Polmaily House Hotel, Inverness, United Kingdom

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Polmaily House Hotel, Inverness

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Rating

3.5/10
Polmaily House Hotel

Official Contact Details - Polmaily House Hotel

  • Address: Drumnadrochit - Inverness - Scotland - IV63 6XT - United Kingdom
  • Phone: (0 456)450343
  • Email:
  • URL: http://www.Polmaily.co.uk/
  • Official Website:
  • Hotel Class: 1 star
  • Rooms: 14

"Bad, bad. The room was nice and the shower was poor. They charge up front half of the price and..."

"Had a great stay in this lovely old house. Sitting in front of the log fire in the lounge with..."

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Reviews - Polmaily House Hotel

8 reviews (Showing 1 - 8)
Review this Hotel

Rating:

1/10
Watch your money
Submitted by: jeanette in 11/03/08
  • Age Group: 41 - 50
  • From: Netherlands
  • Traveller type: Mature Couple
Bad, bad. The room was nice and the shower was poor. They charge up front half of the price and when we had to pay for the room, they charge us the full price. We are still trying to get our money back. They refuse. They did not not serve a dinner because they no longer a license to serve alcohol. So do yourself a favour and don't go here.
 
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Rating:

7/10
Quaint and Quiet
Submitted by: Colin in 04/18/08
  • Age Group: 41 - 50
  • From: United Kingdom
  • Traveller type: Family Traveller
Had a great stay in this lovely old house. Sitting in front of the log fire in the lounge with drink in hand from the bar after a lovely meal in the gorgeous restaurant listening to the hotel supplied baby monitor was just like being at home....only better! Great staff, grounds will be lovely I'm sure when finished (there was a lot of gardening work going on while we were there)and hopefully the pool will be back in working order (heating wasn't working while we were there so cant comment). However, the pool in the Leisure centre in nearby Inverness was brilliant!
 
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Rating:

8/10
We had a lovely stay!
Submitted by: S in 03/28/08
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Weekend Breaker
We had a lovely weekend in this beautiful, spotless hotel. It is under new management, and they were extremely, friendly, welcoming and helpful. Our food was lovely, and they cater for special diets. The jacuzzi was great fun!! Also, although there were no children in our party, they have lots of rabbits, guinea pigs etc in the grounds to keep them amused.
 
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Rating:

1/10
DO NOT STAY HERE!
Submitted by: Stuart + Sam in 10/17/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Young Couple
Enough said - it was the worst hotel we have ever stayed in... here's a flavour: 1. If you asked the staff anything about the surrounding area they didn't have a clue.... would have been useful if the hotel was in downtown Warsaw. 2. Food was over-priced and sometimes burnt or cold. 3. The swimming pool was the size of a sand pit. 4. Pool table looked like it had been put out for a scouts jumble sale. 5. Rooms were dirty - bed sheets not very clean. 6. TV didn't work. 7. Could here the pipes rattling during the night. 8. Rabbits looked like they were deseased! I could go on but life is to short........ please for your own sake don't stay is this joke of a hotel.
 
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Rating:

1/10
Beyond Terrible
Submitted by: John in 08/24/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
We spotted the hotel in “Scotland the Best” and thought it would make a good stop off point on our regular journey between Glasgow and the Highlands. I doubt we’ll ever set foot in it again, because, from booking the room to checking out, the service was appalling. We wouldn’t say that this was the fault of the two Eastern European girls who seemed to be running the place, as they were just painfully out of their depth. Some of things that we encountered were: The manager didn’t know how to open the door to the room that our family was staying in. The glass covering our bedside table was broken into two halves and potentially dangerous There was a leak in the roof in the corner of our room. The television was only tuned to two channels. There was unpicked up rubbish in the corner of the room The childrens’ trampoline in the grounds had a huge hole in the fabric. However all this pales into insignificance next to dinner. Not only were the portions small, our children’s pizzas overcooked, and the prices inexcusable but the waitress obviously didn’t know what she was doing. Asking to see a wine list resulted in the waitress walking up with a mystery bottle of white wine, unscrewing the top, and dumping some into my glass. While our meal was bad I’d bet it was nothing compared to that of anyone asking for white wine the following evening as, at breakfast, we spotted the half drunk bottle of white, screw cap back on, slowly fermenting in the corner of the dining room. It was an utterly dreadful experience and everyone concerned with the hotel should be thoroughly ashamed. I know that we were not alone in our opinion of the hotel as I heard one other couple sending their breakfast back, and another woman on the phone complaining about the fact that the staff were trying to charge her for a dinner that she hadn’t eaten.
 
