Les Suites Hotel Ottawa

, Ottawa, Canada
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Les Suites Hotel Ottawa

3 star

Rooms: 243

130 Besserer Street - Ottawa - Ontario - KIN9M9 - Canada | 613 232 2000
277 Traveller

Reviews - Les Suites Hotel Ottawa

Historical Traveller Reviews of Les Suites Hotel Ottawa

ll Want To Stay Here!!!

from Bob567
After a white-knuckle drive through a Spring snow-storm, we arrived at the hotel shortly after 7 p.m., exhausted. A very friendly Desk Clerk checked us in, recommended a nearby steakhouse to quench my craving and even mapped out the walk to it so we wouldn’t get lost. Now, that’s service!

Our room was immaculate and quite large in size. More the dimensions of an apartment. Furnishings were stylish and bedding and décor contemporary. The king size bed in our Premiere room was snug and our slumber soporific. Our maid was as quiet as a church-mouse the few mornings we slept in. She was a delightful lady and told us stories of her native country when prodded. Although we did eat out several times, we loved the option of the full kitchen (even dishwasher) and cooking in. A washer and dryer is even in the room!

There is a functional business centre located on one of the lower floors and a Café on the first floor off the lobby. Breakfast at the Café was tasty and I would recommend their baked goods, especially croissants and muffins.

We did spend quite a bit of time in the pool area which is well maintained and clean. The attendant explained that in the summer months, loungers are placed outside and the sundeck is enjoyed by many guests after a dip in the pool. Both the pool and the outdoor sundeck are located on the 5th floor of the hotel.

On several occasions throughout the week, we used the services of the hotel’s Concierge – an exceptional young chap. He was instrumental in securing tickets to a near sold-out event for us. This was our first visit to this hotel and will certainly not be our last. All staff we encountered were friendly and accommodating and our week away was memorable.

Giving Thanks

from Tim_E_Bear
My parents and I were going up to a small town near Ottawa to pick up a new dog, and decided to continue on to Ottawa, as it was Thanksgiving and my sister lives in the city. Having had previous positive experiences there (one asset, on the subject of dogs, is that this hotel is pet friendly), it was an obvious choice to stay there, given that my sister didn't really have room for all of us to stay.

Having been repeated guests of the hotel before, it was nice to see it up to its usual standards, and to have a nice greeting basket meet us.

Spacious rooms, a comfortable bed (not being an especially small or short person, it's always nice to have a bed that's wide enough and long enough), a nice view.

All told, a very pleasant stay, and a place I would recommend heartily to others.


from lebaneech
I stayed here for four nights in March 07.
I was travelling on business with a friend of mine. We are both only young (19 & 21). At first we thought "what a lovely hotel...reminds us of home"... Then we started to change our minds. This is what we experienced first hand:

We decided to relax the second night we were there, so we checked out the sauna. The problem was there was a male employee in the women's locker room that night. He continued to clean while we were in there, so after a few minutes we decided to leave. We thought oh well, we won't complain about it.
We returned to our room (1508) and at around 10:20 ordered room service. They said it would take 25 -35 minutes. At 11:45 we ended up getting our food because they had burnt our first order. We had ordered chicken wings, fries, and a salad. After we had to go to the cafe in the hotel to personally pick up our room service, we returned to the room to realize we were missing our salad. So we called the front desk and had one given to us the next day.

Day 3:
We returned back to the sauna that night after shopping to relax again. While we were in there another male guest staying in the hotel entered the women's only sauna, and peeked in at us. He then proceeded to leave, or so we thought, then came back and stuck his head at the window again for another minute or so. We ggrabbed our towels and left immediately, went back to our room and called the front desk. Nothing was done about it.
While on our trip we brought along a video camera, and had been documenting as much of the trip as we could. While we were laying on the couch video taping, cuddled up in the blanket, my friend looks down (while on camera) and notices stains - white stains (you know what it was... =S) COVERING the blanket. We had got it from one of the closets in our room. We then again called the front desk, and asked them to come to our room immediately to see what we had found. This was again late at night (11 pm) and nothing was done. 20 minutes later we called back down again and asked for someone to come up. A young worker came up and knocked on the door with the blanket in his hand. We asked him to come in and see the dirty blanket we had found, and as he did, a look of disgust came across his face. He did not even want to carry it back down to the front desk.

