Chateau Louis Hotel and Conference

, Edmonton, Canada
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Chateau Louis Hotel and Conference

, Edmonton

Rooms: 148

11727 Kingsway - Edmonton - Alberta - T5G 3A1 - Canada Hotel Website | | 780 452 7770
59 Traveller

Reviews - Chateau Louis Hotel and Conference

1/10
The never cleaned from the last
Submitted by: Chris in 23/06/07
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Business Traveller
We were going to stay here since we had a meeting in their conference rooms the next day but having stayed there 7 years before, I was a little unsure about this place so we paid a lot to have a newly redone king size room. It looked impressive when we first went in with the flat screen TV, leather furniture and granite counter. However, I wondered when there was an used bottle of shampoo in the shower but thought, "maybe they just missed it." We went downstairs for a mediocre meal on tablecloths with crumbs on it.

When we went back to our room and pulled the sheet back (having taken off all the throw pillows) the pillowcase and sheet had obviously been used by a former "guest" who had left hair on the pillow. We phoned for someone to come and 20minutes later the night watchman came with a queen size sheet. At first it was obvious he didn't take our word but turning the pillow over noticed there was blood on the pillow. He then tried fitting the queen set on the king bed but with little success. He said that he couldn't do much else as no one knew where the king sheets were kept. He phoned down and eventually said we could move “if we wanted” and found the only other "possible" room up a floor. He seemed offended when we said that we wanted to check it out before we would just take the new keys and phoned down to the front desk to state his unbelief. So moving rooms after midnight, we went to the very dated "Jacuzzi room" where he checked the bed and quickly left. We went into the bathroom and there was hair on the sink, floor, and toilet. That was enough we were leaving. When we went downstairs to the front desk to check out the "host" just said "yeah whatever, but we have no other rooms”.

There was no offer to help us find somewhere else and there was no apology. I will NEVER go back and I strongly suggest that no one stay at the Chateau Louis.
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Other names for Chateau Louis Hotel and Conference

  • chateau louis hotel
  • chateau louis edmonton
  • Address: 11727 Kingsway - Edmonton - Alberta - T5G 3A1 - Canada
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