Century Plaza Hotel and Spa

, Vancouver, Canada
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Century Plaza Hotel and Spa

, Vancouver
4 star

Rooms: 236

1015 Burrard St - Vancouver - British Columbia - V6Z 1Y5 - Canada Hotel Website | | 604 687-0575
444 Traveller

Reviews - Century Plaza Hotel and Spa

Garage theft
Submitted by: Olga in 27/08/07
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Mature Couple
Great location, fair price, so-so service. It would be an OK experience if not for an "unfortunate incident": somebody broke into our car in the garage. The hotel takes money for using the garage but refuses to take any responsibility for providing their guests with safe parking since the garage considered to be the city property. The police did not even care to show up. And nobody (except us) was surprised because, we were told by the staff, these incidents happen quite often. It cost us only couple thousand dollars, freezing way home with no window, and "happy" memories of the stay. So, never again!

Terrible terrible
Submitted by: G in 10/08/06
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Gay
When we arrived for an overnight stay, the parking garage tipped us off about the quality of the hotel. It's grungy and rundown, and unattended -- as some poor soul discovered on Sunday when their car was broken into. But that's just the beginning.

We were three adults. The renovation of the lobby looks nearly complete (and it is really modern and nice), the hotel is a perfect location, and the bar (they told us) had only recently opened. We had good experiences in these areas.

The room, though, was pitiful. It looked like a worn out Motel 6. The furniture was stained and worn out. The carpet was bordering on threadbare. The kitchen was completely unstocked with anything. No dishes, utensils or coffee/tea. The cabinets were recently painted over so they looked awful to boot. There was no air conditioning either, and from our floor the air conditioning units on surrounding roofs were loud all night long.

We had to ask not once, or twice but FOUR times during an eight hour period to have linens brought up for the sofa bed. The guy at the desk apologized that he “misdelivered the linens to another room.” How do you take stuff to the wrong room when they've asked for it FOUR times?

Upon unfolding the sofa bed, or attempting to, we discovered it was lashed together with cord. Once we undid the knots, we found out that the frame was broken. Hence, the cord keeping it together. The guy at the front desk then brought up a rollaway cot, which was equally terrible. A thin mattress through which you easily felt the support rod in the frame of the rollaway. He referred us to the manager Angel who would be on duty in the morning.

We went down in the morning and she absolutely refused to compensate us, not even a voucher for breakfast in the restaurant. She insisted that the hotel 's web site doesn't advertise that the room has a sofa bed (go look: it does), and that we shouldn't have counted on having that available -- even though we reserved the room for THREE adults. Please, don't make assumptions about who is sleeping with whom.

We found out the next day, from one of our fellow travelers in another room (who ironically had great service and a good room), that the night manager who should have been on duty the night before to address our issues was actually out at a bar flirting with one of our friends. So much for “on duty "!

Later in the day, we went back to talk to her again. She did apologize and said the room was unacceptable, and that she would talk to the owners/managers about how to resolve this. It's two days later and we don't have an answer yet. We didn't sign the credit card receipt either so we can dispute it with Visa.

This level of service is abysmal. The staff has an attitude or is inept. The quality of the rooms is pitiful. If you're going to renovate a hotel, then close it down and get it done, and re-open with a staff ready to treat their guests in accordance with the quality of the property you present. Right now, it isn't up to snuff. This hotel is a no-star loser and nothing more.

Perhaps once the renovation is complete, and if the staff receives training on how to honor a customer 's needs -- or if the ownership of the hotel gets a clue about how to earn business not just suck people 's money away -- this would be an awesome place. Until then, management needs to go back to Business 101 and learn how to operate properly.
Private and clean
Submitted by: Jessica Kerber in 02/06/05
  • Age Group: 18 - 25
  • From: United States
  • Traveller type: Young Couple
Nicely decorated hotel with clean, comfortable rooms and bathrooms. Good room service and in-hotel bar/restaurant. Nice location--short taxi ride to downtown. Only caveat was at check-out--lots of added fees/taxes/expenses that we were not told about. Otherwise, it was a great stay!

Historical Traveller Reviews of Century Plaza Hotel and Spa

Good hotel, good price

from Xplorer80
I stayed at the Century Plaza with my girlfriend during the Halloween weekend of 2004. The price was very reasonable, which was around $80 U.S. dollars per night. This all suite hotel has rooms that are spacious and clean. The kitchen is a nice ammenity, however, we did not use it since we ate out or ordered room service. The location was very good. You can walk to any of the major attractions in the downtown peninsula including, Robson Street, Yaletown, and Stanley Park. If I was to return to Vancouver, I would probably stay here again.

Good value for money.

from PegBro
Spent two nights here. Good downtown location, took airporter from the airport. Spacious room. 2 double beds, although there was only two of us. Fridge, microwave, iron and board, tea and coffee making facilities. Great view over the harbour.
Pool was fine, although men's changing room closed for decoration. Steam room in ladies changing room.
Very friendly staff, advised us of best way of getting around Vancouver.
Good breakfast.

