Sheraton On the Falls Hotel

, Niagara Falls, Canada
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Sheraton On the Falls Hotel

, Niagara Falls
4 star

Rooms: 670

5875 Falls Avenue - Niagara Falls - Ontario - L2G 3K7 - Canada Hotel Website | | (905) 374-4445
2086 Traveller

Reviews - Sheraton On the Falls Hotel

Ripped off at the Sheraton
Submitted by: frances05 in 19/02/09
  • Age Group: 41 - 50
  • From: Canada
  • Traveller type: Special Interest/Event
Visited the Sheraton on Valentines weekend with my kids (aged 14 and 17) for a hockey tournament. Were immediately told at check in that hockey sticks were not allowed into the hotel and then had to sign a waiver that included such dumb things as "one noise complaint would result in eviction". At this point we were not in the position to go looking for other accomodations elsewhere as the whole team was booked into the hotel. The team had fund-raised and had booked a hospitality suite for the parents and boys to hang out in before and after games. We were told at the time of booking that there were no "Party rooms" available but we would be allowed to use a hospitality room for our team get together room. On the Friday night the security came to the door twice stating he had had noise complaints - there were 4 adults and 3 kids in the room having normal conversation. The following night the same thing happened all over again two more times at which time the security guard said that only 4 people were allowed in the room at one time. I visited the front desk to express my frustation at the fact that 6 adults could not have a normal conversation without being interrrupted and told to be quiet and that only 4 people were allowed in the room. I expressed my concern to the front desk person that the room had been rented as a hospitality room and that we were only having normal level conversations. I was told that there was no manager on staff that I could speak to and that it was not on file anywhere that we had booked it as a hospitality room. The front desk person just kept saying that we had signed a waiver about noise (only bookings for the hockey team had to do this) and that they should have kicked us out last night but they let us off. I kept telling the young man at the desk that the room was booked as a hospitality room and he kept denying that it was. He was rude and very arrogant, full of silly smirks and would not let me have a word at all. When I raised my voice and asked him 'to listen to me for a minute" he took a step back and said "if you say that again I will leave and have your evicted". I looked at him and said "listen to me", he backed away from the counter and then called security who proceeded to call the police to have us evicted. The police came to the hospitality room, found no evidence of noise, drinking or rowdiness and commented that "it is stupid of us to waste any more of our time" and left.
PROCEED WITH CAUTION WHEN BOOKING THIS HOTEL - they knowingly booked us a hospitality room, took money from us that the kids had fund-raised for, and then denied us the use of it as they claimed that it was not in "their contract" that it was a hospitality room. Needless to say none of the 17 families that came this weekend will ever return to the Sheraton. We were treated terribly, lied to and swindled out of our money.
Superb views of Niagara Falls
Submitted by: Gladys & John Rapp in 20/10/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Our room had breathtaking views of Niagara Falls, plus a small balcony, it was very clean, spacious, comfortable with a lovely en suite. This hotel has a rooftop swimming pool with spectacular views of the Canadian and USA Falls and the Maid of the Mist. Enjoy a drink or swim in comfort.
We dined at The Penthouse restaurant with panoramic views of The Falls and as we ate a sumptious buffet, we watched The Falls turn all colours of the rainbow as dusk approached and all through the night - magical!
Food excellent, staff friendly, helpful and always greeted you with a smile. Location first class, we had a marvelous stay.
Great location, so so service
Submitted by: Laura Nesta in 30/07/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
The hotel was very nice to look at. Check in was extremely easy. Elevators were very, very slow and the lobby was much too warm. The room was a little too warm also, but we did not ask it to be looked at. The view was excellent. while the price was decent, we got killed with fees including $19 a day parking !

Historical Traveller Reviews of Sheraton On the Falls Hotel

Beautiful hotel, great location, fabulous view: Highly recommend Sheraton on the Falls

