The Sutton Place Hotel

, Toronto, Canada
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The Sutton Place Hotel

, Toronto
4 star

Rooms: 294

955 Bay Street - Toronto - Ontario - M5S2A2 - Canada Hotel Website | | (416) 924-9221
383 Traveller

Reviews - The Sutton Place Hotel

8/10
A hotel I ALWAYS enjoy
Submitted by: Peter Skuce in 09/07/05
  • Age Group: 60 +
  • From: Canada
  • Traveller type: Retired
I actually lived in this Hotel for 4 years in the late 1980s. It was a pleasure to be back in the area and the building has been improved. Service was fine. I would recommend Sutton Place highly to any traveller. We were there to see Mamma Mia and had a fine time seeing the Toronto sites again. We were very pleased with the hotel.
7/10
Nice Place
Submitted by: Mark in 10/07/05
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Gay
I found the Sutton to be a nice hotel. It is opulent if you like beautiful marble. We had the handicap room and it had two windows and one overlooked the street which was nice. The Westin is more exclusive, but this was nice for the purpose.

Historical Traveller Reviews of The Sutton Place Hotel

Not bad

from muzzmashe
I was there for 11 days - I didn't expect much becuase of previous comments on this website but the room was large and clean and they kept it up very nicely - the people at the Front Desk should not be in the People Business - don't understand Service - but othewise - I'd recommend this place - I had a bike and they allowed me to keep it in the room. When I was there the weather was hot and humid and the AIR CONDITIONING was always EXCELLENT. So in all - I say - yeah - it's worth the money.

I think it depends on the room

from Scuba
I have now stayed at this hotel twice.

The first time I was in a fully remodelled room. Absolutely beautiful, clean and well tended. I was impressed with the staff, the room, and the location.

This last time I was in a crappy room. 1423. It was dirty looking and the furniture all scuffed and over-used. The lampshade was even broken. It looked like the desk had been removed from alongside the tv cabinet and nothing was put there to replace it. The lighting was bleak and although the room was large enough to be grand, I felt like I had been given the leftover furnishings from other rooms.

The staff was wonderful though. They went out of their way to be kind and generous. The hotel lobby and meeting rooms are very nicely decorated.

Should I stay here again I will ask to see the room first now that I know the difference between remodelled and not yet remodelled.

OK

from cober6711
Well, our room was adequate, and clean. Our only complaint about the hotel was the painstakingly slow elevators, and the fact that there were so few of them

Well worth the bargain...

from dwirthwein
Stayed at the Sutton Place this past weekend with my family. Rate was $143 CDN/(about $115 US) - booked as a "web special" on the Sutton Place site. As compared to the rates of its nearby Bloor/Yorkville competitors, the Four Seasons and the Park Hyatt, I figure I saved about $200-250+ for the weekend.. - while enjoying a more-than-respectable hotel in a location quite near where we wanted to be.

Had previously stayed a number of times at the also-nice Marriott Eaton Centre. However, the area around it isn't as sedate as the Sutton Place --- and the Sutton Place had more of a feeling of exclusivity vs. the more touristy Marriott.

Though hardly shabby or worn, the rooms are not exactly sparkling new. The phone appeared to be a 1980 model... The curtains weren't the freshest --- and our bathroom was smaller-than-small --- definitely a one person at a time kind of place.

However, at $115 US (the low end of "nice" downtown Toronto hotel pricing) --- and with marble-topped furniture, feather blankets, large rooms and a quiet, chandeliered lobby --- the hotel was clean, plush compared to most hotels --- and surely worth the price. The traditional furnishings in lobby and rooms were also a step up from what you'd see in the standard cookie-cutter Hilton or Marriott. The bed was very comforable...

Subway was less than 5 minutes away (1 big block) on the hotel's side street... 24 hour food store, just steps from the hotels side door, was a welcome way of stocking up on drinks and snacks.

Unless the Park Hyatt and Four Seasons' rates drop considerably enough to make this place look less of a bargain, then it will likely be our home-away-from-home on our next Toronto visit, too. Sure, I'll pay $200+ a night to stay at the Hyatt or Four Seasons - but not if the Sutton Place is such a relative steal.

Not great

from A TripAdvisor Member
I was let down by this place. I was expecting an upper class luxury hotel, but found it to be more of a midscale hotel. Service was ok, rooms were fine althought more refined appointments could be added.

