The Westin Grand Vancouver Hotel

, Vancouver, Canada
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The Westin Grand Vancouver Hotel

4 star

Rooms: 207

433 Robson Street And Homer - Vancouver - British Columbia - V6B 6L9 - Canada Hotel Website | | 604 602-1999
424 Traveller

Reviews - The Westin Grand Vancouver Hotel

4/10
Average
Submitted by: Cameron in 10/11/06
  • Age Group: 31 - 40
  • From: Australia
  • Traveller type: Business Traveller
Do not stay in 09 room as they are next to the service lift. I was in 3109 and was up all night.
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1/10
Many Hotel This Compares to the Worst
Submitted by: Polly in 13/11/06
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Luxury Traveller
Poor service with a taste of poor management that filters to most staff members. Most staff members are only marking time. Would never stay again.
6/10
Fine hotel but be leary of the restaurant!
Submitted by: Cory Nelson in 28/04/05
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Family Traveller
The hotel was nice and quiet. The rooms had a fine layout, albeit a bit awkward and cramped feeling at times. I would advise against taking kids to the restaurant for the all you can eat brunch buffet. The first morning we stayed, the waiter allowed our kids to nibble off of our (adult's) buffet plates at no charge. The second morning though, the waiter demanded that the kids pay full adult fare (about $21.00 CDN) for eating some fruit off of our plates. Even attempting to explain the fact that the kids were not charged the previous morning, the waiter persisted in charging full fare.

Historical Traveller Reviews of The Westin Grand Vancouver Hotel

Great Choice in Vancouver

from TO_Traveller10
Stayed at the Westin Grand last week for a night and found it to be a great choice - much better than the Sheraton Wall Centre where I stayed before. No Heavenly Bed in my room either (and it was a deluxe corner suite and I am a Starwood Gold member). Room service breakfast was s-l-o-w and food very mediocre when it arrived, but the suite was quite spectacular and the staff were friendly and helpful. I will stay there again, but take a pass on the breakfast.

Careful of which room you get

from cnote1500
Overall this is a very nice hotel. The decor in all of the common areas is very modern but still warm and very nice. It fits in very well with the rest of the downtown area.

My only complaint was that as of December 04, my stay, they did not have the "Heavenly Beds" in all of the rooms, just the superior rooms. I booked a deluxe room which had a queen bed and I simply assumed that every room had the heavenly bed.

In my opinion the whole reason to stay at a Westin is the heavenly bed, they are the best! So I was upset when I got to my room and found this out. I asked to be upgraded, and they informed me it would be another $20/night, which isn't that bad, but I had already unpacked and didn't really want to pay the difference. I booked the room through their website and got the prepaid advanced internet rate, which is less than half of their rack rate. (I paid CAD$144+tax, rack is $298 for that room) I suspect that if I was paying a higher rate, they simply would have upgraded me without blinking an eye, seeing how they were not full and I'm a Starwood Preferred Guest member.

The bed was OK, relatively new, but very very firm, too firm for my taste. If the heavenly bed is important to you, make sure before you book that your room will have one. I also suggest booking at the higher rate, I think you get better service that way, and that goes for the entire Starwood chain.

Great choice in Vancouver.

from beenthereseenthat
My second stay (November 23 - 25) at the Westin Grand in about a year. Great hotel with tasteful decor and outstanding service. I had a deluxe suite, which provided a separate bedroom and living room. Loved the bathroom with the heavenly shower, tub, and towels. Bath amenities offered should be expanded to include things such as nail file, q-tips, cotton balls, sewing kit, etc. Hotel food pricey but of good quality. Tip: Go to Kingston's just 1/2 block away from the hotel for really good, reasonably priced meals.

The fitness and pool area is very attractive and inviting.

The staff do excel at the Westin, and are all friendly, efficient and helpful. Great hotel, you won't regret staying here.

What a GRAND way to spend a night in Vancouver.

from Hotelcritique
We needed a place to stay one night pre cruise in downtown Vancouver. Although not a moderate price, we stayed at the Westin Grand for $207 Canadian. We loved it and thought that the hotel was more like a boutique hotel.

We had a fabulous room and view from the 22nd floor. A corner suite with balcony and floor to ceiling windows. The Heavenly bed & bathroom were - heavenly! The sunset from our room was "out of this world" beautiful! The entire suite was very spacious and also included two TV's and a kitchen center.

The hotel was in the middle of everything within walking distance. It was just a block from the trolley and across the street from a Starbucks, drugstore and grocery store. Many places to eat around the hotel as well as a very good restaurant inside the hotel. One of the best breakfast that we have ever had. Watch out for the $5 glass of orange juice although it did come with a trip to the continental breakfast bar for breads, fruit and yogurt before your breakfast arrived. We did not eat dinner at the hotel, but the room was very inviting when we walked by.

The staff was all very nice a helpful and the hotel lobby and staircase were very inviting. We did not have time to enjoy the pool and hot tub, but it was located roof top and had excellent views as well. The pool was more for laps than recreation. Lots of large plants and flowers gave the pool deck a nice looks.