from A TripAdvisor Member
Beautiful hotel, great location, fabulous view! We stayed one night at the hotel on Friday, Nov. 21, 2003. We changed hotels on Saturday, Nov.
22 (because we were unable to book Saturday Nov. 22 in advance at the Sheraton because it was sold out) to the penthouse of Ramada Plaza in the Minolta Tower 30 floors up -- we preferred the Sheraton. Our room at the Sheraton was on the 19th floor. The view from the 19th floor was breathtaking, particularly of the American Falls. Having seen the locations of various other hotels, I can't imagine a hotel with a better view of the American Falls. The best feature of the room is a door/window that fully opens (with a rail across it half-way up to prevent falling out), allowing the sound of the Falls to enter the room and providing for better viewing and picture taking. Our spacious room had a king-size bed, queen-size sofabed, coffee table, desk, tv armoire, and fireplace which started up by flipping a switch like a light switch. The bathroom had a jacuzzi tub, hair dryer, coffee maker & coffee. Everything was very clean. Downstairs in the lobby is a Starbucks Coffee kiosk and a few nice gift shops. The location is just doors away from the Casino, Hard Rock Cafe, and Planet Hollywood. It is around the corner from Clifton Hill, which is a very lively avenue which reminded me of the Boardwalk at Ocean City, Maryland, with its eateries, souvenier shops, and attractions. We were in Niagara Falls for the kick-off of the Winter Festival of Lights. We walked one block away from the Falls to view the night parade on Friday at 8 p.m. (It was extremely short!) We then returned to the hotel to take a dip in the indoor pool which is nice but surprisingly small for a hotel this size. It appeared clear and clean and was heated to a tepid temperature. The pool area had a slightly overwhelming smell of chlorine, and my eyes and nose burned (and my sinuses weren't too happy!) The pool is open until 10 p.m. We returned to our room in time to view the 10 p.m. Friday fireworks. (TIP: don't bother going out to see the fireworks because they only last approx. 2 minutes!) Although I did not avail myself of the workout facilities, I did take a look at them. The room is small but nice with some equipment looking directly at the Falls! All staff we encountered were pleasant, courteous, and helpful. Note, however, that staff failed to enlighten me that I could obtain a refund of the GST (Goods and Services Tax) included as part of the hotel bill upon my departure from Canada. Fortunately, I found this out, quite by accident, on Saturday. I really think that the desk clerk should make it a practice to inform guests of this upon check-in (check out is a breeze -- you simply lock your room keys in the room and leave without ever having to stop at the desk -- very well done!) Valet parking is available, but we self-parked in the garage a short distance away. I found staff accommodating to my request (in advance) to change my confirmed reservation from Brock Plaza to the Sheraton when I read the reviews on TripAdviser after the Brock reservation had been made. I thoroughly searched the Internet for the lowest rates at the Sheraton and obtained the best rate directly from the hotel itself. One caution: We were originally booked for a Sheraton room on the 5th floor. We found the view of the Canadian Horseshoe Falls from that room to be unsatisfactory -- one must view those Falls through tree limbs. Staff was accommodating in allowing us to upgrade rooms (for an additional $30). The difference in the view was well worth the extra money. We loved this hotel, can't wait to return again, and would highly recommend it!!!

too wonderful

from A TripAdvisor Member
We stayed there for three days.Had a very good view of the falls. Its a very romantic place to be in.

We loved it!

from A TripAdvisor Member
My boyfriend and I just returned from Niagara Falls and had a great time. We stayed in a corner jacuzzi/fireplace suite on the 20th floor and it was beautiful. The view from the floor to ceiling windows was spectacular and made for great photographs. The service was superb and I have nothing but fond memories of the trip.

re better off at the Fallsview

from A TripAdvisor Member
A note before I start-

I was a guest at the Sheraton on the Falls during their renovation a couple years back, I have not returned (and don't plan to). Things might have improved in the past year.

About my stay-

I approached the front desk around midnight on the day of my arrival and presented the person at the desk (there was no line - lobbey was empty) with my license and credit card to check in. After about 10 minutes of clacking on his computer he looked at me and said "umm, it appears as though we don't have your reservation". I fished my confirmation number out of my pocket (I had made the res. at - Sheraton's corporate website) - he went back to the computer and clacked away for another 5 minutes or so and said "the number you gave me isn't the type that is issued by Starwood for this property, perhaps you are mistaken and you reserved the FallsView hotel."

I was sure I had selected the "On the Falls" hotel and implored that he call over to FallsView and ask if they had my res. on file (at this point I just wanted to get into a room). He refused and said that there was a payphone behind me and I could call up there. Keep in mind there was no one else in line waiting for his attention. I think he just wanted to get back to his night auditing.

I called FallsView and of course they had no record of my res. I then called the number on the back of my Gold Preferred Guest (the second tier in Starwood's preferred guest program - which usually takes great care of me) and they had a record of my reservation and they said they would call the hotel and get me into a room.

The hotel did eventually find a room for me however I'm guessing it had been closed for renovations and deemed unoccupialbe. It was on the 5th floor or so, the hallway leading to the room had construction dust and torn up carpet and was poorly lit. The room itself was in a state of disrepair, the window (looking INTO the parking garage) was cracked and several amenities had been removed. The coffee cups contained cigarette ashes (non smoking room) and there were no towels.

The bed however was clean so I decided to suck it up and sleep there and straighten everything out in the morning.

At 8am I was awoken by a construction worker peering into my room. I don't know who was more shocked to see the other person, him or me.

I quickly packed my belongings and rushed downstairs. I spoke with the Manager On Duty relaying my experience at the hotel for the previous 12 hours. He apologized and said the only reason I had been placed in that room was because there were no other rooms available in the hotel and the construction worker obviously had missed the note in the computer telling him the room was occupied. He comped my stay and said that they would mail me a "make good" to regain my business. On a side note nothing short of giving me the ownership of the hotel would get me back there.

