Hilton Cardiff Hotel

, Cardiff, United Kingdom
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Hilton Cardiff Hotel

5 star

Rooms: 197

Kingsway - Cardiff - Wales - CF10 3HH - United Kingdom Hotel Website | | 29 2064 6300
513 Traveller

Reviews - Hilton Cardiff Hotel

Nice but lacks organisation
Submitted by: Kevin Walker in 11/05/05
  • Age Group: 51 - 60
  • From: United Kingdom
  • Traveller type: Business Traveller
My family and I stayed at the Hilton Hotel in Cardiff following the graduation of our daughter from the University of Wales. The room was clean but perhaps lacked any luxurious features normally associated with the Hilton name. Chaos prevailed in the restaurant. At lunch time the hotel advertised a ""free lunch for all graduates"". We were initially charged for my daughters lunch and only after much complaining to foreign staff with a seamingly little understanding of the English language was our bill changed to reflect the correct price. In the evening our reservation was lost and we had to wait for a table. The service was slow. The wine arrived half way through our main course, a bottle of Louis Jadot red. and was corked. We were now finished with our ,main course by the time a new bottle of wine arrived. At no time did anyone senior approach us with an apology. Hotel is ideally situated but we wish we had eaten elsewhere!

Historical Traveller Reviews of Hilton Cardiff Hotel

Perfect Location

from A TripAdvisor Member
Perfectly located with views of the castle and next to the shopping area.Staff immediately parked the car,quick check in,spotlessly clean gym and swimming pool.Large room and bathroom with spacious shower.Would definately stay here again.

Modern Luxory Across From Castle

from Historiana
Very modern hotel with great location across street from Cardiff Castle. Convenient to dining and shopping. Parking and bellhop services need improvement. Nice executive lounge. Friendly staff.

Fabulous Views over city

from A TripAdvisor Member
We stayed here 10-12 June in executive room. Hugh Room, fabulous views over the city. Spotlessly clean, great bathroom with bath and enormous shower. Lovely fluffy robes and slippers supplied.

Included in executive room tariff is free use of executive lounge. Again with wonderful views. Continental breakfast was served here. Good choices. Free soft drinks/tea/coffee all day and after 5pm, free alcoholic beverages.
Very comfortable seats, daily newspapers and magazines supplied.

Visited health club. Enjoyed stainless steel swimming pool plus sauna/steam room.

All staff very helpful and very pleasant. Five star service without any stuffiness.

All in all an extremely pleasant experience which we hope to repeat very soon!


from Philip6974
I stayed in Cardiff Hilton last weekend and was so impressed with this hotel I just had to write my first ever review! The situation is right in the middle of the city, and the fact that they have fantastic sound proofing means that light sleepers like myself can get some sleep with no problem. The interior - from the reception to the rooms themselves - as well as all facilities (piano bar, restaurants, jacuzzi, swimming pool, gym etc.) are exemplary, other hotels have a lot of catching up to do. The staff are welcoming, friendly, respectful, and careful of their customers - I cannot stress this point enough. The room service has around 50 different meals - from the simple to the sophisticated.

This is the best hotel in Cardiff, you will have a comfortable and enjoyable stay here.

t fault it

from driver142
Stayed at the Hilton Cardiff for one night Friday 29th April.

Checked in at 15 00 and was upgraed to the executive floor (Hilton Hhonors Gold) Great room and big bathroom with walk in shower big enough for 2.

Ideally situated across from the castle, walking distance to the shopping centre, and bus stop outside to the railway station.

Staff were efficient and polite at all times.

We had breakfast and dinner in the conservatory which is added on to the dining area, had no trouble from people passing by as one reviewer did, but you could sit in the main area if it is a concern.

The health club ammenities are typical Hilton nice pool which is stainless steel, sauna and steam room on the side and jaccuzi at the end of the pool area. There was a lane created for the dedicated swimmer.

The executive lounge, how can you fault something which is completely free, if you're eligible. I would say that you could easily get 25 people seated comfortably.

Overall a nice stay in a modern Hilton.

Enjoyable Weekend

from A TripAdvisor Member
I have just come back from a very enjoyable weekend with 3 friends from the Hilton. We all agreed that we had a great weekend with no complaints about the hotel at all, the staff were very friendly and always willing to help.
The rooms were also very nice, spacious and clean.
The food was very enjoyable and although we booked B & B we also eat all other meals in the hotel, they were quick to arrive and not over expensive. We had great nights out in nearby bars which were all in walking distance.
The hotel was right on the doorstep of the shops so when the bags got to heavy it took minutes to return them and go back out for now.
Beauty Treatments were very relaxing and the Therapists were
nice and friendly. Our only real complaint is that our break went by far too quick next time we will definetly be going for longer. Thank you Hilton for making our weekend a great one.

Favourite city favourite hotel

from BritBean
Having gone to Cardiff uni and still having friends there i regularly stay at the Hilton. Its a great hotel although i'm always after a good deal - keep checking the hilton website.

Location - great, central for shoppers, tourists, pubbers, clubbers.

Rooms - great - big with great bathroom - double shower plus separate bath. Beds are compy and room large enough for having drinks with friends in.

Sports - pool is largest Hilton pool outside London. Its large and great for swimming or playing! We (4 adults in mid-20s) had great fun with the swimming aids - staff great, jacuzzi lovely, steam and sauna also good.

