Century Plaza Hotel And Spa Vancouver

Great location, fair price, so-so service. It would be an OK experience if not for an "unfortunate incident": somebody broke into our car in the garage. The hotel takes money for using the garage but refuses to take any responsibility for providing their guests with safe parking since the garage considered to be the city property. The police did not even care to show up. And nobody (except us) was surprised because, we were told by the staff, these incidents happen quite often. It cost us only couple thousand dollars, freezing way home with no window, and "happy" memories of the stay. So, never again!

When we arrived for an overnight stay, the parking garage tipped us off about the quality of the hotel. It's grungy and rundown, and unattended -- as some poor soul discovered on Sunday when their car was broken into. But that’s just the beginning. We were three adults. The renovation of the lobby looks nearly complete (and it is really modern and nice), the hotel is a perfect location, and the bar (they told us) had only recently opened. We had good experiences in these areas. The room, though, was pitiful. It looked like a worn out Motel 6. The furniture was stained and worn out. The carpet was bordering on threadbare. The kitchen was completely unstocked with anything. No dishes, utensils or coffee/tea. The cabinets were recently painted over so they looked awful to boot. There was no air conditioning either, and from our floor the air conditioning units on surrounding roofs were loud all night long. We had to ask not once, or twice but FOUR times during an eight hour...... Read more

Nicely decorated hotel with clean, comfortable rooms and bathrooms. Good room service and in-hotel bar/restaurant. Nice location--short taxi ride to downtown. Only caveat was at check-out--lots of added fees/taxes/expenses that we were not told about. Otherwise, it was a great stay!