Historical Traveller Reviews of Metropolitan Hotel Toronto
Fine, but maybe time for a refurb?
I stayed in the Metropolitan for 2 nights at the end of October 2004. On checking in I received an upgraded king bed room which was really about normal hotel room size for a city centre hotel, and a bit smaller than I'd expect for an upgraded room. It was a little bit froufrou with floral bedspread and curtains and blond/pink grained wood furniture, mirror frames etc and this was maybe a little dated. Everything was fine with the hotel including rapid lifts, friendly service etc but the portion size for room service was quite small. Just two other things of note....1) the area just outside the hotel (the City Hall) has a lot of homeless and I didnt really feel very comfortable walking past them and 2) I couldnt view my bill on the TV - they said this was because I was a travel agent customer (pre-paid) but I've never seen this before anywhere else. All in all though I thought it was a perfectly fine choice with good location.
nice decor, comfortable, pleasant staff, great location
My fiancee and I stayed at the Metropolitan in June of 2004 for four nights. We booked a room for approximately $140 per night and felt the room was a good value. We had no problems while we were there, and the staff seemed very friendly. The rooms are nicely decorated and kept very clean. I guess they are not that large, but it didn't bother us as we are not large people. As for the parking which was mentioned in at least one other review, I had already verified the cost on their website and knew what to expect. We never ate at the hotel since Toronto is full of great ethnic restaurants. We would definitely go back to the Metropolitan, especially if we were given the same rate.
Not 4 star but good location
Just had a 6 night break here and having read some reviews about this hotel I was a bit worried before arrival but it turned out ok. The rooms are not up to the usual North American standards but they are adequate for a city break. When we checked in we were told we might find the rooms a bit cramped and we could upgrade for $40 a night but we didn't need to. The front desk staff were very helpful and they arranged our Niagara excursion for us quickly and easily. The only bad points were that the maid missed our room one day and the wardrobe is very small but other than that we couldn't really complain. Don't eat in the hotel restaurant it is VERY expensive. All you need to do is walk 2 blocks down to the Atrium on Bay shopping centre (5 mins walk) and in there you will find the Pickle Barrel. We ate here all the time for 6 days and I challenge anyone to find a better place to eat. A huge breakfast will cost $6-10 and a 2 course dinner $12-15. For comparison the cooked breakfast in the hotel was $17. The menu has absolutely everything on it and service is first class. Sometimes you may queue to get in but see loads of empty tables, don't worry, they only seat you when there are waiters available to serve you straight away. We never had to wait more than 10 minutes. We did stray one one evening to the Indian restaurant within the Atrium - don't bother it is TERRIBLE! The hotel is in a great location just 5 minutes from the Eaton Centre and opposite the bus station. From here you can enter the PATH walkway system which takes you round the underground city. You will find literally hundreds of shops and eating places all along this system and you can walk all the way to Union station if you wish, very handy when it's raining. One word of caution about PATH, study the map VERY carefully, we went wrong the first couple of times but once you have your bearings it's a piece of cake and great fun. Overground it's a good 30 minute walk to the CN Tower or a 5 minute taxi ride. Toronto is very safe, we were walking round late at night without any worries. There are a few homeless and 'bag' people around but they won't bother you. We did the combined city tour and harbour cruise but found it a bit boring. The Niagara Falls tour was great, we got 4 hours of free time and was well worth it for $95. We did the Freedom tour rather than the one that includes lunch ($125) as we thought $30 was a bit steep for a buffet lunch plus you are not herded around like sheep. Although the Metropolitan is not a true 4 star hotel it is comfortable and in a great location, especially for visiting the Pickle Barrel!
nice hotel, nice location
from A TripAdvisor Member
Despite the reports on this page we booked the Metropolitan hotel (no central availability elsewhere for this price) and were very pleased we did. It is a nice modern hotel in a good central location, from which you can explore Toronto on-foot. The staff were pleasant and very helpful with directions and suggestions. The service in the restaurant was excellent and the food good. Staff were always available. Decor clean and well maintained - elevators were plentiful and rapid. This is an impressive and nice hotel.