I went on most of the ratings shown here but was very disappointed

from A TripAdvisor Member
We had booked 2 nights in a one bedroom suite with two beds and a pull-out couch as there were 5 of us. The beds turned out to be single and so we had to ask for an extra bed to be brought to the room. In the bedroom the window which was waist height slides open fully and there is a sheer drop outside so we had to try to wedge it closed so my 6yr old wouldn't open it. It was lethal. The mattress on the sofa bed was old and the springs which were large dug into our backs so we had to take turns to sleep on it as it was so uncomfortable and we had to try to pad it out. We were so jet lagged and it was late when we arrived so we didn't think about changing rooms. The next day we complained and they said they were fully booked and couldn't promise a different room so we told them we were leaving and wouldn't pay for the 2nd night. They rang about 15 mins later and said they would upgrade us to a lovely suite but I'd already found alternative accommodation elsewhere. When we checked out they apologised and said the mattress was inexcusable and that we weren't supposed to be in that room with children anyway (probably because of the window). It is old and shabby and I wouldn't ever consider staying there again. It looks nothing from the outside and also the fumes from the street came in during the night through the lounge sliding balcony doors which were poorly fitting, even though we were on a high floor. Avoid at all costs.

t often write good reviews but..

from A TripAdvisor Member
Booked three single rooms. Rooms were on a high level with terrific views, they were also spacious, each included a king sized bed, fridge + microwave and with mine, a fairly large study. The rooms were clean, fresh and the furniture seemed fairly new. We didn't try the pool-spa but we liked the restaurant and night club. The staff were very friendly and helpful and the downtown location was ideal for us. Difficult to find fault.

Not too bad

from A TripAdvisor Member
This hotel has a good location at a fairly affordable price. With the higher-priced Sheraton and the Sutton hotels not too far away, you would have to expect fewer luxuries at this price range.

The room I had was fine. It was spacious and well appointed. Unfortunately, I was there in the middle of a Vancouver heat wave (if such a thing really exists!!) and the lack of air conditioning was a bit of a problem. The noise from the air conditioning systems that cool the lobby, restaurants, spa etc, that were a few stories below my window, was exceedingly loud. It meant for a hot, uncomfortable night with the windows closed.

However, weather like this isn't all that common in Vancouver, and if it's not too hot, I woudn't worry about staying here again. Sure, if money was no object I'd stay elsewhere, but for me, cost + location = the Century.

A nice stay! I must say

from rchilde
We had a pleasant experience at the Century. Our room was on the 24th floor facing downtown, the harbour, and the mountains. What a view! The room was pretty large with a kitchenette complete with micro and refer (which was nice for leftovers). This was a pleasant surprise, considering our last stay here where we had to complain for 3 hours b4 they upgraded us to a 1br suite. My only complaint this time was the temperature of the room. No AC! But then again, how often do you get to use an AC in Van City?

Hit or Miss

from sarah05
The first time I stayed here I loved it, we had a 1 bedroom suite with a balcony and a great view. However the second time I stayed here (January 04) it was a much different experience. We wanted a non-smoking room but the room they gave us stunk of smoke and had ashtrays left in it. They moved us to a second room which was smaller and still smelled of smoke. Finally the third room was smoke-free, however it didn't even have a mini-refrigerator, which was advertised on their website. The rooms definitely are not how they look on their website. The location is good, within walking distance to restaurants and nightlife in downtown Vancouver, but rooms are hit or miss. If I go there again I will spend the extra money to get the suite.

a place to sleep

from A TripAdvisor Member
Iam a regular at the ST Pauls hospital and require accomidations close to the hospital. The first one I stayed was the BURRARD let me tell you the Century Plaza is a 5 star compared to that. But like other I have also noticed my room run down. The water and air conditioning is a big problem. I recall one nite around 2am my son went to the washroom and the toilet plugged making a huge mess and had the maintanaince man ythere until 3:30 am. I had an early appointment at the hospital and was not happy. The pool area has been under construction and the receint visit I noticed that in 3 months NOTHING had been done it was still under construction. The staff is very helpfull and polite the food is good as is the entertainment. I will continue to stay here as if your there for medical reason or at ST Pauls hospital (accross the street) you receive a discount. Iam retirning to Vancouver in early April and only hope that the pool area is completed and much of the repars are done. If not then I may start looking for other accomidations.

Comfortable, Spacious and freindly

from A TripAdvisor Member
We booked our trip on the hotel website and asked for a one bedroom suite which gave us the best value, travelling with 2 children. Hotel is centrally located, room was spacious,clean and staff were extremely friendly.Kids loved the pool and wife adored the spa. All i can say is excellent value for the money we paid

Value for Money

from A TripAdvisor Member
Went for a weekend, got a great deal from their website. The one bedroom suites are spacious. Due to the bad weather could not go out much. The spa was just great, the seafood restaruarant had great food, even went for some comedy...the club downstairs is pretty cool. Could not have had a better time for the money we spent, will definately be back!

Top Local Tips for Vancouver

Granville Island Take the Ferry from the end of Howe Street, we walked over the Granville Street Bridge and it took about 45 minutes to walk to Granville Island, the Ferry cost $2 and takes about 7 minutes.

Miserable Have taken a few trips in taxis in vancouver - why are the taxi drivers soooo miserable? They live in a great city, most of their customers seem happy. On the other hand cab fares are quite cheap...

Exchange Rate Exchange the American Dollar at the border or you will pay up to 10%


Other names for Century Plaza Hotel and Spa

  • century plaza vancouver
  • century plaza hotel
  • Address: 1015 Burrard St - Vancouver - British Columbia - V6Z 1Y5 - Canada
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