Rufflets Country House Hotel

, St. Andrews, United Kingdom
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Rufflets Country House Hotel

, St. Andrews
5 star

Rooms: 25

Strathkinness Low Road - St. Andrews - Scotland - KY16 9TX - United Kingdom Hotel Website | | 01334 472594
217 Traveller

Reviews - Rufflets Country House Hotel

Historical Traveller Reviews of Rufflets Country House Hotel

Hit and miss, but overall quite good

from booksearch22
We stayed here for one night midweek, and found it a reasonably good experience. Initially disappointed with a very pokey & dour attic room that looks over the car-park. I knew as soon as I looked through the door that we would be wanting a room change, and we paid extra for the 'Turret Room' which overlooks the garden. Much nicer decor and larger, with particularly good bathroom. The housekeeping was excellent.

Garden is gorgeous, National Trust quality about it, but sadly it's difficult to enjoy it because of a terribly noisy extractor/ventilation system which seemed always to be roaring away at one side of the hotel. I couldn't help feel that a qualified professional could come up with a way of toning down the racket it makes.

Food was great, although sadly two flies fell from the ceiling into my wife's soup (she was a tad peeved by this, but one of those things I guess!).

Free internet access at reception was appreciated and staff seemed to be on top of everything.

The same family has been running things here for fifty-plus years, which can be a double-edged sword sometimes. I feel that most luxury country hotels know how to charge without necessarily having a keen sense of how expectations have risen in recent years. If management should read this review might I suggest a staff away-day (and night) to Lochgreen House over in Troon which ticks all the boxes every time, and for my wife and I is definitely the most consistently high-quality hotel we've ever been to.

Overall Rufflets is a very good hotel but with room for improvement.
Management Response from Gildor
It was good to read the many positive comments following this stay, and as ever, very much appreciate the feedback.

With regards to the kitchen fan, we are aware that it does detract from the piece and tranquility of the gardens. It used to be possible to have it turned off outwith cooking times, but due to changes in Health & Safety legislation, we can not be as flexible.

We already have plans to have changes made to reduce the noise levels, changes which will happen in the near future, so i hope that this reviewer will return to experience the difference.

Lochgreen is an excellent hotel, and i have been able to visit on a few occasions, but would have a few other choices further up the list for an away day.

One question however - what did the waiter say about the fly in the soup?

s a word for Rufflets: Perfection!

from ColinHanna
We stayed in the Four Poster Turret Room (Room 5) which is right at the top of the stairs and overlooks the magnificent garden. The room apparently won an award as the "most romantic" in all of the UK. That may be an exaggeration, but the wonderful Jacuzzi for two, the small sitting area in the turret itself, the two TV's (one a brand-new flatscreen) and the four poster bed all combined to make it one of the most elegant and relaxing small hotel rooms, and of the nicest small hotels, we've ever stayed in. The food (we just had dinner there one night out of our three-night stay) was excellent. The dinner menu changes completely every day. The cold buffet breakfast was great, as was the full Scottish cooked breakfast that we had on our final morning -- but, alas, no haggis! The chef must consider himself and his kitchen to be "above" haggis. Service throughout was superb, without exception.

5 Star...Restaurant perhaps!

from Samoyed-Man
We stayed at Rufflets for an overnight stay in early April. On arrival I was confused by the large yellow AA 3 Stars sign. ( I Thought it was 5 Stars). I have to agree with previous postings of Reception assuming you had been there before. Our room was Number 36 situated on the 3rd floor. Not by any means was it a 5 star room. Freshly decorated with a double bed. The most uncomfortable bed I have slept in a long time. ( Suggest the management get up to the St.Andrews Bay for a night to see what beds they should have!) and a few choice pieces of furnature that added a slight bit of quality. The bathroom again gave the impression of just being decorated. although the floor tiles did not fit in with the rest of the bathroom. Also I thought a bit on the mean side was no complementary water.


The restaurant on the other hand was first rate. Could not fault it in anyway! The staff , quality of food and presentation were second to none. However it would have been fantastic to been able to see out into the gardens ( Turn on the flood lights) and turn down the volume on the curtains. All in all a very pleasant place to enjoy a first rate dining experience. Well done Rufflets.

Breakfast was served in the same room as dinner the previous night. Again absolutely first rate and the view over the gardens only added to the atmoshere.

To some up:- Stunning gardens , stunning building, stunning restaurant and extremely average room and at £200 a night average room rate they are having a laugh. I would rate it as a 4 star country house hotel. Nothing more and certainly nothing less.
Management Response from touristguy
Dear TripAdvisor user.

