The Westin Harbour Castle Hotel

, Toronto, Canada
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The Westin Harbour Castle Hotel

, Toronto
4 star

Rooms: 977

1 Harbour Square - Toronto - Ontario - M5J 1A6 - Canada Hotel Website | | (416) 869 1600
979 Traveller

Reviews - The Westin Harbour Castle Hotel

Great Hotel
Submitted by: Kim in 31/03/09
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Family Traveller
I didn't expect this hotel to be a kids' hotel, though my husband and I were astounded at how many things there were for our kids, from Wii to ping pong to air hockey, they had everything for my kids and it was free of charge. The room was beautiful and the staff was very nice and very knowledgeable. I would recommend this hotel to anyone, as I was recommended here in the first place.

Very rude staff and would not ever go back
Submitted by: garlicgirl in 30/10/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Adventurer
From the moment after stepping out of the car, the valet told me that my car was being targeted for crime. To the man who checked me in and wanted to charge me $30 extra for a third person and $30 extra for a room with a view. To the rude lady at the spa to the disorganized valet staff. My group of 9 ladies will not be returning to this hotel. No one offered to help with our bags or even hold the door open for us. Our room was never replenished with shampoos or towels.
Very Expensive and Rude STaff
Submitted by: Darlene in 03/05/06
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Business Traveller
I found the place to be very disorganized especially for a function... They did not even have the place where the function was being held... when attempted to get help from staff they were rude...and the food for the function was very expensive and we were grateful to get one small appetizer each. In my room it was very hot...when I phoned down to ask if something could be done it was as if I was asking for the engineer finally came and said something was broken in the ceiling...I am at a loss... have stayed in countless Westin over the year and the service has always been spectacular...

Historical Traveller Reviews of The Westin Harbour Castle Hotel

It was wonderful!!

from A TripAdvisor Member
My stay here was wonderful. I was a bit apprehensive after all the reviews but those just sound to me like nitpicking people that go to hotel rooms with the sole purposes of being whiny and sour. My room was beautiful with view of the water, the bed is absolutely wonderful and no exaggeration there....i truly didn't want to get up. One thing though, the in-room services are pricey and finding out information about them can get frustrating. However the pleasantness of the staff especially front desk will make up for it. A definite go!

What you see is what you get!!!

from A TripAdvisor Member
The Westin Harbour Castle is just the way it looks on the web site. The rooms are clean and well kept. The bedding was beautiful, down comforters and fluffy pillows galore. I never stayed at a hotel with pillows like these. The bathroom was huge and clean, plenty of towels and wash cloths. Snacks were a little expensive in the room but they provide a coffee maker with complementary starbucks coffee. Our stay there from July 7 to 11, 2004 was fantastic. I would highly recommend this hotel, the staff was friendly and helpful. I would definitely go back again =)


from A TripAdvisor Member
The Westin Harbour Castle is definately one of my favorite hotels that I have ever stayed in. The rooms are very comfortable and clean. The staff are very nice and accomidating. The hotel is centrally located. It is near the Eaton Centre, Toronto Islands, Air Canada Centre, Union station, subway, trolly, Ontario Place and many more attractions. All of these are within walking distance. The hotel is waterfront and has spectacular views! The restaurant Toula on the 38th floor is excellent. The food was great and the service was great also. I would go back to and recommend this hotel to anyone! This hotel receives an A+!!


from A TripAdvisor Member
The pinnacle of visiting Toronto has to be dinner in the revolving restaurant.

Just devine.

s a nice hotel!

from A TripAdvisor Member
Give me a break! We planned our trip backwards. We read the reviews posted at this site AFTER we had made solid reservations and were very apprehensive upon our arrival to the Harbour Castle. We expected grumpy desk staff and a run down heap but fortunately that wasn't true! Sara was the nicest person we had talked to during our day of arrival. We had a wonderful water, city and CN Tower view from our 30th floor room. No drunken hockey fans woke us from our sleep in our heavenly bed and breakfast at Mizzen was wonderful! The extraordinary buffet served fresh berries, fresh squeezed OJ and rich coffee was a treat. The staff is constantly cleaning the hotel. From carpet cleaners to window washers there was constant work to keep the hotel spotless. A great place! The walk to the HHOF was longer than anticipated (it's NOT 0.0 miles) but still possible.

Splurge on the upgraded room

from Michael060
This is an excellent all-around hotel. I've stayed in a few Westins and have never had a major concern. The chain seems to spend the requisite amount of money to keep their properties up to the "upscale hotel" category.

I've stayed at the hotel twice most recently in the upgraded "Deluxe Lakefront Room." The room was great, wall to wall windows facing the lake with an unbelieveable vista of Lake Ontario. We stayed once in a "Partial Lakeview" room and were a bit disappointed; the room was small and we were facing the Cherry Street docks - a nice site if your a shipping kingpin but not so much so if you're into nice sights. I spent an extra $50 for the lakefront room and was really happy with its increased size, a nice sitting area, and general "feel" of the room.

Toula upstairs is pricey but excellent. I have eaten there and the food and wine are great and its a great place to see the city all lit up.

t book this hotel through Expedia

from A TripAdvisor Member
While we loved Toronto, our room at the Harbour Castle (booked through Expedia) was very disappointing. Not only did our guest room NOT have the Westin Heavenly Bed OR the Westin Heavenly Bath as was stated on Expedia's link to this hotel regarding ALL guest rooms, apparently, we received the only room in this huge hotel that was without BOTH of those features. We were also disappointed to see signs of deterioration and wear which should never be observed in a four-star hotel: rust around the outside edge of the bathtub, peeling windowsills, stains on the carpet, holes in the baseboards, etc. In fairness, we had a spectacular view of Toronto Bay, but that did not make up for the lack of expected features. I'm sure we would not have experienced this disappointment had we booked this room on our own. This was our third trip booked through Expedia and I'm afraid it will be our last.

Loved it

from A TripAdvisor Member
An excellent visit - I met with an old friend and it was great to have a meal in the Toula Restaurant - what a spectacular view! Thank you.


from A TripAdvisor Member
Thirty-five steps up and a hundred feet back from the sidewalk you will reach the front entrance. The unspoken message is arrive in a vehicle or don't come at all. The front desk has the attitude and warmth of a DMV office. Be certain you are in good condition because no offer to help with your luggage will ever be made.If you have a complaint save your time and breath.

The location is on the waterfront. South of the expressway is not prime real estate.It's a long walk to the nearest subway stop under the expressway. Take a cab at night.

There are many hotels in the downtown area with the same or lower prices that offer a better level of service, and far more convenient locations. Toronto is a wonderful city, enjoy your stay somewhere else.

cool reception

from A TripAdvisor Member
Got exceptional good rate on Priceline. The minute we pulled up the hotel door, somebody harrassed us about parking in the front door while we were trying to unload our luggage. The receptionist in front desk was cold. He also charged us twice for parking. Bed was great. Quiet room. Location was a bit away from major attractions. Strikes me as a place with lots of rules and no sense of humor.

Top Local Tips for Toronto

Take Subway to Yorkville You can take an 8 minute walk to the train station and pick up the subway to Yorkville. Cheap, easy and fast!

Try the shuttles! The shuttle cable cars around Toronto are cheap and fun. You can get a family day pass and you get your money's worth!

DO NOT EAT @ CAPTAIN JOHN's SEAFOOD Restaurant The foods were terrible terrible and the services were bad.


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  • Address: 1 Harbour Square - Toronto - Ontario - M5J 1A6 - Canada
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