Travelodge Bracebridge Hotel
, Bracebridge, Canada
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Travelodge Bracebridge Hotel
25
Traveller
Reviews - Travelodge Bracebridge Hotel
Unsanitary, Overpriced & Rude manager. RUN!!!
Submitted by: Chris in 16/08/10 - Age Group: 2630
- From: Canada
- Traveller type: Family Traveller
Read 24 additional reviews of Travelodge Bracebridge Hotel at TripAdvisor.
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Other names for Travelodge Bracebridge Hotel
- travelodge bracebridge
- travel lodge bracebridge
- bracebridge travelodge
- bracebridge travel lodge
- Address: 320 Taylor Rd - Bracebridge - Ontario - P1L 1K1 - Canada
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We believe the quality was substandard for the following reasons:
1- Upon arriving we needed to use the restroom facilities. We found the office washroom dirty, old underwear left on the floor & the toilet would not flush.
2- Our bedding had obvious stains on all sheets & on the comforter.
3- The bath tub had mold growing on the caulking & more than acceptable amount of hairs left in it.
4- The toilet was not cleaned properly with mould growing in the corner.
5- Our double bed had a frame had loose bolts causing every movement to have a distinct metal on metal screech.
6- The outdoor pool was not cleaned properly & had black earth with other debris floating in it. Not normal pool debris.
7- Our room mini-fridge was leaking water onto the floor.
8- The website for this location features pictures from the hotel when it was owned by the previous owner and in better condition. If the pictures were updated we would have passed on this location.
9- While in the parking lot after our ordeal another lady had asked us how our experience was because when she checked in she noticed her bedding was stained & unsanitary. Upon calling the receptionist said in an accusing tone “Well what have you done to it?” She has said she will also be writing Travelodge headquarters to complain.
10- The size of the room & quality was in my experience should have been priced at $70 dollars per night, not $150.00 plus.
11- The mattresses are obviously very old & uncomfortable. Both my wife & I woke from a poor sleep with aches & pains. We are under 30!!! Not normal for us!!
Poor customer service (is an understatement):
1- Upon arrival the manager said we did not pre pay our stay and in a disbelieving tone said he would look into it. We had confirmation four months in advance on the credit card statement.
2- During the package confusion, the manager looked us straight in the eyes and accused us of not reading & understanding the package details in advance. To sum it up he said it is our entire fault, none of his concern and he got his money so he wouldn’t even entertain the thought there could be any misleading on their part. I may have well been talking to the back end of a donkey. I would have got a better response!