The Westin Calgary Hotel

, Calgary, Canada
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The Westin Calgary Hotel

4 star

Rooms: 525

320 4th Avenue Southwest - Calgary - Alberta - T2P 2S6 - Canada Hotel Website | | 403 266 1611
390 Traveller

Reviews - The Westin Calgary Hotel

Historical Traveller Reviews of The Westin Calgary Hotel

A Must-y stay

from canadabanada
I stayed on a business trip in January. When we got to our room it smelled very musty. We asked for a complete bedding change, then went off to our meeting, at 10 pm when we returned to our room it still had not been done.
We called front desk and again repeated out request fro a "complete" bedding change.
The bed skirt was stained very badly and there was a stain on the bed covering So we could tell they had not changed everything.
1/2 hour later, we went to our room and only the sheets had been changed. After calling the desk, the maid came to our room and wanted to know " what was our problem?" Very rude. We explained what we wanted changed. Well it never did get done, and we ended up just putting up with the musty mildewy smell for the rest of our stay.
After going home, I emailed the hotel to lodge a complaint and got no response for over a month, finally I emailed the new york office and got a response. They did try to make amends, but clearly thought sleeping in mildew was ok!
Now I love the westin in Ottawa, and Vancouver. but this one was not so good, the sandwiches they served my business group were hard as rock and rather icky.

t Do It!

from tiffani_in_vancouver
Don't stay here if you're used to 4/5 Star hotels.

I'll try to make this quick ...

Service - horrid
Rooms - mediocre

Two things you want out of hotel and they were at their worst when we stayed there.

We stayed for one reason only, we were in town for a concert. Wanted to get tickets to the concert, did the concierge help? NO! We had to go into the business centre on our own and scout out tickets ourselves. Concierge wouldn't budge on the no helping as well. Did we go to the concert? NO.

We were so upset and unsatisified with our stay there, we cut our trip to Calgary short by one day and even paid the extra $459 it cost to get us back to Vancouver early. THAT is how bad it was there.

IF you're used to good service of a 4/5 Star hotel, I honestly would not recommend the Westin Calgary.

Good hotel for the price - good service

from MulberryCreek
We booked this hotel using Hotwire and received a great price.

Access to the pool and excercise room located in the second tower was a little inconvenient. Pool and excercise area were very clean.

Staff members were very helpful.

An older hotel; the rooms were a little small but adequate. We we did not spend much time in the room with so much to do and see within walking distance of the hotel. The Heavenly bed was excellent.

Great Location

from Beaverton
This hotel is conveniently located in downtown within walking distance of Chinatown and other attractions. Prince's Island at the back is beautiful. During lunch time, the office crowd can be seen jogging there.
There are 2 towers in this hotel and the swimming pool is located in one of the tower. That makes it very inconvenient walking through the lobby in your wet swim wear if you are not in the same tower as the swimming pool.
It also has a secured parking that you need to get in from the back of the building. The inconspicous signs at the garage entrance means you might easily miss it.
Our room is nicely appointed in the usual Westin way. Nice heavenly beds and sheets. The room is very clean and what you would expect from a Westin.
For the price we paid, we certainly felt we got great value for the money.
I would certainly recommend this hotel for its great location, great value and great reputation.

Great time!

from scorpiogirl
We got married in July and decided to go for really short
'minimoon' to Calgary. After checking the several websites, we decided to book a room at the Westin downtown. Upon arrival I mentioned to the receptionist that it was our 'honeymoon' and if it was possible to get an upgrade? Without hassle he gave us one of the suites for the same price.

It was wonderful, really big with comfortable furniture, the heavenly bed and a beautiful bathroom. It also had a balcony, but due to the noise of all the airconditioners of nearby buildings (plus the traffic) and the lack of patio furniture, we didn't use it too much. The other thing that we weren't too crazy about was the fact it was a smoker's room, and we're non-smoking.

We loved the rooftop pool and work out area and the fact that the hotel is located within walking distance to Eau Clair Market and Princess Island.

Just a little note: if you become a preferred Westin-member, be aware you'll receive a lot of junk e-mail...

But overall we had a wonderful stay here!

Nothing Special

from JohnEverson
Stayed for two days during Stampede, and got what we paid for - a bog standard no-frills downtown hotel. One minor annoyance was that there was some sort of convention going on at the hotel, and the staff were so busy sorting this out that we felt as if we were "in the way". No real complaints though.

Overpriced, Underwhelming

from SpringTexasUSA
This place is very pricey but does not live up to Westin quality. I've stayed at other Westin's before and enjoyed them thoroughly (especially the one in San Antonio, TX), so I thought that I couldn't go wrong with this one. This hotel was old, tired, and not very well maintained. The elevator operates by inserting an active room key - sometimes this works, sometimes it doesn't. My room was very small - so small that I didn't even have a bath - just a shower stall. The hotel restaurant was expensive (of course) and the food was good but not great and certainly not worth the money. Oh, the breakfast was so poor I decided to walk to the Hyatt each morning to eat breakfast at Thomson's (really tasty). To be fair the hotel does have a very good pool and exercise room, and the staff are extremely freindly and helpful (my report is not a reflection on them in any way). Do yourself a favor and stay at the Hyatt or Sheraton EauClair.

Not worth the price

from A TripAdvisor Member
We stayed there while attending a conference. The info we received on lodging said the Westin had balconies. Our reservation stated that we did. In reality they only have a few and they have a hefty price tag. It's not worth the price but it is close to convention facilities. The beds are over rated and the sheets don't cover the whole mattress. Parking is also extra. All but one of the staff we encountered were very friendly and courteous. I would not stay there again.

Not a place for kids!!!

from disneyvacationer2005
We checked into the Westin on a Friday afternoon for a conference. Check in was quick, but we were in a room in a tower separate from the parking area. We had to take an elevator to the parking garage, then haul our bags through the lobby to a different tower. It took a long time, but our kids loved the elevator rides! And parking was about $10 per day - the lot was very crowded because of the conference, and we got the last spot!

It would have been a great place for just my husband and myself - but certainly not the best for children! Meals were quite expensive - to order a burger from room service was over $26! It is very close to the Old Spaghetti Factory, but it is sometimes nice to have more choice in the hotel.

The pool is okay - a little cool. You have an amazing view of the city, as it is on the top floor.

Would we stay again? Not with our family! There are many other family friendly spots in Calgary. If there was a conference there again, we'd return, but it wouldn't be our first choice!

t expect too much

from cokerbud
The Westin Calgary appears to be an older property but had nice rooms and is convenient to the airport. Do not waste your time making reservations at the O.N. Bar and Grill located in the Hotel. My experience was the service was what would be expected at a fast food restaurant and complaints about the service are ignored. The food was o.k. but way overrated. If this is the best restaurant Calgary has to offer I need to open a restaurant in Calgary.

Top Local Tips for Calgary

Use Hotwire I have used hotwire for several of our hotel/motel stays in many parts of Canada and the U.S. and never been disappointed with their selection. As long as you know what area and what quality (2,3,4, star properties) you prefer, you are usually going to get a better deal than anything expedia or other internet travel companies can offer.

Shops are hidden !! Most of the shopping area is within office are spaces, all connected via the 15ft walkways between the buildings to save crossing the roads outside in the winter months.

Banff Make a day trip to Banff! Only an hour away and has great sites in the mountains! Don't miss it......


Other names for The Westin Calgary Hotel

  • westin calgary
  • calgary westin
  • Address: 320 4th Avenue Southwest - Calgary - Alberta - T2P 2S6 - Canada
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