Windsor Arms Hotel

, Toronto, Canada
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Windsor Arms Hotel

, Toronto
4 star

Rooms: 28

18 St Thomas Street - Toronto - Ontario - M5S 3E7 - Canada Hotel Website | | (416) 971-9666
1 Traveller

Review - Windsor Arms Hotel

Luxury Hotel? NO WAY !!
Submitted by: Stephen in 14/12/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Luxury Traveller
It's difficult to know where to begin with how bad this hotel was.

* our requests to the conceirge were not fulfilled, despite communicating with them twice weeks before our arrival.

* there are no glasses for the mini-bar, we were told to use the water glasses from the toilet!

* noise from parties 4 floors below was clearly audible in our suite well past midnight on most nights of our stay.

* room service screwed up twice, once delivering cold food, no teapot & no condiments. The other time I cancelled a continental breakfast after waiting 40 minutes.

* the doormen are too busy chatting to do their job & then call out to you as you're walking down the street, "have a nice day!". I'm suer they were being sarcastic.

* we were moved out of the bar for a function at 6.30pm.

* the restaurant wasn't open on any night of our stay due to functions.

* we were not shown how to use the electronic equipment in the room.

* toiletries were replaced once during a 5 day stay.

* no in room movies.

* no robe hooks in the bathroom - what are you supposed to do? Drop your robe on the floor?

* we knew when our neighbours went to the toilet, when they took a shower & we shared their cigar smoke with them!

* the tiny lobby was packed & noisy every night with people attending functions.

At $800 to $1,000 a night this hotel is a huge rip off! Guests clearly are incidental to their business & it shows. They should give up being a hotel & turn themselves solely into a place for functions. We will never stay here again.
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