The Royal Hotel

, Cardiff, United Kingdom
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The Royal Hotel

, Cardiff
3 star

Rooms: 64

10 St Mary Street - Cardiff - Wales - CF10 5DW - United Kingdom | 2920-550750
176 Traveller

Reviews - The Royal Hotel

Historical Traveller Reviews of The Royal Hotel

Bedroom in a closet

from AGAL
The pictures of the hotel on its web site are very deceptive. I had to do a doubletake when we arrived by taxi. Entrance is very small and congested. This hotel has been here for over 100 years but was refurbed a year or so ago. Check-in on second floor. The day we arrived, the lift was not working, so staff had to carry our luggage to 4th floor. The room with queen bed was the smallest I have every stayed in. It was like being in a large closet. We took pixs to show family and friends. Bath was good size.
Hotel has small dining room with room service available. Food was only adequate if you are hungry.
OK for one night stay. After that claustophobia...

Not bad for a Cupboard

from thisdogibites
We booked this hotel because we thought it looked great on the various websites that we checked out before booking. We also got a good deal on the price and it was a great location for the Millenium Stadium where we were going to a concert.

To be honest, I wish that we'd never stayed there...

Yes, the hotel is attractive and has a contemporary interior which is well finished, however, we were given room 324. An internal room with no windows at all. It was like sleeping in a cupboard. I have stayed in internal rooms before and not really had a problem but this room was closed on all sides with no vents for air. The air conditioning was inadequate and room was always warm.

We did ask for another room but were told that the hotel was fully booked as were all the other hotels in the area due to the event at the Stadium.

When we booked this hotel there were plenty of other hotels available and had I known that I would have slept in a cupboard for two nights, I definitely would have booked one of them.

Like other reviews, I agree that breakfast was a joke. We couldn't have milk in our cereal or coffee because they had ran out. Someone was sent out to Tesco. I've never experienced this before, it was almost laughable.

Overall, it's a good looking hotel in a great location but I probably wouldn't stay here again and risk a windowless, airless room. Not my cup of tea (without milk, please!!!)

Nice rooms shame about the service

from jenifer2377
My cousin and I recently stayed at this hotel for a girlie weekend to see Madonna at the Cardiff Millenium stadium.When we arrived at the hotel there is an intercom to speak to reception, they buzzed us in, it was not really clear to us were the reception was located, but later discovered that you have take some steps down to a lift that takes you up to the reception,which was a bit strange. We pressed the button for the lift, and waited.....and waited.....and waited a little longer before another guest said that is was out of order! So we had to carry our luggage up four flights of steep stairs to even get to reception.Once we had checked in and got our room card we took another lift to our room.The room was very nice, beds very comfortable, no complaints about that.We decided to eat at the hotel as most eating places were packed full of fans going to the concert, but were told that the kitchen would not be open for at least an hour and even then they were having trouble with their suppliers so may not have much on the menu.So as predicted everywhere in the city was packed so ended up having to have a mcdonalds! We asked hotel for a bottle of wine but again we told they had none left.In the morning we had to take the lift to breakfast and this was now out of order too,so had to find our way down the stairs which was very confusing.Breakfast was awful, not enough to go around and the fresh pasries they brought out were not cooked in the middle! I would not recommend this hotel for people that have trouble with stairs or disabled people because if both the lifts are out of order as in this case I don't know how you would get in or out.In fact as we were checking out there was another couple at reception refusing to pay because the guy had only got one leg and how was he supposed to get down or up such steep stairs!!! I think any guest witnessing this thought it was a absoulute disgrace

Agree about breakfast

from Warks
Outside the hotel looks the worse for wear but we were pleasently suprised with the inside. The room was a little small but very well equiped and impressed with the cafetiere for making coffee. Well positioned for town, and helpful staff but agree with previous comments about breakfast, I think this was the most limited that I have ever experienced, but at the internet price paid for a double room would certainly stay again.

£3 !

from nobby-01
To be fair I'll start with the positives.
Perfect location -for us anyway. nice room (bit small) nice linen etc . (but bed too soft). nice touch with dvd player & flat screen tv(not large) + no dvds in room. staff i met seemed friendly.

OK: this hotel is basically a posh Travelodge!
getting in & out is a joke, you take a lift (if you find it) to reception, then another to your room. i was woken regulally by the very heavy room doors opening and closing, it was like a gun shot! + on my last morning, woken early morn by the maid doing the room next door very loudly. oh , and bathroom light too dim.

Decided not to bother on 2nd morning but when i went to make a coffee in my room there was no milk!! Great - thanks for that royal?

the standard room rate is £119 - bare in mind that includes a 2 quid breakfast!!!
i booked well in advance & got a special internet rate at £82 1st night & £79 for the 2nd night, which in hindsight is too expensive. BUT
i was charged £82 for both nights , the confirmation email was in the car so i paid up. when i produced the email 10 mins later she said that i would get the £3 refunded to my account. It's been 2 weeks - I'M STILL WAITING!?

Just loved it

from JohnUK
There is very little to criticise at the Royal. My room was stylish and clean - like most boutique hotels perhaps compromising practical considerations over style - but it`s horses for courses.

The bed was very comfortable and the air conditioning effective.

Yes, breakfast is limited but it was quite sufficient and the staff were helpful.

