Holiday Inn Montreal Midtown Hotel

, Montreal, Canada
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Holiday Inn Montreal Midtown Hotel

4 star
420 rue Sherbrooke Ouest - Montreal - Quebec - H3A 1B4 - Canada Hotel Website | | (514) 842-6111
261 Traveller

Reviews - Holiday Inn Montreal Midtown Hotel

7/10
A great location
Submitted by: glenn in 05/07/10
  • Age Group: 5160
  • From: Canada
  • Traveller type: Mature Couple
Rooms were nice and staff courteous and friendly. Lineups at checkout and parking were too long. got hotel via priceline and was not warned about the mandatory $20/night valet parking. recommend people bring two sets of keys to avoid lineup and waiting for attendant to walk to keybox near car. Won't help you when leaving when you want your second set of keys but saves a lot of time if you left things in the car or wish to go out for the day. Location was excellent for the Jazz festival. had room on corporate floor but there were never muffins and pastries nor tea bags as had been promised. Ok if you wanted hot water, coffee or hot chocolate. Ace cafe was great, food was good and service excellent. proms were noisy on Friday, lobby crowded and the kids foul-mouthed as is usual these days but that wouldn't stop me from staying here. There are people like that everywhere. Hotel was clean.
6/10
Lowest prices for pleasant stay
Submitted by: Veronica in 13/11/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
I feel like I have to say something nice to counterbalance what has been said about this place by others. For my family and I at least, we had a pleasant stay - the rooms were clean, quiet, stocked, and the staff was friendly. They even let me bring my dog in from the rain while I grabbed something from my parents' room (I live there, they were visiting). We've stayed at several different hotels over the past four years, and while the holiday inn gives you the best bang for your buck, we liked the omni the best - a little more expensive, but worlds better than holiday inn, the Marriott, and delta Montréal. Other good ones are the Ritz Carlton and chateau Champlain... bonne chance et bon voyage!
1/10
Terribly Dirty, Poor Service
Submitted by: Nouzha in 14/08/06
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Business Traveller
Nightmarish night in this so called 4 stars hotel. It is a fraud, misleading to allow you to display 4 stars with your damaged walls, dirty smelly always and elevators.
There was blood and other stains on 1 mattress with torn bed sheets and grey duct tape on the edges of the second mattress.
Foam was coming out of one of a torn dirty armchair.
Mould on the walls of the bathtub, one bottle of shampoo for three. Damaged chest drawers.
Dirty windows and torn curtains.
We changed rooms 3 times.
Front desk staff unprofessional and could not careless except for the maintenance fellow who was helpful and kind.
Please do not use this facility.
I am calling the health department re: mould and blood stains.
1 out of 1 reader found this review helpful
2/10
Stay here as a last resort
Submitted by: Catherine in 08/07/05
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Mature Couple
We just got back from an 8 day stay in Montreal. We had pre-booked our accommodatiosn and thought all would be fine. The trouble started as soon as we hit the front desk. We had pre-booked, been given a rate and a confirmation of our rate. When we arrived, they charged us $50/night because the hotel was fully booked and it was a busy weekend AKA...pay it or find another hotel. We had also emailed them 2 weeks prior asking for no feather pillows and extra pillows and a small fridge in our room because of our long stay. Again, we got email confirmation...again, it didn't happen. We had to get housekeeping to fix our pillow problem and we were told just to empty the bar fridge and use that during our stay. We got a room on the 'executive' floor....our free continental breakfast in our 'lounge' was stale muffins and croissants and coffee that tastes like laundry water. The 'free' internet was down most of the trip. The tv was hit and miss. They rented the 4 rooms around us to graduating high school kids that kept us up until after 4:30 am and finally we called hotel security to have them silenced.
The only good thing I can say was the conseirge service was great, always friendly and helpful. The food in the restaurant was good and good pricing. The pool and hot tub were good and never crowded.
Those 3 things are not enough to make us ever want to go back there again.
Use it as a last resort....but there are other good hotels in Montreal with far better service.

