The Carriage House Inn Hotel

, Calgary, Canada
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The Carriage House Inn Hotel

, Calgary
3 star

Rooms: 165

9030 Macleod Trail South - Calgary - Alberta - T2H 0M4 - Canada | 403 253 1101
64 Traveller

Reviews - The Carriage House Inn Hotel

2/10
Incompetant Receptionist
Submitted by: Tam in 09/07/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
The Hotel is very nice and has good facilities for a family, however this has been let down with the staff that is employed there. We stayed at the hotel for 4 nights and asked for extra pillows after the first night, it took them another 3 times of asking before we got them. On checking out i paid the normal way though my bank account and thought nothing of it. It wasn't till I returned to the UK that I noticed a transaction pending of over £440 on my account on top of the one that I paid for, both were made by the hotel. On speaking to the duty manager (Alex) he informed me that receptionist did make an error but it was recitified straight away and that it was my Banks problem now and not theirs. He wasn't very helpful and continued to say it was the banks problem. As this was 4am in Canada I decided to wait till the Assistant Manager (Keith Grainger)was available. On ringing Mr Grainger all I managed to say was my name and where I was phoning from when he HUNG UP!!!! What annoys me the most is that the receptionist never had the decency to inform me that she had made a mistake in the first place and that Alex and Mr Grainger cannot accept responsiblity for her actions. And the poor customer relations that both managers have shown. The hotel does have some good facilities and my children were never out of the pool, but let down by three inept people!!
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1/10
Unsecured and irresponsible
Submitted by: Roland Lemire in 09/06/05
  • Age Group: 31 - 40
  • From: Canada
  • Traveller type: Business Traveller
I was a guest in your hotel for a weekend. I was not impressed with your parking lot security as I found my trunk stolen directly from there. I realize your hotel is not at fault for the theif, but I do feel that your lack of proper security caused this event to take place therefore making a complete mess of the weekend and the next year while dealing with this loss. I do not believe that I can stay in a hotel with such lack of respondsibility for their guests. I have learned to check with other hotels and ensure that they have video cameras and trained personell on staff prior to bboking a room. I suppose that you could say that your hotel has definatly taught me a lesson and made me open my eyes to the reality of having a safe secure place to stay when I'm staying out of town.
8/10
In and out
Submitted by: Sheldon Hannah in 29/04/05
  • Age Group: 26 - 30
  • From: Canada
  • Traveller type: Business Traveller
The room's and the service is always great and it is convenient when I have business appointments to meet in your convention centers. I haven't stayed lately due to the fact I have kids and they would like to go on the water-slides.
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Other names for The Carriage House Inn Hotel

  • carriage hotel calgary
  • Address: 9030 Macleod Trail South - Calgary - Alberta - T2H 0M4 - Canada
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6.8/10

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