hotel website and got a great deal. Also, the hotel is attached to a business complex with shops, a subway entrance, and eatery area, which is great in the morning if you want a quick bite.
Large rooms, nice views
I keep coming back to the InterContinental because the rooms are spacious and the high floor rooms have excellent views. Note that superior rooms are not guaranteed to have any view, but repeatedly asking the front desk for a room with a view normally yields results.
High speed internet (CDN $14.50) is somewhat pricey, as is room service, but it's one of the more modern hotels located near Old Montreal and has a good central location.
Just returned from a conference in lovely Montreal. The IC was OK but disappointing. First of all, we had a "special conference rate" of $220 and I was denied priority points because of it! I wondered how much this place tries to charge regular customers if $220 is a special rate. My answer was on the wall upon check out, (rack rate) 500 Canadian and up!! Puh-leze. The rooms are average. The bathrooms above average. The overall ambience-average. The cocktail louge was nice and served good appetizers and lunches. Otherwise, good luck with those rack rates IC. Even at $100 or so less, no way. After walking past the St. James 2 or 3 times a day, I know where I'm staying next time....
Awful aful awful!!
Just completed a 3 night stay at this awful hotel in Montreal. Have so many choices but keep asking myself WHY do I come back here. the front desk staff are so rude and un welcoming - ever wonder why they never ask you when you are leaving how wasyour stay ? they DONT care!! and they treat business travellers like nothing if you have a great business rate, they make you feel like garbage! They should educate themselves as to why your corporate rate is so cheap and how easy it is to loose business! The health club - nice pool & sauna - but you think closing at 9pm is doing any justice to paying guests? Is it rather to appease the staff so they can go home early and the young man mentioned that they were shut down already at 850pm!! Why would a hotel not staff more appropriately during peak times (noon check out) than having 2 people on staff and over 12 people in line up ?Ever heard of giving you a bill in the night before and offering express check out? Martini in the Cristallan bar is fab - but think when your waiter drops 2 pieces of your calamari and picks it up off the dirty table and place it in a napkin next to your plate - sure, I am going to eat it!! Such a waste indeed of this perfect location but to everyone I say - W Hotel is opening soon 3 minutes from the Intercontinental hotel!!! MAKE YOUR WAY TO CANADA'S FIRST W HOTEL! I stayed at them in the USA and you are guaranteed service and a smile unlike the awful intercontiental hotel!
Great stay at the Intercon 16.7.04-25.7.04
Contrary to some of the other reviews here, I had an absolutely wonderful stay at the Intercon. I was a bit apprehensive after having read the other reviews but upon my arrival I was informed that I had been upgraded to a corner suite for the whole of my stay (complete with a complimentary basket of fruit)! which put my mind at rest. I have no complaints at all, the room was extremely comfortable and above all clean as was the ensuite marble bathroom and I had great views of the old port. Everything I needed was already provided (ie iron and ironing board or extra towels in which some hotels I have had to request). Housekeeping were good and did not disturb me when I wanted to be left alone to sleep and just left discrete messages as to when I wanted the room cleaned. Room service was also very good though a little on the pricey side. The hotel was also very close to Old Montreal and just opposite the Palais de Congress, where I was attending my conference. I also found it completely safe to walk around there and back from the downtown/shopping area no matter what time of night/day it was. All in all I had a lovely stay at the Intercontinental in Montreal.
Maybe a 3 star
from A TripAdvisor Member
I stayed here back in the late 90's and the place hasn't changed one bit, except that now they have very young staff who are unable to handle the flow. It took us 40 minutes to get checked in on a slow Friday night with only 2 people in line ahead of us. To top it off the front desk manager was too "busy" to come discuss my incorrect room rate, leaving the staff to fend for themselves. I saw him later that night and I think he may have been in his 20's. Am i getting old or should I expect a "4 star" to hire seasoned staff with decision making power?
Will only stay here again if I get a deal in line with 3 star hotels in the city.
For it to be an Inter-Continental, I was universally dissappointed
It has been some time since I stayed at the IC. However, in reading the reviews, I was reminded of my experience at the hotel and felt obligated to share. We stayed for a week at this hotel probably in 2002 for my birthday during the last week of May--that's when we always go to Montreal. I was dissappointed from the very beginning. First, the hotel did not give me the feel of a Grand destination Hotel like I was looking for. As I recall, you arrive at a portal and then, have to go up on an elevator or escalator to the main lobby. After arriving at check-in, the same rude attendants were there, as other people have mentioned. I am a frequent business traveller, and know my way around the various traveller programs. Well these people would not cooperate for any upgrades under any circumstances--not even what I was promised when making my reservation. They were even rude about it. When we arrived to our room, there was a big problem. I think we reserved a suite, but it turned out to be something else like a very dark room that never got direct sunlight. The front desk did not cooperate at all, so I had to invoke the General Mgr, and threaten to check out of the hotel all together before they agreed to move us to another room. They finally did. I remember the Restaurant to be small and unimpressive--the food about the same. I did enjoy the cocktail lounge. I liked the way they served the alcohol in a separate container from the mixer. All things considered, I would not stay at this hotel again. I was very displeased.
Convenient and elegant
from A TripAdvisor Member
We just got back from a weekend in Montreal. The Intercontinental was great! Very nice, large room. No view, but who cares. The staff could not have been friendlier or more accomodating. The hotel is in the midst of Old Montreal, linked to a Metro stop (Square Victoria), and three blocks from the shopping on St. Catherine. Very quiet at night since this is a business district, but cabs are easy to get and we felt safe walking the street at 11 pm.
If you visit Montreal, you MUST go for bagels at St. Viator - simply the best bagels there are!
Top Local Tips for Montreal
Many restaurants in Montreal, particularly in the Plateau area around St. Denis, have a Bring Your Own Wine policy. These are usually modest restaurants that have very good food at very reasonable prices. And, of course, the fact that you can bring your own wine significantly cuts down the cost of the dining experience.
Bring Your Own Wine Restaurant
La Raclette was recommended by the concierge of the hotel. We took the recommendation and had a great dining esperience. I would recommend this restaurant to any visitor to Montreal.
Toque (cross the street from Intercontinental) - High quality, high class French cuisine in an unusually unstuffy environment.
Fairmount Bagels (74 Fairmount West) – Crunchy on the outside, soft and doughy (and slightly sweet) on the inside, you’ve never had bagels like these before. Pass on the garlic ones as they tend to be a little bitter.
La Chilenita (152 Rue Napoleon) – Bloggers rave about their empanadas, and they were tasty. At $2.50 a pop, how can you go wrong? My husband and I shared 5 of them and were satisfied.
Schwartz’s Deli (3895 St. Laurent Blvd) – When we got there at 1pm on a Monday, there were two lines outside Schwartz’s, the shorter one was for take out and the longer one was for dine in. We waited for over 45 minutes and when it was our turn, we ordered the regular sandwich (you can also order a leaner version), cole slaw and pickle. The sandwich was juicy, well spiced and very tasty, and although they pile the meats on high, the sliced bread it’s on is kind