Historical Traveller Reviews of Holiday Inn Montreal Midtown Hotel

Extremely Accommodating!!!!

from Tigress627
Our impromptu visit to Montreal wound up being a 3 day/ 2 night excursion into a great and interesting city all due to the Holiday Inn's front desk staff's efforts !!! The staff and management accommodated our situation
(our daughter was feeling too ill to travel back to NYC, hence our need to stay a bit longer then planned) and were very understanding. We definately reccommend this hotel and will stay here again!

Horrible!!! Stay away!

from A TripAdvisor Member
Terrible hotel, not up to Holiday Inn standards. Plan on lining for an hour to check in and check out. There is only ever one person at the counter even at 12pm, check out time. The carpets are disgusting and covered in stains. This hotel hasn't been renovated since the 1970s. The room smelled like a combination of cigarette smoke and body odour. The sink was so cracked and stained it looked like someone had thrown up in it. It was so disgusting I had to turn my back to it to brush my teeth.
To top it all off I opened up the ice bucket and found it had a foul smelling orange slime in it. How can this be acceptable? We just got back a couple of days ago and now my friend thinks he got a rash from the sheets. I have red spots all over my body that look like some sort of bites.

PS. Beware of the bar downstairs called ACE's. After dark it seems to be inhabited by what I can only describe as "ladies of the night."

Not quite up to standards

from I_love_Buenos_Aires
I stayed here for two nights at the end of July 2004. Depending on your luck, the reception is either friendly and efficient, or when they get hit (as they do several times a day) by groups of people checking in at the same time, frazzled and hostile. My check-in was fine and quick, but it took me 20 minutes to check out because I was waiting in line with a bunch of people checking in. If you need to get a key for the mini-bar in your room or if you need to borrow an ethernet cable from the front desk, make sure you go it when you check in because you don't know how long the line could get if you go there later (I waited 15 minutes to get my mini-bar key and I gave up waiting). The lifts are slow and take a lot of time to use, especially when there are multiple floor stops. I got a room on the 18th floor (one of the executive floors) which was supposed to be recently renovated, but frankly I couldn't tell as the carpets already have stains and some of the lamps' electrical plugs were loose. I think the renovation was partial at best and the management decided to retain some of the existing equipment. I also had a problem with the broadband connection and an engineer came and fixed it in about 15 minutes. There's an "executive room" on the 19th floor with free coffee and a computer for the use of people staying on one of the executive floors, but the computer is old and slow (it runs Windows 2000 at a snail's pace), and the printer is - I couldn't believe it - dot-matrix. I guess they forgot to renovate that. A continental breakfast was included, but the croissant was soggy and it was delivered 40 minutes late. The hotel is clearly geared towards group bookings, and as long as those keep coming in, I guess management has no incentive to make the hotel any nicer than it is or to make it more user-friendly for individual travelers.

Not the worst hotel, but .....

from A TripAdvisor Member
Overall I would have to say it was not an unpleasant stay. The lobby area is nice, there never seemed to be a problem getting help from the desk agents or the concierge. The restaurant food was good, reasonably priced with good service. The bar, however, had very weak drinks and extremely poor service.
Most days we would wait up to 45 minutes before a server would ask if we wanted anything and then never return for followup.
The fitness center with pool and hot tub was quite nice, clean, and never overcrowded.
Had the hotel not been extremely full, I would have asked for a room on a different floor.
There is quite a difference in the quality of this hotel from floor to floor. Some floors are quite nice with well appointed rooms.
If you are given a dingy room on a floor with ugly green carpet which is extremely stained from one end to the other and which smells of mildew, ask to be moved right away.
Until those floors are remodeled, I would not say that this property is up the usual standards of Holiday Inn.

