Kempinski Hotel Amman

, Amman, Jordan
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Kempinski Hotel Amman

Abdul Hamid Shuman St - Amman - 11194 - Jordan Hotel Website | 6/520/0200
207 Traveller

Reviews - Kempinski Hotel Amman

Historical Traveller Reviews of Kempinski Hotel Amman

Good hotel

from Sinclair1976
Good hotel, very modern, secure and with extremely helpful staff. Food is not that good but located in the heart of an affluent area of amman. Good hotel.

Beautiful, new modern hotel

from abhbos
The Kempinski is a very modern, new hotel located in the Shmeisani area of Amman. The rooms are spacious and comfortable with attractive wood finish. HIgh speed internet is available in the room, although there is a charge for this service. The gym is clean and reasonably well equipped. I used this several times and was quite happy. Breakfast is extensive and delicious. A variety of Arabic and Western food is available. I did not eat any other food in the hotel, but there are several restaurants. I did have a glass or two of wine in the lobby bar several times, which was comfortable with good service. There was a classical guitar duo playing most nights. Overall, my stay here was easy and comfortable. The hotel was well-run and well-maintained. I recommend this, especially if you can get a good deal on the room, as I did from octopustravel.

very good hotel

from alex_candy
i went to kempinski amman in september for busniess travel, i really enjoyed my stay there in 4 nights, the rooms are nice and new, service is very good and location as well, we had a meeting in a meeting room that equipped with all equipments needed.

it so near from alot of restuarants, commercial area, it is in the middle of the city, good and efferent restaurants, new furniture and verygood business facilities, actually it is a business hotel.

i think if one day i well go back to this city i will stay at Kempinski Amman.

Pleasant 4 star Hotel in a nice area of Amman

from EssexguyChelmsford
I have just returned from a 5 night stay at the Kempinski. The hotel service did not start off on the right foot as the car I had asked to meet us at the airport (and confirmed by them by e mail) had not been organised and we had to make our own arrangements! The check in staff were very apologetic but of course little they could do
The hotel is modern, the rooms, well equipped spacious and clean. The bathroom was big, immaculately clean with everything working as you would expect.
The staff were invariably polite, courteous and helpful. The breakfast buffet was acceptable with a combination of Middle Eastern and Western food. The chef had an interesting cooking method for omelettes which was not to my taste. The waiting staff suffered from the same traits as most waiters in Amman - more interested in talking to each other or their friends than serving. The swimming pool area was pleasant - not a big pool by any means. I did not try any restaurents in the hotel, preferring to eat out. The entertainment centre is well equipped but gets very crowded and is very noisy but it is a young crowd.
The surrounding area of Shmisani has an abundance of cafes and restaurents and becomes very crowded. I found it almost impossible to hail a cab in the streets outside. It is much better to ask the reception desk to call a cab for you.
All in all a pleasant enough stay but my impression was that this is a functional hotel for business people rather than a full blown tourist hotel - although you can organise trips to popular sites through the Hotel

Good Service - Good Deal

from HamburgCity
I cannot and will not agree with the review preceeding mine. It seems to be out of the blue. Apparently, they have not traveled a lot and don't know, how to behave in a hotel of this calibre.

We have been to Amman the second time for business and it was our first stay at the Kempinski. Our first stay was at the Intercontinental, which was a desaster, as it is old and desperately needs renovations. It is just another old hotel from the sixties. The Kempinski, however, is almost brand new. Its architecture is functional and light and the interior designer also had this theme in mind. The staff is friendly and always willing to help and assist. We had twice the lunch buffet, which was more on the local taste than for the international guest, but that added some nice spice to the typical uniform hotel food all over the globe. They have a super-friendly guest relations department, who are well-cut for the job and were always there for a small chat or some advice for our evening plans. Overall, the Kempinski Amman is a friendly, low-key business hotel of the luxury category.

