Hilton Glasgow Grosvenor Hotel

, Glasgow, United Kingdom
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Hilton Glasgow Grosvenor Hotel

1 -10 Grosvenor Terrace - Glasgow - Scotland - G12 0TA - United Kingdom Hotel Website | | (0 41)3398811
273 Traveller

Reviews - Hilton Glasgow Grosvenor Hotel

Historical Traveller Reviews of Hilton Glasgow Grosvenor Hotel

OK but a few things missing

from JCSide
Stayed for 2 nights while attending a wedding nearby, and paid for the room using Hilton points.

This hotel is in a great location in the heart of the West End, which is a much more pleasant area than the city centre (in my opinion). Cab to centre was less than 5GBP, there is also a subway station (Hillhead) about 300 metres away.

Although the official check-in time was 3pm, it was a pleasant surprise to find the room available at 1.30pm, which made our plans a lot easier. Check-in staff were efficient, and as others have noted, the whisky was a welcome extra !

The hotel decor in the public areas is typical 'old-school' dark wood, chintzy furniture and loud patterned carpets, not to my taste, but it was in good condition.

The room was OK decor-wise, neutral, with a nice traditional tiled bathroom. It was of an average size. Huge windows overlooking the main road, which was not too noisy as the double glazing was effective. One problem was that there were no opening windows and NO AIR-CON, which made the room very stuffy. Also, where was the mini-bar ?! Perhaps other rooms might be better equipped, but ours (114) wasn't.

Did not eat at the hotel, as there were numerous options nearby, however the lobby smelt very strongly of fried food, which seemed a bit ominous.

I would probably not stay here again if I were paying for the room, however it was adequate and not unpleasant.

great location, shame about the service

from gym29
What a shame. The hotel has an excellent location, close to the university, the botanical garden, and local shops. I stayed for just one night to attend a wedding in town, and the Grosvenor Hilton offered itself because of its central location. While ok by anyone’s standards, it just does nor live up to the Hilton brand and is overpriced for what it delivers. On arrival, the porter did not offer to help carry the luggage up the stairs, but stood and stared in the air –one inattentive member of staff doth not bad service make, but unfortunately, this was not be the last instance of bad service in my 16-hour stay. Coming back from a function at about 2.00am, I found that all front doors were locked with no staff around to let me in. I waited for a few minutes, but no staff member was to be seen at reception or in the lobby area. Finally, I went around the other side of the hotel (the side with the nice façade you can see on the photos) and tried different doors there, all of which were locked. In the process, I finally found a doorbell, and after two to three rings and five minutes later, someone who appeared to be restaurant or bar staff heard or noticed me and let me in. Clearly not a warm welcome. The 24-hour menu, which offers basic items from the room service menu, was short, but alright, yet I was told that no ciabatta was available, only plain white toast bread –at the same price. Unwilling to pay GBP 8.00 for two slices of white bread with a slice of roast beef, and finding that even standard fast food such as chips or pizza was not available, I chose to go without. In the morning, I was woken up before 10.00 am by the room maid’s persistent knocking. Overall, the room itself was nice, had big windows and was well furnished. The bathroom was good, too. The point of the phone beside the loo escaped me, but I guess there’s a good reason. Staff were much more friendly when I checked out, offered to store luggage, call cab etc, but this was the first time I had ever bothered to leave feedback, in this case negative. You would get the same service at a standard hotel for less money, and as this is a Hilton and you are not paying Travelodge prices, this was disappointing. I would not choose to go back, given a choice.

Decent, but...

from A TripAdvisor Member
Stayed at the hotel on April 11, 2006. Service was nice - welcome glass of whisky was a nice touch - but the room could have been slightly better maintained. The mattress was rather uncomfortable, and the duvet cover had cigarette burns! Such a thing is not consistent with Hilton properties, and I assume that staff were aware of the cigarette burns as no effort was made to hide them.

Didn't eat there as there are so many nice restaurants on and around Byres Road that are much better value than what is on offer at the Grosvenor.

s better than the last reviews...but they could work on the internet access!

from copleysquare
From the previous reviews, it would seem that the Glasgow Grosvenor Hilton has done some renovations and upgrading. The elevators appear to be new and have the annoying feature of speaking to you about every "elevator event."

I paid $210.60 per night and the room was very nice, except that I had a confirmed non-smoking reservation, but was placed in a smoking room. The room was large, sunny, nicely and newly decorated with a huge bed with fine linens and large and plentiful pillows. It did not smell of smoke.

The self-service "full Scottish breakfast" came with the room and was more than ample in every way. The cook staff was willing to make eggs to order any way possible.

The photographs that are published of the hotel are a bit mis-leading. The nineteenth century row houses that are now the façade of the hotel are just that—façade! The old houses and all their features were demolished and a 1970s style hotel is hiding behind them. That said, the hotel is comfortable and, for me, with an interest in the Hunterian Museum and the Mackintosh House, very well-located.

I am becoming increasingly testy about higher end hotels that do not provide free internet access. The Grosvenor has one terminal available to guests at 11 British pence per minute. I'm sorry folks, but if Motel 6 can provide free service, so can Hilton. Free the intenet and GIVE me my e-mail.

