Plaza 500 Hotel and Convention Centre

, Vancouver, Canada
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Plaza 500 Hotel and Convention Centre

, Vancouver
3 star

Rooms: 153

500 West 12th Avenue - Vancouver - British Columbia - V5Z 1M2 - Canada Hotel Website | | 604 873-1811
1 Traveller

Review - Plaza 500 Hotel and Convention Centre

Below par service
Submitted by: A Travel Library User in 12/10/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Young & Single
The hotel itself was reasonable quality and cleanliness. However, the hotel staff was not 3-star quality. They did not do a good job of making you feel welcome. The hotel's website stated they had a 24-hour concierge, but we found out this just consisted of the front desk staff. We had asked the staff's help in several occasions to find local restaurants, shops, etc.; however, they were not knowledgable of the area and its amenities. The staff appeared annoyed/inconvenienced whenever we asked their help.

In addition, the attending valet lost a piece of our luggage. We did not realize the luggage was not in our car until after we returned home in the U.S. After many inquiries to the hotel and the valet company, we still cannot locate the luggage. The hotel manager did not return our phone calls until 4 days after the incident. None of the hotel staff or manager have apologized for this unfortunate event. We have now filed a police report with the Vancouver police department.

Historical Traveller Reviews of Plaza 500 Hotel and Convention Centre

t stay at the Plaza 500 Hotel

from Amanda_Din
My husband and I had stayed at this hotel last April and were more than happy with. But we have just stayed there again on July 22 2006 and we terribly upset with our room and the staff. The toilet did not work in the room, when a person was sent up to fix it we were told to put our hand into the tank and flush it. Great. The next morning our fire alarm kept going off every 10 mins. When we booked this room we were with a wedding party and we were given the "best rate" possible, I went onto their website and booked a room, it was 4 dollars cheaper. Some group rate. The manager was suppose to deal with our issues at 1100am, he never showed up, we are still waiting to hear from him. Very unprofessional. Their restuarant is closed down due to renovations, there was no mention of that when we booked. When we checked out there were 2 other parties of people complaining about their stay as well.

Didnt like the area

from amber12345
Just returned from one night at this hotel. The staff was pleasant enough but when asked for restaurant suggestions was told to walk to lights and find one there. Well, the walk was not a pleasant one. Many homeless sleeping on the street. Didnt feel like it was a very safe place for women to be walking about. Most of the restaurants that we saw were take out kind of places. The hotel should have recommendations of nice quality restaurants on hand for their guests. In the morning I went to the hotel restaurant to get coffee and bagels and the person at the register was picking his ear of wax and then inspecting his finger. Turned me right off and out the door. As I explored across the street found a nice little inside mall with a food court. Wish I had been told about that when we asked.
We also asked at the front desk about internet connection and were told there wasnt any in the room. Well, we found it in the room and it did work.
The room itself was bright and clean. No balcony for us though.
I would probably not return to this hotel. I would prefer to stay closer to the attractions and restaurants.

Noise, Noise, Noise at the Plaza 500

from BeauMonde_7
We chose this hotel from Expedia and were expecting a more upscale hotel and room. This was not the case. The hotel and room were dated. The carpet had rips in it and there were stains in the bathroom. It was clean, but dated. However, the biggest problem was the noise.

There is constant noise in this hotel. First there was the fight in the room next door where we could hear every word. The hotel staff promptly sent security after a phone call to the front desk.
The bigger concern is the traffic noise and sirens. 12th and Cambie are two major roads in the City of Vancouver and traffic noise can be heard all night.

There are constant sirens. The hospital is down the street, the firehall is several blocks away and the main police station is located at the base of Cambie Street, making Cambie the main artery for police traffic.

We did tell the front desk staff of these issues and were told to fill out a slip, the manager would contact us. We did receive a letter from the manager stating that having open windows creates more noise (our windows were closed) and that all hotels are noisy.

There are many wonderful hotels in Vancouver and it is a beautiful city, worth seeing, but if you want to get some sleep do not stay at the Plaza 500.

