Cannot fault the place. Arrived for a romantic weekend and we were treated like Royalty despite there being a wedding on, so they were very busy. Beautiful building and grounds, had a superb meal in the bokara restaurant, one of the best indian places ive been to, but not a place to go if youre on a diet. Stayed in the venetian room which was huge and really tastefully decorated. All the staff were friendly and attentive and went out of their way to make us comfortable and happy. met the owner who was a real character and added to the whole ambience. Would definitely recommend to anyone who hates those anonymous hotels and likes the personal touch.

The only magical thing about this hotel is how the propritor has managed to promote, what effectively is a run down aging guest house, as a luxury hotel with a price tag to match. The building must have been pretty special in it's day and the views and position is stunning, but it is now sadly needing a make over. The staff do their best but the hotel is a far cry from it's advertisement on the web. We had a themed room and expected a romantic weekend - what we got was broken plastic wardrobes, worn out carpets,no tooth beakers in the bathroom. Plastic flowers are every where and the mock antique fabrics hang from plastic curtain tracking. At breakfast the waiter held our cups around the rim and served tea or coffee ( of the cheapest quality ) direct into the cup, as no individual pot was offered. In the dining area there is no room to swing a cat and the menu was very poor, i.e. poached eggs at breakfast was presented on dry (cheap white ) bread rendering it inedable. If you can get a deal it may be worth checking out for the shock factor but paying over £320.00 for 2 days like we did was no joke. Be prepared to pay your bill on arrival which in hindsight should have alerted us to what lay ahead. We are not alone in our opinions. Many other guests complained to the reception staff throughout our stay. The Welsh tourist board should check this hotel out as it is a bad example of Welsh hospitality and value.