What they did end up sending me was a form letter offering me a complimentery upgrade if I purchased a standard room. The funny thing about that is being a Gold Preferred Guest I automatically recieve free upgrades (when available) so essentially they sent me a form letter and nothing more.

I never bothered contacting the hotel about it, I've just avoided staying there. In the past year I've stayed at the Hilton N.F. and the Sheraton FallsView and both are excellent hotels (room in the Hilton was small but not bad). I'd strongly consider booking with them before approaching the Sheraton On the Falls.

Sheraton On The Falls Helped Make Our Trip One To Remember!

from A TripAdvisor Member
Our visit was Sept 7-12, 2003. The Junior Suite Falls View was teriffic! The view of the falls was one to remember! The staff, especially Housekeeping and Room Service, was great. Anything we needed was just a phone call and a few minutes away. We had heard that there was a wait for the elevators to the floors above 17 but we did not experience any long wait at all. We were very pleased with this hotel!

Excellent Property...Great Staff

from Jgriff27
My family and I stayed at Sheraton On The Falls August 17 - 21. Our stay was perfect and I knew I needed to write about it and share some info. The staff at this Sheraton could not have been friendlier! They were ALL courteous, helpful and pleasant. The concierge was great and helped us plan our day trips, the bellmen offered information and went out of their way when we arrived and even housekeeping was excellent.
Here is a couple of things to keep in mind...the elevators WERE NOT that bad. They have 5 of them...3 only go to the 12th floor. So if you stay above the 12th floor, be prepared to wait longer. We stayed on the 9th floor and had a wonderful view of both falls and the magnificent gardens directly across the street. If you want a good view...stay above the 7th floor. We had the family package that included breakfast credit and $50 off dinner...don't bother with the meals. There are better places to eat outside of the hotel. We did have one breakfast up in the "Penthouse" restaurant, but you are better off buying Starbuck's coffee from the lobby and bringing some breakfast food with you (muffins) in a cooler to keep in your hotel room. As for things to do...don't miss the big attractions...Maid of the Mist (less crowded on the NY side), Journey Behind the Falls, Whitewater Boardwalk, and Cave of the Winds (WOW! lots of fun). Visit the Butterfly was very cool. Travel down to Niagara on the Lake. Nice town and lots of shops and bakeries. Skip the Canadian Outlet Mall...bogus! Clifton Hills is a bit honky tonk...but the kids liked it. We ate at the Hard Rock every Hard Rock. We did find a place on Lundy Lane called Frank's Tomato Pie. EXCELLENT DINNER! We went back twice. Here is something we did not know...there is a lot of taxes in Canada. Their GST adds up, however, you can get a refund of the tax when you leave to come back to the USA. Keep your receipts for accomodations and products (not services) that are over $50 CA and you will be refunded at the duty free shop when you are leaving the country. Once again, I highly recommend the Sheraton On The Falls...nice place and extremely friendly staff. E-mail if you have any questions!

What a stressful trip

from A TripAdvisor Member
Our trip was so stressful. Our room was not ready at 3. They tried to talk us into an upgrade for $80 a night which was ready. (we have 3 small children). Finally did it for free. View was beautiful, however, getting to the room was a disaster considering the elevator situation.
With 3 small kids waiting a half an hour(Unbelievable!) for the elevator was crazy. At one point the line was out the door of the lobby. I would never, ever ever stay here again. We travel all of the time and have never been so unhappy at a hotel. The pool was murky, the restaurant overpriced, breakfast is gross, front desk acts like they are so untrained and uncaring. Valet is rude! Could not wait to leave.

