The Celtic Manor Resort Hotel

, Newport, United Kingdom
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The Celtic Manor Resort Hotel

, Newport
Coldra Woods - Newport - Wales - NP18 1HQ - United Kingdom Hotel Website | (0 633)413000
669 Traveller

Reviews - The Celtic Manor Resort Hotel

Historical Traveller Reviews of The Celtic Manor Resort Hotel

Ragu?

from A TripAdvisor Member
I recently had the opportunity to visit The Celtic Manor for a delightful Sunday lunch. I have to confess there were a few problems. Before dinner I was asked if I would like a drink, I replied that I would very much like a glass of 'Haselgroves Bentwing Wrattonbully Shiraz'. They didn't have it, so I had a glass of orange squash.
It was a buffet lunch which I always find a little embarrassing. As soon as the food was ready, everyone descended upon it like a pack of desperate hungry wolves. I waited for it to calm down, but it didn't so eventually I went up and stood in line with my plate, and I began to hate myself.
I am a vegetarian and I only had one choice- Aubergine and Mozzarella stack. The Aubergine was OK, but there was no sign of any Mozzarella and to add insult to injury, I tasted the sauce, it seemed familiar.....it was Ragu! RAGU! at £26 per head, I would at least expect Dolmio!! I began to twitch nervously, the sun was shining fiercely through the window, into my eyes.... 'could do with some curtains' I muttered hastily, under my breath.

Having said all this, the cheese selection was exuberant and the soap in the toilet was smashing! At the end of the day, it is swings and roundabouts and we have to make the most of everything. I would certainly return there, to wash my hands.

eh, not for me or most that I know

from anotherbusybee
Well what can I say apart from - dont judge a book by its cover. Fantastic setting, the property itself is just awesome. The only comments I think I should write without being a complete arrogant frequent hotel stayer is "transfer staff from the hilton" and then the service may increase to 2 out of 10. Seriously tho, if this hotel was in London 5 star standards it would be stunning, the staff at present are inexperienced, bored, uninterested and complete lack of motivation which stems from the senior management. Go if you dare but ensure you don't pay for what you expect a 5 star to be, would grade the service at a 2/3 at present. shame but true. Cleanliness also to be desired in places. I think the management need a serious ritz carlton training course.....

A little disappointing

from BARBADOS
Just returned from 1 night stay at this hotel, booked as a surprise for my rather big birthday!
We have been to the hotel before to eat on various occassions, and have always been impressed.
The location is great, with fabulous grounds.
The reception area is in itself impressive.
Check in was efficient.
We had a 1 bedroom suite which overlooked the golf course. The lounge area was very big, very comfortable and well equipt. The bedroom was the usual hotel bedroom size. Tea/coffee making facilities and free national telephone calls.
The service and food at Owens restauant were first class, special but not stuffy.
We had breakfast in The Olive tree restaurant and it too was good, with the usual fruit,hot buffet, rolls pastries, juices etc.Service was friendly and efficient.
Now the disappointing comments (taking into cosideration this cost £350 one night bed and breakfast)
There was no turndown service - expected in a hotel of this class!
The towels in the bathroom were very worn looking, one even had holes in it!
Molton Brown toiletries - great, but tiny amounts, not enough for two people to shower more than twice!
When we requested more,housekeeping told us they would bring us more immediately, but even after phoning them twice, they never appeared!
The terrace was littered with cigarette ends, never seen that anywhere before, and looked disgusting.
So unfortunatly,the experience didn't live up to expectations just by those few small things which could easily be rectified.

Awful awful place with rude poorly educated staff

from ladysmasons
My husband and I visited this hotel while attending a wedding at the Golf Club. There were a catalogue of errors which began after the wedding while we were in the bar. The Bar Staff had no clue what Pimms was or how to make it, they did not have soft drinks on tap so poured Lemonade from a jug that had been sitting around and was flat. We were charged close to £10 for 2 horrid drinks.

The following day we decided to make use of the Spa which to my mind is an adult environment. At other 5* hotel one never sees children in the Spa, however it is different at Cletic Manor. There were lots of children with toys and inflatables screaming and shouting while we were trying to relax with the Sunday papers. There weren't lifeguards so it obviously wasn't designed to cater for them! It was such an awful experience we left early.

