Pantages Suites Hotal and Spa Hotel, Toronto, Canada
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Pantages Suites Hotal and Spa Hotel, Toronto
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Official Contact Details - Pantages Suites Hotal and Spa Hotel
- Address: 200 Victoria Street - Toronto - Ontario - M5B 1V8 - Canada
- Phone: 4163621777
- Email:
- URL: http://www.pantageshotel.com/
- Official Website:
- Hotel Class:
- Rooms: 111
"While in Toronto, I wanted to treat my partner to a wonderful surprise - an afternoon at a spa...."
"My companion and I thoroughly enjoyed our stay at the Pantages. Walking into the hotel felt like..."
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Reviews - Pantages Suites Hotal and Spa Hotel
4 reviews
(Showing 1 - 4)
Think Twice before going to the Spa
Submitted by: KB in 02/28/08
- Age Group: 31 - 40
- From: United States
- Traveller type: Relaxation Seeker
While in Toronto, I wanted to treat my partner to a wonderful surprise - an afternoon at a spa. So I booked the following Pantages spa treatment:
"Romantic Ritual - Allow us to set the mood for you and that special someone, with the perfect appetizer for a relaxing evening. Relax side-by-side in a romantic setting as two therapists perform a relaxation massage. (60min) You will then sit side-by-side for an Express Pedicure for her and him. This package also includes complimentary water therapies. 2 1/2 hours $260.00"
Sounds good right? Well, 2o minutes before we arrived I received a phone call telling me the water treatment wasn't available due to mechanical problems. They said they would discount the package since we were not locals and didn't have the option of returning. No biggie.
So we arrived 15 minutes prior to the rescheduled time for the rest of the treatments. The hostess/staff were harried and not at all relaxed to get us ready for a "relaxing" treatment.
As a person who has gotten massages at various locations around the world - these massages were shorter than 60 minutes and hardly even covered the full body missing important parts like the feet and legs.
The express pedicures were so "express" that they didn't completely take the polish off my nails. We were both hoping for some sort of leg or foot massage since there was none with the other and we thought they were trying to save time...very disappointing.
Next, but not last, I had to remind them of the wine and strawberries provided with the package. When it was served the white wine was warm, not room temperature or chilled as I would prefer, but warm. Yuck.
As we checked out I then found out the spa only planned on discounting us $10 off the entire package for the loss of two 45 minute water treatments. When I tried to tip the staff - they had no change. How convenient.
Basically, we arrived ready to be pampered and enjoy relaxing treatments but left upset by the lack of professional service and treatment in any form.
Relaxing & Inviting
Submitted by: David in 10/12/05
- Age Group: 31 - 40
- From: United States
- Traveller type: Young Couple
My companion and I thoroughly enjoyed our stay at the Pantages. Walking into the hotel felt like an escape to another world. The warm environment was a definite change from the cold, rainy weather outside during our stay. The staff greeted us every time we came in, making us feel welcome and more elite than we were. My only complaint would be the dimness of the elevators and halls, similar to the W hotels. Its just not cool when youre trying to get your key to work. The rooms were perfect for a business traveler who was staffed on a project in the area. We didnt need the full kitchen and washer/dryer for a one-night stay. The rain shower and mood CD were a nice touch. I also appreciated having so many channels to choose from. With only one bed in most rooms, it would be hard for my girlfriend to do a spa weekend here. However, the good thing is that it discourages families. Keep in mind that we are late 20s/early 30s looking for a relaxing getaway. The spa wasnt ready during our visit, so we will definitely be returning.
Toronto; home away from home
Submitted by: Sandra in 10/12/05
- Age Group: 41 - 50
- From: United States
- Traveller type: Budget Traveller
It was like having my own studio apartment; tasteful interiors and quality service.
Excellent location, and friendly front desk staff.
Love the elevator video guy!
Leading Edge Elegance
Submitted by: Henry Hartman in 11/03/05
- Age Group: 51 - 60
- From: United States
- Traveller type: Mature Couple
Nobody's perfect, right? We seek out boutique hotels when traveling and rank Pantages very high on our personal scale. A few glitches, however... The internet station in the lobby could not connect to our Comcast email. The staff graciously allowed us to use their office connection with success. The lobby bar made the weakest scotch & soda we think we've ever experienced anywhere - but it was, after all, a martini bar. These are small glitches - it was great otherwise. Location, room, staff, 'feel', everything.
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