Crystal Lodge Hotel

, Whistler, Canada
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Crystal Lodge Hotel

, Whistler
3 star

Rooms: 137

4154 Village Green - Whistler - British Columbia - V0N 1B4 - Canada Hotel Website | | 604 932 2221
347 Traveller

Reviews - Crystal Lodge Hotel

Warm and Inviting
Submitted by: Navid Khaliq in 02/06/05
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
We had a great time! Having the Balcony was a nice bonus"

Historical Traveller Reviews of Crystal Lodge Hotel

HATED the Crystal Lodge

from kathrynm2822
Wow, I would never wish the stay I had with this horrible hotel on anyone. Where to start...When we arrived, I was told that I could drive around to the Crystal Lodge parkade which was about a 5 minute commute to find underground parking. When we found the parkade We drove around for 20 minutes looking for parking in vain. I phoned the front desk and told them of the situations in which they told me to drive back to the hotel and they would vallet it for me. When I asked why the front desk person had not told me the parkade was obviously full, they said it was not their responsibility to inform me of that.
We then found my room and discovered that not only was it small but it did not have all the appliances that they had promised me when I called the hotel for information. I was told that I would be supplied with a microwave, and brought supplies in order to use the microwave but instead was forced to ask to use the staff microwave. The kingsize bed, the one we had paid more for, was nothing more than two twin sized beds with mattresses pushed together and a king size bed sheet laid overtop. Thus there was a large ridge in the middle of the bed, and this was obviously extremely uncomfortable,
We stayed at the Crystal lodge in the Winter and thus thought that we might have to use the heat in order to warm our rooms, boy were we wrong though. Our room was sweltering the entire stay to the point where we had to put the air conditioning on and a window open for the whole time we were there. The noise level was also ridiculous, At night, in a futile attempt to block out the constant voices we heard through our paper-thin walls, we were forced to close the window, but the voices were still coming loud and clear through the walls until all hours of the night.
When it was thankfully time to leave this horrific hotel, I mentioned that our bed was not in fact a king size and was going to suggest that it might be better if they informed their guests of that beforehand, the front desk person acted as if this was my problem because I should have complained about the bed sooner. At this point I did not even want to mention the many other problems we had because of the lack of acknowledgement by the staff. I have never felt more ignored as a consumer who is PAYING to stay at their establishment. I would advise everyone to NOT stay in this hotel, as it would be a waste of your money and time, and probably add great frustration to your time away.

Great Place!

from Airin6
I loved this hotel! We stayed here during the month of October and got a really cheap rate through we also got a free room up-grade that took us froma regular king room to a "delux" king room, which was quite the upgrade! the location could not of been better! right in the middle of the whistler village. I would love to stay here during the winter... but not sure if I would get a good of a deal next time...

Also, the beds in the delux room were to die for!! SO comfortable!


from melllll
I was super pregnant and needed some rest. The hotels fire alarm went off twice in the MIDDLE OF THE NIGHT causing me to not get any sleep. My nerves were totally shot and we had to walk down the stairs and stand out in the freezing cold. I wouldn't have minded if it only happened once BUT twice and there were NO apologies or discount given afterwards, even after I contacted the manager to tell them what a horrible stay we had.

Travelscope Vacation

from technoman2
Only Managed to stay one night at this resort, we arrived 2 hrs late at 8pm so we saw very little of the area. We were given the Owners suite which was great, fabulous view of the mountain and balcony and huge double bed very comfy. Staff freindly. On the downside ther is building work going on outside the hotel, this did not affect us but it was a bit unsightly on arrival. There was agreat atmosphere in the village square at night and i would imagine the apres ski in the winter would be awesome. would like to have spent at least one full day here but tour timetable did not allow. Now onto the Rockymountaineer for 2 days , first 4 hours were ok and the last two hours of trip ok but the in between hours got a bit boring in parts so take a book or some music. day one was 12 hours day2 was 10hours overall a nice trip with lots of food and drink.

Loved the location

from Reader8/18
Found a great rate through the hotel website and was thrilled with the location. We were able to walk to everything, without having to worry about parking. Our room was spacious and very comfortable as were the beds. Would recomend this hotel.

Great location - would recommend without a doubt!

from yellbell
We stayed at Crystal Lodge in April 2006 and were very surprised to find this superb hotel.

The best thing was the location - slap bang in the the village - a 2 minutes stroll to and from the whistler and blackcomb gondalas (which is big relief after a long day boarding!) and great restaurants near by - recommend the japanese sushi restaurant near the burton shop.

We stayed in a deluxe room which felt very spacious with a small area for preparing food, if needed, with the usual suspects (microwave, fridge, kettle, sink, crockery and cutlery), a spacious and clean bathroom, an area for sitting to watch the tv and a balcony. This must have been in the new part of the hotel and was situated at the back as we had no trouble with noise at night. The rooms were cleaned daily and the staff were very friendly and efficient.

