Clarion Hotel Niagara Falls, Niagara Falls, Canada

 

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Clarion Hotel Niagara Falls, Niagara Falls

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Rating

2.0/10
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Official Contact Details - Clarion Hotel Niagara Falls

  • Address: 7001 Buffalo Avenue - Niagara Falls - Ontario - 14304 - Canada
  • Phone: (716) 283-7612
  • Email:
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 114

"Our stay at hotel (June 29) was fine. Realized after we checked out that I left my cell phone in..."

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Reviews - Clarion Hotel Niagara Falls

1 review (Showing 1 - 1)
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Rating:

2/10
Acceptable stay, terrible follow up from staff
Submitted by: Mary Jo Magee in 07/18/08
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Family Traveller
Our stay at hotel (June 29) was fine. Realized after we checked out that I left my cell phone in the room. After I left several voice mails/ calls my phone was located in lost and found. Front desk staff took my mailing info and stated it would be mailed out July 2nd. Didn't recieve my phone and a week later I called again, Front desk staff stated it was sent Fedex and would be there soon. No phone after a second week. Called again (July 16) and HouseKeeping staff states the hotel uses UPS ( not fedex) and that my phone is still sitting in the lost and found! It is unacceptable that front dest staff would give out completely inaccurate and misleading information. Although our stay at the time met expectations your hotel's customer, service does not!
 
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