Plaza 500 Hotel and Convention Centre, Vancouver, Canada

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Plaza 500 Hotel and Convention Centre, Vancouver

Traveller Reviews

Rating

1.0/10

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Official Contact Details - Plaza 500 Hotel and Convention Centre

Address: 500 West 12th Avenue - Vancouver - British Columbia - V5Z 1M2 - Canada
Phone: 604 873-1811
Email:
URL: http://www.plaza500.com/
Official Website:
Hotel Class:
Rooms: 153

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"The hotel itself was reasonable quality and cleanliness. However, the hotel staff was not 3-star..."

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Reviews - Plaza 500 Hotel and Convention Centre

1 review (Showing 1 - 1)

Rating:

1/10

Below par service

Submitted by: A Travel Library User in 10/12/06

Age Group: 26 - 30
From: United States
Traveller type: Young & Single

The hotel itself was reasonable quality and cleanliness. However, the hotel staff was not 3-star quality. They did not do a good job of making you feel welcome. The hotel's website stated they had a 24-hour concierge, but we found out this just consisted of the front desk staff. We had asked the staff's help in several occasions to find local restaurants, shops, etc.; however, they were not knowledgable of the area and its amenities. The staff appeared annoyed/inconvenienced whenever we asked their help. In addition, the attending valet lost a piece of our luggage. We did not realize the luggage was not in our car until after we returned home in the U.S. After many inquiries to the hotel and the valet company, we still cannot locate the luggage. The hotel manager did not return our phone calls until 4 days after the incident. None of the hotel staff or manager have apologized for this unfortunate event. We have now filed a police report with the Vancouver police department.

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