Grand Court Hotel Jerusalem

, Jerusalem, Israel
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Grand Court Hotel Jerusalem

5 star

Rooms: 442

15 Saint George St - Jerusalem - 280 - Israel Hotel Website | | 972-2-5917777
295 Traveller

Reviews - Grand Court Hotel Jerusalem

10/10
The best Hotel
Submitted by: James in 04/07/06
  • Age Group: 26 - 30
  • From: United States
  • Traveller type: Family Traveller
if you are looking for a luxurious hotel and want to pay a decent price thats the place to go. We just stayed at the grand court hotel in jerusalem me and my wife and enjoyed any moment. The hotel looks great all new and shining the service is wonderful.the food is delicious. So if you intend to be in jerusalem thats the place you will allways like to visit again and again...

Historical Traveller Reviews of Grand Court Hotel Jerusalem

Not bad, could be better

from KentSELondon
This hotel is great for the price, location and rooms. The service is very poor, particularly in the dining room. The food is fine if not a bit odd, watch out for the hot milk next to the cereal. The waiting staff are friendly but useless. They have got no idea how to clear a table without making more mess and they talk over your head to each other, about nothing particularly interesting. The reception staff are also very poor and don't seem to have adopted any notion of customer care. All the travel brochures tell you to speak to the reception to book trips. The reception tell you to call them yourself, which we did, no problems as long as you have a mobile phone. Overall a nice hotel, too many children (sorry parents but keep them quite at breakfast please, and make sure you have changed their nappies before you come down) and poor staff service. Oh I forgot the pool is very nice but is not open before breakfast and is often restricted use for religious reasons, which is fair enough but for a non-Jew the spectacle of women only bathing and men only bathing is very odd, in a nice way. PS don't eat at the hotel at night its the same as breakfast and is expensive in relation to most good resturants in Jerusalem, Try Zumi in Yeol Solomon Street near Zion Square, very nice, open all through Shabbatt and the staff are great.

Best of the Best

from mcwurz
We stayed at this hotel after staying at 2 different ones, it just wasn't to be compared to anything. Starting from the breakfast which was delicious, desserts, suppers.....The room was very nice and comfortable. I would definitely stay here again. We booked this hotel through all-israel the price was great too. The lobby is beautiful and clean too. All in all our stay was something to be remembered.

Hotel, just OK

from Kateikins
This hotel was just ok. We would probably stay somewhere else in the future. The hotel rooms have a hairdryer, kettle to heat water for tea or coffee,A/C,pool,restaurant and cable. The beds were nice and had comforters but no top-sheet. The hotel offers a large garage for free parking. I thought the breakfast selection was good but some of the hot items were cold.

Newer Hotel Needs Facelift

from Inaheed
We stayed at the Grand Court for a total of six nights. It is about 10 minute walk north from the Damascus Gate and located between the Novotel and Olive Tree Hotels. It is the newest of the three hotels.
Construction took a long time. In 2001 we saw the partially built Grand Court, as construction had been halted. Later it resumed and the hotel opened in 2005.

We walked through the Grand Court a few months after it opened in 2005 and I noticed water stains on the hallway carpets. Two years later those stains still remain.

We visited the Grand Court for Shabbat dinner in 2005. The food selection at that time was diverse and very tasty. We decided that on our next visit we would stay at the Grand Court.

This year we did that. I was expecting the quality of variety of food
we had seen when we'd stopped by for several other visits. But I was disappointed in the food selection. For breakfasts the variety of choices were limited. At dinner the selections of meat and salads were not as varied or tasty as those we had elsewhere.

The dining rooms were crowded in the mornings and evenings with all the large tour groups. It made it hard to get around to the serving areas to access the food. In the mornings it was hard to get the attention of the servers for coffee and tea.

The rooms were small and had not been maintained. Friends told how doors on closets didn't close properly and tubs didn't drain. One commented that the kibbutz Holiday Village where we stayed earlier was cleaned better each day than the room at the Grand Court.

