Atlantis The Palm Hotel

, Dubai, United Arab Emirates
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Atlantis The Palm Hotel

, Dubai
5 star

Rooms: 1373

Crescent Road, - Dubai - 9240 - United Arab Emirates Hotel Website | | +971 4 426 2000
2403 Traveller

Reviews - Atlantis The Palm Hotel

7/10
Great Hotel for Family Holidays
Submitted by: John in 06/01/10
  • Age Group: 3140
  • From: United Kingdom
  • Traveller type: Adventurer
This was nice experience and much better as we had expected. I had stayed there for a week with my family and kids on our Dubai Holidays. The overall tour was fabulous and everything was fine including pickup to departure. We were met at the airport and transferred by comfortable Audi.

We've stayed in the deluxe rooms and it was well furnished. The room had two queen beds, and the bathrooms are by most standards massive. Some also have a nice balcony, and some rooms in the East Tower have great overhead views of the main aquarium, especially at night. The hotel staffs are very friendly and curtious. The food was good especially Chinese was amazing.

The main attraction of Atlantis The Palm is their water park. We all love it and lot of things to do and see there. In one sentence, the hotel is nice with plenty of do and sees. I had booked this hotel through http://www.southalltravel.co.uk/newoffer/uae/atlantis.aspx

Historical Traveller Reviews of Atlantis The Palm Hotel

Escape From Atlantis !

from COBSmokey
Have to agree with most of the negative comments
Stayed from 24th Sept to 01st Oct:

Good points
-----------------

- Nice aquarium.

- Food at 2 resteraunts I tried very nice (Rostang's & Lebanese resteraunt).

- Building design generally very impressive.

Bad points
--------------

- Taxi service from hotel to main land. Very long queues and not enough taxis. Had to wait 1hr 30mins one evening even tho had prebooked.

- Guest services in lobby swamped with people. Again takes a long time to be seen. Experienced long hold times when calling by phone and often would have to keep asking for the same thing as some of my requests were ignored.

- Hotel staff poorly trained. Unable to answer basic questions about the layout of the hotel.

- Too many non hotel guests in hotel throughout the day (felt a bit like doing a slalom on a ski slope at times). I can't see this getting any better unless they stop people coming in which I dont think the will do as it will impact on custom to the 17 resteraunts and other shops. Dread to think what it will be like when hotel is at full occupancy (only 60% full during my visit).

There is also a tram link to the aqua adventure park. Although this is not yet open it will undoubtedly attract more non guest visitors to the hotel and facilities which will make things worse.

- Sand on the beach looks a little like crushed concrete in places. Its not like the golden sands you will find on Jumerah beach.

- You can find yourself waiting a long time for a lift. I think this is componded by the fact that there are not enough of them to service the foot traffic in the building (made worse by non guests).

- Queues for breakfast. Had to walk to other resteraunt on the opposite side of the hotel.

It was just okay!!

from Casey65
We booked our trip to the Atlantis in April, so it was a very much long awaited for holiday, and I feel so dissappointed. I do feel bad giving the hotel a bad review as it is an amazing hotel. As a previous member has written, the fish tanks are amazing and you do have to stop every time you pass them. The lobby is also quite impressive, even if it is a bit over the top - but that is what you would expect walking into any lobby of a hotel in Dubai. Now unfortunately here is why I do not give the Atlantis a very high rating.

Check-in is extremely slow. Queues are very long and the staff look like they are confused and out of their depth. It is almost as if they are not sure about the system they are using. I am sure in time they will have more confidence and check-in will start being a little quicker, but with a hotel the size of Atlantis, you can ill afford to have confused staff working in any department, at any time.

Yes, luggage does take an awfully long time to be brought up to your rooms. It can take anywhere from a minimum of two hours, up to four hours. This we found totally unacceptable as we were travelling with my daughter who has a two month old baby and all his bottles etc, were in a suitcase that took almost three hours to get to the room. A few of the suitcases made it up within two hours, but this particular one for some reason got seperated from the rest and took three hours.