I would definitely stay there again.


from jayneOxfordshireUk
My daughter & I spent 2 nights at the Royal: the 2nd night was unexpected as my daughter had had an operation and we had been told by the surgeon that we needed to stay in the area in case of any problems. The staff couldn't have been kinder: they put out extra towels in case of any post operative problems. They went out and bought a card for my daughter: gave her a box of delicious, soft, Belgian chocolates (great for getting the blood sugar levels back up again!) and were absolute STARS!
She felt too poorly to go out to eat: but the staff weren't phased at all! They offered to go out and get whatever she needed! And they arrived at our room, about 15 minutes later, with a tray bearing a HUGE plate of chips, complete with condiments and soft bread and butter.
The room was minimalism at it's best: comfortable beds with immaculate linen: funky bedside lights that were 'touch control' - no fiddling for the off switch! A modern slim line tv and sky one complete with music channel helped to keep my daughter's mind off her pain. The bathroom was superb - excellent power shower and delightful bottles of bathroom goodies all beautifully packaged.
All in all, we couldn't have been better cared for: I would highly recommend this hotel: clean, excellent staff and a good central location.

I would stay again

from TravelGirl55
Yep - the past reviews are correct. The entrance to this place is definately weird. I wouldn't recommend this hotel for an older or disabled person. But if you are an average adult -it's great. Once you go through the entrance one time, you will have it figured out and it shouldn't be a problem.

I found our stay very enjoyable. We were there for 2 nights and the location is great. We were able to walk easily to the train station, the castle and the main shopping area.

The rooms are fine, the normal size for UK hotels. And most importantly everything was very clean, which for me is more important than anything.

One tip - take a cab to Cardiff Bay - it's a longer walk than it appears and it goes through some shady areas.

Very disappointing - Avoid

from Martin_MidlandsUK
I spend 100+ nights each year in hotels of all standards, and this was my most disappointing stay of the year to date in terms of failure to meet expectations or provide value for money.

The hotel's website describes it as "luxurious" but it's far from that. In terms of facilities, it's closer to two-star. The only thing remotely luxurious is the quality of the bed pillows and linen. But even these are let down by the fact that the double bed is actually two singles zipped together with the inevitable discomfort if you lie across the middle.

The lift from the street to reception four flights up was out of order for what seemed like most of the second day. The lift from reception to the floors above was out of action on the third day. There is no alternative but the stairs when this happens. When working, these lifts are pretty slow too and can involve long waits.

The junior suite we had booked was actually just a slightly larger room. Given that this meant the tv was too far from the bed, I would have preferred a regular room. The staff told me that all rooms and suites are identical in terms of furnishing and amenities. They vary only in size apparently. The seating in rooms comprises two bright orange armless armchairs which are a triumph of funky design over comfort and practicality.

The televisions (small -- about 21" I would say -- non-widescreen LCD ones) carry just the five terrestrial channels plus Sky News. They are supposed to carry The Hits and Sky One as well, but these were not working throughout the hotel. There are no radio channels of any kind.

There are tea and coffee making facilities in room, but no mini-bar.

There is no restaurant on site, but room service was available, although I didn't try it. No cooked breakfast was available, and continental breakfast offered a very limited choice and ended at 10am (10.30 on Sat/Sun). The breakfast room doubles as the bar, but does not serve any draught beers.

Check-out time is an hour earlier than most hotels, at 11am.

There are no bell staff or concierge services.

Returning to the hotel late at night, it took forever to get someone to let us in, as the staff member on duty was off hoovering somewhere.

Most inconvenient aspect of my stay was that none of the bathrooms have shaver points, and the hotel did not have any mains adaptors I could borrow. Apparently their "ample supply" had all been given out, so I had to go and buy one from Boots, wasting half and hour in the process when I could least afford to lose any time.

Worst part of the stay was the handling of my complaints by the manager. Given that the junior staff had been very friendly to this point, it wouldn't have taken much for the manager to placate me and send me away feeling that at least he cared. In reality, he was actively hostile, made counter claims about what had been said to me that were untrue, and dismissed my comments with "well that's your view". He seemed far more concerned that I'd managed to get the junior suite for the rack rate of £189, rather than the super-inflated special event price that others were paying, and that I should consider myself lucky. This was all very Basil Fawlty-esque. I would have chosen to have withheld some of the bill, but the hotel went ahead and billed my credit card that they had on file against my wishes.

Sadly, because Cardiff regularly sells out all hotel rooms, the manager knows full well he can treat his guests anyhow he chooses and still have someone to take a room.

On the occasions when you have a choice, I would definitely look elsewhere. There are much better options in Cardiff. Even budget properties like the Holiday Inn Express compare favourably in my view.

t get a better location !

from TerraceTapasBar
We stayed at the royal hotel for 2 nights in april, we had a room on the 7th floor which was simply chic, with all the mod cons you would ever need & really lovely bedding (not like the novotel!). On the first morning we had breakfast in our room (for only a small tray charge), all items were top class (no soggy stodge), the next morning we went down for breakfast & although it was a bit unorganised & hectic the same quality items & more were available.

all in all we had a great stay & will be returning again in the future

Other names for The Royal Hotel

  • royal hotel cardiff
  • Address: 10 St Mary Street - Cardiff - Wales - CF10 5DW - United Kingdom
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