The Glasshouse Hotel

, Edinburgh, United Kingdom
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The Glasshouse Hotel

, Edinburgh
5 star

Rooms: 65

2 Greenside Place - Edinburgh - Scotland - EH1 3AA - United Kingdom | (0)131 525 8200
672 Traveller

Reviews - The Glasshouse Hotel

10/10
One of the BEST
Submitted by: Roy in 21/02/06
  • Age Group: 60 +
  • From: United Kingdom
  • Traveller type: Retired
What a fantastic hotel with very friendly and efficient staff.
The "porter" who is named William is a character. Friendly, helpfull, jovial, cheerfull, and always ready with a quip when it is called for.
He made the hotel and vacation for us as it was always a pleasure to talk with him at all times.

We had a suite and it was sheer luxury on par with the Nagresco in Nice and THAT is some claim to fame !
Heated floor tiles, a shower that would hold 4, a lovely sized bath, beautifull views and walks across the roof garden, everything was to a high and exacting standard.
Our suite wall was all glass to the roof gardens and with an easy access door, made for a pleasant stroll out there too.

Surrounded by excellent eating places there is no need for this hotel to do any more than offer bed and breakfast, but room service did indeed provide so much more.
The honesty bar made a change and was well supported by the guests.

A £4 taxi fare to the Castle and the Old Royal Mile meant those who did not feel like the walk could travel at reasonable rates.
Princess Street was only a 5 minute stroll.

Car parking was next door in a secure underground car park and with the 30% discount from the Glasshouse, my 6 days secure (CCTV) parking cost only £45. A bargain indeed. All in all a superb hotel for your break in Edinburgh.

Historical Traveller Reviews of The Glasshouse Hotel

Top prices - low quality service

from A TripAdvisor Member
I stayed at The Glasshouse in May this year. Lamentably it suffers from that particularly British syndrome summed up in the popular phrase "all fur coat and no knickers" - ie: while it may be big on first appearances it is sadly lacking quality of service and those little pleasantries that should smooth one's visit to what is purportedly a five-star establishment.
Upon check-in the guest is greeted with chipped veneer on the reception tables and, when I visited at least, green, mouldy, discoloured water in the large flower vases that embellish the lobby area. No staff are available to assist with carrying luggage, although it must be conceded that the young South African girl who showed me to my room was very personable and willing to assist in any way possible.
The room itself was very pleasantly decorated, well ventilated, and offered all amenities. Unfortunately, however, it was FAR from clean. The previous guest's pubic hair adorned the bathtub, and his urine was sprinkled around the toilet rim which had clearly not been cleaned. The carpet around bed legs and the legs of other furniture was filthy, long, dirty marks adorned the walls, and the glass inlays in the bedside tables overlaid an impressive collection of dust, sand, and other forms of detritus.
On my first night I ordered from the room service menu what promised to be a delectable snack: smoked salmon with "lightly buttered brown bread" and a mixed salad. When the meal - finally - arrived the salmon proved to be of poor quality and was accompanied by cream crackers, not the promised bread. I telephoned the kitchen to enquire if any bread was available, and some time later a plate of soggy, floppy, low grade white bread was delivered to my accommodation - still sans butter as none was to be had. The salad was a sad collection of sanitised supermarket leaves learning the backstroke in a veritable sea of balsamic vinegar.
Thus nourished, I decided to sleep in the following day, only to be awoken three times within a couple of hours by three different members of staff trying to gain access to my room for housekeeping purposes. This shows extremely poor management of the housekeeping team. Once one member of staff had realised I was still in bed s/he should have advised colleagues to leave me in peace. I was not able to display a 'Do not disturb' sign as none was provided in my room. When I eventually telephoned reception to ask them to ensure that I be inconvenienced no further, they declined to believe that I had not been furnished with a 'Do not disturb' sign. It is hardly amusing to be labelled a liar over such a matter, and by a member of staff of the hotel at which one is a guest.
Mini bar prices were extortionate. The hotel charges seventy five pence for a packet of Maltesers! When oh when are British hotels going to learn - as so many of their Continental cousins have already done - that mini bars are a service to the guest, not an additional means of ripping them off? And on the topic of rip-offs, upon checking in I was advised by the aforementioned South African young lady that breakfast was included in my tariff. My surprise upon being charged for that meal upon checking out was thus considerable.
Service was lacking in other quarters, too. When toiletries in the bathroom were used up they were not replaced. With the exception of the Maltesers all other snacks in the mini bar were past their sell by date. No assistance with luggage or calling a cab was available upon leaving the hotel. A turn-down service requested at 21:00 had to be requested yet again at 03:00 as it had been overlooked. Upon check-out nobody - not even the manager - was able to confirm that the points for my stay had been credited to my frequent flyer programme...
The hotel offers pleasing rooms in a very well designed building and offers many amenities. Unfortunately, however, levels of service and cleanliness are extraordinarily deficient, particularly for what pretends to be a five-star establishment.
When are the British going to learn that five stars and high prices should entail cleanliness and top quality service, rather than just the opposite?