I was charmed, however, when I asked if the desk could sell me stamps for two postcards and they offered to post them at no cost.

never again...trust me...read on!!!!!

from A TripAdvisor Member
stayed here for 1 night and reserved a deluxe room which on the hilton website said that i would recieve bathrobes,chocs,mineral water and fruit bowl.when we arrived and got into room there was none of these.i also reserved it to be a smoking room which wasnt arranged,my room was non smoking and they didnt have a smoking room to provide me with.they said that on this occasion it was acceptable.eventually got my extras that should have been there already.there wasnt an iron or board there which was supposed to be in room already,got one brought upto me with a table cloth from reception which was to cover the board as it was dirty.i actually work in travel and have never been anywhere like it.have stayed in glagow few times but only at holiday inn,which i loved but wanted something bit extra luxury as it was special occasion.will never be returning oh and also we were next to a industrial lift and was woken up at 6 in the morning from it,we asked for late check out so we could have lie in,we left room at 9.30 which was 3 hour before already arranged.wont be returning and mr hilton will be certainly hearing from me as i was disgusted.......

Fantastic service

from A TripAdvisor Member
I stayed at the Hilton Glasgow Grosvenor and had a fantastic time. The second I walked in the door the staff were really pleasant and went out of their way to look after me.

The hotel itself is nice, old fashioned and traditional. The sign behind the reception says that it is 150 years old. Yeah, it doesn't have air conditioning and the rooms aren't plastic and minimal like many modern hotels, but that is why I liked the place so much. During my stay I was also informed that the hotel will soon be undergoing refurbishment, after which I think it'll look fantastic.

Overall, a lovely hotel and fantastic, attentiive staff, just what you'd expect from a former Stakis hotel (now Hilton)!

Good value Hotel.

from maac56
We stayed in this hotel for three nights. The hotel was fine and good value for money.

The bedroom is good and functional, although the 'thread bare' carpet leaves a little to be desired.

The bathroom was very good and comes with really nice lotions and plenty of towels. The shower was good and has good pressure.

It is well placed to explore Glasgow and close to a Tube station which gives you quick access to many areas of Glasgow, even at peak times it never seemed to be packed with people.

An OK but not great visit

from finesilver
Stayed at the Hilton Grosvenor this past weekend for a conference. It was adequate based on location only, disappointing for a Hilton for sure, and expensive for overall value. Some problems with staff and rooms too.
I stay at Hiltons all over and the night I checked in late (8pm) I tried to get online and the internect cable did not work in the room nor did the phone in the bedroom itself. I had to call the front desk in the bathroom and ask for help. The solution there was to put me through to the internet company helpline, who tried to fix the problme but was unable to. When I called back I told the front desk that the help desk told me that the problem was with the local connection, so they said they would send someone up to look at it. I also asked about getting the phone fixed. Twenty minutes later, still no fix or knock. I called again and they sent up a bellman with a key to a different room so I moved there down the hall. The bellman helped me move but told me I would have to go back to the front desk to get my key since his was a master- no clue to offer to bring me a key. The internet and the phone worked in room 2 and after I connected and unpacked I went to get my new key and was all set kind of. The next morning I was told that breakfast was included, which I had confirmed when I checked in and then had a nice buffet. Two days later as I was checking out, I was told by the restaurant that breakfast was only included one day of the stay but not the other day(s). When I went to the front desk and asked about this I was told the same thing. I did not have time then to ask further as I was giving a seminar at the time. when I checked out they acknowledged that their staff had made a mistake and breakfast was not included and that I should not have had it the first day either. I did not argue further. It was a mess.
As to the property and room, it was barely Hilton quality, especially at 130 pounds per night. Maybe one of the lesser Hilton brands if that. I would not stay there again if I did not have a conference there at any price.

a really good hotel

from A TripAdvisor Member
we were staying in the hotel as we were attending our sons wedding..the meal was lovely and the staff were very helpful, i took ill at the reception and had to be taken to hospital..the hotel could not do enough for us when i was discharged from the hospital they put a taxi on free of charge..i had to stay in our room and they made sure i was ok they sent up sandwiches tea and cake for me and my mother....a very good hotel.

Not the Best Hilton Property

from TwinkieCat
The best part of this visit is the hotel's location. My daughter is attending the University so it's very close, plus the hotels' locationl is in the middle of the shopping in the West End district. You can walk to many stores as well as a grogery store.
The minus' of the hotel are that while the staff is very warm the hotel itself is old. The first night was a nightmare. We were alerted at 10:00 pm by our walls and mirros vibrating from the evnt's party going on. The staff did offer to change our room but later called and told us the hotel was completely full. After my complaint, our room was however comped for the night. Also due to the age of the hotel the wall window would not close due to the wood being warped. The wind was howling throughout the opening all night. I'm not a happer camper at this point.

The bell man also served as the maintenance person and didn't seem to know much, even though he tried very hard.

Our luggage was stored temporarily and when we tried to retrieve it they had misplaced one piece of luggage and had to retrieve it from another person's set of luggage.
There is no A/C so the summer nights and day hours would be a problem.

My husband and I later left the hotel and checked in at the Hilton on Williams. An upscale hotel with a wonderful pool and spa. Also a full sized gym. Many restaurants thoughtout the hotel We stayed on the executive floor so we received many amenities as part of the hotel price.

Bottom Line: The staff was wonderful... the hotel was very clean, but I don't think I would return to the Hilton-Grosvenor unless I was visiting my daughter at the University. My recommendation is to book the Hilton on Williams Street.

Top Local Tips for Glasgow

summer holiday come in the summer its the most amazing place to be

Getting around There is an open top bus with a hop on and hop off service which is ideal to see the sights. There are beautiful parks, botanic gardens, museums and art galleries close to the hotel and the reception staff are very willing to assist in advising the guests where to go and what to doCity

Glasgow is fantastic Stay at Glasgow any time - it doesn't matter if the weather is good, bad or ugly - there's so much to do.


Other names for Hilton Glasgow Grosvenor Hotel

  • hilton international glasgow
  • glasgow hilton
  • Address: 1 -10 Grosvenor Terrace - Glasgow - Scotland - G12 0TA - United Kingdom
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