Delta Chelsea Hotel

, Toronto, Canada
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Delta Chelsea Hotel

, Toronto
4 star

Rooms: 1590

33 Gerrard St. West - Toronto - Ontario - M5G124 - Canada | 416-595-1975
1351 Traveller

Reviews - Delta Chelsea Hotel

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4/10
Past its best!
Submitted by: Su in 10/06/08
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
While the entrance lobby, doorman, bellboys all give a really good impression, on closer inspection this hotel is really past its best. Don't, ladies venture into the lobby restrooms, the paper is peeling of the walls, chipped mirrors ground in dirt in the corners! Our bedroom was much the same, dirty grouting, windows and flooring. The staff were disinterested when I complained about the full bins and dirty toilets. We were only there for one night and with over 1000 bedrooms they didnt seem bothered about the individual guest. One to avoid until it gets refurbished.
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8/10
Very Good City Hotel
Submitted by: Chris in 23/10/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
It was expensive, although not more than it's peers. Other than that, it was what you'd expect in a high-quality hotel in a big city. Restaraunts, gift shops, helpful staff, very nice gym and pool. Internet was not wireless or free, but available.
8/10
Excellent hotel & location
Submitted by: Gladys & John Rapp in 19/10/06
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Mature Couple
We found the staff helpful (even when we arrived very late due to flight delays), the room was spacious, very comfortable and en suite spotless. The top floor swimming pool is great, you can view the CN Tower while swimming! It has a gym, jacuzzi, sauna and outdoor area where you can enjoy beautiful views of the city and enjoy a drink.
We ate at The Market Garden restaurant which had lots of good food to suit all tastes, excellent quality and again an outdoor arae to sit and eat. The hotel is not far from the sights of Toronto city including the CN Tower - we would recommend this hotel completely.
3/10
Overpriced and underdone.
Submitted by: Rick Baldwin in 16/10/06
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Business Traveller
Years ago, the Delta Chelsea was a traveller's dream. The doorman, remembered your name, the bartender knew your regular drink and the rooms were neat, clean and cheap. Then in the late 80's they renovated and added a whole new wing which meant the size of the check in/out line got longer, and you were woken up at 7am to the sounds of construction.

After a disasterous stay in 91, I stopped going there and would pay whatever extra costs were involved to stay somewhere better. Then finally in 2004 I was booked into the Chelsea as part of a business conference.

What a mistake that was. The room looked like it hadn't been renovated in years. The furniture was chipped and in poor repair, the carpet was stained and I had to wait 1 hour in the morning to get my room service breakfast that was cold when it arrived.

The staff seemed disinterested in my problems, or maybe they had simply heard them from too many people that they no longer cared. In any case, I will stay at other Delta Hotels but never again at the Chelsea.
10/10
Great Hotel - Great location
Submitted by: Ray & Den in 27/09/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
This Hotel is pure luxury!
Make sure you ask for a room with a balcony tho! The pool on the top floor is superb fun.. or sit in the jacuzzi watching out of the windows!
The bar is lovely, room is pure lush, location is great for shopping, resturants bars etc.
The staff are so polite and helpful - perfect holiday!
1/10
Caribana Weekend
Submitted by: Stormie in 10/08/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Weekend Breaker
I was a guest at the Delta Chelsea in Toronto during Caribana weekend. For this hotel to be a Five Star facility the service and policies definitely weren't Five Star worthy. The Policies:

1. Guests paying in cash should be informed before making reservations that an additional $200.00 deposit will be required at check in time. This should also be in writing so there are no discrepancies.
2. Guests should also be informed that during such venues as the Caribana a wristband policy will be enforced and non-guests will not be permitted in the hotel after a specified time. This should be in writing as well.
3. Guests should also be informed at check in time, as I was that the entire visit is charged on the credit card no matter what. Even though this wasn't true the employees should receive additional training on the policies.

The Service:

1. Valet service should also come with a specified wait time. If the car doesn't arrive within 5 minutes of submission then some form of reward should be given for the lack of service.
2. When a car is dropped off there should be someone there to greet you, open the door, and park the car immediately. No one should have to sit in the car, wait for an attendant, or walk to a doorman to hand the keys over. A valet is an employee, as in a hotel or on a ship, who performs personal services for guests or passengers. It's a good idea to have your valet persons remember this definition.

