Burj al Arab Hotel

, Dubai, United Arab Emirates
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Burj al Arab Hotel

, Dubai
5 star

Rooms: 202

Jumeirah Beach Road - Dubai - United Arab Emirates Hotel Website | | 4 3017777
779 Traveller

Reviews - Burj al Arab Hotel

10/10
Great Service, Luxury and personal attention
Submitted by: Katrin Grienitz in 13/06/05
  • Age Group: 31 - 40
  • From: United States
  • Traveller type: Business Traveller
It is a wonderful hotel with an outstanding standard of service and quality. If there would be a tiny point of complaint, then the fact that there were curious tourist from obviously different hotels walking into the lobby filming and photographing everything and everybody - not a great thrill when you wait there as a guest.
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10/10
Unintrusive Service
Submitted by: Keith Purves in 12/05/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Our stay at the Burj Al Arab was the best experience in any hotel around the world. Service levels in the Middle-East and Asia are, in my experience, the highest in the World. The Burj, nevertheless, stands out; there is a serious desire to anticipate guests' needs. If you need attention, someone is there; if you need quiet time, you are left alone.
The rooms are sumptuously furnished in a modern Arab style and include every possible amenity - even a laptop for personal use. The facilities generally are at a very high standard and the food is provided in breathtaking surroundings and is delicious.
The Burj is expensive but, in my opinion, is outstanding VALUE for what is provided and the feeling of well-being you get from being looked after so well in such outstanding surroundings. I recommend it to anyone...

Historical Traveller Reviews of Burj al Arab Hotel

Heaven on earth

from A TripAdvisor Member
My wife our 2 sons and I stayed at burj in August. We were expecting it to be good but were amazed at how good it really was.
From the moment we arrived, we were treated like royalty. As regards the children, aged 2 and 4 years the had the time of their lives. So often hotel staff treat children as an annoyence, how ever the staff at Burj treated them as visitors in their own right. Nothing was too much trouble.
The food was excellent and the room service as you would expect always ensured that extra touch.
As regards relaxing, at the outside pool, we were continually provided with sun barriers and water sprays.
You also have free access to the water park to pass the time
Everything about the burj excellent - my personal recommendation is that you can not judge other hotels until you have experience this

Awesome experience of a lifetime!

from lanie
From the Rolls Royce pick-up w/ the chauffer bearing orchids, the nice welcoming committee to the excellent check-in service on your suite floor our experience started in grand style. I've read a lot about the Burj but being actually there was unbelievably impressive. Our panoramic suite was so royal and plush, took us all day to absorb it all. My husband and I stayed for 2 days and just immersed ourselves with pure luxury. Massage in their excellent spa, breakfast by the pool, the water park, and touring the other surrounding hotels. Very good service. All the hotel employees aimed to please us. The restaurant on the top floor was very expensive as expected, so just sit at the lounge for cocktail, and ride the golf cart to Mina Salam and take a tour on the abras where the souks and more affordable restuarants are spread out. From then on no other hotel will ever compare the excellence of the Burj. I'd be willing to share some specific tips or detailed advise to those planning to stay at the Burj or just visit Dubai.

Overwhelming - Fantastic!!

from Evos
My husband and I stayed for 1 night while in Dubai for a few days. We absolutely loved it! It is a fantastic hotel - so amazing that we were really overwhelmed when we were taken to our suite. We went for my 30th birthday to celebrate, and the hotel was great to me on my birthday - personal birthday wishes, roses and a cake - so unexpected, but really sweet!! Its an amazing hotel - both in the Lobby and the suites, and we were pleasantly surprised to be given a suite upgrade on arrival because the hotel was at capacity!! We were so sad to leave, that we would definitely come back again - both to Dubai and the Burj

absolutley fabulous

from boltontraveller
my husband son and i spent 1 night at the burj to celebrate my 40th whilst on holiday in dubai. Words can not describe how fantastic the hotel is. The suite was beyong belief, but i must say that the food we ate was not as good as that at the Le meridien where we spent the rest of our holiday. A burger at the poolside was £26.00 and a glass of bubbly was £30, but it was an experience and i would return again tommorow.

