Royal Highland Hotel

, Inverness, United Kingdom
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Royal Highland Hotel

, Inverness
3 star

Rooms: 70

18 Academy St - Inverness - Scotland - IV1 1LG - United Kingdom Hotel Website | | (0 463)231926
293 Traveller

Reviews - Royal Highland Hotel

Historical Traveller Reviews of Royal Highland Hotel

Do not use this hotel

from solwayboy
We took our elderly relations to this hotel as a special treat to end our tour of the Highlands. Despite our booking in advance and confirming the week before, the staff had difficulty in finding our booking. As a result we believe we were placed in horrible smokey rooms with peeling wallpaper and no view. We complained and the rooms were changed but with little to recommend them. The final straw came when our elderly relations asked reception for help with their cases and were curtly refused as a matter of hotel policy. We were disgusted at their response. During our tour of scotland we stayed at much cheaper places and received way better service. My advice would be to go elsewhere!

We shall definitely come back

from A TripAdvisor Member
We just had a wonderful stay at the hotel which blends with the history of the Highlands and Inverness.
The welcome was warm at the reception, and though our room was not resdy, we were offered coffee and the actual condition of the room was wonderful , especially the bath.
The location is very convenient, right at the city center next to the railway station and though the hotel has limited parking space, but the gebneral car park is just a minute's drive away.
Do take advantage of the Special Discount the residents are offered in the beautiful restaurant ASH and , what a spread it offers. The bar also has a fantastic collection and warm service, and there also every resident gets the second drink free!
We shall definitely reccommend this hotel to all our friends.

Mr DOUGLAS McPHERSON

Stay in the hotel avoid the restaurant

from D111
The entrance lobby was magnificent and had great charm.
The reception staff were competent and professional
The room was nicely decorated and very clean and quiet.
The breakfast was plentiful if a little greasy, certainly nothing to complain about but
the ASH restaurant was a disasterfor the evening meal, the waiting staff were friendly enough if not very competent, but the food was incredibly poor, pre cooked food or frozen and then deep fried, pre cooked beef kebabs then reheated until charred, vegetables consisted of boiled potatoes that was not cooked in the middle, tasteless carrots and broccoli that looked like it should have been thrown away before it was cooked, they had all obviously been prepared some time before and then reheated. The food was never quiet bad enough to send back but overall it was an eating experience to be forgotten quickly. I bitterly regret the decision to book dinner at the hotel after the first night we seriously considered asking for our money back and going elsewhere but we thought it cannot be that bad again, we were wrong it got worse. Were all the chefs on holiday? Just how canyou make pre-prepared sticky toffee pudding soggy and tasteless?
Hotel overall was good, restaurant let it down badly. My advice is stay at the hotel and go down to the mustard seed restaurant (excellent make sure you book a table) which is 5 minutes walk away.

PS Sent the above comments to the hotel they have not bothered to respond

Average - and beware of noise!

from chris036
We stayed here twice (on different days of the week) during a one week holiday. First room was £75 which I considered quite good as the hotel was recommended. Our room was on the 2nd floor overlooking the station canopy. I did expect to hear train noise but never did. The room was small and clean except for some of the decor which was hanging off, such as roof wallpaper, fittings and fixtures. The door to the bathroom was also in poor condition. But these are purely visual issues that do not affect your visit unless you demand 'spotless'.

The second room was 102, directly overlooking the station approach and small car park. This room was £65. It was larger than the first, equally clean, but had the same decor issues. It was much noisier however, and being a Saturday night you have to contend with the constant string of clubbers, noisy car stereos, loud exhausts ...and drunken hotel patrons.

Both rooms had in-room coffee/tea, remote control TV, bog-standard toiletries (forgive the pun) and good sized towels. The bedding was ample although the bed comfort on both occasions was only average. Some new beds are surely due at some point!

Upon checkout I asked about cheaper 'agent provided' room rates and the receptionist advised that the lower the rate, generally, the lower the quality of room provided. Which is fair enough I guess. If you look at the hotel's website the standard room rate comes in at well over £100.