The next morning we asked some older people who were travelling with us to go to the front desk again to complain that nothing was done about the dirty blanket incident. As she did, the day front manager still did not continue to help us out one bit. He more or less did not care. One of the women who came with us met up with Mr. Georgeopolous in the hotel elevator during her stay and asked her how it was, and she replied, "well it would be fine if you were to vaccum the floors- it looks like there are cookie crumbs smushed in my carper". The next morning he had a carpet cleaner in her room. She had also mentioned to the manager that the VERY LEAST we deserved for compensation was a letter of apology, needless to say we never received.

Then a male friend who had booked the hotel for us asked for us to be changed to another CLEAN room. We had 1/2 an hour to move everything, in the middle of a business meeting, by ourselves. Needless to say we forgot a few things. This was our last night there. The moved us to room 708, which looked like we stepped back into the 70's, all the white furniture was now a grungy beige. Again, there was ejaculation stains on one chair and on the rug in the master bedroom. Atleast the blankets were clean this time.

Oh and did I mention the beds were VERY uncomfortable, it wouldn't kill them to fluff up their pillows either, or to hire people who speak English or French as a first language - and not people from the South Americas who can hardly speak English or French - no offence to them - but it was very hard to understand them. I've stayed in hotel rooms that are $50 a night and had MUCH better service than what I received here.

Checkout is 11am, and we didn't fly back home until 7pm. At 9 am the housekeeper came into our room to change our bed and told us since we had been through everything, we could have an extended checkout. When we checked out at 4 pm they tried to bill me for another night.

Before we checked out that day we ran into a guy in charge of sales, and told him our experience. Looks like we found the right guy too late - he told us that next time we stayed he would bump us up to a better room, when I told him we would never stay here again, neither will our business - who usually rents the whole hotel, every room, along with every meeting room, and gets the restaurant to cater to us... never again. Looks like they'll be missing out on some big bucks.

A friend of mine also had her clothes get stuck in the washer & dryer in the hotel rooms.

So, the end of my story - a dirty, ejaculation stained blanket and nothing is done about it. "oh we'll just give the girls a clean blanket"... and cookie crumbs and immediately removed from the floors.... If you ask me this hotel definitly needs to get their priorites straight.

By the way, I have this all on video as mentioned.. look out for it on youtube... as soon as we get it edited it'll be up!

It felt like home!

from dagoose22003
My wife and I spent over two weeks at Les Suites last month and I must rise in defense of this Hotel after reading the last review.

We were in town to take care of some family business and thought the suite concept would be ideal for this visit to the Capital. Cooking our own meals does save on the waistline and pocketbook and the thoughts of living out of a regular hotel room wasn’t pleasant for either of us.

Upon arrival, which was rather late, we were greeted by friendly staff and one immediately offered to assist me with our luggage (one of the benefits of walking with a cane). We couldn’t believe our eyes when we opened the door. Our suite was enormous and I have included photos on how tastefully decorated it was. I believe this was called one of their premiere or premium suites. Three appliances in the kitchen and a washer and dryer is also included. Nice to go home with clean clothes in the suitcase.

Staff was absolutely amazing and the personalized service they provided was outstanding. From our cheerful maids, the directions and shopping advice from Matt the concierge to the friendly banter with the desk staff, all encounters with staff were exceptional.

The swimming pool and whirlpool were both used by us at the end of long days. Very relaxing atmosphere and this facility was clean and well-maintained. There is also a fitness section which we did not utilized but other guests seemed to be enjoying themselves.

There is a café/convenience store located off the lobby and did come in handy the night we had a craving for popcorn. There was a microwave in the suite too!

