The Westin Ottawa Hotel
Reviews - The Westin Ottawa Hotel
Read 514 additional reviews of The Westin Ottawa Hotel at TripAdvisor.
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Historical Traveller Reviews of The Westin Ottawa Hotel
Amazinnnnggg Hotel!!!from A TripAdvisor Member
Expected more from a Westin...from lilaki
Excellent hotel!! Highly recommendfrom A TripAdvisor Member
We opted to upgrade to the Deluxe room featuring a view of Parliament and the Rideau Canal. The extra $50 was well worth it. We often found ourselves gazing out the floor-to-ceiling window at the spectacular view (especially at night) we had from the 20th floor. The "Heavenly Bed" was equally nice and every visit back to the room typically involved at least 10 minutes of relaxation on the puffy pillows and comforter.
The staff was extremely friendly and helpful with answering questions and providing directions. We did not encounter a single rude person at the hotel, or Ottawa for that matter. For instance, the valet provided us with detailed directions to Gatineau Park in QC and then requested we call the hotel if we got lost and ask for him directly.
The only negative aspects of our stay occurred on the last day. We were woken up by the fire alarm at 8:30am, which in a way was okay because we had already slept long enough. Again, the "Heavenly Bed" had swallowed us up. The other negative was the Express Checkout on the TV was not available and we were forced to checkout at the front desk by speaking to a very nice staff member. The last negative was during checkout when we found a $14 charge for using the wet bar....I drank two beers during our stay! Be careful about what the price list says an item will cost. They don't include the dozen or so taxes that get tacked on.
Oh yeah, valet parking is an add'l $25 per day but you can come and go as many times as you please.
All in all a great experience and we highly recommend staying at the Westin. For those people who posted completely negative reviews, all I can say is they must have stayed at a different hotel.
Great hotel, family friendly, excellent location, views!from barbarawells
Staff were wonderful, rooms were clean, large and comfortable.
The pool is small for the size of the hotel, but nice.
The restaurant was terrific and was very accomodating, making our son a special dinner and serving him first.
I am also puzzled by the $4.50 botlle of complimentary water? WHY? Also, why a $12.50 travel kit? I also think the larger hotels should consider free internet access. If Courtyard can provide it...why not Westin?
Otherwise a terrific hotel!
Great locationfrom A TripAdvisor Member
Good valuefrom A TripAdvisor Member
Concierge was ok......she was brain-dead that day though....couldn't keep her thought process...it was June and she kept on saying May....lobby is not so great for a Westin..except for the chandelier.
Had requested n confirmed the rideau canal view but they gave it to somebody else and we had to settle for the grubby city view....on the 10th floor...definitely not happy with that.
Hotel n staff are really nice though....nonetheless an overall nice hotel.
An Excellent experience, nice job Westin!from A TripAdvisor Member
Service sucksfrom SandrineMontreal
Very Family Friendly!from A TripAdvisor Member
Our room had a spectacular view of the city. The price for a traditional room was very reasoneable. We used our CAA card (AAA in the states). We got a king bed with a nice sofa in the room. Our washroom had granite counter tops, double shower heads for a luxurious shower, nicely appointed photography throughout the room to add to decor. We enjoyed the fluffy duvet, fluffy pillows and towels.
The restaurant on the 3rd floor (Daly's) had a kids menu. While we dined on exquisite gourmet food, our little one enjoyed his chicken fingers and enjoyed drawing with crayons supplied.
The atmosphere was really relaxed and unobtrusive (refreshing!).
My child enjoyed the heated indoor pool as well as sneaking in a dip in the whirlpool.
Also on the 3rd floor is the Rideau Centre. For the avid shopper, this is your hotel!!! You don't have to step out into the cold to drop cash...The hotel is directly attached to the mall. I went shopping without lugging my winter jacket.
We had excellent check-in service and check-out as well. We had a very late flight on our departure day and we were given a "pass" key to enjoy the pool area at no extra cost for as long as we required.
I must mention a very smart service that Westin had. They called it the KidsClub. They had at least 20 kids short stories (lasting from 3-7 minutes) recorded on a telephone extension. You just had to punch in the extension of the story you wanted to hear. (Some were in English, French, Spanish or Japanese). It was brilliant. Our child enjoyed that service the most!!
We put it on speaker phone while he colored. The stories were rated by age group.
Overall, the staff we encountered was extremely friendly, courteous and very helpful. The wonderful service was consistent throughout. Also, the rooms were clean, very well decorated and best of all, made us feel like royalty!
A very solid hotel!from A TripAdvisor Member
Top Local Tips for Ottawa
skating on the Rideau canal It's really fun to skate along the rideau Canal..but BRING your skates. The line up for skate rental is looooonnnnnngggggg!!!
Ottawa's Winterlude - Best family thing to do in the Northeast in February Winterlude is awesome. Largest skating rink in the world. Free Ice carving and snow carving competitions that are amazing. Free concerts on the ice (great variety - techno to celtic). Reasonable food prices and lots of other attractions in the area.
Azteca - Byward Market Saw this restaurant my first time in Ottawa, and my partner & I thought "Mexican food in Ottawa??!" Being from Texas and SanDiego respectively, we were prepared for something pretty poor, but thought we'd give it a try. THE BEST AUTHENTIC MEXICAN FOOD I'VE HAD IN CANADA OR US. Serious MexicoCity style food - amazing mole, nopales dishes, micheolada drinks. The real deal. And priced very well. This place has become about 25% of all meals when I go to Ottawa now!!!
Other names for The Westin Ottawa Hotel
- westin ottawa
- westin hotel ottawa
- ottawa westin
- Address: 11 Colonel By Drive - Ottawa - Ontario - K1N 9H4 - Canada
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