Our first night dining - well it was pathetic. After reading about all the wonderful restaurants that the Atlantis had to offer, we couldn't wait for dinner time. This was a time consuming, stressful event. The first three restaurants we tried to get into were fully booked and not just for that night, but for the next two, three nights, so it was impossible to even try and book somewhere for the next evening. It started to dawn on us, that we perhaps were not going to get in anywhere for dinner and this was at 7.30pm. We decided to try one more restaurant and if we were not successful, we were just going to settle for room service. We did however get into the buffet restaurant - The Saffron. We enjoyed our meal, but by this stage we were tired, hungry and desperate and I think we would have enjoyed anything. I feel the restaurants are over priced, as this buffet meal cost over £250.00 for six adults and one child. We hardly drank anything either, so it was not drinks that put the cost up. On our third night we did cause a bit of a scene about not being able to get into any restaurants, it took us all day, but we managed to get a table at Seafire, another of the Atlantis's restaurants. Service was very good, but unfortunately for a restaurant that predominantly serves steaks there were problems. Rare to medium steaks were brought to the table over cooked and very dry. Side orders were just left to get cold when the steaks were sent back, sauces that were ordered were taken away and not returned to us, when the steaks were brought back to the table, all in all it was not an enjoyable meal. This too was an expensive meal costing us over £450.00. Please do not think we mind paying expensive prices, but we do feel a bit cheated if the meal was not enjoyable. Breakfasts, on the other hand are the best I have ever had, there is absolutely everything you could want at breakfast time. Be warned though, arrive anytime after 09.15am and you will wait and wait - queues again are horriffic.

Aquaventure (the waterpark) has some really good slides and a lovely area for toddlers/young children. It is a big park and in all honesty I feel that Wild Wadi (the waterpark attached to the Jumeirah Beach Hotel) is just as good.

We also did the shallow water interaction with the dolphins. The dolphins are lovely, but they are still very nervous around people, as they are still not fully trained. This too was a little dissappointing, and I have to be honest, I did not feel that there was much interaction with the dolphins.

I did not find the beach all that great - it just wasn't at all attractive. The sand was almost like sand you would use when making a cement mixture. Palm Island itself, is very underwhelming. There are no nice views as it is just like a huge concrete city.

Check out was another waiting game. Called down for a bellman, called down again fifteen minutes later, called yet again - in the end got all the luggage down ourselves and we had a fair bit as there was eight of us.

Sadly, I couldn't wait to check out. It was a very time consuming, stressful few days.

Altantis the Palm - Definitely not a forbidden city!

from lovetotravelDerby
I stayed at the Atantis the palm hotel, Jumeriah Palm.It was absolutely fantastic! The rooms were gorgeous, very spacious, with stunning views of the palm, Plasma TV, mini bar (which included snacks) and even had an I-pod docking station on the alarm clock! The bathroom was huge with wooden panel doors next to the bath, which you can open into the bedroom. There is no need to take a plug adaptor with you, as the rooms have british sockets, and ladies you don't even need to pack your hairdryer.

i also went to Dolphin Bay, where you are able to interact with the dolphins, this was an amazing experience, and definitely recommend it.

Apparently Posh and Becks at due to be attending the official launch party in November, with music by Kylie and Firework display.

You may not eat

from olnikChester
Just returned from Atlantis the Palm, Dubai. Hotel just opened and there had been a lobby fire just before opening.
The hotel was full and the restaurants did not have enough staff so even though they were half full they would not take anymore bookings with the result that we had to go into Dubai to eat. Tried booking a cab but the situation in the lobby was so chaotic that it probably came and went. We waited for nearly 2 hours before we got one. Security had to be called to keep order
Rooms are lovely and staff as helpful as they can be but the place is not nearly ready to be full.
Advice, don`t go there

Check your credit card bills!

from StIvesBellydancer
Hi
Just returned from Atlantis, stayed from 24th -30th. Los of niggles and teething problems but overall a good experience. Managed to get in all of the main restaurants we wanted to and didnt queue for taxis, went outside the entrance and flagged them down, much quicker! MAJOR problem encountered though on our return, they are charging us more than 3 times what we actually spent on our credit card, has anyone else checked their online statements and does anyone else have this problem? Would love to hear from you if you have carolgoodwin62@msn.com
cheers
Carol