As for location, it was perfect for us. Close to the reason why we were in Ottawa in the first place and near all the shopping for the Mrs.

So, in closing the top three reasons for staying at Les Suites is its friendly staff, its enormous suites and its location. I would highly recommend this unique downtown gem.


from jlwsantiago
The decor of the room I stayed in which was a one bedroom with a full kitchen was something out of the 1970's. It was ugly and the room was not fully cleaned out but appeared to be already cleaned. There were left over clothing from the last guest in the dresser... a big "no no" in my books. The room smelled stale... I would suggest the cleaning staff should use some type of air freshener.

The wireless internet sucked big time. Their Wi-Fi signal was extremely weak, I had one bar of signal and had major problems trying to get on the internet from my laptop.

Maybe the other rooms with high-speed are much nicer but certainly not the wireless rooms.

Highly overpriced!!!!!

The plus side, the room was big and had a washer, dryer, and full kitchen.

good location

from fast1300
Great location good rooms helpfull staff the LesSuites was a great place to spend a couple of night very handy for the rideau centre and touring the city heart
rooms was a good size and clean, price was good also, would recommend the Les Suite No Problem

Surprising luxury

from PenelH
We arrived in Ottawa with no booking and looked around. A B&B recommended in a guide book was not attractive, so we walked back towards the centre of Ottawa and basically stumbled across Les Suites. Fantastic - with 4 of us, a 2 bedroom suite provided one bedroom with queen bed, one with 2 doubles, a queen pull out in the living room PLUS - 2 bathrooms, full kitchen, full laundry. We stayed an extra day just because it was fun to be in such expansive surroundings. This was approx. C$200 per night.

We loved Ottawa, and our impression of the city was enhanced by this great accomodation experience.

excellent location at les suites

from nicki_121
Les Suites is located 1 block from the rideau which takes all of a 1 minute walk to reach. Very central location to the market, parliament hill etc etc

The rooms were large, had everything needed, and were clean.

There is a T.V in the lounge and main bedroom but not in the second bedroom, and apparently they do not have the aerial in the room for this. Only a small complaint but would have made the rooms ideal as neither child wanted this room due to no t.v. so i ended up with it!!!

The staff were extremely friendly.

The rooms we booked were 2 bedroom suites which we were told had 2 bedrooms, 2 bathrooms, kitchen, laundry etc however be advised that some rooms ending in '06' only have 1 bathroom. The staff moved us the next day ,as there were 4 of us sharing, when a room became free and were very helpful in placing our family together. The rooms could have slept 8, 2 doubles in the main bedroom, another double bedroom, and a pull out double sofa, although to use the sofa would limit your lounge area but there was a wardrobe for this area to put cases and clothes.

Would definately stay again as only 4 hotels as near but none with laundry and kitchen facilities as they are all on the other side of the canal and a longer walk away.

Perfect for stays with children as they have a pool and jacquzzi and due to the washing machine and tumble dryer, had all clean clothes to bring home.

There is also a supermarket within 5 mins walk.

Only down side is that there is a homeless mission across the street to the right of the building, but you do not walk past this to the shops or to the restaurants and we were not bothered by anyone from it and also did not see anyone loitering nearby.

There were 13 of us with 4 rooms and we all would return.

Please note this is Les Suites besserer street as i saw another on the map called les suites victoria which was much further away.

Excelent value and location

from msmccor100
When I entered my eighth-floor suite, I was immediately struck by the size at around 800 square feet. The "suite" was really more of an apartment, with a kitchen, dining area, living room, bedroom, and washroom, and bathroom. The furninshings did seem dated, but everything was clean and functional.

The kitchen had a stove, a full size fridge, a coffee pot, an electric tea kettle, and even a toaster. The cabinets were stocked with a minimum of dishes and utensils. I discovered a large grocery store called Loeb west a few blocks on Rideau Street, and did a small amount of cooking during my week-long stay. Every evening when I returned to the room I discovered my dirty dishes had been washed.