Having said that, a general walk around the hotel's interior leads me to believe that what may have once been a superb, up-to-scratch quality hotel has slipped down to a simple 3 star establishment with nothing special to offer.

The large but non-eloquent Wallace room is where you find the buffet breakfast, and this too was nothing special. Continental fare with the addition of 4 hot dishes containing eggs, sausages, bacon, black pudding and, of course, haggis.

To sum up, the location directly outside the train station is perfect for travellers and shoppers alike, but you may have a noisy room which has the potential to ruin your night.

Disapointment

from A TripAdvisor Member
I have visited Inverness more than 4 times and have always had drinks in the foyer and bar area of this hotel. I always longed to stay in the Royal Highland as it HAD a typical Scottish feel and tranquility. So, after an absence of 2 and a half years we booked a long weekend. The web site had not been changed for years and when I booked I was under the impression that the hotel would be exactly the same as it promised and as I lovingly remembered it!. Unfortunatly not. The hotel had changed hands and it has lost a lot of that traditional Scottishness. The foyer retained some of the old features but the bar has been extended to form a modern area attracting many non-residents. At one point I had traditional Scottish music in one ear and Briitany Spears in the other! The grand piano which once adorned the foyer had gone, so had the tartan drapes. I had to queue for breakfast as guests were ushered into a side room, some even had to eat breakfast in the corridor! The Wallace room, also bare, no drapes and very few decorations no longer serves the a la carte menu boasted on the website. The Ash bar has an extensive menu.......but only had sandwiches and chips on Sunday afternoon when I enquired! A local lady ordered a caffeteire of coffee............but was told it was only now served in cups as it was out of a machine! The location cannot be faulted but most of the 'Scottishess' has gone. Very disapointing!

Decent stay, decent location (?), decent value

from adls
Inverness is regarded as the best base for exploring the Highlands. If so, the Royal Highland Hotel may be the best base for exploring Inverness (although Inverness itself offers not much to see). This hotel really is part of the Rail Station complex right in the centre of town - you simply can't get a better location in town than this. However, once I had a walk or two around Inverness, I did have my doubts about whether a central location was really so important unless you were catching the train. I was driving (rental car) around Scotland, and chose this hotel because of the free parking. But when I arrived, I found that the hotel only had a handful of spaces over which the guests would have to fight over. Once I finally got a place to park, I then found that exploring Inverness was quite a dull task: there's simply not that much to see. You get a large, modern shopping mall around the corner from the hotel/train station. You get a typical British High Street a few minutes walk away (complete with Boots, Marks & Sparks etc). You get some dodgy shops and cheap restaurants and quiet pubs close by. And that's it. In retrospect, since I'm like most tourists in Inverness in that I'm just passing through on my way to Loch Ness, maybe I should have stayed in a cheaper, more modern/clean hotel with more parking space a little further away from city centre instead.

The Royal Highland Hotel itself isn't too bad. It's quite a typical old-style British hotel. You know, old creaky building with rich but fading interiors and squeaky floors. The lobby, corridors and rooms are elegant in an old-world sort of way. The lift is the tight-fit, jerky type from the 60s/70s that have you wondering if it will ever wheeze its way up to the 2nd floor. If you like Holiday Inn, Marriott, Hilton and co, this may not be your cup of tea. But if you like a little British charm (ha ha), you wouldn't mind at all - I didn't.

When we arrived, we found that Laterooms had botched our booking: the Hotel wasn't expecting us, and it was a busy day. It wasn't the hotel's fault, but the receptionist was very apologetic and very helpful. She honored the price I got from Laterooms, and gave us keys to two rooms so we could pick one we liked. This proved fortunate: one of the non-smoking rooms we entered stank badly of second-hand tobacco smoke, and I was glad to have an alternative.

The room was typical old British hotel: fading, dim, antiquated and small - with squeaky floors and saggy bed thrown in for free. But the toilet was obviously recently refurbished and actually quite airy and clean. Overall, the room was decently comfortable - not excellent, but adequate and nothing terribly wrong.