Not too bad

from JenDan
Just returned from a Memorial Day 2004 Weekend at the Holiday Inn. The hotel and the room looked their age. But, the room was clean, and the sheets did not give us a rash! The room lacked a refrigerator, and a microwave. The bathroom was quite small, but our bed was comfortable. It was a bit chilly in Montreal, but the room was warm. The staff was helpful, and there are places nearby to eat, (Check out CORA'S for breakfast, ask for directions). Not too far from the underground train system (METRO). Overall, not a bad palce to stay.

t bad.

from A TripAdvisor Member
Well, I arrived around 7pm local time on a Sunday and was fair impressed with the external appearance of the hotel, and as I wandered into reception thought "Ah, nice place". If only it stayed that way. There were a number of problems I had with the hotel. Number one that became apparent was that the internet in the room didn't work at first and though they sent up an engineer, I had to diagnose the problem myself with his equipment, and even when I did he didn't understand what I was telling him. I managed to get a replacement cable from reception though, so all was well. Until the service in the room started wanting to charge me several 24 hour charges a day (charges aren't mentioned at all in the brochure for the hotel and it's the first hotel I've known to charge for internet access in rooms). Next problem, the window in my room was missing some sealant and so every time the wind blew (which was a lot on the 17th floor) I was given a rendition of some aboriginal style music. Next problem, bloody schoolkids. Maybe there's nothing the hotel can do about it, but if you book in six coachloads of obnoxious American schoolkids who love nothing more than to ride up and down the lifts incessantly, thus denying the lifts to other guests it doesn't say much about customer service. On several occassions I was left waiting up to 30 mins on a lift. What the hell is their problem? Anyway, it got so bad one time that I instead chose to (as many other guests did) walk up 17 floors (over 30 flights) of stairs in the fire exit. Next problem, I don't speak French. The voicemail system on the room's telephone systems is entirely in French with not a word of English. Next problem, when the cleaner would clear out the rubbish from my room (one night I had ordered some pizza in for myself and some friends so there were a few pizza boxes and coke bottles etc) they would leave it lying right outside my room in the corridor for several hours before someone else would come along and clean it. Oh, and the cleaners don't speak English either. I had to use primitive gestures to communicate with them as to what should be kept and what was to be thrown out.

A must stay!!

from A TripAdvisor Member
I have stayed at this Holiday Inn on 2 different occasions and have found it to be very comfortable, quiet, and clean; I have recently read other on-line reviews of the Inn, but I can not find anything negative to say. I plan to stay here again in March, 2004 as well. The Aces restaurant is a must do - a great breakfast!

Bed linens gave my mom a rash ...

from A TripAdvisor Member
I stayed there with my family in November 2003, after a supposed "renovation." It's a great location, close to Metro stations, that huge underground mall, etc. We stayed on a non-smoking floor. However, the entire place was dated and FILTHY. Hallways were dark and dingy. There was a huge stain on the carpet in the hallway. The bathroom grout was deteriorated and discolored. The little hair drier mounted to the wall was cracked. These are all little touches, but seem so easy to fix.
There is practically no noise insulation between adjoining rooms. We had to call the front desk to complain about a "party" next door. Worst of all, my mom got some kind of itchy rash from the bed linens. I was so embarassed I made this reservation for my family. I would definitely NOT recommend this place.

What the bloody hell it smells like rotten cheese

from A TripAdvisor Member
Well me and my gurls were staying at this hotel the christmas break...let me tell U!! Where to start? Room service was horrible, tell me why they would knock at my door at 6am!! The toilets contained insects and fungus. The carpet had stains and the room stunk! The room was as small an an airplane bathroom! The doors wouldn't clothes and my neighbour was running around the floor naked! I complained but they refused to help. If u like naked old ladies, I recomend u go.

t believe all you read

from annmarieray
We have just returned from a 2 night stay at the Holiday Inn, Midtown.
After I booked it, I read some reviews that had me worried about how our accommodations would be. There was no need for the worry... We found the hotel to be very clean, the rooms were a good size and the staff was friendly and helpful.

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Other names for Holiday Inn Montreal Midtown Hotel

  • montreal holiday inn
  • holiday inn montreal midtown
  • holiday inn montreal
  • holiday inn midtown montreal
  • Address: 420 rue Sherbrooke Ouest - Montreal - Quebec - H3A 1B4 - Canada
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