Sheraton Deira Hotel and Towers

, Dubai, United Arab Emirates
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Sheraton Deira Hotel and Towers

, Dubai
4 star

Rooms: 224

Al Muteena Dubai - Dubai - 5772 - United Arab Emirates Hotel Website | | 0971426888888
206 Traveller

Reviews - Sheraton Deira Hotel and Towers

6/10
Disappointed
Submitted by: Michael in 15/10/08
  • Age Group: 51 - 60
  • From: Australia
  • Traveller type: Family Traveller
Despite having a nice room, excellent breakfast meals and staff, a perfect pool area we came away disppointed..
This was due to returning to Perth in Australia to find that the hotel had deducted some $576 from my Mastercard account (authorisation only) without my consent. This apparently is hotel practice but should have been clearly explained to us on the night we arrived and I decided reluctantly to give my Mastercard details as security for room bar etc expenses. When I duly paid a small amount in cash on leaving the hotel the amount deducted should have been returned to my Mastercard account. Three days on and the amount is still showing as authorisation only. We also went without toilet rolls for two days and relied on supplied tissue boxes due to a stockout at the hotel.
Otherwise we had another good stay in Dubai, a city we have stayed in now three times but would hesitate to return to the same hotel in the future which is a pity as the staff generally in the restaurant and pool area were excellent. Communication is very important at all times and this time it fell down badly.
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Historical Traveller Reviews of Sheraton Deira Hotel and Towers

Amazing hotel!

from WOLF_CUB
So - there have been mixed reviews about this hotel - personally I loved it - been to Dubai 3 times and stayed in 3 different hotels- this was my favourite!
We were travelling as a couple in our 20s and looking for a central base.
Cabs are cheap in Dubai so you can stay pretty much every where and get around cheaply - but I feel staying away from the Sheik Zayed Rd is also a bonus as the traffic there or near it is a NIGHTMARE during rushour.

We checked in and were upgraded to a honeymoon suite as the hotle wasnt full!
We arrvied approx 7am so our room wasnt ready - however the staff had it cleaned and prpared within 1/2 hour!
We were giving wine and fruit (changed daily) which was a ncie touch.

The rooms are basic but adeqauate and spacious - they have all the amenities you could want and if there is anything else you need (we wanted a bigger ironing board) you can phone down and it will be sent up within minutes - free of charge (this inc any toiletires you may have forgotten/ run out of)

We had planned to eat out at different hotels and restraunts during out stay - but on the 1st night (due to being to tired and shopped out) we decided to try the buffet in the hotel - it was AMAZING!
We ended up eating there every night bar one!

The food was great value for ££ - dinner was costing us approx £30 for two (inc soft drinks) - a similar meal at the Hyatt Regency cost approx £70 - and the food wasnt as of a good standard.

Breakfast was equally as fab! So much variety and great that you can still get a Halal full English!

The pool area is nice - pool itself is fairly small (as with most roof top pools in Dubai - but this was bigger than the one the Hilton has for example) but we had it to ourselves most days and the swim up bar is a nice touch!
So - YES you can hear and see the planes above you - some are louder than others - but I have to say it totally did not bother us - in fact when I had my I-pod on I couldnt hear them at all!
It may bother some people though - we thought it was actually quite interesting watching them fly over!! Each to their own though!

The staff are all so helpull and pleasant - even by Dubai standards - they could not do more for you - special mention toour waitres SUSAN - what a lovely lady!!!
Even the manager comes to personally speak to you each day to check you are enjoying your stay and to see if there is anything he can assist you with!

Overall the friendly and welcoming atmosphere along with the great food made our stay perfect - we will 100% be returning next year!

The suites are fantastic

from quixotic_spider
We stayed at this hotel for our honeymoon and found it great for service, comfort and location. We booked a suite at the hotel, but were given a standard room to begin with by mistake. The standard room was quite small and I wouldnt recommend this. When we given our correct room, it was absolutely fantastic. Extremely luxurious and definately what you would expect from a 5 star hotel. It is in a great location for travelling both to Jumeira beach and the shopping areas, and the staff are very very friendly.

Good for a stopover.

from Planenut
This hotel is ideal if you are on a short stopover in Dubai and want a reasonably priced hotel with a good room and excellent breakfast. It is close to the airport. We were in the hotel reception in 45 minutes from touchdown, partly due to the efficient Dubai Airport handling. Although the flight path is directly over the hotel the soundproofing is excellent and the room we had on the 4th floor was quiet with a comfortable king sized bed. The rooftop pool and bar is good for plane spotters! Staff were very good and helpful and the in house tour desk was good for organizing things like “dune bashing” at short notice. I would recommend this hotel as a base to see Dubai from but not if you want to sit around the hotel itself.

Disappointed

from A TripAdvisor Member
I have stayed in this hotel twice in the last year but the trip in Dec 2005 left me disappointed
- Poor check in with our bags taking 2 hrs to be delivered even though it was 5am in the morning
- room was poor with no bar snacks or contents in the stained fridge
- Staff knocking on the door and entering without waiting for a reply
Only the fact that we were staying for two days saved the day!