Over Rated

from deborjatrading
We stayed here for 4 nights, my partner and I, and our 12 year old son, 26th - 30th September.
On arrival at the hotel the staff were exceptionally courteous (as always in Dubai). The check in queue was very long and a manager checked us in which took longer than the others being served by the regular receptionists as he was constantly interupted by other staff asking him things etc. Check in time = 40 minutes from arrival.
Our room was on the 8th floor, an Atlantis Room but it only had 1 double bed! There were 3 in our party! Guest services phones constantly busy so I had to go all the way back down in the lift to the busy reception area and asked that it be sorted out.
Swimming pool area pleasant and pool staff very attentive. Plenty of sunbeds and soft clean beach towels. Lots of staff by the pool and snack bars. Perhaps too many! They never stop asking if you need anything!
My partner is disabled with severe walking difficulties. There was just 1 wheelchair in the hotel to share! We were told that wheelchairs would be available inhouse so didn't bring one. It was hard to locate this chair and I had to go behind scenes to the staff clinic and get it when I wanted to use it. It's a very very long way from the West Wing to the shops and Aqua Adventure. There are buggies that run from East to West block but you have to walk out to the pool area to get one (another long walk!)
Breakfast is fabulous, the choice is incredible. However, we had to queue each morning for about 10 minutes for a table. I waited 30 minutes one morning for a coffee! Possibly acceptable at a 3 star in Spain but not at a 5 star in Dubai.
We arrived on the Friday to be told that all restaurant reservations were full until Monday night!! Eventually we managed to be accomodated in the buffet style restaurants. No chance of getting into the others! How can this be right? It seems that you need to book ahead of travel to secure a place. I tried to speak to reservations and Guest Services many times during my stay and often had to try for more than 1 hour to get an answer as they are so busy.
The lifts broke down twice during out short stay, and although they were fixed relatively promptly this was very inconvenient.
The evening before our departure the water pumps broke and we could not flush the toilet or shower in our rooms. We had to wash in the hospitality lounge.
I checked out 4 hours before I had to in order to avoid the queues at the front desks. Even at 8 a.m. it took more than 30 minutes for the receptionist to serve me and close my account etc . There were many Mini Bar errors charged. This was rectified but then my charges were debited from my credit card details that they took on arrival when I had requested to pay cash. I was credited but then charged £500 too much in sterling as the receptionist had input the wrong exchange rate into the system!! BEWARE!! It was a nightmare!
At check out I requested my bags be collected from my room. As, by this time, I had no faith in the receptionist I went to the bellboy desk myself to confirm this. More than 3 hours later the cases were still not with the bell boys and I had to go hunting for them behind the scenes in the luggage rooms. They were still upstairs in the room. I went and located them. This error delayed our transfer to the airport.
I would recommend that you visit the Aqua Adventure at Atlantis but as a day visitor. It would be unfair to recommend a stay in the hotel to anyone. They are many better hotels in Dubai. I know Atlantis is newly opened but the poor levels of operational services and communication between the staff is truely unacceptable, no matter what. It is too big to cope with the guests demands inhouse. 5 star decor but more than that is needed to make for an enjoyable holiday.

Loved the fish tanks!

from AramisUk
We have just returned from a three night/four day stay at the Atlantis. The Atlantis hotel was beautiful, maintaining the very high standard that we have come to expect from Dubai. Considering we were guests at the unofficial opening I was impressed, as they would naturally have been experiencing teething problems behind the scenes but none directly bothered us. We were aware there had been a fire and so anticipated the building works that were being carried out. There were no personal touches, (which i assume will kick in after the official opening) i.e. turn down was basic and refreshements around the pool were prepacked sandwiches and fruit platters etc.,

My overall summary would be that although this is a truly superb hotel, the location, on The Palms, can not compete with that of Jumeirah beach. The Palms is very built up which i did not expect from plans we had previously viewed. I did not like the mono rail that ran through the sea to the hotel as i felt it was intrusive of the sea view.

We stayed in a deluxe room which is a standard room, it was a total of 45 sq ft, which included a large luxury bathroom with separate shower and toilet. Previously we have stayed at both the Burj Al Arab and and the Jumeirah Beech Hotel in suites, so we are unable to compare the standard of the room, however we did feel the room was lovely.