On Shabbat the wireless service was turned off. Even the computers in
the lobby available for general use were turned off.

The staff are superb. Those at the front desk were very helpful in looking for an item lost by one of our friends. The Dining Room Manager always greeted us by name when we went for meals.

One of the great pluses of this hotel is the location. It is close enough to walk to the Old City, which we did a number of times. It is about 20 minutes to walk to Ben Yehuda Street.

The hotel gift shop is expensive but the owner of the gift shop just outside the Olive Tree Hotel does a great business as people staying at the three hotels (Novotel, Grand Court, and Olive Tree) go there to browse and shop. You can bargain with him. A friend purchased three T-shirts for $10 (about the same price as stores in the Old City).

Overall -- The Grand Court has great staff and is a good hotel but needs the management's attention to get it back to 4-star level.

Hotel with an identity crisis.

from Judith011
I stayed with my husband at the Grand Court Hotel for three nights including a Sabbath. I have mixed feelings about the experience. The hotel itself is brand new, spacious and gorgeous with a lot of glass and long hallways and all new plumbing and décor. There is a lovely pool and a fine central courtyard for outdoor seating off the spacious dining hall. The location is excellent if your main objective is to see the old city because it is a twenty minute walk to get there. All that being said, there is still an air of being unfinished about the Grand Court. There is a very lovely little flower garden under construction the big courtyard that promises to be charming when it is complete. Unfortunately, it isn’t complete. There was a potentially lovely little courtyard view on the way to our second floor suite that had nothing but a pile of rubble in it. Our room was very small for a luxury hotel although tastefully and comfortably furnished. The hotel gift shop was unusually fine. The staff was generally courteous and nice and the service fine. I had coffee and drinks in the hotel’s lobby bar several times and the staff there were unfailingly pleasant and professional. We took advantage of the morning free breakfast each day and there was a lot of choice. The front desk staff were fabulous getting us into our room a bit earlier than check in and helping us arrange to return our rental car. There was an especially pleasant young woman fluent in English and Spanish as well as Hebrew who was a delight going above and beyond what was required of her in a superior and professional manner. However, I had some issues with the serving staff in the dining room. Three times a plate of my food vanished, snatched away before I had finished it when I turned to chat with my husband. I felt like the staff there was hovering over me and couldn’t wait for me to finish and leave even though I was there only within their standard breakfast hours of 7-9 am. A guest shouldn’t be made to feel like a pain in the butt you can’t wait to get rid of which is how I felt. There were huge crowds on the last morning and there was simply not enough room for everyone to pick what they wanted to eat so we were all bumping into one another. A second set of buffet tables or moving them out so we could use both sides would have helped. Because of the number of people the echoing noise was bothersome that morning indicating there are some acoustic issues to be resolved. There was also an annoying lack of hot coffee available in the coffee urns that never seemed to be refilled on all three mornings. I got very spoiled at other places by having a coffee machine where I could help myself to different styles and take as much as I wanted. At the Grand Court you get nothing but plain filter coffee that is not quite hot enough because it has been sitting in carafes for hours and you have to go from table to table looking for one with enough coffee in it to fill your mug. I’m not sure why, but I also found the food, though abundant and varied to look at, to be kind of flat and repetitive in taste. The quality of the fruits and vegetables wasn’t the very best as if someone was cutting corners to save pennies. The tomatoes offered were not fully ripe for example. I was also a bit disconcerted to see leftovers from the truly fabulous Shabbot dinner waiting for us for our breakfast. I think the Grand Court would benefit from having a sit down dining room with a proper menu that you can order from. We were only offered the endless buffet and nothing else meaning that we had to pay 150 shekels for my daughter, who we were visiting in the city, when she simply wanted a salad. (The staff were apologetic and informed us such a restaurant is on the way.) Another very annoying aspect of the hotel service is their swimming pool. We went for a long day of sight seeing and we got back hot and sticky in the 38C heat on our last day. We headed to cool off in the pool only to discover the lifeguard leaving because it closes completely at 6:00 pm. This was exceptionally annoying because there is no notice of pool hours on the door or anywhere else for that matter. We would have planned our day to be home in time for a swim before closing if we’d known about the limitations. I also can’t help thinking a full luxury hotel with pretensions to greatness has no business closing its pool at 6:00 pm. If they were smart about the comfort of their guests, the pool would be open until late evening with a bar set up nearby. I especially can’t understand this lack because their main business seemed to be tour groups who are out touring the sights all day and such folks would really appreciate an evening swim. There is supposedly an exercise room somewhere in the complex but we couldn’t find it even though we looked although we did find the sauna. Some better signage is in order. As for the sauna, well who wants to go into a sauna when it is already a sauna outside? It would fine in winter but didn’t appeal to us at all. So overall, I’m not sure I would go there again. Either go fully Grand or go economy but this hovering in the middle somewhere is just annoying. And the Grand Court Hotel really needs to finish the amenities and the decorating before it can be truly called Grand.