The room was comfortable and well appointed, in fact, typical of most centrally-located hotels in a big city (NY, London, Paris etc.). Granted, it wasn't as big as most hotel rooms in Louisville, Boise or Rhode Island etc. but it was perfectly typical for a large city hotel for the price. Room service was good and prompt, bed very comfortable, good cable stations. The bathroom was compact - but all there!
Parking was available in a small (and tight) underground garage, but if you can't park comfortably here you shouldn't have a license or be driving!
great location, easy access to all the sites. Had a luxury room was on the smallish side. Bed was comfortable. Staff is very friendly and accomodating.
Due to an error with our booking (Travel Agent or Hotel?) we were put in an deluxe room rather than a superior room. The room was very small for the required 2 doubles and was a tad dated but otherwise comfortable.
The staff were at all times very helpful and efficient even when the room safe 'broke' and had to be taken apart to retrieve our passports.
The food in both the Hemispheres and the Chinese style restaurant was excellent and was the best we had in Toronto. It is however very expensive, even by London (UK) standards. If anything Hemispheres represented the best value. The hotel is very well placed for downtown Toronto - overall a good hotel
Dont be fooled by the posh looking entrance!
from A TripAdvisor Member
I found this hotel lacking the four star quality it claims to be. I was really annoyed that I had to pay $19 parking per night and the service of their Hemispheres restaurant was poor. Guests had been left waiting to be seated for over 30 minutes including my dad who got so fed up and left hungry! His dinner that evening was a paracetamol! The restaurant anyhow is expensive and the gym is not supervised by any staff in the evening. The sauna room wasnt in full working order. The front desk staff are helpful and polite. They exchange only $100 travellers cheque per room which can be a hinderance. Its has easy access to most tourist areas although some streets appear a little dodgy! Overall the room and bathroom was small, decor is outdated and is definetely more suited and recommended for business people not holidaymakers.
from A TripAdvisor Member
I was very disappointed that I had to pay extra to park in the hotel's parking lot. Also, the bay window turned out to be a small sliding window that overlooked a not so pretty area of the city.
OK, but lacks that something special
from A TripAdvisor Member
Just returned from a business trip at the Metropolitan, which we found to be an average hotel. The room was clean, but v.small. Our wakeup calls did come through, and we found the service and food in the restaurants to be good. Location is good, with a 5 mins walk to the metro, and our room had a good view of the CN Tower. However, the front desk service lacked urgency or helpfulness; indeed when we tried to check in their computers where down. They suggested we sit in the lobby until they were up again, which we ignored and went and found the bar.
Half an hour later they were up and running, otherwise we would have found accomodation elsewhere. The hotel is fine; rather lacking in personality or that "luxury" touch.
Good location, good hotel
Stayed at the hotel one night summer 2001. The hotel is situated in a very good location downtown. Walking distance to financial district, the famous Eaton Centre and Chinatown (all about a 15 minute walk).
Some good places to eat within walking distance as well. If you choose to go further, for about $8-$10 CDN you can catch a cab to the mid-town area (Yonge/Eglinton area) for some nice restaurants or a dinner theatre. For this price you can also go in another direction for some night clubs.
We had an executive suite with a king bed. The suite itself is not large but is better than the standard guest room. Can be above average in price, so shop around on the 'net for a good price.
The hotel has two very good restaurants. They are not cheap however they do offer very good food. Lai Wah Heen offers the best (if not very close to it) dim sum in Toronto. Hemispheres offers fine dining fare with a good variety on their menu. Both are considered upscale, fine dining.
Parking is onsite, whether you choose valet (more expensive) or self-park. The underground parking garage is quite narrow so be careful as you drive along.
Top Local Tips for Toronto
Museums and Art Gallery
Great location for AG0, ROM and Gardiner Ceramics, Queen stree walks, and toronto city hall.
Save money on shuttle/taxi into town from airport
Take #192 to Kipling then the green line subway downtown. Fare is $2.75 for one trip with multiple changes on one unbroken journey - pay exact money to driver on bus - downstairs level at YYZ airport. Journey times are lengthy on the badly congested freeway (no Car Pool lane).
If you're in Toronto make sure you visit Niagra Falls
An amazing sight - don't miss a trip on the Maid of the Mist it was the most exhilarating experience of my life.