Restaurant - really good food for breakfast and dinner - very plentiful. We had package which inc breakfast and 1st night dinner - well worth it.

Staff - great. Advance checkout best - can do it from TV in room.

You will get lost trying to find the ice machines - just keep walking!

Overall great hotel - we drove - 1 car per couple - just pull up out front and give keys to the guys in uniform - its £10 per night for that service and inc the parking. Its well worth it. I drive in and around cardiff alot and believe me £10 is very good for overnight given that ncp parking is expensive in itself and you have to find a space yourself. So just do it - you feel great saying "car please" and they are very quick and courteous

Excellent Hotel, Excellent Staff

from AndyMe
I think the hotel has some of the most polite, helpful and friendly staff that I have come across in a British hotel - front desk, concierge, restaurant and bar.

Check in was smooth and efficient. No waiting around for our booking to be processed.

The location of the hotel is excellent. Close to the castle, the museum and the shops. Cardiff Bay is a bit of a treck, being nearly 2 miles away, but I think the benefits of being more central outweigh this. Its a 15 minute walk to the train station.

We stayed in a Junior Executive Suite (Room 612) which I would highly recommend. I think that all of the rooms are probably OK, but we were a bit spoilt getting this room. However, I would have no qualms in booking a standard room.

The Executive Lounge is not very big, but it is fine for the "free" continental breakfast. If breakfast is in your rate or you require a full Welsh breakfast, go to the main restaurant area downstairs.

Dinner in the restaurant was excellent, although there are plenty of other good places to eat in central Cardiff.

The restaurant and the bar seem to get used by non-residents which means they are fairly busy but it shows that they must be OK otherwise the "locals" wouldn't be there.

Although we did not use the pool or leisure facilities they looked OK.

The only negative thing I have to say about the hotel is why can't they have Molten Brown toiletries in the guest rooms if they can have them in the public facilities? In fact why can't Hiltons in the UK have any decent toiletries instead of the strange tube things that won't stand up in the bath or shower?

I've given the hotel hotel 5/5 as it was "excellent." However, hotels can always do better - like not giving you the wrong newspaper in the morning.

Would I stay again? Most definitely yes! In fact I'm looking forward to going back.

PS I think the TripAdvisor User from Texas must have been in a different hotel.

Nice big bathrooms!

from A TripAdvisor Member
The Cardiff Hilton is more like a 4* hotel than a 5*. The standard rooms are nice, especially the castle view side. The best thing about the standard rooms are the oversized bathrooms with seperate showers. This hotel is in a great location but don't expect luxury.


from A TripAdvisor Member
After reading the (mixed) reviews we decided that in all, a Hilton Hotel is a Hilton Hotel.
We eventually got there (the maps they provide are not good) to find that there is only a small layby dedicated to the hotel to load/unload. We had to call the porter to come and take our luggage else they would have happily watched us struggle from the window. Our car was then whisked off around the corner to an underground parking - Valet Parking, £10 per night.

We had booked the Executive Rooms on the top floor but to our suprise, they were just as big as the standard rooms. There were extra's in the room (robes, chocolates, etc) but the price increase didn't refect the 'executiveness'

By the way the Parma football team were also staying there for a friendly with Barcelona the next day - very busy !!

We had 3 course dinner at the hotel restaurant which was surprisingly good AND filling !!

Booking an Executive Room allows you to use the Executive Lounge -don't bother !! - This is a room (15 people max) with a few tables and chairs and in the evenings, it gets very very busy. They even serve breakfast there so the next morning we decided to settle for that rather than the main breakfast bar on the ground floor. We had 1 hot item (scrambled eggs) available and all the rest of the items were cold. The breakfast seemed to be a reduced version of the main one. So the next morning we went to the main area to find lots of variety. Conclusion: GO TO THE MAIN AREA.

We also tried the hotel pool and jacuzzi. The water in the jacuzzi had to be changed so we were waiting around for that, but the pool was nice. The whole of the leisure area was very nice but the fact that it was open to the public (via membership) put us off a little as the chaning rooms were quite busy.

My conclusion is that its a nice spacious hotel, location is excellent, avoid the executive rooms though as well as the executive lounge, go to the gym/pool areas in the afternoon to avoid the rush and sample the 3 course meal !!

Oh yeah, if you ask for a taxi in the evenings to a nearby place, the Bay area for example, the hotel will take you there in their own MPV at no cost !! (we did tip them though)

Top Local Tips for Cardiff

Enjoying Cardiff There is much to enjoy in Cardiff. The Castle, the park, the Bay. There are good restaurants too. Avoid going out in the city centre on Friday and Saturday nights. It is full of drunken yobs - like most UK cities but worse. I have seen low life throwing rubbish bags at passers by, being sick, urinating and even fornicating. In the daytime it is quite pleasant.

Right in trhe centre of the city You can't go wrong with this hotel as it is so centrally sited. A stoll out of the door and all the shops and arcades are there!

can be booked up early book early if concert or sporting event on at stadium. try hiotels website for offers, seems better than other online sources.


Other names for Hilton Cardiff Hotel

  • hilton international cardiff
  • hilton cardiff
  • cardiff hilton international
  • cardiff hilton hotel
  • Address: Kingsway - Cardiff - Wales - CF10 3HH - United Kingdom
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