t go to the Kempinski Amman

from NolaCooke2162
We are just back from a very disappointing two night stay at the Kempinksi Hotel Amman. Very little about this supposedly five star hotel worked efficiently or effectively for us. On our arrival we discovered the room safe was not working, and also that the hotel did not provide any complementary drinking water. At that time it was nearly 6 pm, so we rang to have the safe fixed and to get directions to somewhere where we could buy some water at something below the extortionate 2.5 Jordanian dinars (about USD3.75) the hotel was charging for 250 mls. After waiting well over half an hour for the technician, I rang to say we were going out to get the water, and was assured a technician would be send "immediately" after I notified them of our return. "Immediately" turned out to be over half an hour again, after we returned. Then it took the technician about 20 minutes to fix the safe, pushing the whole process to over 2 hours from start to end. Later that night someone knocked on the door when the "do not disturb" sign was illuminated; and even later, when I found it impossible to sleep under the hot and heavy bed coverings, I was amazed to discover that the courtesy blanket provided was only for a single bed, in a room with a king size bed. This failure to pay adequate attention to detail or to train the staff`to provide prompt and effective service at a 5 star standard was then repeated in the breakfast room, where we had to chase staff (who were often talking among themselves, laying tables, etc, and studiously ignoring guests) to get our coffee and refills, and where the egg chef gave us both what could only be described as an oil-sodden mess that he imagined was an omelette. My husband had fried eggs the next day ( once was enough for me!) with the same unhappy result.

We got a good deal on the price of this hotel, but given the same opportunity again neither of us would dream of staying there. Our advice: if you want a real 5 star hotel (or even 4 star service) avoid the Kempinski Amman!

True European DeLuxe Business Hotel

from LuxLux
Great Hotel. I stood with the Kempinski for about one week and it truly was a successful stay. I have been in a few Kempinski Hotels and this one is a goot fit for the group. What they all have in common is their wonderful personal attitude. The hotels are all different, but the staff is always great. Same in Amman. The pool is not my cup of tea and the location -even though very central- is due to the tall buildings around not my favourite. anyway, I had a great stay and will be back for sure. (Tip: They have a new Italian Chef, Alberto, and his Northern Italian cuisine is just amazing.)

Good Business Hotel

from subedai
The Kempinski is a good hotel for business travellers and those with a large budget. The rooms are clean and spacious with excellent showers, the buffet breakfast is also good with a mixture of middle eastern and western options and the pool is absolutely lovely.

A couple of minor gripes - firstly the gym isn't finished yet and secondly most days housekeeping didn't get round to cleaning my room til after 4pm. Given that my working day in Amman was 8-3 straight through, I would have liked to come back to a cleaned room.

Fabulous Hotel

from A TripAdvisor Member
I recently booked a conference at the Kempinski Amman and was extremely pleased with the experience. Although the lobby is quite small and austere, look beyond this to see the real wonder of the Kempinski Amman. The staff is world class with everyone from the front desk to the sales staff to housekeeping and wait staff anticipating your every need and reacting positively to each and every request. Each restaurant has a varied menu and good food. (Pork is served in the Caballeros.) There is even a bowling alley to enjoy for recreation. The health club is also quite good. Rooms are fairly standard in size and appointment, but very clean and quiet.

We are fairly frequent visitors to Amman and have stayed in most of the luxury hotels and we will definitely only book at the Kempinski from now on. The location is the best, but the true jewel of this hotel is its staff.

Best location in Amman

from A TripAdvisor Member
This is the best kept secret in Jordan. The hotel is not yet finished and is partially open with the expected bumps of a building not yet done, that said, the potential is high. The location is the best in town; take it from a frequent traveler to Jordan that has stayed in all of the Amman luxury hotels. The hotel is in the heart of the financial district, Shmesani, and many banks and business’ are within a safe walk. The hotels’ food is better than any of its competitors. Also unique is the proximity of some of the best restaurants in town. Le Mason Verde is less than a block away. This is a typical Kempinski, a bit stark, yet luxurious. This place does not the ornate décor fashionable in the Middle East. However, all of the furnishings are of the highest standards. Although the hotel is just open, the staff is well trained, exceptionally courteous and helpful. Although the frequent guest program is shy of the competition, o long as the standards are maintained the Amman Kempinski will retain my business.

Top Local Tips for Amman

Hailing cabs In popular areas of Amman I found it almost impossible to hail a cab. Most cabs are invariably occupied or if empty not interested in picking up fares. I found it better to ask the hotel to call you a cab and then ask the driver for his card. The driver will almost cetainly be willing to act as a private driver for you. Forget the meter but I found it worth the money expected (JOD 15/20) to have the taxi pick you up and drop you off when and where you wished. Certainly preferable to vainly trying to hail a cab in the more popular areas of town. Amman is very big and it is simply not an option to walk from one venue to another.

nice city Amman is a very nice city

Tours Get on a tour with the hotel, Petra, Dead Sea, Mount Nebo, Jordan river baptism site, all do-able within a weekend on an inexpensive personal tour.


Other names for Kempinski Hotel Amman

  • amman kempinski hotel
  • Address: Abdul Hamid Shuman St - Amman - 11194 - Jordan
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