It's a shame that the hotel doesn't do a better job since its locations and proximity to Yorkville are great, and could really give some other places a run for their money.

Good Value for Location

from mykel67
Just returned from a winter weekend-getaway to Toronto. We booked a "web saver" rate of $110 Canadian for a "superior" room using the hotel's own website; however, for some reason we were upgraded to a "deluxe" room when we checked in. The check-in process was quick and efficient, and the staff professional and friendly. The lobby is elegantly decorated, and we were pleasantly surprised to find our room to be very large, well decorated, extremely clean and in good repair. The bathroom was VERY small, though, and the fitness room needs more modern equipment. Otherwise, we found The Sutton Place to be an excellent value for the price we paid. I would rate it similarly to The King Edward, where we stayed on our last visit in November, but this location is more convenient to the upscale shops on Bloor Street.

Great location

from FGFRochester_NY
We spent two nights at this Hotel. It has a great location, walking distance from Bloor Street shopping and Nathan Phillips Square for Ice skating. The health club has some outdated equiptment but it is adequate for the most part. The pool was great but lacked a hot tub. The service was very good and the staff friendly.
The downside is that the rooms are not insulated well for noise and I could hear conversations in an adjoining room

Disappointed - not recommended

from A TripAdvisor Member
I wish we had read these reviews before staying here. We were very disappointed in this hotel.

We chose it as one of the Gold package options through Toronto Tourism - we paid for their best package. This hotel should NOT be on their Gold list.

We noticed the very dirty fabric elevator walls coming up from the below ground parking but hoped it was not a sign of more to come. The lobby was elegant and clean. We had to wait to check in because the two front desk employees were chatting - they got to us when they felt like it.

On to our Superior Queen room - a VERY misleading name. It was a VERY small room with an old, worn bed cover and a tiny bathroom. We went down to inquire if we had been given the correct room - the "Superior Queen" as part of the Tourism Gold package. We were informed that, yes, that was their standard room although it is called Superior. The employee did upgrade us to a King room, which was much larger, but still left much to be desired. Again, old bed cover, dingy furniture, etc.

They can put all the marble tile they want in a bathroom - but if the grout is moldy, it completely diminishes the effect. The bathroom was not only in need of a thorough cleaning, parts of the marble were chipped and broken off.

The concierge was only minimally helpful when we inquired about the area, restaurants, etc.

I've stayed in nicer, cleaner and more service-oriented chain motels for $50. I've stayed in various NYC and Toronto hotels at the same rate ($200) and ALL were better than this one.

Disabled perspective.

from A TripAdvisor Member
I went with my daughter and we stayed for seven nights at the SP. The hotel was the least of our problems with bags lost in both directions (KLM) We found the hotel comfortable, two lovely double beds, and the staff helpful. The swimming pool a real bonus.
From a disabled point of view - I have good upper body strength but I found some of the doors 'heavy'. Another handrail by the loo might have been useful and the bath was difficult. I think a roll-in shower would be preferable to many.
The biggest problem lay with non-accessible transport. Streetcars are out! Low-floor buses very few and the nearest subway (100m) away not accessible - the nearest being ten minutes walk away. Not the hotel's fault but not convenient with too much pushing involved.

What is all the whining about?!

from A TripAdvisor Member
I also was apprehensive after reading the reviews from June and earlier. Either those folks have very high or very low standards (rating one or 5 stars?!); but I found it to be EXACTLY what I expected: a decent, clean, average, affordable hotel in a major city...no more, no less. Most attractions were within walking distance/bus-subway access. Don't believe the naysayers or the over-raters. I'D STAY AGAIN.

Top Local Tips for Toronto

Amaya Indian Restaurant--best food in town? This Leaside establishment takes Indian food to a new level of excellence. I have never had better Indian food. It may just be the best restaurant in Toronto, and is certainly one of the better restaurants in Canada.

Richtree Market at BCE Place They add a 12% service charge to all bills, so make sure you refuse to pay it!

Air Canada Concert, Taxi Tip After the concert, Walk past the tunnels, past Union Station alittle before hailing a cab. Otherwise you sit in traffic and pay during gridlock. If you walk alittle ways down you avoid the traffic and the cab ride is reasonably priced

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Other names for The Sutton Place Hotel

  • toronto sutton place hotel
  • sutton place hotel toronto
  • Address: 955 Bay Street - Toronto - Ontario - M5S2A2 - Canada
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