The Sutton Place Hotel, Toronto
Reviews - The Sutton Place Hotel
- Age Group: 60 +
- From: Canada
- Traveller type: Retired
- Age Group: 41 - 50
- From: United States
- Traveller type: Gay
Read 381 additional reviews of The Sutton Place Hotel at TripAdvisor.
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Historical Traveller Reviews of The Sutton Place Hotel
Not badfrom muzzmashe
I think it depends on the roomfrom Scuba
The first time I was in a fully remodelled room. Absolutely beautiful, clean and well tended. I was impressed with the staff, the room, and the location.
This last time I was in a crappy room. 1423. It was dirty looking and the furniture all scuffed and over-used. The lampshade was even broken. It looked like the desk had been removed from alongside the tv cabinet and nothing was put there to replace it. The lighting was bleak and although the room was large enough to be grand, I felt like I had been given the leftover furnishings from other rooms.
The staff was wonderful though. They went out of their way to be kind and generous. The hotel lobby and meeting rooms are very nicely decorated.
Should I stay here again I will ask to see the room first now that I know the difference between remodelled and not yet remodelled.
Well worth the bargain...from dwirthwein
Had previously stayed a number of times at the also-nice Marriott Eaton Centre. However, the area around it isn't as sedate as the Sutton Place --- and the Sutton Place had more of a feeling of exclusivity vs. the more touristy Marriott.
Though hardly shabby or worn, the rooms are not exactly sparkling new. The phone appeared to be a 1980 model... The curtains weren't the freshest --- and our bathroom was smaller-than-small --- definitely a one person at a time kind of place.
However, at $115 US (the low end of "nice" downtown Toronto hotel pricing) --- and with marble-topped furniture, feather blankets, large rooms and a quiet, chandeliered lobby --- the hotel was clean, plush compared to most hotels --- and surely worth the price. The traditional furnishings in lobby and rooms were also a step up from what you'd see in the standard cookie-cutter Hilton or Marriott. The bed was very comforable...
Subway was less than 5 minutes away (1 big block) on the hotel's side street... 24 hour food store, just steps from the hotels side door, was a welcome way of stocking up on drinks and snacks.
Unless the Park Hyatt and Four Seasons' rates drop considerably enough to make this place look less of a bargain, then it will likely be our home-away-from-home on our next Toronto visit, too. Sure, I'll pay $200+ a night to stay at the Hyatt or Four Seasons - but not if the Sutton Place is such a relative steal.
Not greatfrom A TripAdvisor Member
It's a shame that the hotel doesn't do a better job since its locations and proximity to Yorkville are great, and could really give some other places a run for their money.
Good Value for Locationfrom mykel67
Great locationfrom FGFRochester_NY
The downside is that the rooms are not insulated well for noise and I could hear conversations in an adjoining room
Disappointed - not recommendedfrom A TripAdvisor Member
We chose it as one of the Gold package options through Toronto Tourism - we paid for their best package. This hotel should NOT be on their Gold list.
We noticed the very dirty fabric elevator walls coming up from the below ground parking but hoped it was not a sign of more to come. The lobby was elegant and clean. We had to wait to check in because the two front desk employees were chatting - they got to us when they felt like it.
On to our Superior Queen room - a VERY misleading name. It was a VERY small room with an old, worn bed cover and a tiny bathroom. We went down to inquire if we had been given the correct room - the "Superior Queen" as part of the Tourism Gold package. We were informed that, yes, that was their standard room although it is called Superior. The employee did upgrade us to a King room, which was much larger, but still left much to be desired. Again, old bed cover, dingy furniture, etc.
They can put all the marble tile they want in a bathroom - but if the grout is moldy, it completely diminishes the effect. The bathroom was not only in need of a thorough cleaning, parts of the marble were chipped and broken off.
The concierge was only minimally helpful when we inquired about the area, restaurants, etc.
I've stayed in nicer, cleaner and more service-oriented chain motels for $50. I've stayed in various NYC and Toronto hotels at the same rate ($200) and ALL were better than this one.
Disabled perspective.from A TripAdvisor Member
From a disabled point of view - I have good upper body strength but I found some of the doors 'heavy'. Another handrail by the loo might have been useful and the bath was difficult. I think a roll-in shower would be preferable to many.
The biggest problem lay with non-accessible transport. Streetcars are out! Low-floor buses very few and the nearest subway (100m) away not accessible - the nearest being ten minutes walk away. Not the hotel's fault but not convenient with too much pushing involved.
What is all the whining about?!from A TripAdvisor Member
Top Local Tips for Toronto
Amaya Indian Restaurant--best food in town? This Leaside establishment takes Indian food to a new level of excellence. I have never had better Indian food. It may just be the best restaurant in Toronto, and is certainly one of the better restaurants in Canada.
Richtree Market at BCE Place They add a 12% service charge to all bills, so make sure you refuse to pay it!
Air Canada Concert, Taxi Tip After the concert, Walk past the tunnels, past Union Station alittle before hailing a cab. Otherwise you sit in traffic and pay during gridlock. If you walk alittle ways down you avoid the traffic and the cab ride is reasonably priced
Other names for The Sutton Place Hotel
- toronto sutton place hotel
- sutton place hotel toronto
- Address: 955 Bay Street - Toronto - Ontario - M5S2A2 - Canada
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