Added to this, we were requested that towels should be returned to the Spa Reception. When I did this the girl behind the desk looked at me with disgust and said "I'm not touching that I don't know where it's been". I have never been so insulted in a hotel. I kindly reminded her that this was what guest were asked to do but she was unrelenting. I reported this matter to customer service who were sympathetic but seems to take it in their stride.

I would never return to Celtic Manor, the staff are poorly trained and have no idea how to treat guests who are paying over £200 a night for a room. I cannot believe they are holding the Ryder Cup here, it's a disgrace!

Dissapointed with Celtic Manor

from A TripAdvisor Member
We had been there before and thought it was wonderful. My husband booked the Saturday night as a treat for our Anniversery. It was our fault for not arriving untill 7.15, family problems. We were unable to book a table until 9.15 and like some of your other reviews this did mean that the food on the buffet had been around for some time - I would not serve some of it to my guests. We were also unfortunate that there was a large wedding party in the bar which made it difficult to get a drink before dinner. The piano was put to bed before 9.00.
We eventually went up to the room about 11.15 and found there were no robes and also some odd sticky marks, deposits my husband called them, on the bathromm floor. However when I turned the bed down there was a long black hair lying there from the previous occupant. I called reception and a very nice lady came with clean sheets about half an hour later. In the mean time we drank the half bottle of red wine from the mini bar.
When the bed was pulled back there quite lot of large blackish marks on the underside of the duvet cover. at this stage we were offered another room. This again took a little while. The new room seemed ok, the bed had not been made properly, wrinkles in the mattress cover and the top sheet barely meeting the top of the bed, but so what I wanted to go to bed. There were robes in this room, so I got undressed and went to the bathroom, while sitting there I could not help but notice rather a gathering of pubic hair by the bath.
I called reception again. While waiting for the response we drank the half bottle of red in this room too. The night manager came and was very apologetic and said that he had sent someone to make sure that the next room was clean. We moved again, clean but no robes, did I phone reception - no. In the end the hotel did not charge us the £225 for bed and breakfast. However I am still tired from the nights short sleep and it was hardly the wonderful experience we were hoping for. I have been trying to rationalise what happened but can see no good reason for a hotel of this supposed stand ard for not changing bed sheets. Had their staff been more vigilant then they could at least have removed the hair.

Fantastic

from A TripAdvisor Member
I stayed at the Celtic Manor for a conference held from Aug.24-26.
The hotel was incredible: Great Gym, Fabulous Restaurant, 1st Rate Golf Course and impeccable service. Internet hook-up in the room is complimentary and very fast.

I would highly recommend this hotel to anyone visiting for business, Golf or simply to tour Wales.

I would recommend using the car service from the Airport booked through the Celtic Manor concierge (Cardiff/London/Bristol) - Keith and his cousin who own the company are very friendly, can give you some history along the way and very well priced. They even picked me up and drove me to the airport at 4:15am.

Luxury break

from Bridget35
A group of ten of us stayed at the Celtic Manor as a special treat as we had some keen golfers amongst us who had always wanted to play the famous course!
The Hotel was really lovely with an opulent yet spacious feel to it, the rooms superb (loved the huge shower) and the little luxuries such as the provision of bathrobes and slippers to get to the spa and pool.
The breakfast was first class but we were disappointed with the main restaurant where we were encouraged to have the buffet (it was fairly late and there was alot left!). Most of the food had dried up with being kept warm and it would have been better if it had been thrown rather than left out as an option. As I said it was around 9.15pm but perhaps we were encouraged rather too much by the waitress to eat the leftovers rather than ordering from the main menu!! Next time we'll eat at the Golf Club as it sounds lovely.
The live music in the main lounge was fantastic and they were all very friendly and played a number of requests! The bar staff were disappointing however and didn't get one round correct all night - very slow as well. Think they need someone in charge to organise them a bit more.
All in all a lovely hotel with plenty of places to sit quietly both indoors and out or to mingle with the other guests in the main bar. There was plenty going on whilst we were there including a wedding, tennis lessons with Pat Cash and a Conference but to to the sheer size of the Hotel nowhere seemed too crowded.