The first receptionist was rude, unhelpful, and lied about the entire balance being charged because we were able to pay cash at the end of our visit. The manager on duty at check in time was not empathetic at all regarding the $200.00 deposit or wristband policy. The valet service was not worth the money. We were not greeted by anyone anytime we arrived. The wait time was ridiculous whether we were picking up or dropping off. This hotel had the absolute worst service I have ever experienced. As an adult I felt as if I was being treated like a child with a curfew. The wristband enforcement was pathetic and the additional deposit was deplorable. This hotel will never receive a recommendation from me nor will I ever visit this hotel for any reason in the future. I would rather stay in a motel than any Delta Chelsea establishment no matter where it is.
9/10
Wow!
Submitted by: Alex in 23/06/07
  • Age Group: Under 18
  • From: United Kingdom
  • Traveller type: Large Group/School
I went on a music tour to Canada last year and we stayed at the Hotel Delta Chelsea, we arrived in the early hours of the morning and the staff were very helpful in helping us with our luggage and providing us with a huge room to store all our instruments. The rooms are well furnished and the hotel offers common ammenities, including a pool, shops, food areas etc. Moreover, it is ideally located near the CN tower and plenty of shops, a really beatiful holiday.
8/10
Great location
Submitted by: Sarah Tinney in 10/07/05
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Business Traveller
The hotel was very accommodating and a perfect location in Toronto. The front desk staff and door men were terrific. I wouldn't hesitate to stay there again.
2/10
Noisy and unacceptable
Submitted by: Derrick Morris in 08/07/05
  • Age Group: 51 - 60
  • From: Canada
  • Traveller type: Family Traveller
My daughter and I stayed at the Delta Chelsea in Toronto while she attended a dance audition for Ryerson University Fine Arts Program. Our stay was marred by unacceptable housekeeping - after being away from our room all day,it was not cleaned by 6pm !!!and I had to complain...shortage of staff?? they insisted not...Room service was bad, we got dried nacho chips,a bowl of cheese whiz and chicken wings for $36!! Noisy rooms, the doors slam shut when people go in and out and I think we had a football team staying on our floor!!!The only plus was the location to Ryerson and shopping, but there are other hotels close by that satisfy those criteria. We were unimpressed with the cafeteria style market restaurant in the hotel, and would only recommend it for a fast breakfast. The consierge was great..
8/10
Our seven year old was in heaven
Submitted by: Alicia Farmer in 08/07/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
We were impressed with the thoughfulness of the family programming. Despite all we did in Toronto, my seven-year-old son only talks about the water slide and playing BINGO. We also did the behind-the-scenes tour and participated in the Easter Egg hunt. Honestly, we could have kept busy without ever leaving the hotel.

Our only complaint was noisy neighbors the first night we were there. The were gone the second night and we slept peacefully.
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Historical Traveller Reviews of Delta Chelsea Hotel

Respite

from A TripAdvisor Member
I stayed at The Delta Chelsea for a three day period. The registration staff were pleasant, and my check in and check out time were minimal.
The room was clean, the halls quiet. I was able to enjoy the pool each morning prior to leaving for a busy day. The children's pool was having renovations done, and the four children who used the adult pool were well supervised. My stay at the Delta Chelsea was enjoyable, and I will consider staying there again for respite from a busy, demanding life.

Great Hotel

from A TripAdvisor Member
Spent a January weekend at the Delta Chelsea with relatives from England. Hotel was wonderful, food excellent, staff friendly and helpful.

nothing special

from A TripAdvisor Member
first time staying here, which was recommended by some friends. Drove around block twice trying to find entrance to main lobby which is hard to find. After pulling in the doorman just stood watching us unload our luggage and carry everything in. Didn't even up door for us!! Lobby is very nice but that is about it. Rooms are ok but are deterioting.
Wallpaper peeling from walls, cracked tiles, etc. Parking is outrageous for the price and very hard to manuever especially with an extended cab truck. Woke up at 3am to a loud party going on in next room (person yelling at the top of his voice on balcony) called security which they promptly showed up. But noise continued off an on after security left.
We won't be back!!

loved the delta chelsea

from A TripAdvisor Member
we stayed in december 2003 the hotel was clean comfortable and very freindly we ate in the hotel excellent value .Trips were arranged for us, nothing was too much trouble for the staff, an extremly enjoyable time

Loved the Delta Chelsea

from K-Whitney
Our stay at the Delta Chelsea in August 2003 was wonderful. The hotel has plenty of activities that suit a wide variety of people, including families, couples, and singles. While at the Delta Chelsea, my husband and I and some friends of ours had a fabulous time drinking martinis in the small lounge. We also had a fabulous time dancing in the larger lounge after drinking the martinis! The enclosed rooftop pool and whirlpool were also very nice. If you visit this establishment, you should also visit the restaurant around the corner, "Elephant & Castle," for great prices, atmosphere, and food.