Too Flashy - Not the best hotel in Dubai by far

from MiaMclean
The Burj was a big disappointment to us. While it looked magnificent from the outside, we found it to be too flashy from the inside. The colours were very 60s. You'd almost expect Austin Powers to appear shouting "Shagadelic" any minute. Not my style at all. It is also way too expensive for what it offered: no direct beach access from the hotel, snooty staff, average food for extravagant prices. What I found to be quite annoying was that guests were not allowed to take pictures in the skybridge bar, or anywhere else in the hotel besides the bedroom. Oh, and the bedroom had a mirrored ceiling - Pleeeaaase! Dubai has many excellent hotels to choose from such as Dar Al Messyaf, Jumeirah Beach Hotel, Jumeirah Beach Club and of course the Royal Mirage. Stay at any of these hotels and stop at the Burj to watch the magnificent view and have a cocktail at the Skybridge Bar. You'll get a much better value for your money.

If you are a visitor the waiters will treat you like dirt

from freeflight
If you are not a resident at the Burgh but are tempted to go there for tea as a way of getting in to look around the building. I suggest you don’t bother because the staff will treat you like dirt.
From the doorman, who would not assist my wife to get out of the car, things went downhill from there.
The receptionist could not be bothered to find out where we should be going to waiters who kept whispering about us and being surly about serving us..,it was truly an insulting event that has led me ( unusually ) to pitch in a formal complaint.
At the end of the day the hotel is just a building, albeit , a grand and splendid one. My perception is that the junior staff have a superiority complex above their station in life and treat residents with due reverence and visitors with distain and that after paying about £110 for a cup of tea and a few sandwiches and cakes.

Out of this world

from A TripAdvisor Member
Staying in this hotel was an unforgettable experience. It is worth every single penny, a truely once in a lifetime experience. Service is amazing, the facilities the best I've ever seen and the building itself is breathtaking.

If only we'd stayed a week rather than just one night!

not worth it

from luxurytraveller21
I stayed here in 2002.

The lift to the skybar and the views over the Arabian Gulf are breathtaking but not as breathtaking as the price of the drinks when you get there!

The al maha restaurant was ok, but I have had better meals for a lot less.

I don’t mean to sound like a skinflint but I did not think it was worth the money. If you are seriously loaded I’m sure it would be great fun, but there are many other hotels in Dubai that are just as good.

The best things were the pool, the fountains and the aquarium in the entrance (although you can’t take photos in case you frighten the fish).

And yes that ride in the Rolls Royce limousine still brings a smile to my face.

A little over-rated!!

from sian27
Yes this is a wonderful hotel but I think a lot depends on what you're used to. My husband and I stayed for 2 nights a couple of weeks ago to celebrate our 10th wedding anniversary and they did provide us with some little extras for this (wine, cake) which were great but no more than we'd received from the city hotel we stayed in first. We've travelled the world extensively and if you're used to 5* in the Far East then you're not really going to get much more. The suite was huge with every gadget available but again if you're used to staying in suites the only difference is that their's are more opulent. My only criticism is with the restaurant - we dined in the Al-Muntaha (on the 27th floor) and we've certainly had better for a lot less. We had a main course each with the smallest glass of wine you've ever seen and this cost £100!!! The cost would have been OK if it was the best food we'd ever eaten but it wasn't and the portions were miniscule. If you do want to eat in the hotel go to the Al-Iwan which, although buffet style, was excellent. Would we go again - no, but we're glad we tried it.

Not for the faint hearted

from A TripAdvisor Member
The Burj is what is says it is. The world's most luxurious hotel...but at a cost. A beer is £7 and a glass of champage will set you back £30. Not for the faint hearted. However the rooms are spectacular with bells and whistles galore. The lobby is stylish and jawdropping, the Al Mahara is a great restaurant but again, is tough on the wallet (£300 for 2 with wine). The Hotel has a strict dress code (no shorts after 6pm) and gentlemen cannot remove their jackets at dinner - this can seem a little stiffling if you are there on a relaxing holiday.

The Burj is unique and worth staying a couple of nights just to savour the experience and the glamourous surroundings......Be sure to take the Rolls to the airport when you leave.

Top Local Tips for Dubai

ladies dress code Be respectful of where you are. Always wear a wrap if you have a tank top or bare evening dress. While no one may say anything to you if you don't, you will be offending. Just imagine if you were at the pool in a Disney resort and there were bare chested thong wearing women walking around.

Eating out The best place to eat out for really cheap and lovely food is Meena Bazar. Just catch a taxi which will cost you about 35 dhirams...A meal for 2 will cost you about 2 or 3 pounds. This is a very fat food kinda area. If you want something a bit more upmarket then go to the souk at Madinat Jumeriah.

DESERT ADVENTURE THIS IS THE BEST COUNTRY IN THE MIDDLE EAST.

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  • Address: Jumeirah Beach Road - Dubai - United Arab Emirates
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