Not for vacation

from blueroose
All-in-all, we stayed here for 4 nights and thank goodness that I used my Starwood points, as the price is not worth the stay and I would not have paid to stay there.

This property is definitely not ideal if you are on vacation. Yes, it's close to the gold souq, but that gets old after one day. The location is smack in the middle of this predominantly Indian suburb...very different from other parts of Dubai.

At checkin, they kept telling us our room would be ready in 20 minutes. Over 2.5 hours later, we finally got it. Supposedly they gave us the quietest room in the hotel (as a thanks for waiting), but it literally was right on top of the nightclub below and the music rocked the room all night long.

Hotel staff were very nice, just don't visit the restaurant. Staff are rude, careless and the food is way over-priced...something like 65 DHS per person. That's a lot if you only want a bagel and coffee. The espresso bar is also over-priced.

The best part of staying at this hotel was the massage we received. If you like deep tissue, you have to try it!

Good Value Hotel

from fdonni
I stay in this hotel in december 2005 for holiday. This is not a typical holiday hotel, due to location in the city and used also by businessmen, but this is not a problem. The creek is about 40 minutes walk, if you want to walk through the city. The staff is very friendly, but the concierge failed to give me information I requested for two times (about WTC and and open beach near Burj Al Arab). The room was nothing special, but clean. Noise: I found no problem with the airplanes passing above the hotel (there are double glass on the window), but sometimes the music coming from the disco can be disturbing. I never had a dinner in the restaurants, but the morning breakfast was very good with many types of food. There is a pool on the top, but very small. After all, a hotel I can go again.

Fabulous Hotel!

from A TripAdvisor Member
My fiance and I stayed there only one night in March of '05 but it was absolutely fantastic. We had a king room with double closets and a complimentary fruit basket which was a nice touch. My only complaint was the sofa in the room in front of the window is on wheels which made sitting down and getting up a cautious chore, it moved. I thought that was a safety factor and would have probably been okay if it were on a rug or carpet instead of a wood floor but other than that, it was wonderful.

Would I stay there again, in a heartbeat.

M.B.P.

Complain loudly and early!

from recchisur
I stayed at this property for 4 nights in Early November. Loud music from the lounge started at 2200 and continued until 0300. I requested a room change and was told one could be made the following day. I packed in the morning, left my key with the desk and returned at 2200 to find no change had been made and the music was again just beginning. A room change was promised by midnight. Then by 0100, then "in a few minutes". It was finally made (immediately) at 0300 when I went to the desk and stood there. Curiously another room became immediately available. I was given the run-araound and to top it off, no one appeared to move my bags, so at 0330, clothed in a bathrobe and slippers, I went and retrieved my luggage from the first room. My first 30 hours in this hotel were lousy. Therafter, it was OK.

Loved the Sheraton Deira

from Rmwanga
We stayed at the Sheraton Deira from October the 7th to October the 11th 2005. It was an excellent hotel with very helpful and friendly staff the rooms were clean and the food was excellent. Both my wife and I really enjoyed the stay.
Also since we had gone to do shopping in dubai, the hotels location was ideal since it is centrally located and near the Gold Souks. I would also suggest to any planning to visit to make sure to go for the Dhow Dinner cruise on the creek it was excellent.

Outstanding Hotel!!!

from evanrhys
We stayed at this hotel for three nights and it was EXCELLENT!. The service was outstanding and the hotel was spotless. As the other reviews state it is under the flight path but we were on the first floor and could not really hear them fly over. The pool however was on the rooftop and there was no escaping the noise there. The location is only a few minutes away from the gold souks which was great. If you are looking to stay on the Diera side and want a good five star hotel then you can't go past this one. I would stay here again without a doubt. The service was that great I wanted to tip all the staff..

Top Local Tips for Dubai

The Meat Co and the One&Only Royal Mirage Rooftop Bar Good place for steak with great views if you have an outside table. The One&Only also has good views and atmosphere, although drinks are quite expensive.

Dhow Ship Dinner If you are with a significant other, I would recommend booking an evening dinner on a Dhow ship. Bookings are available at almost all hotels and transportation to and from is included. The only exception is alcohol.

Water taxis - great timesaver and cheap, too! When going back and forth across Dubai Creek, let's say from the Dubai Museum to the Gold Souk and vice versa, take a water taxi. VERY CHEAP - only one dirham! Fast, too, since you don't have to drive to the nearest bridge and most likely get stuck in traffic. You'll be travelling with the locals and it's a quick enjoyable ride across the creek!

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Other names for Sheraton Deira Hotel and Towers

  • sheraton dubai
  • sheraton deira dubai
  • sheraton deira
  • dubai sheraton
  • Address: Al Muteena Dubai - Dubai - 5772 - United Arab Emirates
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"Disappointed" - Michael

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