Renaissance Tel Aviv Hotel, Tel Aviv, Israel

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Renaissance Tel Aviv Hotel, Tel Aviv

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Rating

4.0/10
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Official Contact Details - Renaissance Tel Aviv Hotel

  • Address: 121 Hayarkon St. - Tel Aviv - 63453 - Israel
  • Phone: (03)5215555
  • Email:
  • URL: http://www.renaissancehotels.com/
  • Official Website:
  • Rooms: 340
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"Spending various nights in different hotels including the Sheraton, I found the service to be..."

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Reviews - Renaissance Tel Aviv Hotel

1 review (Showing 1 - 1)
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Rating:

4/10
Service Amateurish
Submitted by: David Walsh in 07/10/05
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Luxury Traveller
Spending various nights in different hotels including the Sheraton, I found the service to be unexceptable overall in Israel. The Renaissance was no different with a major communication problem on behalf of their staff. Booked in to a club room with the extra ameneties and had my reservation confirmed. Upon arrival, many of the additional items they said came standard with the room didn't anymore. They blamed both myself and my girlfriend for hearing wrongly when we specifically made the reservation face to face. They confirmed my booking with a Switch card but was unable to take this because 'Israel has never heard of this type card', even though I must stress is International and had reservations made within other hotels. Money had to be paid up front and they cheekily wanted a further few hundred shekkels (£50 approx) in the event of me using the telephone or mini bar. The room we were given was wrong (a single rather than a double), and the male staff I must stress are the rudest I have ever experienced in a hotel of this rating. I strongly advise anyone who is after a high calibre service especially paying $450 dollars for 2 nights to consider elsewhere.
 
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