No room for the Bride!

from A TripAdvisor Member
I stayed at Plaza 500 for a wedding. A block of 30 rooms were booked through this wedding. The brides room was not ready for her when she tried to check in at 4:00pm so she was off to her rehersal dinner, at 11:00pm she tried again only to find 1 queen bed in her room for 3 guests, she was originally told the room had 2 queen beds like everyone elses room had, i might add. When she spoke to the front desk they said they couldn't do anything for her. They did not have a cot or sleeping bag, they could offer her a pillow though. When her husband to be called to speak to a manager the manager's reply was "what do you want me to do go down there and make a bed for her!" The service was horrible and very dissapointing. The website pictures are not at all what the rooms look like.
Most of us didn't have a fridge or airconditioning. My room was missing an iron. There were hairs in the sheets and I had a very dirty face cloth in my bathroom. The tub had not been rinsed and had white powder on the bottom. Garbage under the bed. The non smoking room smelt like smoke, ash resedue was on the dirty face cloth in the bathroom. Not a great choice had we only read the reveiws before we booked.

Not great but OK

from RedZinger
During my stay in Vancouver I stayed at three hotels, the Plaza500 Hotel being the most expensive. I expected that it would have more deluxe accommodations than the cheaper hotels. Instead the room was exactly the same as the cheaper hotels I stayed at and the hotel provided far fewer ammenities. The desk clerks were unable to answer any questions I had about anything whether it was the Internet access ports in the rooms or what the gym facilities were. The room was clean and comfortable and the beds were very comfortable. We took the basic room with two queen sized beds. The room had a refrigerator, microwave, ironing board, and coffee maker. The hotel was apparently originally built without air conditioning and there was a stand-alone air conditioner placed in the corner of our room with large conduits attached to the window. There was both wireless Internet access and wired Internet access provided for a fee payable by the hour or the day. The hotel provided a breakfast for $15 per person and has an agreement with an exercise club across the street that allows use of the exercise machines. There is no access to a swimming pool. The Plaza500 Hotel operates a public parking lot and requires its guests to pay for parking at the same rate as the general public. Due to the fact that all the streets around the hotel have no parking, if you have a car you almost have to park in the lot. The only free parking is on a residential street four blocks away. I commented to the desk clerk that I was disappointed at the fee for parking and was told that it is standard to charge a fee for parking in Vancouver hotels. But the other two hotels I stayed at in Vancouver provided free parking. Then when I checked out, I found that I was not charged the parking fee. It's not a bad hotel but it's not likely I'll stay here again since I know of other, less expensive hotels, that pleased me a lot more.

Among the worst

from marygo
We stayed 4 nights as part of a wedding party. Our hosts had been shown a beautiful room, but the actual rooms were terrible. I wrote, "paid under protest" above my signature when I checked out. I also emailed the hotel my concerns, but they did not respond. Here is a partial list of problems:
- no sconces on the lights - bare bulbs! (complained & fixed)
- a big gob of hair on the "clean" towels, (complained)
- very stained carpet & upholstery
- no iron
- no working hair dryer (when we tried to use it, the entire unit, metal plate & all, came off the wall. We were testing it to see if we could loan the hairdryer we brought from home to another guest whose hairdryer also did not work.)
- when we complained about the lack of air conditioning, it was fixed, but then we got a call from maintenance at about 11 p.m. telling us not to actually use the air conditioning during the night because it would "mess up the entire cooling system for the hotel."

Several of our friends also stayed at this place and had similar complaints.

That said, the bartender was very nice as was the dining room staff at breakfast.

Friendly service and value-for-money

from A TripAdvisor Member
I just stayed at the Plaza 500 for a week. If you don't mind being out of the tourist centre (and it's only 5-10 minutes away by bus or the hourly hotel shuttle), it's a good place to stay. It wouldn't be good for people who want to walk out of their hotel room straight onto Robson Street. I was a bit concerned by a few of the reviews I'd read on here, but the hotel exceeded my expectations. My room was big, clean and well-furnished, with a large balcony with great views over the city. The staff were extremely friendly and helpful. - It's true that this isn't a 'full-service' hotel with 24 hour room service etc, but if you don't need that then in my view it's great value for money in Vancouver. I did use the room service around 3 times for dinner in the evenings and it was fine, and very quick.

There's a supermarket in the shopping centre across the street. I had no problem with traffic or air-conditioning noise - I was on a high floor, not a disadvantage here because even though there were only 2 lifts they seemed very quick. My only quibble is that there is hefty charge for internet access -Can$15 per day. Most of the hotels I've stayed in in Canada recently now offer free high speed or wireless internet access, it would be nice if the Plaza 500 did the same. But other than that, I would have no problem staying here again.