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Rating:

1/10
Awful - stay away!
Submitted by: Jane in 08/23/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Family Traveller
We arrived to a dirty room - thick dust, cobwebs, dead flies, hairs in the fridge, unwashed coffee cups etc. We moved to a different room to find old soap with hairs in it.Scruffy, with cortains hanging down and peeling paint. Children's food was dreadful - claims to be organic but is mainly junk food, and fresh fruit salad out of a tin. Our dinner was passable, but breakfast was a joke. No yogurt or fresh fruit as advertised. We had to ask for tea and coffee. Hotel had run out of marmalade the day before. Would not let children near the Monster Club or pool - they were filthy. Children enjoyed trampoline and swings, but outside area was generally scruffy, with caravans (presumably staff accomodation). Had booked for 7 nights, left after one. May have been good in its hay-day, but is currently dreadful. Stay away from this real-life Faulty Towers.
 
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Rating:

8/10
Stay here if you want old fashioned service in a beautiful 350 year old building
Submitted by: Neill in 06/24/07
  • Age Group: 31 - 40
  • From: United Kingdom
  • Traveller type: Business Traveller
After reading some of the reviews I was uncertain as to booking the Polmaily House Hotel, I wanted to escape for a few days and the location just 20 minutes outside Inverness seemed perfect… so i booked, On arrival I was greeted at the door and offered tea and biscuits while the paperwork was sorted! This was a great start, I was shown to my room, and the room (2) was overlooking the trout lake at the front of the building. It was a large bright room with a bay window and traditional style décor, I am glad to say they have not decorated everything in chocolate brown and cream! Which seems to be the trend of late! And the ensuite was nearly as big as the room. I had dinner in the restaurant a pleasant room with plenty of windows to enjoy the view, and judging by the ummm’s from the other guests the food too. I had Red Lentil soup (Homemade with chunky Vegetables), Cajun Salmon with stir fried vegetables (best I have had in Scotland to date) and pancakes with butterscotch sauce (Filled with Ice-cream). I had dinner the second night also and this was just as good if not better. I can honestly say that either the bad reviewers are more used to the cloned plastic chained hotels with artificial service and authenticity or they are just extremely hard to please! Stay here if you want old fashioned service in a beautiful 350 year old building which is normally described in interior magazines as “Shabby Chic” or just plain old comfortable… I shall without a doubt return and after speaking to other guests they shall be doing the same. Well done Polmaily, please don’t change too much and destroy the natural charm you have.
 
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Rating:

1/10
Terrible - And that's generous
Submitted by: Richard in 12/26/05
  • Age Group: 18 - 25
  • From: United Kingdom
  • Traveller type: Luxury Traveller
This hotel was taken over recently, and as an employee (at time of writing) I can tell you that it is not somewhere I would go myself. Although I am Scottish, and belong to the area, almost all of the other staff are from overseas and the manager is English. Although there is a facade put on to make the place look nice, most of the staff are not interested and the manager is surly, and not someone I trust with my money. The rooms are decent, although they are cold and look a little dated. Although the hotel is situated in one of the nicest parts of the Scottish Highlands, the actualy grounds are poorly kept and are in desparate need of money. Not a taste of Scotland; a taste of anywhere but Scotland. Steer well clear. The potential for this hotel is huge, but is being squandered by an English outsider. The pool is tiny, the tennis court is sub standard at best and the place is extremely poorly kept. The Bed and Breakfast places here are far, far superior. This hotel is budget quality at 4 star prices.
 
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