Not a Resort Hotel

from Jonathan2007
We stayed at the Grand Court in Jerusalem for Pesach 2007. We booked the hotel through Gil Tours, an Israeli travel agent. Gil Tours were accommodating throughout the booking process. My only gripe with the agent was that Gil Tours did not advise the hotel that we were arriving a night early, despite the fact that I had confirmed this the same day, and we did not have ready rooms when we arrived at 0200 in the morning.

THE ROOMS: We required interconnecting rooms which the Grand Court easily accommodated us with. The rooms are on the small side, but are clean and the beds are comfortable. The maid service was fine. The rooms did not have any information pack about the services available at the hotel.

INTERNET ACCESS: The rooms do not have any internet access which is very surprising for a brand new hotel. Wi-fi is available on the lobby floor at $6 per hour, and the signal is extremely weak. It took me over 30 minutes to download a 1mb file.

LOCATION: Right across from the American Colony hotel in East Jerusalem and sandwiched between the Olive and Novotel. About 10 minutes walk to Mea Shearim, and 30 minutes walk to either the Kotel or downtown. No parks in the area.

FOOD: Pesach is always a challenging time, especially for hotels such as the Grand Court who have serious supervision. The food was adequate but certainly not gourmet. The salad bars were bountiful. As we were not on a caloric competition and were watching our weight, we were rather disappointed that the desserts comprised mainly of lots of cakes, with little focus on healthy eating options. The only fruit that was readily available was melon, and occasionally watermelon, giving the impression that the chef had a special deal going with the supplier, or that he lacked imagination. Waiter service was excellent and very accommodating.

CHILDREN FACILITIES: The hotel lacks many of the facilities you would expect at a 5 star hotel. There is no grass or playground for the children. The hotel did arrange a couple of times for a bouncy castle to be erected, but otherwise the children were pretty bored.

SWIMMING POOL: The hotel has a brand new swimming pool and a small children pool on the 6th floor. The swimming pool is on the small side and both pools don’t offer any protection from the sun. We found the water far too cold for bathing though my father enjoyed swimming on his own as no other guest wanted to risk hypothermia.

LOBBY SERVICE: We didn’t need to refer to the lobby staff much, but on the one occasion we asked to book a larger taxi to town, the receptionist called some company in East Jerusalem who asked for 100 shekel. We know that the price should not exceed 50 shekel, so it seems that there is some arrangement between the hotel and the taxi company.

SUMMARY: A comfortable hotel if you are a Pilgrim looking for a good bed and decent meal after a day seeing the sites. A boring hotel if you have a family with small children and are looking for resort like activities. I certainly wouldn’t classify the hotel as 5 star, but rather as an average 4 star.

