Chateau Jasper Hotel

, Jasper, Canada
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Chateau Jasper Hotel

3 star

Rooms: 119

96 Geikie Street - Jasper - Alberta - T0E 1E0 - Canada Hotel Website | | 780-852-5644
164 Traveller

Reviews - Chateau Jasper Hotel

What a dump!
Submitted by: RB in 08/06/06
  • Age Group: 51 - 60
  • From: United States
  • Traveller type: Mature Couple
What a dump!

To call this property a chateau is a blatant falsehood. Chateau Jasper is not just overpriced—it is misrepresented, billing itself a luxury accommodation. No effort has been spared by the management to economize—at the expense of their guests.

The property appears to have been built in the 1960s to mid-70s, and there has been no attempt to maintain the motel. The carpeting on the elevator door is ripped at the threshold, causing a tripping hazard. The room's furniture appeared original to the building, showing many scratches, chips, and stains. The bathroom has never been updated—the faux-marble counters are very low, a style popular 30-40 years ago, but one which requires a person of average height to bend uncomfortably to brush their teeth or wash their face. The tile is cracked and dirty, and grout has been replaced in spots by white caulk; the plastic walls of the tub are scratched and worn. The porcelain trays holding shampoo, etc. are chipped, and the small towels are shabby. The beds were firm and comfortable, but the bedding was very tattered. Adding to the décor were patched and unpainted holes in the hallway walls.

The air conditioner didn't work; the maintenance man told us the units were so old that parts were no longer made. He replaced a drive belt with an O-ring as a temporary expedient; the air conditioner rattled all night, making it difficult to sleep. We asked the front desk staff if our room was unusually problematic, and they responded that it was the same as all the others.

During our two-day stay, the fire alarm went off randomly, and the front desk staff didn't know why—this seems a regular occurrence; see the other TripAdvisor ratings. There was no hot water for a day.

We booked through Orbitz, which rates Chateau Jasper a 4-star property. Orbitz's description of the property (written by the hotel itself) is simply untrue:

"Within the town site of Jasper, we are the only 3-Diamond AAA/CAA award winning property. (NOT TRUE—THERE ARE SEVERAL) We offer fine accommodations and amenities (UNTRUE) complemented by personable staff who always extend a warm and sincere welcome.
Each of our 119 deluxe guest rooms and suites are beautifully appointed (UNTRUE) and retains the charm you would expect to find in a home in the majestic Rockies. (YOU'D HAVE TO THINK MOTEL 6 CHARMING—IT'S AN UPGRADE FROM CHATEAU JASPER).
Enjoy dining in Sorrentinos Dining Room or unwind after a day of skiing in our indoor swimming pool and whirlpool spa.
We are certain that the Chateau Jasper standards of service will bring you back time and time again."

In my opinion, Orbitz and other travel agents are complicit in this fraud, perhaps because of fat commissions paid by Decore Hotels (their other Jasper properties are dumps, too—look at user ratings at TripAdvisor and other sources). The four-star rating on the Orbitz site is a barefaced lie; of the four photos posted on the site, only one is of a guest room, and the photo is dark and carefully contrived to hide an appalling lack of maintenance and cleanliness. I've posted photos, which actually make the room look much better than it is. Chateau Jasper appears to survive on unsuspecting tour groups (whose operators must be able to negotiate dirt-cheap prices for this hovel), as well as individual tourists. Repeat customers must be desperate, intellectually bereft, or perhaps nonexistent.

The falsification of Chateau Jasper's quality points out the uselessness of travel guides like AAA/CAA (which gives the property a 3-star rating), the self-serving distortions of ratings at online travel sites like Orbitz, and the importance of unbiased user ratings. Had we looked at TripAdvisor first, we never would have booked this dump.
1 out of 1 reader found this review helpful

Top Local Tips for Jasper

Bears Black bears spotted on the 93A and Maligne Lake road but don't be stupid like some people we saw getting out of their cars and standing in front of and with their backs to the bear for photos. The bear was less than 10 metres from our car eating berries.

Train station to hotel! Book your FREE shuttle to the hotel, but find out where the van will be parking -- there are two sides to the train station and two parking lots. And don't be surprised by the pick-up truck that arrives to take all the luggage. And don't worry as the guys are amazing. They remembered which bags belonged to us in spite of there being many other guests on the shuttle.

Ski Hire hire stuff in town and not at marmot basin as its cheaper


Other names for Chateau Jasper Hotel

  • jasper chateau hotel
  • chateau jasper
  • chateau hotel jasper
  • Address: 96 Geikie Street - Jasper - Alberta - T0E 1E0 - Canada
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