Both the living room and bedroom have large CRT TVs. The living room had plenty of seating with two chairs and a sofa. The balcony off the living room is accessible and has a nice view of the city. The bedroom was spacious and had a comfortable queen-size bed. The washroom had a washer and dryer, a full-size ironing board, an iron, and the suite's water heater. This implies that you can actually run out of hot water in the suite, but this didn't happen to me.

The indoor swimming pool on the 5th floor was not really big enough to swim laps in, but was popular with chlldren. The adjacent exercise room was cramped and featured treadmills, a stationary bike, a stair climber, a multi-weightlifting station, and a wall-mounted TV. The weightlifting station was missing some components (a single-handhold attachment, a curl bar, and an ankle belt--these were displayed in the poster for the station) and so was not suitable for a complete workout. The Rideau Canal is quite near the hotel and has an excellent trail for jogging, cycling, or roller blading. There are also nice trails behind the Parliament along the Ottawa River.

The hotel has no restaurant, but the lobby has a coffee shop that serves a hot breakfast. I prepared breakfast in my room and never tried this.

The hotel staff were very helpful. Check in and check out were fast and efficient, When I realized I'd forgotten to bring a toothbrush, the staff offered me a replacement. When I locked myself out of my room, the staff gave me a new key.

The hotel is excellently located. The Byward Market is couple of blocks NNW and features hundreds a restaurants stacked right next to each other, including many international restaurants (Thai, Chinese, Mexican, Lebanese, Indian, Italian, etc), and many pubs. The Rideau Center, a mall with over 180 stores is one block west of the hotel. The Parliament building is less than a mile west of the hotel on Rideau street. Also nearby are the US Embassy, the National Gallery of Canada, and Notre-Dame Cathedral Basilica. As another reviewer noted, the immediate vacinity of the hotel is a little seedy with many tatoo shops, and with many beggars out at night. However, there are usually many people about so that safety isn't much of an issue.

See more pictures and info about my trip to Ottawa at my personal blog

Due for an upgrade

from A TripAdvisor Member
I visit Ottawa frequently on business and Les Suites has been my first choice for stays ranging from a couple of nights to a few weeks for almost 13 years. The location is superb, a couple of blocks to both the Byward Market with its many bars and restaurants, and just a block to the Rideau Centre shopping complex. It's also a short walk to two major supermarkets and to Parliament Hill. The rooms are very large and comfortable. The full en suite laundry facilities are a real plus. Unfortunately the hotel is overdue for an upgrade. On my last couple of stays the carpets and fabrics were decidedly tired looking, appliances were worn out (broken lint filter in dryer, timer problem with oven, TV set had to be replaced). Kitchen utensils and supplies depleted. Bathroom cleaning was less than thorough. I've started sampling other suite hotels in town but will gladly return to Les Suites if conditions improve.

Top Local Tips for Ottawa

Sheraton Hotel ROCKS! Sheraton hotel is awesome - perfect service, quality, value, and price. Employees are very sincere.

Stay safe In all cities you have to use caution when walking at night but Ottawa seemed dangerous. In the tourist By Ward Market area there were all kinds of rough looking characters some of whom were agressively panhandling and others were screaming at no one in particular. Drugs seemed everywhere yet there was no police presence. We did not feel overly safe at night.

Sweetgrass Aboriginal Bistro Sweetgrass (www.sweetgrassbistro.ca) is the most incredible restaurant we stopped at while in Ottawa. The people there were friendly enough to squeeze us in even though we didn't have a reservation, and our dinner experience was expensive but unforgettable. They offer a lot of northern style dishes....I was hoping for things like cloudberries, lingonberries and other northern food...I found plenty. We had an AMAZING time and the owners are incredible. If you can get a reservation, you MUST go here! You can find caribou, elk, cod, rabbit, venison and a lot of other wild game.


Other names for Les Suites Hotel Ottawa

  • ottawa les hotel
  • les suites ottawa
  • les hotel ottawa
  • Address: 130 Besserer Street - Ottawa - Ontario - KIN9M9 - Canada
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