Excellent Hotel - Thoroughly Recommended

from SCE
I have stayed at this hotel on many occassions for both business and leisure visits and I can honestly say that it is superb - the suites are comfortably designed and the decoration is luxurious.

The entrance lobby is highly impressive with two huge, carved, wooden dragons forming the focal point and reminding you of the hotel's Welsh heritage! The staff are polite, helpful and patient and the food excellent - I particularly recommend Merlin's restaurant. The buffet style breakfast is superb too, with a vast choice of foods and drinks. Room service can be a little on the slow side, but the food did arrive piping hot and was again, delicious.

And now for the beauty spa - I love to be pampered, and the massage treatments are especially good here, but you do need to book quite far in advance (try at least 2 weeks)! This is obviously a good indication of the service here, but can be a little annoying if you have forgotten to book this far in advance. The spa could do with more treatment rooms and staff to deal with this problem. The gym is well equipped, whilst the indoor pool has incredible panoramic views thanks to the hotel's evelated position and glass-sided leisure area. I am not a golf player, so cannot comment on the quality of the course; however, my partner is a big fan and was very complimentary of both the course and clubhouse.

All in all, an excellent visit. Am planning to return in December to spend Christmas day here.

Fabulous, absolutely fabulous

from LondonTanya
Spent a weekend at the Celtic Manor Resort and felt compelled to write a review. The chintzy feel to the hotel may not be to everyone's taste but the service and sheet luxury more than makes up for it. On arrival we were upgraded to a junior suite as our room hadn't yet been cleaned... two face basins, fluffy bathrobes, separate shower (big enough for 2)... absolute luxury.

We spent the weekend at the spa and again it was pure heaven. The list of treatments available is second to none.. there are very few places in the UK which offer Rasul Mud Chambers... a weekend in the spa here is a must for any serious spa lover!

The only downside to the hotel is the cost of the restaurants... even for a Londoner it seemed a little pricey. However, concierge were extremely helpful in booking us into a number of local restaurants, all with outstanding menus and at a fraction of the price. "The Chandlery" in Newport comes highly recommended!

This was my second visit to the Celtic Manor and it will definitely not be my last!

Superb child friendly hotle

from DFosterLincoln
Have just returned from our second stay in the hotel (the first time was 2 years ago) - both timed with the Football League play off finals in Cardiff, so the hotel was busy. Despite the result of the football (both times!) we had a great stay.

We were happy with the facilities and standard of accommodation, but what we were most impressed with was the attitude of the hotel and staff towards our 4 year old. We were informed in no uncertain terms that there was no discrimination against children in the hotel. Even up at the club house.

The creche facility was good and reasonably priced. Babysitting a bit steep at £8 an hour, but the people were excellent.

To have such a big hotel that successfully makes it part of their culture to welcome children is impressive - hotel chains please take note.

Food prices varied. Owens, their "fine dining" restaurant was priced accordingly but the food reflected it. Their main restaurant was a tad over priced but go up to the club house (5 minute walk or get a lift via the concierge) and get a very reasonably priced meal.

Contrary to other reports we found the staff were usually more than helpful and friendly throughout the hotel, no matter what job they were doing.

The only black mark was in the main bar where there didn't appear to be anyone in charge and they struggled when it got busy at night - but wander round the corner to the cocktail bar and all is right in the world again

Top Local Tips for Newport

Eating at Celtic Manor If you wish to eat at the hotel (unusually) they require you to book restaurant times. I knew this from staying there previously but Owens (Fine Dining) does get booked up quickly so remember to book before you go!

DRIVE THERE DONT DRIVE UNTILL YOU LEAVE SO MUCH THERE TO DO GO ON MANY OF THE NICE WALKS AROUND THE RESORT

A developing city Newport is a rapidly developing city. The Riverside Arts and Conference centre was a striking venue for a conference we were attending. Parts of the city are still rundown but a lot of work is going on in advance of the Ryder Cup, and many heritage features are being upgraded.

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Other names for The Celtic Manor Resort Hotel

  • celtic manor resort
  • celtic manor newport
  • celtic manor hotel
  • celtic manor
  • celtic hotel manor
  • Address: Coldra Woods - Newport - Wales - NP18 1HQ - United Kingdom
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