The breakfast was not bad. Buffet style and included good old Scottish oat porridge (plus haggis and all the usual stuff). Dinner in the hotel restaurant was OK. The haggis (again !) was pretty good: served in a very modern-looking style - two vertical cylinders consisting each of haggis sandwiched between layers of tatties and neeps. Looked weird, tasted fine. The other stuff on the menu was pretty plain. We didn't want to eat here at first, but our stroll around town convinced us there was probably not much choice.

We got a decent rate (with the hotel graciously honored despite Laterooms screwing up our booking) and this made our stay decent value. I would say that if you got a good price that included breakfast, this hotel would make a decent stay - espcially if you're travelling by rail. But if you're driving and was only passing trhough Inverness on your way to other touristy places, maybe you could try elsewhere if you can't get the decent price.

Very Good Location!

from caramela
I've never been to this part of Scotland and it was my first time there so I've got no other hotels to compare my stay to in this area.

However, I have to say that the location is great! Right next to the train station, I found that very convenient for me because I had to leave my bags at the hotel after checking out so I could wander around the area and then grab a train later on in the evening to Edinburgh. I did not find that the proximity to the train station made my hotel stay bothersome at all. I didn't notice any noise. However I stayed on a Sunday night in February so really its low tourist season.

I got the room for £49.95 and it had breakfast included. In all honesty, I did not have the traditional scottish breakfast, but I'm also not scottish so eating haggis is not exactly appetizing for me. So i didn't try it. I didn't venture for the eggs and bacon either. They did have cereal and croissants, so I had those and they were fine.

The staff was normal. Nothing exceptional but then again that never bothers me as I don't go on vacation to mingle with hotel staff. When I had questions they were helpful and with all requests they were compliant. So no issue there.

The room was clean and very cute! The stand up shower was really big and spacy but it lacked a bit of pressure for my liking.

So overall, I think that was a decent price and a decent stay and I do recommend. It has all the basics you need. After all you're not planning on living in your hotel room... you should be out visiting.

Worth a Try

from Fifer9
Like the previous reviewer I got a £50 deal on the hotel. Nice comfy room on the top floor with views to the Kessock Bridge. Not a luxury hotel but a really nice place to stay with location (at the station) and the lovely bathroom the main attractions. Despite forming part of the station walls, I was not disturbed in the least by any noise and slept soundly. Will definitely stay here again.

Good hotel if you can a deal on the price.

from MrSporran
Just returned from one night in this hotel. We stayed in a double room which was nicely furnished but quite small. The hotel was incredibly quiet, it was full, but there was no noise to be heard from other rooms. Had a great sleep on the really comfy bed, and enjoyed a soak in the huge bath. We paid £50 for our double which was good value, but I think if we'd paid any more than this I would have been disappointed in the size of the room. Breakfast was included in the price and was a nice selection from fresh fruit to the traditional fry up. I would stay in this hotel again if we could get it for the right price as the room was nice and the location is excellent, right beside the station.

Good place to stay

from brabb
Very handy if arriving by train. Limited parking if by car, though public car parks are quite close.
Nice rooms. Great breakfast - full Scottish + most other preferences catered for. Avoid the 'Ash' bar/restaurant though - it's overpriced and pretentious for what you actually get and there are better places within a few minutes walk.

Top Local Tips for Inverness

Don't go in first hotel you meet at station Well worth effort to seek out a nice hotel. Very nice ones whether on business or pleasure a few minutes walk from station with good service, comfort and parking.

Puffin Express Contact this local tour agency at the Visitor's Center. They are the best way to see the Highlands!

While in Inverness Go up to Drumnadrochit, the village at the top of Loch Ness. Try the local pub-- ask for a whiskey tasting. They will set up 3 for you.

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Other names for Royal Highland Hotel

  • station hotel inverness
  • royal highland inverness
  • hotel royal highland
  • Address: 18 Academy St - Inverness - Scotland - IV1 1LG - United Kingdom
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