Somerset Hotel

, Llandudno, United Kingdom
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Somerset Hotel

, Llandudno
3 star

Rooms: 37

St Georges Crescent - Llandudno - Wales - LL30 2LF - United Kingdom Hotel Website | | (0 492)876540
28 Traveller

Reviews - Somerset Hotel

9/10
Splendid Service
Submitted by: Betty & Bernard in 24/04/08
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Retired
It was a pleasure to find a hotel where the staff clearly enjoy their work - everyone was always cheerful and helpful. Food was excellent, varied and plentiful.There was always a vegetarian option. Excellent value for money. A very comfortable hotel.
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2/10
What a way to spend Christmas
Submitted by: Dorothy in 30/12/07
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Retired
The Somerset Hotel was more like a Care Home than an Hotel. The entertainment was practically non existant. No party atmospher at all. I expected to have a jolly time on a Christmas holiday, but it was anything but jolly. The one redeaming factor was the food, which was good.
9/10
Wonderful Holiday
Submitted by: Victoria in 07/12/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
Really enjoyed our family holiday this summer, found the staff to be really friendly and helpful, could not do enough for us. Food was excellent, portions were generous and overall good choice. The hotel is well situated in the town for the beach, which is where my kids spent most mornings, the shops are very close, so ideal for me. The room was spacious, clean and contained everything we needed. Definitely recommend this hotel to anyone looking for value for money in a traditional seaside resort. Definitely re-booking for next year, just need the sun again to make it perfect. Who wants to go to a tacky place in spain!
2/10
Hotel needs first Clients needs second
Submitted by: Rob in 09/10/07
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Mature Couple
Great sea view BUT Characature of the B & B Industry from 40 years ago. Breakfast still the same as another writer's report i.e. quarter of a slice of fried bread! Cleared condiments whilst we were still eating. When we returned from breakfast the maid was in our room which we hadn't vacated,(it was only 9.15am!). Smiling a problem. Wash basin in bedroom as ensuite not big enough for it.
....And the tourist industry wonder why people prefer to go abroad - this is a large seafront hotel in a popular resort, great potential but just needs to be customer and not hotel orientated and better value for money!
9/10
No problems
Submitted by: Rob in 22/08/07
  • Age Group: 26 - 30
  • From: United Kingdom
  • Traveller type: Relaxation Seeker
I did not encounter any of the above problems during my weeklong stay. Very reasonable prices for this time of year and location. Food was more than adequate, although a buffet breakfast is still preferable for me, and juice was freely available! I didn't stay at the hotel for the evening entertainment, so I can't really comment. Polite and cheerful staff.
1/10
Hotels reply!
Submitted by: Rose & Ian Tandy in 20/11/06
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Large Group/School
I sent the hotel 2 emails detailing my complaints. The first was ignored the second reply was quote " Sorry you feel like this. You obviously picked the wrong hotel Better luck next time".
Need I say more!!!!!!!!!!!!!!!
2/10
Disaster
Submitted by: A Travel Library User in 10/11/06
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Large Group/School
I have just returned from taking a group of 40 pax here. The hotel is clean comfortable and the food is Ok if you are on a diet as the portions are not very big - breakfast is 1 sos, 1 bacon, half tom, 1 egg, quarter slice fried bread - every day. Dare to ask for juice and you get glares and grunts. I dont know when the staff smile, but we did not see it all weekend. We went for a Turkey & Tinsel break - that was a joke. Everything stops at 10.30! We had a "New Years Eve" where the literature said "dance the night away" - we saw the "New Year in at 9.30!
When we queried this we were told that there were superior rooms above the ballroom (I know it sounds stupid to me too!) and those people paid a lot of money! Any complaints were met with scorn. We were told one thing by one person and then a completely different story from another one! Noone seems bothered as long as they had your money. The week before there was a ballroom dance group in who were told there was a full size ballroom. The dance floor is 12x12 at best with a large pillar in the middle. On the 2nd night the organist was 82 and finished at 10.15 saying he had come to the part of the night he most looked forward too! In 25 years of group organising - this hotel is top of this list for uncaring, unhospitable behaviour. We felt conned.If you are thinking of going my advise is think again
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5.7/10

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