The water park is huge, I suspect, more so to accompany the amount of guests and day visitors rather than to offer any additional rides to Wild Wadi. The hotel is enormous with unbelievably huge fish tanks replacing walls in the reception areas, containing among others, sting rays and sharks. Unfortunately these areas along with the shopping avenues attract day visitors and are therefore very busy. An absolute must for a long luxury weekend to over indulge in the breathtaking spa to eat at michelin star restaurants, but stay for a two week summer holiday, stuck on The Palms, probably not...

Avoid at all costs! - 5 star - what a joke!

from mpl26
Well all I can say is this place is a joke - I have stayed in better Bed and breakfasts!

We arrived the second day into the hotels "soft opening". It quickly became apparent that the staff where highly dis-organised.

After a long wait we where shown to our room - really nice looking (thats the only positive thing you will read in this review!)

It was dinner time so we decided to have a look round the various restaurants in the hotel. It quickly became obivious that they where fully booked up by people who where not resident in the hotel. Normally this wouldn't be a big deal - you would just go somewhere else outside the hotel - but the palm is located 30 mins taxi ride from the centre of Dubai!

Anyway - we finally got a space in a italian restaurant - (we where told they would squeeze us in - but to be honest the place was only a 1/4 full - go figure????)

We ordered our food and when we asked for the wine list we where told we could have beer but no wine - lol a italian restaurant with no wine!!!!

After a while I noticed a few sneeky bottles appearing on tables so I called the manger over - low and behold I had a glass 4 mins later... I still dont understand this...

That night we where constantly kept awake by the builders hammering and drilling outside the room (this hotel has still a lot of construction happening)

Forget about relaxing buy the hotel pool for the above reason - you may as well sit on a building site for the day - leering builders are included - they lean over the scafolding to whistle and get a closer look at the ladies in their swim suits!

We decided to spend the day at the new water park instead. You will struggle to put more than 1/2 a day in here - even doing some of the rides 5-6 times.

When the water park is busy you will probably not get to do many of the rides - Many of the rides broke down while we where there!

We went to a few shops in the shopping mall attached to the ground floor in the hotel and found many of the staff nothing short of rude - so we got a taxi and took our money to some of the bigger malls in dubai city centre instead!

During our last day the electric in our room started playing up - one minute you couldn't turn the lights on - the next the switches wouldn't turn the lights off!

It took over 1 1/2 hours and 3 phone calls to get a socket adapter for the hotel dryer sent from room services - now thats service with a smile - lol.

Our final dinner in one of the hotel restaurants was nothing short of a comedy of errors! This time we successful managed to order a bottle of wine without asking for a manager - but it was poured into a glass the size of a bucket! The waiter was a jibbering wreck trying to open it! Never mind the fact that he hadn't been trained how to set a table - knife an fork round the wrong way (unacceptable in a 5 star hotel!) The buffet style food was cold of acceptable quality (Just!) and I felt very overpriced!

Couple this with our room not being cleaned one day - no turn down service - rude hotel managers - hotel staff generally not having a clue about anything (honestly!)

When I complained during check out the mangers eyes just glazed over like he had heard it all before!

Avoid this place at all costs - the wow factor of the hotel soon wears off with the pathetic excuse for service.

Go to Jermeirah beach instead!

Looks like a 5 star, but service is more 3 star

from GlobeTrotter
I booked 3 nights here for £539 (flights, B&B + transfers) so had a good deal. My friend and I arrived on the 25th and handed our bags over to the bellman....4 hours later we were yet to receive our bags. Only after complaining several times and threatening to physically go downstairs myself and locate them, we were finally delivered our bags (after 1am I might add), with no explanation for the delay. After complaining to a manager on duty - he promised to refund our dinner and give us a bottle of wine on the house (to be delivered to our room). Dinner was refunded but the bottle didn't show up! What a surprise, but again after chasing several times, we received this too....the following evening around 6pm.