A Very Pleasant Stay

from A TripAdvisor Member
We stayed for two nights in July. The room we were given (no71) was very nice. However there was a problem with a noise coming out of the vents opposite the bed, it sounded very much like a water cistern. As it would have kept us awake we reported it and because they couldnt fix it they upgraded us to a suite. The staff were very friendly, even walking through the corridors they smile and say hello. They booked a taxis for us to our restaurant and even presented us with a review of it from the Internet. The breakfast was excellent. I agree with previous reviews that it would be better if there were a proper bar but I suspect, having seen some famous guests during our stay, that the Glasshouse pride themselves on privacy and security, which is no bad thing.

Romance Night

from A TripAdvisor Member
We stayed at the Glasshouse on 17th July 2004 for a ' Romance ' night. Having read mixed reviews on this site, I was a little bit apprehensive of what I had in store however I went with a complete open mind. I found the staff to be pleasant and helpful. The room was lovely and our champagne on ice, chocolates and scattered rose petals over our bed were all in place for us arriving. I was a bit disappointed not to have our own private terrace(room #28) however we did sit in the rooftop garden and admire the views. Breakfast was delivered to our room the following morning and was very nice too. Overall our stay was everything we were looking for and we thought the hotel was very unique and enjoyed the experience. The only negative comment I would make is the fact that you had to stand in line to check in/out. There is not the usual traditional style reception desk but small style tables which I assume is to be more discerning but as there was only one member of staff on duty, it actually created a backup line which looked a bit chaotic and you could not but help hear the conversation between the staff member and guest.

stayed at the glasshouse in June 2004

from A TripAdvisor Member
I have recently stayed at The Glasshouse hotel. I booked two rooms for my fiance and myself and another couple who were guests of ours. The rooms themselves were very nice - not as large as I had been led to believe by some reviews on this site but not too small. The service was not what I have come to expect from five star establishments.

The reception staff are obviously of the completely wrong opinion that the haughtier and dismissive you are the better the hotel. The first night passed without any hiccups, we were not asked upon arrival about newspapers or water or anything to do with the turndown service, but this is a possible oversight and can be forgiven. The following morning as I was lying in bed with my coffee the spotlight fell out of position above me and landed with some force onto my chest - it was very hot but I managed to remove it before it did any damage. I reported it to reception and was told that they were sorry and would get maintenance to fix it.

When we returned from a shopping trip at 4pm, housekeeping were still in the room and so we were unable to get cleaned up and hence were late for an appointment that we had with our guests.

The minibar was not re-stocked.

At the end of the stay (the next two nights passed with relative smoothness) there was a problem with the bill and the young man at reception was quite obviously new with nobody nearby to help him out. I was charged for services I had not taken use of and overcharged for other items. Needless to say it was rather embarrassing to myself and my guests.

I will not go back and will probably never use the Eton Group of hotels again.

Fantastic Hotel

from TankEngineThomas
Fantastic experience!! The hotel is one of the best we have ever stayed in. The decor is first class and the staff are attentive and very helpful. We stayed in the Glenfiddich Suite which has an excellent view of the city and was luxurious. We would recommend this hotel to anyone. It was a great experience. The suite was large and had plenty room. The bed provided the best sleep we have both had in ages.