To clarify your question regarding the rating system. In Scotland two rating systems exist, the Automobile Association (AA) and VisitScotland. The AA rating system has a bias towards facilities (24 hour room service etc) and VisitScotland is more serviced based. VisitScotland rates Rufflets as a 5 star hotel. The AA currently rate Rufflets as a 3 Red Star Hotel. Red Stars are awarded to the top 200 Hotels in the United Kingdom. We appreciate that this causes confusion and steps are being taken to address this.

Sorry to hear you found the bed uncomfortable, this is not something we have picked up from our guest surveys.

Water and short bread is complimentary in all rooms, apologies for any over sight with your visit.

Thank you for your feedback, we do appreciate customer feedback.

Mark Forrester
Partner

Top Nosh

from A TripAdvisor Member
I had the pleasure to stay at this top class country house hotel in Feb 2006. I would thoroughly recomend it to anybody wishing to stay in the St. Andrews area. The bedrooms were extremely comfortable, top class food and service and a well thought out and varied wine list.

Peace and Pampering

from A TripAdvisor Member
We have just spent two nights at this delightful country house hotel. It was not our first visit, the last time we stayed was over ten years ago, visiting our daughter at university. We noticed a lot of changes since our last visit, most noticably the decor in the bar and restaurant, which are lovely, and look out onto immaculate gardens, even at this time of year.

Staff were very efficient and friendly, but were not at all intrusive. On the first night we arrived we were a bit late checking in, but dinner was not a problem and we were not rushed at all. We had time to enjoy a drink in the charming drawing room, (we love the Russell Flints), whilst we placed our order, before savouring every mouthful of our delicios dinner. I think the chef is quite new, but our meal was even better than we remembered! My husband loves chocolate, and he had a pudding to die for, I didn't even get a taste.

Our room was on the second floor and looked as if it had just been re-decorated. Quite modern in comparison to other rooms we had stayed in. Purple is my favourite colour. The bed was huge and very comfortable, with lots of squashy cushions to lie back on. The bathroom, too, was very large, especially for a hotel bathroom, and there were lovely toiletries, including aromatherapy oil. What a treat!

The hotel gardens are amazing and so immaculate! It's a pity it was too cold to sit out, although there were tables and chairs on the patio for any brave souls (smokers perhaps?) We had a good walk round
the grounds before setting off touring old haunts around the east neuk before returning to the hotel for a second evening of pampering and delicious food. We will not leave it another ten years before returning. A lovely place for a relaxing break.

Superb!

from A TripAdvisor Member
We have recently returned from a fabulous 2 night stay at Rufflets, St Andrews. I had heard many good reports about Rufflets and was very pleased that it exceeded our expectations!

The food was delicious, the dining room lovely and service was very attentive and professional. Our room was excellent with lots of lovely little touches that made it special! Well done and thanks for a memorable stay...

so disappointed

from A TripAdvisor Member
So excited about going to a 5-star country house for a weekend treat.

At check-in the receptionist was very friendly but there was an assumption that we had been there before and no effort was made to explain the facilities of the hotel or where to go to eat (dining room).

We were shown to our room (staff member was so helpful)and were very disappointed. The room was very tweedy and old-fashioned - scuff marks over walls and onsuite bathroom had tartan wallpaper. I decided to have a bath and black damp started coming into the water. Main room was clean and had been newly carpeted. Tv was very basic but i hadn't planned to spend much time in the room.

We found a dirty sheet and were informed "it is impossible to clean those kind of stains as we would have to remove the lining". mm for almost £200 a night i at least expected clean sheets. The sheet was taken away but never returned. A smell of tobacco drifted into the room from downstairs later in the evening (thank goodness for the smoking ban).

We requested an early breakfast and had to ask 3 times throughout our stay if this was acceptable - lack of communication between staff. The actual breakfast was lovely and the night porter was very kind and treated us extremely well. He made the weekend.

A lovely place but certainly more a 3 star than a 5 star hotel and very overpriced. You are paying for the location and not the actual place. The service is patchy but the porters and chambermaids are excellent.

Nice Hotel

from A TripAdvisor Member
Having just returned fron an overnight stay at the hotel I'd thought I'd pass on a few comments.

We had a gourmet meal (a Wedding function) in the early evening and found it excellent and exquisitly presented, good going considering there were 32 of us.

Breakfast on the other hand was pretty poor. It was buffet style and not overly enjoyable. The food wasnt particularly hot, this wasnt helped by the breakfast crockery being cold. The choice of food on offer was not what I had expected of a 5 Star hotel.

A choice of cereals, fruit juices, croissants and a cooked breakfast. There was nothing special and it was a shame since the meal the night before was excellent.

The room I was in was a bit disappointing. No "wow" factor that I would have expected from a 5 Star room. The room was spotlessly clean, spacious, well maintained but a touch old fashioned and not to my particular taste. Please lose the Teddy Bear in the bed, its a bit 70's and screams of commercialism trying to get your guests to buy one!

