Grand Hyatt Dubai Hotel
Reviews - Grand Hyatt Dubai Hotel
- Age Group: 31 - 40
- From: Switzerland
- Traveller type: Family Traveller
Read 540 additional reviews of Grand Hyatt Dubai Hotel at TripAdvisor.
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Historical Traveller Reviews of Grand Hyatt Dubai Hotel
A Holiday inn basically ! Business user ONLY !from V44
Average is most definitely the way to describe this hotel. It is extremely large but for it's size, it has very little to offer.
The main hotel area is a basically a desk and a huge plastic-plant, tropical jungle style area - with a couple of goldfish floating around the freshwater puddle in the middle. A real waste of space - and to get from one side of the hotel you have to navigate this jungle each time (which isn't great to look at either).
The clientele are mainly arab businesmen - not really any children at all or romantic couples.
The facilities are nothing special, with one or two themed restaurants (italian, Chinese) and a canteen style eating area called the market cafe - which serves, yes you've guessed it, chinese noodles and italian pizza's and pasta!
The pool is very nice - but because the hotel is so tall, you can forget getting a suntan until at least 3pm onwards (big shame)as it's in near darkness until this point - and quite drafty and cold in Jan/Feb.
The rooms were nice and spacious - but i'd certainly not guessed this was a 5 star hotel.
Yes we did have the mix-up room problems as discussed elsewhere on this thread too (smoking room instead of non smoking - then a twin, when we requested a double bed).
The location is certainly not one that lends itself to fun either - its a bit out of the way and off a 4 lane carriageway.
In a nutshell - if i were travelling all that way to Dubai there a far more beautiful hotels - such as the Mina A Salam.
PLUS i must add - the previous reviewer stated there were cranes all over Jumiriah beach?? thats rich!
I stayed down there too this week and its fine (none visible / no noise either) - it's actually the Hyatt area which has all the building work! that mile-square is where the works happening.
Not a good choice for an enjoyable tripfrom Bloomberg76
My supposedly superior room was located on the first floor with a view of the airport and of a big sign advertising IKEA. The decor throughout the hotel was extremely kitschy and it lacked atmosphere.
Having stayed in a lot of 5-star hotels, I can honestly say that the Grand Hyatt Dubai was the worst so far.
The only positive aspect of the hotel was the food (room service) which was up to the highest standards (although the staff made it very obvious that they expect a tip).
Best hotel in Dubaifrom A TripAdvisor Member
Rolls Royce Hotel, Reliant Robin Servicefrom A TripAdvisor Member
The type of service we could expect was obvious right from the start of the holiday, when the airport transfer limousine that we booked and confirmed by email in advance was delayed by over 30 mins and we were made to wait in the heat with 2 young children. The incompetence of the concierge was even more apparent when a 7 series BMW came to pick-up a family of four - the boot was only able to take one large suitcase and not the three we bought along. Finally a Landcruiser was sent to handle the additional luggage. Daniela in concierge apologised with some reservations for the mix-up and offered to waive the airport transfer fees worthy of a measly £24 pounds sterling - hardly befitting the trouble caused and certainly not the best way to make a good impression on new customers.
Inside the hotel, the main foyer is quite spectacular with a pineapple & palm tree chandelier hanging over the Al Nakeel lounge and sea boats appearing in the backdrop. A comprehensive selection of restaurants is centred on a rain forest theme with a stream of exotic fish.
Following check-in with a confused member of the front desk, we were left to search for our own room while the bellboys followed after, a lost opportunity in my opinion to welcome the guests to Dubai and sell the fabulous restaurants and facilities of the hotel. After discovering that our dedicated room was actually a designated smoking room, we rang the customer services manager, Girish. Luckily he spoke English very well and could understand our concerns to swiftly move us to a 9th floor non-smoking room.
The creek view room itself was very elegantly furnished and a very good size even by Dubai standards with spectacular views over the creek and resort pools. Air-conditioning system was very effective and although the fridge was one of those "Touch anything and you’re charged", you had the option of getting this emptied by house keeping. The room featured a day lounger and a comfortable king sized bed with good quality pillows and linen. Just a small reminder for UK guests to bring your own tea bags, theirs certainly don’t come close to PG tips. The large bathrooms at the hotel are very impressively finished a contemporary mosaic finish, you have twin washbasins, a designer bathtub, a power shower cubicle and segregated w/c & bidet. Just needed Molten Brown products to finish off the overall experience expected at a top 5* hotel in Dubai.
As we were visiting during the Ramadan period certain restrictions were in place at this hotel, drinking and eating was limited to certain confined areas. Quite bizarre as the Dubai beach hotels are a lot more liberal on these restrictions and only ban serving alcohol until 7pm. When visiting the dedicated enclosure at the pool resort, service to take our order and bring out the drinks and snacks was embarrassingly slow. When you look at the prices they charge against the service and products delivered, the feeling of ‘day-light robbery’ certainly comes to mind. We were expecting the room service menu to be extended for the Ramadan period as so many of the restaurants are closed, but yet again another lucrative opportunity was missed. Room service was very inflexible and often bordering on rude, certainly not proactive to guiding customer selection or to recommend the availability of foods at the market café. Service in the restaurants is much the same, they all are well trained and happy to say no and look the other way.
