Submission date: 2006-09-25 - Date of Stay: September 2006
Submitted by: Frank Barrett - From: Australia
Type of Traveller: Family Traveller - Age Group: 41 - 50
Good location but choose another hotel.
We arrived recently at your hotel, Monday 11th. September for three nights and were extremely disappointed with the room not being ready on our arrival even although we had paid for it from 12 noon that day and didn't arrive until 3.45am. the next morning. We were told that the air conditioning had just broken down (as if) it couldn't have been fixed or another room made ready before we arrived so we were told that we could wait in another smaller room as we had paid for a triple room while another room was getting ready and were given free coffee and a room with a view of the creek to make up for this and we would be in the other room for 4.20-4.30.am,so at 5.15 am we were taken to another room with our luggage only to find that someone else was sleeping there and had the latch chain lock on the door otherwise we would have walked in on them.so we then were taken to another room 1002 this time which was the one at the creek with the view to make up for the stuffing around so around 6...Read more