I found the staff superb and always helpful and friendly.
Management Response from Gildor
It is always good to get feedback such as this, as balanced comments help us improve.

As a rule, we do not normally serve a 'Buffet Breakfast', but on this occasion, as it was for a wedding party, had been requested to do so. The issues regards the temperature of food and crockery are not acceptable, and have been looked at, and changes made to avoid this in the future.

On the issue of the bedroom, we do have a rolling program for room refurbishment, so most are more contemporary than others, but I am pleased to say that they are ALL spotless and well maintained. (Which room was it?).

The Gourmet Wedding meal is something that we do very, very well, and one of the reasons clients do come here for, but it is good to get the comment - (have passed on to Chef!)

What can I say about the staff?? We do work as a team, and everyone bends over backwards to exceed the expectations, but again, thanks for the kind words.

Rufus, our Teddy Bear, is upset though. He has been adopted by many past guests, and travels the world with them. We get postcards and travel photos of all the wonderful places he has visited. In fact, I just got a photo of him on a ski trip to Val D'Isere!

He may be a bit 1970's, but he is loved by many.

As I have said, thanks for the feedback - we do read it, but do come and see us again - Rufus will be waiting!

Enjoyable Stay ...service a little patchy

from carol_swansea
Stayed here for 1 night in July whilst on business in Scotland. The hotel is a gorgeous old building , in lovely grounds , rooms are traditional and well decorated ( though surprisingly the TV was old with poor reception/ picture quality.) The Ruffles bear in the room was a lovely touch! Our only complaint was that we had asked reception the night before if we could have breakfast at 7am ( standard time from 7.30 am) as we had to be away for a meeting and had been told this would be no problem. The next morning the waiter informed us very hufflily that no-one had told him and took until 7.30 to bring breakfast even though noone else was in the restaurant and we just wanted coffee and toast !! This made us leave later than we wanted and is unacceptable in a hotel of this standard.
Most staff were very friendly and helpful, but like another reviewer noted , we also found it varied. Overall though , a pleasant stay and recommended.

A little bit of personal luxury

from A TripAdvisor Member
I was looking for a quiet retreat for our 16th Anniversary. It was a surprise for Alison. We have been fortunate to have enjoyed several luxury hotels throughout the world over the past 16 years. Initially I was planning to go to Europe for the weekend, but due to a last minute business commitment I had to change our plans.

Am hours research on the web I chose a short 1.5 hour drive from Edinburgh to St Andrews to stay at Rufflets. Tired after a long day in London and not sure what to expect, we arrived at Rufflets late on the Friday night. I have to say that the staff could not have been more helpfull. Our luggage was taken care of and we were shown to our room. The bathroom was a pleasure. Often a hotel is let down by the bathroom. The bath was enormous and deep and the shower was axtra large. All the toiletries were Molton Brown, another nice treat.

After wallowing in the bath we headed back into the hotel for dinner, the Garden Room is about a 20 yard walk from the main hotel and is set within the garden. Now I like my food, this is imprortant and I am highly critical. So came my Monkfish. I did not want it to end. It was beautifully presented and dressed in a wonderfull sauce. It was by far the best Monkfish I have ever tasted. Alison fancied a filet steak, which was not on the menu, but without hesitation the chef produced a beautifully presented dish of filet steak medalions. Overall dinner was thoroughly enjoyable and the service from the staff could not have been more friendly and attentive.

We woke to a fantastic view of the gardens. The night before it was dark so we did not fully appreciate the location of the garden room. Big windows off our bedroom overlooked the gardens. After a fantastic full Scottish breakfast we went for a walk around the gardens just to get some FRESH air andstretch our legs. What a relaxing start to the weekend.

I don't normally write war and peace reviews on places we have stayed, but this was a lovely hotel, with great staff and a beautiful setting. The quality of the food and rooms was exceptionally high and I can only say that we will be back just as soon as I find an excuse.

Top Local Tips for St. Andrews

getting around rent a car so you can visit other areas with flexibility--there is much to see within an hours drive from St. Andrews

NEVER PAY THE FULL RATE Phone and haggle you will always get a better deal than the published rate, and especially in places like St Andrews where there is not a lot of passing trade in either summer of winter - most people are there on golf trips or other types of holidays and the Hotels need to fill those empty beds.

Public Clubhouse at St. Andrews Golf Course The clubhouse has great food and service - even for families with young children.

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Other names for Rufflets Country House Hotel

  • rufflets country st andrews
  • rufflets country hotel
  • Address: Strathkinness Low Road - St. Andrews - Scotland - KY16 9TX - United Kingdom
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