Good choice

from SnowFallingOnCedars
My sister and I stayed at the Glasshouse 15th-16th June. We had a twin room, # 18, with a garden-view terrace. We thoroughly enjoyed our stay!

All the staff we met were friendly, pleasant and helpful. The public areas were beautiful and imaginatively-designed. Our room was lovely, albeit 'compact'. As the weather was good during our visit we enjoyed sitting on the terrace, enjoying the view of the rooftop garden and Calton Hill.

There was a slight hiccup with housekeeping, regarding coffee, creamer etc but it was eventually solved. An LED clock would've been nice, plus a directional-nozzle on the hairdrier. Small things, but they would've made a difference.

Our room-rate didn't include breakfast, but we found a tasty bargain along at Jenners! For less than a fiver apiece we enjoyed a beautiful cooked breakfast, whilst enjoying a splendid view of the Scott Monument and the Castle. Perfect.

The location of the Glasshouse is excellent and I would happily stay there again.

No better than a one star hotel!

from A TripAdvisor Member
I booked the Glasshouse Hotel to celebrate a special occassion about two months prior to the arrival date. On arrival at the hotel, we were advised that they had sold our room to somebody else and that we were now unable to stay at the hotel. We were advised that alternative accomodation was available at another hotel on the other side of Edinburgh. We were told by the Duty Manager that it was not their fault they sold the room and that this was the best they could do!
We were treated like lower class citizens by the hotel staff and the MD of the Eton Group has not replied to any of my complaint letters. Awful experience - stay at a Travel Inn - staff are friendlier and you will get a room!!!

Fantastic, wonderful, would go back in a minute!

from jinglecat
I booked at the Glasshouse based on the reviews on this site. We were not disappointed. The rooms were luxurious, and the location fantastic. It does not attract the tourist crowd, and the rooms were reasonable for the location. Knowing how wonderful this hotel was, we would have been willing to pay more. If you book, make sure you get the breakfast included rate. It isn't what you would expect! Next time we are in Edinburgh I will book here again.

lovely hotel

from linzi134
The glasshouse is a lovely hotel. The only thing i wished the hotel had and that was a proper bar, also the staff at the hotel reception weren't the most friendly, they seemed to think they were better than us but then i didnt really mind, i was the one staying there not a receptionist there. but would have thought the money we were paying would have got us better service there, or at least a smile.
The room we had was lovely, we had an upgraded room, so it was larger than the standard. the bathroom was really nice, loved the heated floor and large walk in shower, the bath was nice too.
Loved the huge bed and duvet cover.
The room was everything i expected and i loved it. The hotel is expensive and maybe a little over priced but i would stay there again.

Great hotel and I loved the bathroom!

from A TripAdvisor Member
We stayed in a deluxe room here on the third floor and we had a brilliant time. The balcony that we had was as big as our room and it was lovely to sit there in the evenings. Our bathroom was the best part; a lovely walk in shower which was the really powerful, lovely Aveda products and a really nice clean bath. I am a bit of a stickler for hygiene and even in the nicest hotels, I have felt that they haven't really cleaned the bathroom properly. This is not how I felt here, everything looked pristine and new. The bed was really comfortable and we tried the room service too and that was really good and it arrived piping hot in abut 20 minutes. My only criticism is that I think that certain members of staff manning the reception desk could smile a bit more - most were lovely though. We would definitely stay here again - I can't wait actually!!

Top Local Tips for Edinburgh

Bars at night Rose street is ok but George Street is a bit swankier, nicer bars

Tijuana Yacht Club - Mexican Go! It's fab! Also Kushi's curry house. Big but excellent food and service.

Restaurant Creelies (sp?) restaurant just off the Royal Mile - outstanding seafood.

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Other names for The Glasshouse Hotel

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  • glasshouse hotel
  • glasshouse edinburgh
  • glass house edinburgh
  • edinburgh glasshouse
  • Address: 2 Greenside Place - Edinburgh - Scotland - EH1 3AA - United Kingdom
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