Service generally was poor. We were told later that there were supposed to be 3000 staff but currently only 2400, most of whom were agency staff (apparently you can't pinch high quality staff from other hotels in Dubai as there is a law banning them for 6 months from working if they do so). All junior staff had been trained for 2 months...however, there is no way this could have been true as every junior member we met had no clue to simple questions we gave them about facilities, directions or anything for that matter. If you are staying here, head directly to a manager or a western looking staff member as the junior staff had great difficulty grasping basic questions.

Restaurants - 17 or so...most of which are not open all the time (or at all) or are fully booked! You need to reserve a table else you'll be turned away. One point to note...we were turned away from Nobu as they were fully booked till mid October for dinner reservations. After speaking to a bar tender we were advised to try at 6.30pm the next night and talk out way in...We did and were told we could stay no more than 1 hour. Almost 2 hours later and with approx. 30 tables empty (at around 8.30pm) we asked a waiter why we were told it was fully booked. Apparently that was the hotels fault not theirs! We were also told they had no control over bookings an that the night before almost 64 cancellations occurred!

Bars - bad service and long waits. Although again after complaining my friend received 2 free drinks due to her "daiquiri" not being served correctly.

Pools - amazing and very relaxing. Sun loungers are too close together thou and there are no side tables! we were told there were over 800 sun loungers on the beach alone. We estimated the same amount near the pools (although the pool area was not overcrowded).

Water Slides - fantastic, great for kid and adults alike.

Spa - Overpriced

Aquarium - One word...AMAZING. You can't help but stop every time and look.

Food - Was fantastic. I can't say anything bad here. Breakfast was amazing, so much choice. I recommend eating at Saffron rather than Kaleidoscope as the choice is wider.

Taxis outside hotel - chaos! Good luck ordering one! We had a private car to pick us up and drop at DXB. I spotted our driver looking lost and talking to a valet, who i over heard telling him he couldn't help locate us because it wasn't his problem! If using a private car, get them to hold up a sign and not to rely on hotel staff.

To end, Service was poor (and some to be expected as they just opened). We arrived at 50% capacity...good luck to those who arrive from Monday 29th onwards when apparently they will be at almost 100% capacity!

After all of the above, my friend and i said we would actually go back! But we would stay away from the staff and enjoy the facilities. It's less headache that way.

Plus points - great rooms (we asked on arrival for two beds and were given them on the 10th floor – we had booked a 1 bed double deluxe room - amazing views). Great pool (the shallow pool especially is great for sunbathing in). Huge gym. Great food and cocktails (especially in Nobu, which had the best service). Water Slides were fab too.

Very Disapointed

from SandyJJ
Had a trip planned for Dubai so at the suggestion of my agent checked into the brand new Atlantis the Palm, Dubai. Stayed only two days and to be honest felt like checking out after the first day. I cannot understand how this is rated 5 star??... is it beacuse it is big (and very tacky) and very Dubai??. The service from start to finish was very, very poor. I tried to change rooms as my room had a bad odour, but got nowhere with any staff or manager, just alot of excuses. Despite many attempts NO manager would contact me !! I heard they had a fire before the opening and staff were very open in telling me that many rooms were not available due to this. My room was very basic really but had major design faults with poor lighting, cannot control the air con and hot water takes 5+ minutes to get hot. You certainly get the feeling that they are just not ready to open this hotel.

Top Local Tips for Dubai

Atlantis Tip. On Honeymoon? Stay at the Burj and take a few hours out to wonder round atlantis free of charge.. you get the feeling but dont need to suffer the staff

Book a private car It's the best way to and from the airport. It saves queing and you feel like a star!

Off beat There are plenty of places to visit where you can get to feel a little more of the real culture of Dubai - try street corner cafes (which have no license but have whole hearted and very cheap food), also you can eat at some traditional Indian restaurants in the old quarter - very rustic but quite an exploration. There is more to Dubai then boozy lunches and 5 star over the top hotels, you have to dig a little deeper to find it though. Talk to the taxi drivers - they are really good at about things like the BBQ's in Safa Park, great fun to take your food down, cook it yourself and enjoy a beautifully clean park.

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Other names for Atlantis The Palm Hotel

  • atlantis the palm hotel dubai
  • atlantis the palm dubai
  • Address: Crescent Road, - Dubai - 9240 - United Arab Emirates
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