One observation was that the noise from the street can get noisy at times. We could hear firetrucks, police cars and ambulances all night, but I guess that is expected in a big city. I awoke once to hear sirens near the hotel. I looked out of my window and witnessed some policemen beating a young man while trying to get him to calm/lay down on the pavement. The situation was scary at first, but everyone calmed down and the man was taken away. I was surprised to see that at this hour of 3:30 am, the town was still alive with tourist and locals on the streets. There is one street in downtown Vancouver that never shuts it store doors to anyone until everyone is off the streets.

We have stayed on the bay before in a Westin and although the views were pretty there at the time, there is a lot of construction going on near the water and we preferred the location of the Grand this time and will probably visit again in the future.

Loved it!

from VegasCanuck
We really enjoyed this all suite hotel. The building is quite modern (about 5 years old). I think it was designed as a condominium due to its small size (8-9 suites per floor). There are only 2 elevators from the lobby level which can slow things down at times. The suites are furnished in a modern contemporary style and the floor to ceiling windows are dramatic. We reserved a Grandview Suite (top two floors of the hotel - 30 & 31 floor) but it was not ready when we checked in at 4pm (disappointing) rather than wait, I took a 12th floor suite which had a small balcony. The room had a cute little kitchenette that would be quite useful if you planned ahead. This hotel is in a good location on Robson St near shopping etc but next time I would book a hotel on or closer to the spectacular Vancouver waterfront.

Comfort at a reasonable price in Vancouver!

from Hambagahle
A group of friends from Switzerland, my husband and I stayed at the Westin Grand in June 04. We were delighted with our suites and the location of the hotel. However there isn't much of a dining room -- but for breakfast there is a good Starbucks right across the street, and there are so many nice restaurants in Vancouver it really doesn't matter. It was great to have a sitting room as well as a bedroom.
The management was good too. We had a late flight to London and they gave us a very late check out which we really appreciated. I would strongly recommend this hotel!

Very Family Friendly

from A TripAdvisor Member
The Westin Grand is one of the few Starwood properties we have visited that go out of their way to accomodate families with children. For the price of a standard room, they upgraded us to a more spacious, corner suite to better accomodate our two teenaged children. The hotel is quite small and has only two elevators, however the helpful staff and convenient location make up for the drawbacks. Rooms are clean and nicely appointed.

exceeded expectations

from textravler1
arrived on july 3rd to the 10th. checked in, room was not yet ready. the manager treated us to drinks in the bar. our room was great. on the 26th floor, king suite. great value for 279.00cdn for room, parking and breakfast daily. super clean, great view, wonderful friendly staff. very helpful with reservations, things to do and places where locals go for drinks and dinner. i would stay there again. wonderful pool, gym, sauna etc. thanks to all the wonderful staff.

A very memorable birthday trip

from A TripAdvisor Member
We stayed at the Westin Grand for six nights to celebrate my birthday. We booked our trip through Alaska Vacations. The front desk could not find our reservation, even though I had a hotel voucher in hand with a hotel confirmation number (happy birthday). They did upgrade us to the Grand Suite on the 30th floor to make up for not having the reservation (HAPPY BIRTHDAY!!!!). I had asked them about a restaurant (The Beach House) that I had heard about and wanted to go to for my birthday. Less than 5 minutes later, my dinner reservations were booked! Needless to say, our room was great and the service was great!!! The only negative that I have is that the pool area is not big enough to accomodate the amount of people staying at the hotel. On the plus side, the hotel is in the middle of everything (i.e. great shopping and restaurants). For restaurants, try the Cafe Bellagio for Italian food and Cloud 9 for the most fantastic views of Vancouver. and the food isn't bad either! I will definitely go back!!!

"

from A TripAdvisor Member
As someone who travels frequently to Vancouver and often stays at Starwood properties, I can tell you there is nothing "Grand" about the Westin Grand.

For around the same money (probably less), do yourself a favour and stay at the Sheraton Wall Centre which has much nicer rooms and facilities. (Full size fitness centre for example). Like the Grand, it is also very close to downtown restaurants and bars. For a bit more money, the Westin Bayshore is also very nice and is close to scenic Stanley Park.

Do not be fooled by the "All Suites". The Suites are smaller than most hotel rooms even if they do have a door in between the bedroom and the Office Space. I found customer service to be very lacking considering the cost of a room. My stay the next night at the Raddisson in Richmond was a much better experience where the staff were quite eager to help you (for a fraction of the price).

Top Local Tips for Vancouver

Eating in Vancouver On the west side of Stanley Park is a restaurant, Sequoia Grill. Make the trip and be ready to be overwhelmed with great food and service. Try the local wines - suprisingly excellent!

Sighteeing companies There are several hop-on and off sighteeing companies that make a circuit around the city. Do NOT use the Big Bus company. They were consistently late between stops and had buses break down on the two days I used them.

Must try Brix restaurant in Yaletown Brix is awesome -- really cute and modern restaurant with a nice little courtyard. Our server was fantastic and the food was dynamite -- can't remember what it was called but I had a great seafood dish that had lobster, shrimp, etc. sauteed with herbs and maybe even curry, but it was "dry" (i.e. not a wet curry but dry-sauteed and was not sitting in broth). Very good wine list, too (the Alsace Riesling was great -- very dry and crisp, not sweet at all).

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Other names for The Westin Grand Vancouver Hotel

  • westin vancouver
  • vancouver westin
  • Address: 433 Robson Street And Homer - Vancouver - British Columbia - V6B 6L9 - Canada
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