Magic Palace Hotel

, Eilat, Israel
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Magic Palace Hotel

, Eilat
3 star

Rooms: 323

North Beach - Eilat - 8800 - Israel Hotel Website | | (08)6369999
35 Traveller

Reviews - Magic Palace Hotel

1/10
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Submitted by: wow powerleveling in 23/04/08
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10/10
Lovely hotel, helpful staff
Submitted by: Ilana in 22/10/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Young Couple
We had a lovely weekend in the Magic Palace. Our child loved the soft play area, the staff (especially Niv) were amazing, the food great, room impeccable and large.
Nothing negative to say at all.
1/10
Stay Away
Submitted by: Alan Levy in 21/04/07
  • Age Group: 41 - 50
  • From: United States
  • Traveller type: Family Traveller
This is the very first time I have ever in my 40+ years wrote a review of a bad experience I have had at a hotel but this one really required it. The short recommendation is to stay away. This was the fifth hotel we stayed at in Eliat and for the money we got taken. We booked a 4 night stay this past weekend with my in-laws and my three year old son. Both rooms were filthy (not dirty but really gross). Some examples of what were bad were:
1. Burns on the floors
2. A huge 1 FT squared stain on the carpet.
3. The bedspread was ripped and burnt repeatedly with cigarettes
4. The lamps (both of them) had "strange" stains on them. I don't know how they got there or want to guess at what the were.
5. Both bathrooms had a strange "skunky" odor in them

We contacted the front desk they said they would send someone up. They tried to rectify what they could but obviously they could not fix the floors or the odor in the bathrooms. The manager on calls said they were fully booked and that the next day they would show us a different set of rooms. Needless to say the next day the rooms they showed us were as bad as the ones we were staying in. We rejected their offer to switch rooms.

Bad rooms were the short of it. The foodservice was bad as well. They served water pitchers on every table we served ourselves out of them the first night to find particulate food matter floating in all our glasses. I don't mean crumbs here, I mean unclean to the core. We contact the service staff who replaced the pitcher and the glasses. We also saw after lifting the pitcher that the table was still dirty from the previous patrons who had occupied it. The sad part was it was not an isolated incident. The same thing happened the next night at dinner. Particulate matter in the pitches and dirty tables.

We spoke to the customer service manager who wanted to make things "right" the next day, but at this time we were all living with a bad taste (literally) in our mouths and decided to cut the vacation short. All she was empowered to do was to refund the money we had already paid for that night (in Israel you pay in advance for your entire stay; they credit you back for unused nights). We ran not walked from the hotel taking what we could get.

I have traveled all around the world and stayed in poor and great hotels and resorts. Stay clear of the Magic Palace, there was nothing magical about our stay. For a rated 4 star hotel we received sub 2 star service and support from the staff. As I told the management it was as if the line staff could careless about making our stay a pleasant one. I treated them with the utmost respect I wish they had done the same to my family.

Top Local Tips for Eilat

Aquarium, Kings City & Imax The Aquarium is a lot of fun, it has an underwater observatory and a couple of nice exhibits. There are to main attractions at the Aquarium a 3D movie with moving seats and a submarine ride. The Imax was also fun it has a huge screen great sound and its all in 3D. Kings City was decent it is a relatively small amusement park Whose theme is King Solomon and Biblical times. This is more for the kiddies but is also fun for adults, there is "Journey To The Past", a journey back to the era of Pharaohs in ancient Egypt via a four dimensional display composed of huge panoramic screens that will make you feel as if you were floating above Pharaoh' palaces and temples. The main attraction is "King Solomon Falls" A fascinating boat ride following the life story of King Solomon. Sail through 7 different caves, each marking a chapter in the life of King Solomon, and complete the experience the trip ends with an enormous heart-stopping water-slide into an artificial lake.

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Other names for Magic Palace Hotel

  • magic palace hotel eilat
  • magic palace eilat
  • Address: North Beach - Eilat - 8800 - Israel
Travel Library Traveller Rating?
6.7/10

See All 35 reviews

"wow powerleveling" - wow powerleveling

"Lovely hotel, helpful staff" - Ilana

"Stay Away" - Alan Levy

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