The staff were friendly and pleasant. The rooms were exceptional. We felt comfortable from the moment we stepped in.
The bar downstairs was a little less welcoming however was pleasant enough.
All in all an excellent stay and i will return.

Upon arriving in Toronto, I could not find the listing for this hotel on the courtesy directory where there is a telephone to call for the shuttle. An airport employee called several locations for me until she finally was able to contact the correct hotel who provided the shuttle service to and from Pearson International. This took about 20 minutes.... My hotel room was totally adequate and I have no complaints about it. However, the hotel restaurant leaves a lot to be desired. The decor was lovely. The service was o.k., there were only 4 customers in total in the restaurant even though it was only around 8 p.m. I am not a finicky eater, however, I had the worst meal ever and had to return it after a few bites. I have never had to do this before. Hopefully the food there can be improved on.