White Oaks Conference Resort and Spa Hotel

, Niagara On The Lake, Canada
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White Oaks Conference Resort and Spa Hotel

, Niagara On The Lake
5 star

Rooms: 220

253 Taylor Road - Niagara On The Lake - Ontario - L0S1J0 - Canada Hotel Website | 18002635766
390 Traveller

Reviews - White Oaks Conference Resort and Spa Hotel

Historical Traveller Reviews of White Oaks Conference Resort and Spa Hotel

Five Star Resort

from A TripAdvisor Member
My wife and I stayed at this resort at the end of October 2005. We love the rooms in the Tower with the beautiful linens, thick duvets, plush thick beds and very cool decor. The food at Liv Restaurant is amazing. The service throughout the resort, from the first minute we arrived was excellent. Everyone smiles, they are there to make your stay enjoyable. It is only a few minute drive to the town of Niagara-on-the-lake. We highly recommend this resort!

False Impression - Beware!!!

from A TripAdvisor Member
Having lived for years within a mile of White Oaks, I know the Niagara area very well. The old town of Niagara-on-the Lake is one of my favourite places in the world. It is quaint and romantic, full of history and charm and some of the most beautiful places to stay and dine.

It therefore pains me tremendously to know that travellers are being duped into thinking that White Oaks is located in this wonderful old town. White Oaks is nowhere near the old town!! There is nothing romantic or quaint about this hotel and there is nothing of interest around it. White Oaks sits directly beside a major highway (the QEW) and it is at least a 7 mile drive to reach the old town. Please, before you book your stay at White Oaks be aware of where it is. Get a road map of the area and locate Niagara-on-the-Lake which is a small town right at the mouth of the Niagara River where it empties into Lake Ontario (this is where you want to be). Now locate the junction of the QEW highway and the 405 highway (near St. Catharines) - that's where White Oaks is!!

The catch is, technically, White Oaks is situated in the Town of Niagara-on-the-Lake as the region is legally known, but which would better be described as the "Township" or "Region" or "District". The old town is at one end of the "Township" and White Oaks is at the furthest possible point away from the old town.

Niagara-on-the-Lake is a perfect destination for getaways where you park the car on your arrival and don't use it again until your departure. If you stay at White Oaks - you will be spending a lot of time in your car!

Not Happy

from A TripAdvisor Member
We were looking for a staff member from a few years back. She gave great food service, was friendly and made us feel like we were at a home away from home. She was not there! Staff should be treated well so they have more loyalty. We hear staff talking about the conditions and I wouldn't want to work there. Restaurant staff need more training on how to treat people.

Romantic and Elegant

from A TripAdvisor Member
Absolutley wonderful...... My daughter just had her wedding at White Oaks, it was wonderful! They had a garden wedding Sept 10th, the grounds and setting were absolutley breathtaking. Lisa Marie the wedding planner, is fantastic! We had our rehearal dinner there on the Friday night and the staff and food were excellent. The day of the wedding was bright and sunny and the wedding set-up in front of the pond was so romantic. Every detail that my daughter had asked for was met with perfection and the staff was so freindly and helpful. The reception hall looked like something from a magazine, the candles, the twinkle lights on the head table and the table settings were done with elegance. My daughter had the most beautiful stressfree wedding any parent could ask for. Every one of our guest commented on how wonderful the food ( prepared and presented in a 5 * manner) was. I would highly recommend White Oaks Resort for a wedding, they made my daughters wedding day the most wonderful, elegant and romaniic day of our lives. Thank-you ... Lisa Marie you are wonderful and I thank-you from the bottom of my heart. Sue Packham

Beautiful Place- Bad Restaraunt Service

from A TripAdvisor Member
This was the second time my husband and I had been to White Oak's Resort. The first time we were there it was flawless. Everything was so wonderful & for our first time at NOTL it was perfect. This past time when we stayed there the service was not 1/2 as good as it was when we were there before. The bar & grill had the rudest bartender I have ever met! Did not refill our drinks, did not bring us menus, needless to say- DID NOT get a tip! Watch out for Chris at the bar & grill- he's the rudest bartender you'll ever meet. The front desk staff & room service staff was absolutely wonderful....again! I love White Oaks but it was really unpleasant to have a rude person behind the bar.

And- thank you to the wonderful doorman that greeted us immediately when we arrived & was SO friendly!

Very elegant, tasteful and lovely Spa!

from A TripAdvisor Member
We absolutely loved the White Oaks Spa. It was beautifully furnished with a very contemporary setting. Everyone was so friendly and helpful!! Our room was cleanliness personified, not a speck of dirt. We stayed in the newer section and the room was just lovely. We had two little girls with us and they were so enthusiastic about being at the hotel, as we were. The gardens were truly spectacular! We took walks late at night amongst the gardens and it was so charming. The dining room was just enchanting! The maitre-d, very accomodating and friendly. We had the breakfast buffet, and it was delicious and plentiful. The display of food was a picture and the serveware was nothing but the best. We also ate at the grill late at night our first night there and it was nothing, but outstanding. We had the chocolate fondue, which was again served so elegantly and was the best fondue we ever had. There are many spa services available, but we did not have time to use them, but we plan on returning to use them. The pool, the gym area, the squash courts and the exercise room were all the best equipment. The owner of the hotel was there both days that we stayed there and positioned himself in the lobby. We talked to him and he was very aware of everyone going in and out. He spoke to us and we told him how impressed we were of the hotel and of our absolute delight with our stay. Just for all of our positive comments, he sent us a letter thanking us and enclosed a complimentary dessert for two in their beautiful dining room. We plan on using it. Considering the cost of our stay, we felt we more than got our money's worth and reccomend this lovely place very highly! Truly no one should miss a stay at this spectacular hotel. We are still oohing and aweing over the magnificent structure of the hotel, the gorgeous decor and the very classy atmosphere.