Overall, nice

from A TripAdvisor Member
Just got back and overall, this is a nice hotel. I always try to be nice and not concentrate on the negatives, but I will tell it to you straight. We booked a Deluxe Fallsview King room with Fireplace and Jacuzzi tub for $319 a night. Our room had a king bed, fireplace with sitting area, and a jacuzzi. Our room was on the 18th floor on the side of the building. From here, we had a perfect view of Clifton Hill, a perfect view of the Canadian Falls, Skylon, and the skyscraper hotels, and a partial view of the American Falls. We expected a frontal view of both falls. We did not have a balcony, but we had floor to ceiling windows. In the middle of the windows, one of them opened up like a door and there was a railing built in to the exterior of the window so we could look out. This was not like a usual walk-out balcony. However, there are some balconies on the corner rooms, and up on the top 3 floors. And I was told that some of those balconies are for the suites, but some are for regular guest rooms too. You may want to ask. Our jacuzzi was awesome and we also had a separate shower. The TV in the bathroom was also a great bonus. The fireworks were easy to see from our room and were spectacular. We ordered room service 2 different nights and both nights were both excellent & fast service. Housekeeping kept the room very clean. The Penthouse Dining Room was nice with an awesome view. The buffet was good, not great, but good. The elevators were a nightmare. The valet parking was expensive and calling for your vehicle and waiting over a half hour for it was not fun. The indoor pool area was very small and dark. The outdoor pool and terrace was really nice but they closed it at 8p.m. I had been looking forward to relaxing out there at night, but obviously they don't allow that. The Spa was great. There is a sauna and steam room off each locker room.
The locker rooms weren't like any other locker rooms I'd seen. They were really very nice. I had a massage and it was the best massage I had ever had. I think the massage therapist's name was Lisa. She was great. The hotel is in a GREAT location. We walked to just about everything. Clifton Hill is really neat. It gives you that feeling that you're at a festival or street fair, especially at night. So overall, this is a very nice hotel. Every hotel has it's positives and negatives. At this hotel, the positives definitely outweight the negatives. I would stay here again.

Good location, good hotel, great view

from MysticalMagic
We stayed at the Sheraton on the Falls for two nights (thurs & fri) with their two night package deal. It was really a deal! $349CND! We booked a Traditional Fallsview Room. From what the reservationist explained (who knows how accurate this is!) the fallsview rooms are all the same size, the traditional are 2Q on floors 2-12, the deluxe are 2Q on floors 14-?, and the Superior are 1K jetted tub plus Q sofa on the upper floors and all have the same view. We originally splurged and reserved the Superior Fallsview but later found this rate and switched.
The room was really a nice size. It held 2Q's and a fireplaced sitting area. The first room we were offered was on the sixth floor on the side of the building along Clifton Hill. We usually don't request new rooms but we were not happy. The trees blocked the Canadian Falls and you had to look way to the left to see the American Falls. Also my daughter was afraid the noise from Clifton Hill would bother her. (I think she was right). The room we stayed in was on the 5th fl front of the building.
It had a great view of the American falls but the Canadian Falls were blocked by trees. I believe to have a view of both falls you need to be at or above the 7th floor. (the outdoor pool had a view of both but trees still infringed a little). The front of building was also much quieter.

Overall the service was very good and the hotel was in a great location. You could walk to everything, which is good because there is no parking. You could walk up Clifton Hill for food and amusement or across the road to view the falls and Maid of the Mist. There is also a very nice garden area right in front of the Hotel that we enjoyed. It was great to watch the fireworks from our room while our little one sleeped (the end room would probably had a better fireworks view).

Bad points: Elevators - I have to agree with the others- we did use the stairs(down) a couple times. Parking- $19 /day valet parking - we knew about this ahead of time Breakfast Buffet - go with the made to order Bed - I didn't have a problem but my husband thought it was terrible.
Indoor Pool - very shallow and small

Would I stay here again? Yes, if I wanted to be in the middle of the action. Perhaps I would get the Deluxe level room next time.

Impressed with the Sheraton

from A TripAdvisor Member
We stayed at this hotel from 7/1 - 7/3/03 in a fallsview room ($159 US funds) and a cityview room ($99 US funds) from 7/7 - 7/10/03. For our second trip, they upgraded us to a partial fallsview room with fireplace. It was great!! Overall, we were very impressed. I would highly recommend becoming a Starwood member ( to get the best rates, service and upgrades. The location is it's best asset. If you have children (especially older children), this is the best hotel to stay. It adjoins Hard Rock Cafe, Rainforest Cafe, Marvel Comics, the casino, etc. The elevators were a problem when we had to go up to see our relatives on the 22nd floor. We were on the 8th floor and had no problem worth mentioning with the elevators. Any other problems we had were taken care of quickly. A toilet backed up and they came up to fix it and gave us 500 star points on our Starwood account. They were very accomodating. We didn't eat in the restaurant in the hotel, so I can't judge that. We like to do our own thing. The best restaurants we found were Mama Mia's (5 stars) and Antica (awesome pizza).

Top Local Tips for Niagara Falls

Niagara Falls in the Winter The falls are just spectacular in the winter. The ice just adds to the beauty. They have a heated ferris wheel that runs all winter long. Great views. Still lots to do ..................... everything is open.

Niagra Falls activites A must to go in the caves and maid of the mist. You can check out the casinos in the evening, and great entertainment is provided!

seasonal planning Decide which season you would like to see the falls ...then plan your clothing and transporttion accordingly!


Other names for Sheraton On the Falls Hotel

  • sheraton on the falls hotel
  • sheraton niagara falls
  • sheraton hotel niagara falls
  • sheraton falls
  • niagara falls sheraton
  • Address: 5875 Falls Avenue - Niagara Falls - Ontario - L2G 3K7 - Canada
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