What Service??

from A TripAdvisor Member
What service is is exactly what you'll be saying if you stay there.
Firstly, the ad I read for this Hotel said they were affiliated with "Starwood Hotels". A complete falsehood. I could not redeem my corporate points as they seemed to never have joined the chain. Even when I questioned this there was an evaision of the question and almost rude expalnation. They have no bellmen, you have too get your own cart if you can find one, and are told not be too long with it as other guests need one as well.

The so called restaurant is only open for breakfast and has very poor selection of buffet unless you like cold food and stale breads, no room service until after 5pm and the only option for lunch was their pub which could not use because my son is underage.

The room was barely okay. Not enough towels for even one person and when asked for more was told they would "try" to get more. This did not hapeen until after 10pm in the evening.

I originally booked two evenings but checked out after one sleeples night listening to the pub noise and circulation fans below my room. To add insult to injury, they wanted to charge me for the second night without even staying there. Apparently it's the owners policy. If you book it, you pay for it even though they falsly advertised their association with Starwood.

I left the hotel and only paid $20.00 more at a real Starwood property. As they say you get what you pay for.

Management Response from A TripAdvisor Member
We are not associated nor affiliated with Starwood Hotels, and therefore do not advertise any relationship with Starwood Hotels.

Our hotel caters for adult and corporate travellers, as is advertised on our website and promotional material. Though our restaurant was closed for renovation, there are many family friendly restaurants in the hotel's vicinity should you have wished to have lunch with your son.

Our restaurant is still open for breakfast. We prepare all our hot breakfast items fresh, and to order. You most likely did not purchase the full buffet breakfast option. Our breads and fruits are of the highest quality, delivered and prepared on a daily basis. We do not serve stale breads.

We again reject your assertion that we advertise an affiliation with Starwood.

Plaza 500 Hotel review

from 99 Jones
We wanted a cheap but comfortable hotel in Vancouver and this fitted the bill. It's nearby City Hall so is well away from the main tourist places; this is reflected in the price we paid. The rooms are a reasonable size. Their main problem is the noisy air conditioning. It's a 15 minute walk to the stadium but the hotel is on a main street that has many buses running on it. Decent underground car park that you can stay in until 5.00 p.m. on your departure date. We ate in an Original Joe's bar a block away on Broadway. This was fine. There's a Starbuck's across the road also.

Great Hotel ....

from midnightbay
The Plaza 500 Hotel made for a really nice weekend in Vancouver. It's a comfortable distance from downtown (I guess about 1.5 to 2 miles). Every cab journey we took involved crossing the Cambie Bridge, which gives some great views of some weird-looking buildings and structures. The staff in the hotel were very friendly and helpful, the underground parking was good value at $8 per night and I can't really think of anything bad to say about the place. Maybe some people would prefer a hotel closer to the city centre but it was nice to spend time in a more quiet area.

Top Local Tips for Vancouver

Bustling Downtown Driving was easy into downtown. Once there, parking meters are $2 per hour until 8pm. We drove everywere and parking was easy. Was told we could take bus, but didn't bother. Loved the shopping at night, shops open past 7pm, and the availability of clubs, bars, music spots, theatre and comedy. Easy city to follow on maps (provided at hotel), well defined, very easy to get around.

Vancouver Aquarium This aquarium is a bit on the expensive side ($20pp), but we thought it was worth it. The sea mammals are the best part--the beluga whales, the seals, and the otters were beautiful and fascinating. We really enjoyed the experience. Two words of warning, however--the dolphin and beluga shows are outside, rain or shine, so take your slickers and umbrellas. Also, the cafe has a lot of options, but they are pretty expensive ($25 for 2 cheeseburgers, 2 cokes, 1 order fries) and it is located outdoors as well. It is covered by awnings, but the table and chairs still get very wet from blowing rain and leaks.

Vancouver Aquarium This aquarium is a bit on the expensive side ($20pp), but we thought it was worth it. The sea mammals are the best part--the beluga whales, the seals, and the otters were beautiful and fascinating. We really enjoyed the experience. Two words of warning, however--the dolphin and beluga shows are outside, rain or shine, so take your slickers and umbrellas. Also, the cafe has a lot of options, but they are pretty expensive ($25 for 2 cheeseburgers, 2 cokes, 1 order fries) and it is located outdoors as well. It is covered by awnings, but the table and chairs still get very wet from blowing rain and leaks.


Other names for Plaza 500 Hotel and Convention Centre

  • plaza 500 vancouver
  • plaza 500 hotel
  • Address: 500 West 12th Avenue - Vancouver - British Columbia - V5Z 1M2 - Canada
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"Below par service" - A Travel Library User

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