Definitely not what it sounds like

from A TripAdvisor Member
I agree 100% with the review by "Albert," who said:

"It's OK, don't get me wrong, but it is NOT in Niagara-on-the-Lake. At the end of the day it's a good road-side hotel with people coming in to work out at the public health club."

The White Oaks sits right next to the QEW interstate. The website shows what appears to be a hotel on a golf course. This is not the case. There are courses nearby, but the hotel is neither a spa nor a resort. The "resort" is a public gym that included a summer day camp for young children ("pool closed from 3-4 for camp"). The spa was not impressive. The facility seems dated.

Our room, on the key-access 7th floor of the "tower," was clean and as pictured, but overpriced.

The "Liv" restaurant was good.

My advice: stay in Niagara-on-the-Lake.

Overrated!!!

from A TripAdvisor Member
Major dissapointment! - Service at front desk has an attitude!

I felt like they were doing me a favour to confirm my stay and check me in!

Next OK room is not bad - but internet does not work and when it does you pay $10 per day.

Service in restaurant is worse that the front desk - I mean non existent.

So if you just want a place to crash . . . OK

Otherwise anything else in this area is better

Great Food, Nice Hotel, Crappy Location

from irblaster
First and foremost, beware that this property is NOT in the town. It is a 20-minute drive up beside the QEW freeway that runs between Toronto and Buffalo. It is very close to the freeway, and you can hear it clearly outside but we never heard it at all anywhere inside the hotel.

Inside the hotel, it rates and deserves its 4-diamond award. But not 5-star by any means. Common areas are contemporary and luxurious. There are about ten indoor tennis courts and ten racquest/squash courts, tan room, nice large pool and large whirlpool beside a small fake waterfall. There is a sports lounge and billiards too. Also the spa treatments.

Rooms are spacious and contemporary, in good condition on balance though ours had a few rips & marks in the wallpaper. But you cant expect hotels to replace furnishings everytime something happens.

I'd strongly recommend getting a garden-view room. We had a garden view King Superior room. Some had balconies/patios, ours did not. It was $130/night on the Canada Day & 4th of July wkend, as part of a package that included full breakfast and wine tours and a gift of chocolates & wine. The room was very quiet. It had a large in-room safe, great to keep our laptop in. Alas, internet costs $10/day extra for wireless hi-speed, or 15-cents a minute for dialup (ripoff).

The outdoor garden is quite nice, not large but still nice to stroll along the paths and sit by. Too bad you can hear the highway.

Beds were exceptionally comfortable. Wonderful duvet and pillows. Also, there is a nice small stereo with a CD player and sleep-music CD in the room inside a book that explains good sleep hygiene.

Room service is available 6 am til 11 pm. But eating in the Liv restaurant is a highlight here. It continues with the contemporay theme in decorating and presentation. Fine dining and breakfast is very good, though pricey. Eg: $44 for lamb, $12 for cheesecake, $19 for fondue. Breakfast entrees are $11 and up. Or you can have the breakfast buffet with your room rate for an extra $30/couple and I recommend it because there was a good selection of good food, and nothing else is in the area. Buffet has fruits, bagels, sausage, bacon, ham, eggs, crepes, benedicts, etc. Plus each day there is an excellent made-to-order item such as belgian waffles or omellette.

Bottom line. The location is very inconveniet for NOTL, though it's a central location from which to explore the larger niagara region of NOTL, the winery country, niagara parkway, St Catherines, Niagara Falls, the cherry & peach orchards, all of which are within 15-20 minutes drive (I guess you could even go to buffalo in half an hour, but who wants to visit buffalo haha). It is good value for the area, as you would pay double in NOTL for getting a lot less. But of course you're NOT in NOTL! So, you decide which suits you, ultimately it's a personal choice. Personally, I'd prefer a nice B&B in town if it was a short stay.

Smokers beware.

from A TripAdvisor Member
Ok I smoke and so did 30 others in my party, the rooms were nice but dont smoke 250.00 fine, there is no smoking in the hotel and some outside area's.

The pool, hottub, steam room were closed down the two days we were there.

The rooms are nice average size nothing special a bit overpriced average size you cant open a window, and if you could the noise from the hwy's the circle the hotel would drive you nuts.

If you cant eat sweets bring a snack to your conference meetings because all they serve is small dry pastry.

The staff if very friendly and it is not uncommon to say hi or good morning 15 time's just going down the hall.

If I wanted I could have spent the day at the spa for 350.oocdn ( but I passed) the hotel is 1/2 hr away from the casino and there is no shuttle. Needless to say I am happy to be home.

Top Local Tips for Niagara On The Lake

Try the Wineries If you do make it to a lovely place along the beautiful Niagara-on-the-Lake, please be sure to check out some of the wineries. They do wine and cheese tastings as well as vineyard tours (weather permitting). We went to Reif Estate for a wine and cheese tasting and it was excellant.

Check 1, 2, 3.... Always check your room and bed before settling in. If you are not comfortable sleeping in that particular room for any reason. Ask to be moved to another room or check-out and stay somewhere else.

Main St. The main strip at Niagara on the lake is somewhere you must go. Simply beautiful and everyone is so nice, bring your dog they'll love you for it.

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  • Address: 253 Taylor Road - Niagara On The Lake - Ontario - L0S1J0 - Canada
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