The only draw back was the pool and hot tub which was situated next to the Old spaghetti factory restaurant which meant negotiating your way through the corridor and past the restaurant window - which is slightly embarassing if diners start looking at you!

Would definately stay in this hotel again because it is great value and an excellent base for discovering whistler.

distinctly average

from TomBristol_UK
Stayed here for a few days, for the price we paid I didnt think a great deal of it really, you are paying for the location, next to the lifts and village, pool and hot tub were nice but you have to choose when to go or far too crowded.

Very comfy beds tho or maybe it was all that skiing that helped me sleep!


from A TripAdvisor Member
Not the hotel for a comfortable stay,
If you want a hotel for sleeping after a long day of skiing , it may not even be good for this.
Staff is inexperianced and at times rude. Even though security cameras are placed thruout hotel, we found they are non functional. King sized beds are two doulbles pushed together and are old and warped.
Loud, times unclean run down and I will not be recomending and or staying here again.

Great Location, Good Hotel

from A TripAdvisor Member
We stayed for 2 weeks in January/Feb 2006. You can't fault the location, right in the centre of the main village area. We stayed in the older wing of the hotel, the room was small (By North American Standards, by European Standards it was average) but very comfortable. The room had a refrigerator and coffee machine, a microwave would have been nice but hey you can't have everything. The room and hotel were very clean. The staff were very friendly and helpful.

Our room was facing the main street and we didn't really have a problem with noise in the evening but after skiing all that powder I could probably sleep anywhere.....

There are 2 restaurants situated in the hotel itself, the Old Spaghetti Factory which is really good value good honest food, it's very popular particularly with families so best to call in and make a reservation as soon as you come off the slopes (it's only a minute from the lifts) and Ric's Grill which we found slightly disappointing, great decor, food OK, service OK but could have been better. We felt there are better steakhouses in town.
The Crystal Lounge is a bar nextdoor to the Spaghetti factory which is one of the few "proper bar's" we found. It gets very crowded "apres ski". This may be due to the 20cent Chicken wings between 2 and 6. Mmmm. Seems to be a popular hangout for boarders and gets a lot quieter from 6-7ish. Ice Hockey on TV most nights but also has a Karoake/Open Mike night and some live music.

If you're looking for a reasonably priced convenient hotel you can't do much better.

Optimal location for Blackcomb and Whistler lifts, but get your bill

from liapa
The location is great, but the hotel entrance is at the basement level (via spagetti factory) so be prepared to look for the hotel and also carry your equipment up and down a few stairs. It is also very convenient for most restaurants and for getting to the buses to/from the village. Staff is nice, but mostly quite inexperienced. When making reservations (stay+ski package) I asked to get e-mail confirmation but I never got it. When I came to the hotel, nobody seemed to know that I paid and booked the ski lifts with my stay. It was courteously resolved the next day, however. Whatever you ask, you might want to stay on top of this, otherwise they tend to forget.
Rooms are clean - there are two sections in that building- one is (apparently informally) called lodge and one is hotel, i stayed in lodge and the rooms were dull and that section looked a bit shabby. Hotel section looked new and also had excellent sauna -highly recommend. I didn't try the outdoor jacuzzi, but other guests seemed to be happy with it.
Overall: You can have a decent stay if you are prepared for a risk of minor inconveniences and if they offer a great deal, I would still recommend to go for it.

Top Local Tips for Whistler

Best and Worst While Araxi has some wonderful seafood we felt that the service was a little rude and the atmosphere was noisy and not very intimate. For a much better dining experience try the Rim Rock located at Whistler Creekside. The food was excellent (the caribou appetizer and calamari were two of the best dishes I have had anywhere) and sitting next to a nice cozy fire in a wood lodge felt more like a ski town experience. Do not eat at the Bavaria House. We should have been scared away by the beer stein advertisements, but we thought fondue would be a fun experience. The food was terrible, the service was inattentive and rushed, and it was all overpriced. I don't mind spending a lot of money on a nice meal (Araxi and Rim Rock are not cheap), but spending $150 for stale bread and mismatched chunks of meat with "exotic sauces" (read mayonaise and applesauce) was outrageous.

Dining around there are so many great places to eat and i am sure the hotels restaurant was great but be sure to ask the front desk for suggestions about favorites. I found a restaurant right across the street from the hotel wonderful. We split appitisers for our meals and everyone of them was great and the service was good.

Stay at the Crystal Lodge Book on line at their website


Other names for Crystal Lodge Hotel

  • crystal lodge whistler
  • crystal hotel whistler
  • Address: 4154 Village Green - Whistler - British Columbia - V0N 1B4 - Canada
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"Warm and Inviting" - Navid Khaliq

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