We did find some hidden gems at this hotel, the ice-creams in the Italian Café, Panini and the hot stone massage at the Grand Spa. I suspect the root cause of the service failures at this hotel, starts with the management. I do not believe they value, appreciate or even appropriately reward the hotel staffs, who are in turn disenfranchised by this negative culture. The management are very happy to listen to customer complaints but taking corrective action is not something they are empowered to do. Would we ever stay at this hotel ever again? – certainly not while we have the choice of our favourites in Dubai, Le Royal Meridien and Grosvenor House, which continue to raise the royal service standards in Dubai.
Fantastic hotelfrom A TripAdvisor Member
- It is a large hotel that is simply stunning. The level of detail in the rooms, lobby areas and restaurants is unbelieveable.
- In the lobby there is a large oasis area (trees, water) the lobby and some of the restaurants are built around this feature.
- There is a large pool area with a large 'adult' pool and a separate area and pool for kids. It includes slides, play areas, etc. My 8 yr old loved it. They also have a kids club with activities for the kids (biased towards younger kids)
- There are a number of very nice (but expensive of course!) restaurants. The large 'buffet' style area is great with different types of food in a large common area adjacent to the 'oasis'. Great food with something for everyone. I also highly recommend the Peppered Crab restaurant. The peppered mud crab is fantastic - I have only seen this in the Far East.
I have stayed at several hotels in Dubai - my comments in comparison:
- Grand Hyatt vs. Intercontinental: Hyatt is a FAR FAR nicer hotel with many many more amenities. There is absolutely no comparison of the hotels. The only advantage of the Intercontinental is its location next to the creek and closer to some attractions but this is minor compared to the difference in the hotels.
- Grand Hyatt vs. Emirates towers: Hyatt wins on all categories, particularly for families (Emirates is a very nice business hotel). The only advantage of the Emirates is its proximity to the convention ctr.
The only negative of the hotel is that it is a bit far (20 min cab ride) from some of the attractions (Wild Wadi, Jumeriah Beach area). But, this is the only negative, it is a fantastic resort that is amongst the top few hotels I have ever experienced.
I have seen a comment referring to the negative attitude of the staff. My experience was 100% the opposite. The staff always had a smile on their face and could not have been more helpful.
Grand Hyattfrom pinkmatty
Very poor staff attitudefrom Summer717
We were disappointed from check-in where we had to wait several minutes although there were 4 front office staff behind the glass wall chatting.
Once in the room we felt very comfortable, the room was spotless and I'd rate the room 5*. Well, the feeling didn't last too long as we met some of the most unfriendliest staff as we walked through the hotel.
We went to Panini 4 times, and only ONE female staff welcomed us with a smile, all of the many other staff couldn't care less. No smile, no eye contact when answering our question, rude, just extremely unpleasant.
Also, the waiter at the Italian restaurant served us throughout dinner with no smile, just a cold facial expression, no hospitality whatsoever. The Concierge staff also answered our questions with no smile and no eye contact. The only pleasant staff we met were probably the bell staff. Upon check out we left a letter to the GM stating they should definitely improve their staff attitude, especially as I know what Hyatt's standard is supposed to be. We got a call from a Front Office staff (Manager?), saying they actually receive a lot of comments regarding their staff, but that they are too busy to actually work on it.
Very poor management I'd say: service/personal experiences are the most important issues in hotel, not how grand the hotel 'looks'. If you want to stay at a beautiful hotel near the airport, stay at this hotel, but do not expect to served from friendly staff.
excellent hotelfrom chaz
The hotel has a very impressive spa, there is a number of swimming pools and the pool staff are very helpful they cannot do enough for you. I would highly recommend this hotel to anyone visiting dubai as it really made our holiday one to remember.
Dubai is a rich country and staying in this hotel made us feel like royalty, we were very surprised to be collected from the airport in a brand new 7 series BMW.
ve ever stayed in!!from A TripAdvisor Member
Top Local Tips for Dubai
Desert Safari The Consierge at The Grand Hyatt arranged a Desert Safari for us. We went with Arabian Adventures. Had a wonderful time! Would highly recommend this activity for anybody on a trip to Dubai
Beware rush hour! It has been 4 years since I was in Dubai last and the traffic has increasing enormously. It seems that due to the massive amount of building work being done towards the marina there are two very distinct rush hour periods. This can vastly increase your travel time to the airport for example. Getting from the Dust Dubai (Sheikh Said Road) early January to the airport took over an hour. Getting there on arrival took about 20 mins! Suggest you check with the concierge how much time you should allow (and at what time of day) to get between various parts of the city.
Wild Wadi Water Park Just go - its great fun and well organised.
Other names for Grand Hyatt Dubai Hotel
- hyatt dubai
- grand hyatt dubai
- dubai hyatt
- Address: Al Qutaeyat Rd - Dubai - United Arab Emirates
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