Upscale Newer Hotel!

from A TripAdvisor Member
Stayed at this beautiful delightful hotel with a group and was very pleased with the rooms, restaurant, and hotel staff. The hotel is not far from the Old City (not within easy walking distance, though) and is actually sandwiched in between two older hotels on a side street. The hotel is very modern and has a beautiful spacious lobby and atrium. The rooms were nicely appointed and stylish. The buffet breakfast was lavish and plentiful. My group seem to all enjoy this hotel and I would definitely stay here again.

Very Nice Hotel , will go stay there again

from KYMAT
Dec 13-17, 24 2006.
After reading some of the reviews here, I called my travel agent to book me at another place. He assured me that It was good place and he would refund me if I didn't like it. I am glad I didn't change. The hotel was was clean, the rooms were very tidy. The restaurant was clean, the food was wonderful. They had both the mediterranean food (which we loved) as well catering to the west. Although we were not part of a group they always managed to find us a table, even on the first day of Hanukkah when they some extra functions and guests. I did notice that the pools was under repair, but I was not there to use the pool. The location was very central and views from the room of Jerusalem was wonderful. The lobby always had orange/grapefruit juice available for free. The front office staff was friendly and courteous. There are lot of tour groups booked here, so get used to waves of tourists getting in and out. ( I guess it would be the same for any hotel in Jerusalem.)

Mat

Shelter

from whalehead
At first glance it looks good. Upon further review it lacks a good bit. The pool is still not finished. The food was not that impressive. The internet was .10 cents a minuete. The hall bath rooms were broken and smelled. Our room was cleaned well and can't complain about that. Was disappointed in the pool and at times unattentive front desk. Would look elsewhere next time probably a Kibbutz or somewhere that has a working pool or some form of recreation.

A seriously horrible hotel

from Benn-m
We stayed in the Grand Court for four nights in July 2006. The location of the Hotel is great - positioned exactly in the middle of old east and new west jerusalem. From some of the rooms there are nice views of the city - and its spectacular sunsets.

However, the stafff were positively unfriendly - I had to rebuke a young man on reception for being openly rude and this attitude from the staff seemed to be in every department. When we returened from a day out, at 4pm and our room was not serviced the staff wanted to know what my problem was !

The food was poor - a buffet that had the same sad stale salads every day, and a hygene issue (I watched a member of staff taking unused food from a dirty table and putting it back on the buffet). The staff in the dining room were almost hostile !

The carpets throughout the hotel were stained with water or something ! There were places where the plaster was falling off the walls - and this is a new hotel.

The worst thing about the hotel for us though was that we went there expecting a swimming pool, because thats what they said on their web site - only to find it locked and partly built - it will be ready next summer they told us - with an indifferent shrug !

This was advertised as a 1st class 5 star hotel - I don't think so !

So although we loved jerusalem and had a great time there we wont be staying at the Grand Court ever again !

Top Local Tips for Jerusalem

Getting to the old city on foot. I recommend crossing over to the opposite of King David street (which is nearly a highway) as close to the hotel as possible and walking to either the New Gate or Jaffa gate instead of aiming for the Damascus Gate. If you walk on the closer side you end up in the middle of a smelly awful open wholesale Arab market district right outsdie the Damacus Gate that looks and feels disreputable and unwelcoming even though nothing bad happened.

Always ask how much and don't be a skinflint. Taxi's from the hotel are fine and always ask how much in advance. 30-40 NIS to Zion Sq is fine, in Israeli terms thats expensive but in sterling its very reasonable and some of those guys only make a few trips a day. Walking down Nablus Road to the Damascus Gate is ok, don't flash your cash or camera though and spend some money at the shops. The food is rough looking but tasty and bug free.

ATM's The exchnage rate you get is a rip off. No ATMS's we could find gave dollars. While many places wanted your dollars for selling goods when offer NIS the exchnage rate jumped all over the place.

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Other names for Grand Court Hotel Jerusalem

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  • Address: 15 Saint George St - Jerusalem - 280 - Israel
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