The Glasshouse Hotel, Edinburgh
Reviews - The Glasshouse Hotel
- Age Group: 60 +
- From: United Kingdom
- Traveller type: Retired
Read 671 additional reviews of The Glasshouse Hotel at TripAdvisor.
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Historical Traveller Reviews of The Glasshouse Hotel
Top prices - low quality servicefrom A TripAdvisor Member
Upon check-in the guest is greeted with chipped veneer on the reception tables and, when I visited at least, green, mouldy, discoloured water in the large flower vases that embellish the lobby area. No staff are available to assist with carrying luggage, although it must be conceded that the young South African girl who showed me to my room was very personable and willing to assist in any way possible.
The room itself was very pleasantly decorated, well ventilated, and offered all amenities. Unfortunately, however, it was FAR from clean. The previous guest's pubic hair adorned the bathtub, and his urine was sprinkled around the toilet rim which had clearly not been cleaned. The carpet around bed legs and the legs of other furniture was filthy, long, dirty marks adorned the walls, and the glass inlays in the bedside tables overlaid an impressive collection of dust, sand, and other forms of detritus.
On my first night I ordered from the room service menu what promised to be a delectable snack: smoked salmon with "lightly buttered brown bread" and a mixed salad. When the meal - finally - arrived the salmon proved to be of poor quality and was accompanied by cream crackers, not the promised bread. I telephoned the kitchen to enquire if any bread was available, and some time later a plate of soggy, floppy, low grade white bread was delivered to my accommodation - still sans butter as none was to be had. The salad was a sad collection of sanitised supermarket leaves learning the backstroke in a veritable sea of balsamic vinegar.
Thus nourished, I decided to sleep in the following day, only to be awoken three times within a couple of hours by three different members of staff trying to gain access to my room for housekeeping purposes. This shows extremely poor management of the housekeeping team. Once one member of staff had realised I was still in bed s/he should have advised colleagues to leave me in peace. I was not able to display a 'Do not disturb' sign as none was provided in my room. When I eventually telephoned reception to ask them to ensure that I be inconvenienced no further, they declined to believe that I had not been furnished with a 'Do not disturb' sign. It is hardly amusing to be labelled a liar over such a matter, and by a member of staff of the hotel at which one is a guest.
Mini bar prices were extortionate. The hotel charges seventy five pence for a packet of Maltesers! When oh when are British hotels going to learn - as so many of their Continental cousins have already done - that mini bars are a service to the guest, not an additional means of ripping them off? And on the topic of rip-offs, upon checking in I was advised by the aforementioned South African young lady that breakfast was included in my tariff. My surprise upon being charged for that meal upon checking out was thus considerable.
Service was lacking in other quarters, too. When toiletries in the bathroom were used up they were not replaced. With the exception of the Maltesers all other snacks in the mini bar were past their sell by date. No assistance with luggage or calling a cab was available upon leaving the hotel. A turn-down service requested at 21:00 had to be requested yet again at 03:00 as it had been overlooked. Upon check-out nobody - not even the manager - was able to confirm that the points for my stay had been credited to my frequent flyer programme...
The hotel offers pleasing rooms in a very well designed building and offers many amenities. Unfortunately, however, levels of service and cleanliness are extraordinarily deficient, particularly for what pretends to be a five-star establishment.
When are the British going to learn that five stars and high prices should entail cleanliness and top quality service, rather than just the opposite?
A Very Pleasant Stayfrom A TripAdvisor Member
Romance Nightfrom A TripAdvisor Member
stayed at the glasshouse in June 2004from A TripAdvisor Member
The reception staff are obviously of the completely wrong opinion that the haughtier and dismissive you are the better the hotel. The first night passed without any hiccups, we were not asked upon arrival about newspapers or water or anything to do with the turndown service, but this is a possible oversight and can be forgiven. The following morning as I was lying in bed with my coffee the spotlight fell out of position above me and landed with some force onto my chest - it was very hot but I managed to remove it before it did any damage. I reported it to reception and was told that they were sorry and would get maintenance to fix it.
When we returned from a shopping trip at 4pm, housekeeping were still in the room and so we were unable to get cleaned up and hence were late for an appointment that we had with our guests.
The minibar was not re-stocked.
At the end of the stay (the next two nights passed with relative smoothness) there was a problem with the bill and the young man at reception was quite obviously new with nobody nearby to help him out. I was charged for services I had not taken use of and overcharged for other items. Needless to say it was rather embarrassing to myself and my guests.
I will not go back and will probably never use the Eton Group of hotels again.
Fantastic Hotelfrom TankEngineThomas
Good choicefrom SnowFallingOnCedars
All the staff we met were friendly, pleasant and helpful. The public areas were beautiful and imaginatively-designed. Our room was lovely, albeit 'compact'. As the weather was good during our visit we enjoyed sitting on the terrace, enjoying the view of the rooftop garden and Calton Hill.
There was a slight hiccup with housekeeping, regarding coffee, creamer etc but it was eventually solved. An LED clock would've been nice, plus a directional-nozzle on the hairdrier. Small things, but they would've made a difference.
Our room-rate didn't include breakfast, but we found a tasty bargain along at Jenners! For less than a fiver apiece we enjoyed a beautiful cooked breakfast, whilst enjoying a splendid view of the Scott Monument and the Castle. Perfect.
The location of the Glasshouse is excellent and I would happily stay there again.
No better than a one star hotel!from A TripAdvisor Member
We were treated like lower class citizens by the hotel staff and the MD of the Eton Group has not replied to any of my complaint letters. Awful experience - stay at a Travel Inn - staff are friendlier and you will get a room!!!
Fantastic, wonderful, would go back in a minute!from jinglecat
lovely hotelfrom linzi134
The room we had was lovely, we had an upgraded room, so it was larger than the standard. the bathroom was really nice, loved the heated floor and large walk in shower, the bath was nice too.
Loved the huge bed and duvet cover.
The room was everything i expected and i loved it. The hotel is expensive and maybe a little over priced but i would stay there again.
Great hotel and I loved the bathroom!from A TripAdvisor Member
Top Local Tips for Edinburgh
Bars at night Rose street is ok but George Street is a bit swankier, nicer bars
Tijuana Yacht Club - Mexican Go! It's fab! Also Kushi's curry house. Big but excellent food and service.
Restaurant Creelies (sp?) restaurant just off the Royal Mile - outstanding seafood.
Other names for The Glasshouse Hotel
- glasshouse hotel edinburgh
- glasshouse hotel
- glasshouse edinburgh
- glass house edinburgh
- edinburgh glasshouse
- Address: 2 Greenside Place - Edinburgh - Scotland - EH1 3AA - United Kingdom
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