Best Western Windsor Hotel, Nairn, United Kingdom

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Best Western Windsor Hotel, Nairn

Traveller Reviews

Rating

6.0/10

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Official Contact Details - Best Western Windsor Hotel

Address: 16 Albert Street - Nairn - Scotland - IV12 4HP - United Kingdom
Phone: (0 667)453108
Email:
URL: http://www.windsor-hotel.co.uk/
Official Website:
Hotel Class:

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"This was a gift for our wedding and we stayed 2 nights DBB in May '09. The room we got was..."

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Reviews - Best Western Windsor Hotel

1 review (Showing 1 - 1)

Rating:

6/10

Unprepared!!!

Submitted by: Marcella in 06/22/09

Age Group: 26 - 30
From: United Kingdom
Traveller type: Young Couple

This was a gift for our wedding and we stayed 2 nights DBB in May '09. The room we got was newly decorated but with a couple of problems - the sheets had stains on them and were not changed during our weekend stay and we were directly under a fire exit staircase with a GREAT view of the car park. The parking was terrible, everyone and their dog stole a space. People were taking up 2 spaces and when we complained we were told to park infront of the fire exit. When we went for our evening meal on the 2nd night we were expecting a little inconvenience because there was a wedding on. But I wasn't prepared for a waitor stealing my husband's seat to accommodate someone else while he was at the loo. Some staff were just out of nappies and didn't have a clue. The guests staying for DBB got a separate menu (with 2 fish dishes and a meat option, no vegetarian option) from the Indian buffet which was being offered to people coming in off the street for a meal. On the final night of our stay we went to a lovely local pub, when we returned around 2:30am we were locked out. We rang the hotel pressed 2 differant bells we even tried to break in! After 30 minutes a guest eventually let us in. We wouldn't have stayed out so late if they weren't advertising that they had a 24 hour reception and night porter. All in all there was a lovely European waitress who seemed to work 24/7 during our stay, she was very professional and did everything she could to make our stay a bit more pleasant. We would return to this hotel if they have addressed our complaints, trained staff, be more equipped to deal with alot of guests and sorted their 2 different meals.

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