Very popular place to stay

from simonharris
Travelling to Toronto i normally stay at the Delta Chelsea. It is large hotel and unless you are on the Delta Privilage Scheme check in can take some time because of the sheer numbers of people passing through.
That being said the staff are friendly and efficient. The rooms, athough clean and comfortable are looking a little tired.The Market Place eating area on the ground floor can get busy at breakfast time.
The Chelsea Express breakfast is good value and will set up for the day. Would i reccommend the place: the answer is yes. I will be back in Toronto in earlty 2004 and will be going back

Never Again!!

from A TripAdvisor Member
We stayed 2 unfortunate nights there. I got the govt rate of 139 CDN a night..but 22 dollars anight to park!! It came to over 360 dollars [with taxes] for 2 nights.

The room was small, the TV was a puny 19 inch and did not work well [that is another story] . The bathtub was rotting. The balcony was okay but saw that it needed some repairs.

The underground parking was a nightmare to manoveur. Saw alot of paint on the turns!

I just thank God I got the govt rate...the usual rate is 179.

Next time it is the Bond Place Hotel, its small , cheap and I know what I am getting

Have no doubts

from A TripAdvisor Member
Have no doubts about this hotel, it is one of the best. Couldn,t fault it at all. If you are going to Toronto and not sure where to stay- stay here you won,t be disappointed.

The Delta Chelsea was terrific

from Neomya
Stayed at the Delta Chelsea August 23-30, 2003. Upon check-in we discovered there was a problem with our reservation. We had booked two Premier Rooms and requested the rooms be side by side or across the hall. The rooms we were assigned were on opposite ends of the floor. We explained that this was not acceptable. Gertraud, the person who checked us in, was extremely helpful. She offered a free upgrade to Signature Club rooms for the remainder of the week if we would accept the rooms offered for the first night only.The rooms were clean and spacious. The view from the balcony was fabulous (26th. floor facing south). The continental breakfast was terrific and very convenient (served until 10:30 a.m.). The concierge was extremely helpful in arranging tours. The pool and hot tub on the 25th floor was adult only. Very clean and well maintained.The Delta Chelsea is very conveniently located in the downtown - just five minutes walk to the Eaton Centre. The hotel is surrounded by restaurants, shopping, theatre, entertainment, etc. The lobby was a beehive of activity, however, everything seemed to run smoothly and without delay. The Airport Shuttle Bus runs 24 hrs. between the hotel and the airport ($25.75 return fare).We enjoyed our week in Toronto and will definitely return to the Delta Chelsea.

Value vs Class

from A TripAdvisor Member
8/03 If first impressions are worth anything the trip up from the parking garage to the Hotel was a bit scary. Once inside the Hotel the atmosphere was upscale and inviting. The desk clerks were helpful, pleasant and refreshing (after a 3 hour drive). The concierge staff was helpful but seemed like they'd rather have been doing something else.
The rooms were updated but found nicks,scapes and gouges on all of the furniture definetly not worth $205 canadian a night. The balcony view was nice but found the balcony with paint falling off and dirty. We had been reccomended the "tax free" promotional package which at the time made sense but after arriving in Cananda realized the GST was refundable anyway. My fault there for getting ripped off. The in house restaurants were very pricey but with the $25 a day food credit covered our breakfast expense. Also had free parking for the length of our stay but only until 2pm on our day of departure. The Adult pool, whirlpool and work out facilties were exceptional!

Top Local Tips for Toronto

TTC - all day pass The TTC has an all-day unlimited pass for couples for $9 (or was it $9.50??) It allows for unlimited travel on subway, trolley car, and bus for the two of you. It made for excellent value getting around ont eh weekend. During the weekdays the pass is good for only one person. Still good value.

Join the Delta club Membership is free. It allows you excellent benefits such as a special check-in desk and a 6:00 pm check-out.

St. Lawrence's Market Don't leave Toronto without visiting the farmer's market. You must trythe Canadian peameal bacon sandwiches in St. Lawrence's!

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Other names for Delta Chelsea Hotel

  • toronto delta
  • delta toronto
  • delta chelsea toronto
  • delta chelsea hotel toronto
  • delta chelsea hotel
  • delta chelsea
  • Address: 33 Gerrard St. West - Toronto - Ontario - M5G124 - Canada
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